8D报告纠正预防措施方案

责任人Responsible:
制定应急措施的责任人Name of individual responsible for establishing emergency action
完成日期Completion Date:
应急措施的完成时间The completion date of containment actions
Closure？
备注Remark
客户意见、未关闭的原因等Customer Comment，reason of unclosed, etc.
关闭人：
关闭日期:
Closed By:
Closed Date:
8D栏位说明：
1.如果栏位空间不够，请自行调整或增加必要的附件；If the space isn't enough, pls adjust the size or add necessary attachments;
根本原因Root Cause(s)
.
从发生原因、流出原因、流出而未检测出等方面进行详细的分析，可插入分析图、数据、图片等进行说明（7天内完成）Use this section to provide a detailed explanation/results of the Root Cause Analysis including occurred reason, escape reason, escape but not detectedreason. Insert analysis chart, data, pictures to demonstrate.(completed within 7 days).
无。证件已经下发。
责任人：
Responsible:
完成日期:
Completion Date:
可插入文本、附件(文件、图片等)Insert Text and/or attachments (documents, pictures, etc.)
4月2日市场部临时接到交通局紧急制证需求，制作《仙湖植物园车辆专用通行证》，市场部杂证组没有按照管理体系要求，先由客户签字确认排版，再进行批量印刷。其次，对版面没有进行仔细检查，导致通行证上出现错字。
责任人Responsible:
措施执行人Name of individual responsible for implementing the action.
完成日期Completion Date:
措施完成时间The completion date of actions
效果验证Effectiveness Verification
问题描述Problem Description
陈述接受到抱怨的具体内容，可插入附件、图片等相关信息Describe the content of this complaint, and insert relevant information such as attachments, pictures, etc.
客户名称Customer Name
\
问题类型Problem Type
问题类型指如外观、电性能、尺寸等For Example: Cosmetic, Electrical capability, Dimension, etc.
失效模式Failure Mode
失效模式指如：脏污、划伤、划痕等For Example: Dirt, Scratch, etc.
产品料号Part#
\
问题产品批号Product Lot No.
\
关键部件型号及名称Key Part Model and Name
如：电池的关键部件是电芯Example：Cell is the key part of Battery
关键部件料号Key Part Part#
\
关键部件批号Key Part Lot No.
2.在必要栏位插入图片、附件、压缩文件、图表等内容；Insert pictures, files, attachments, compress files,charts, etc. if necessary;
3.信息栏位不适用时，请用“\”表示；If the item is not applicable, pls fill ' \' in it.
应急措施Containment Action(s)
描述接受到客户抱怨所采取的应急措施，含对在制品，运输途中，仓储，顾客工厂等地方采取的措施（24小时内完成）Describe actions after receiving customer complaints, it contains the actions taken on products on-line, in-delivery, storage and customer factory, etc.(completed within 24 hours)
责任人：
完成日期:
Completion Date:
Responsible:
可插入文本、附件(文件、图片等) Insert Textand/or attachments (documents, pictures, etc.)
责任人：
Responsible:
日期:
Date:
是否关闭？
□是□否
□Yes□No
8D报告
8D Report编号Report NO.:1
客户名称Customer Name
问题类型Problem Type
失效模式Failure Mode
投诉发生地点Location
投诉来源Source
产品类别Classification
产品型号及名称Product Model and Name
产品料号Product Part#
\
问题产品数量Defective Qty
分选出在各环节产生不良产品的数量Quantity of defective product found from sorting activities at each process stage
问题严重程度Problem Severity
严重程度根据各事业部文件中定义的客户抱怨等级（如：重大、严重、一般、轻微）Problem severity can be defined according to the document of each Group/Division, e.g. Significant, Major, General, Minor.
产品类别Classification
产品分类，如：电池、电芯、机构件、塑胶件等Product Classification, such as battery, cell, housing, plastic, etc.
产品型号及名称Product Model and Name
具体产品的型号及名称The model and name of the failure product
主题Subject
抱怨的主要内容，一句话概述Main content of the complaint describeas a subject
接收日期Date Received
抱怨接受到的时间The time when accepted the complaint.
先锋Pioneer
一般为主管阶层，监督小组的进度,支援及对决策决定权力。The person often comes from the management in general, responsible for supervising, supporting and decision-making in the team work.
责任人：
Responsible:
杨兰英
完成日期:
Completion Date:
可插入文本、附件(文件、图片等)Insert Text and/or attachments (documents, pictures, etc.)
严格按照管理体系流程执行。
责任人：
Responsible:
完成日期:
Completion Date:
组长Team Leader
领导小组成员按计划完成小组各项活动Lead the members to complete each activity according to the action plan.
成员Team Members
各部门相关人员，如：PE, QA, ME,…等相关人员Relevant personnel of each dept., e.g. PE, QA, QE, ME, etc.
责任人Responsible:
编制此份报告者Name of individual responsible for establishing this report
完成日期Completion Date:
问题描述填写完成时间The date when the problem description filled out
编号Report No.:
各事业部根据文件定义给出的报告编码（待客户抱怨系统上线后系统自动生成编码）Report No. is assigned by each Group/Division according to the document requirements. It will be assigned automatically after using the Customer Complaint Management System.
抱怨发生地点Location
抱怨发生的地点The location where the complaint occurred
抱怨来源Source
抱怨是来自哪里的投诉，如来自市场投诉，客户工厂等Where the complaint arises from, such as: market, customer factory, etc.