商务英语期末口语考试(BEC班)
bec初级口语考试内容
一、Interview
bec口语第一部分约3分钟(三人一组约5分钟)。
考官会给出一些关于这份工作的介绍性问题。
本部分主要测试学生运用语言进行社交交流的能力，如自我介绍、回答问题、表达个人观点等。
二、Mini-Presentation
这个部分通常持续约6分钟(三人组约8分钟)。
每位考生都有三张主题卡片(卡片上有提示)。
每位考生选择其中一张，然后就卡片上的主题发表一分钟的演讲。
然后考生1开始演讲，之后考生2为考生1的演讲提问，考生1给出简短的回答。
2个人6分钟，相当于每人3分钟，1分钟准备，1分钟陈述，1分钟提问和回答。
这部分主要考察考生的语言组织能力，看问题后能否连贯地说出来。
并对考生的听力和答案进行测试。
三、Collaborative Task & Follow-Up Questions
bec口语考试第三部分的时间约为7分钟(三人一组9分钟)，考官会给你和你的搭档一张写有商务问题的讨论卡(注意卡片上有提示)。
考生将有3分钟的时间进行讨论，直到考试结束后，考官才会参与讨论，届时考官会向每位考生提出与主题相关的问题。
这部分测试考生在相互交流中发起讨论、征求和发表意见、同意或不同意、提出新想法、对对方言语敏感的能力。
BEC高级口语考试详解
BEC高级口语考试详解BEC高级口语考试详解BEC高级考试中，阅读60分钟、写作70分钟、听力约40分钟(含填写答题卡时间)、口试16分钟。
下面是yjbys网店铺提供给大家关于BEC高级口语考试详解，希望对大家的备考有所帮助。
第一部分(Interview)1.内容简介剑桥商务英语口语考试(高级)分三部分进行：面试(Interview)、简短陈述(Mini-Presentation) 和讨论(Collaborative Task and Discussion )。
第一部分的面试(Interview)采取问答的形式，即考官问，考生答。
这一部分提问内容分两类：一类问题涉及考生的个人情况或工作情况，问题不长，话题涵盖的内容单一;另一类问题涉及与商务相关的不同话题，如职业发展趋势、高科技对商业的影响等，考官所提的问题较长(15个词左右)，但考生只需要表明观点并简单陈述理由即可。
2.应试技巧(1) 第一部分是整个口语考试的热身练习，主要是用来活跃气氛，缓解考生的紧张情绪，同时考查考生能否就一般问题进行简单陈述。
所以考生只需作简单回答，适当展开，一般两三句话足够。
(2) 在听考官提问时要细心，通常考官会问两个考生不同的问题。
如果没有听清楚考官提出的问题，可用pardon或could you say it again等要求考官重复提问。
通常考官会给考生两次机会。
如果还听不懂，考官会进行下一个问题。
如果出现这种情况，考生也不必气馁，而应集中精力搞好后面的两部分口语考试。
相对来说，第一部分并不那么重要。
(3) 考生要充满自信，谈话时注意自己的语音、语调、语速等，回答问題时注意表达要清晰、简洁、明了，给考官一个良好的印象。
(4) 考生应利用这一热身部分尽快熟悉并适应考官和同伴的语音、语速等，为后面的考试做好充分的准备。
第二部分(Mini-presentation)1. 内容简介剑桥商务英语中级口语考试第二部分是一个微型演讲或者说是一个简短的口头陈述(Mini-Presentation)。
BEC商务英语考试流程详解
BEC商务英语考试流程详解BEC商务英语考试流程详解BEC，全称是商务英语考试，指的是剑桥商务英语资格考试。
它是由教育部考试中心和英国剑桥大学考试委员会合作，于1993年起举办的商务英语证书考试。
考试分两个阶段进行。
第一阶段为笔试，包括阅读、写作和听力，第二阶段为口试。
以下是店铺精心整理的BEC 商务英语考试流程详解，希望能够帮助到大家。
BEC商务英语考试流程详解1大致流程：BEC考试的顺序依次是阅读，写作，听力，口语。
考试一般9点钟开始，但请各位考生以准考证上的时间为准，最好提前30分钟到达。
记得吃早餐。
如果方便，可以带瓶水，但是注意不要让水影响到你的试卷和答题卡。
提前上厕所。
检查自己的是否带了准考证、身份证、铅笔、黑色中性笔、橡皮。
进入教室，你会发现黑板上写着各部分的具体考试时间。
不要慌张，沉着应对。
笔试部分：考试开始后，首先会发给你阅读试卷，考试进行至50分钟左右，老师会提醒填涂答题卡。
考试进行到1个小时左右，老师会收阅读试卷和答题卡，同时发给你写作试卷。
写作45分钟(此为中级考试时间，高级写作70分钟，初级是阅读写作共90分钟)完成。
结束这两项试题大约在上午10：45，之后，休息5—10分钟，你可以离开座位去厕所。
休息结束后，开始听力考试，听力有试音，在休息时间进行。
听力考试程序如下：1.发试卷、答题卡。
2.考试开始播放录音。
拆开试卷，检查试卷。
有任何问题，在此时间内提问，英语汉语都可以。
3.考试正式开始。
4.录音播放完毕后，老师确定10分钟后收听力的试卷和答题卡。
这里需要说明的是：按照剑桥大学官方的指示，在开始播放录音之后，你才可以拆开试卷，浏览试题。
但是中国的考试都是提前发卷的，一般是提前5分钟。
所以大家可以利用这多出来的5分钟时间，先浏览第二部分试题，然后再是第一部分、第三部分。
口试部分：笔试当天下午或者第二天上午进行口语考试。
其先后顺序是按照姓名首字母排列的。
一定要注意自己的编号。
关于bec口试流程
关于bec口试流程BEC口试,是不少BEC考生的心头大患。
对考试流程的陌生,又增加了对口试的恐惧。
接下来小编在这里给大家带来bec口试流程，我们一起来看看吧!bec考试流程有两个考官坐你和搭档面前，一个对你们提问，另外一个专门打分1.第一部分一进去了解一下你和你搭档情况，哪个学校、哪个专业然后各问一到两个问题，一般这些问题比较好回答2.第二部分考官给你一个topic，准备1分钟左右，可以做点笔记然后你根据给的话题，做一个presentation,2分钟左右，这时候你的搭档听你说你说完以后，你的搭档根据你刚刚说的，对你提个问题，然后你回答做完了以后，你和你的搭档互换，你的搭档做presentation，你听，听完以后你再问他一个问题3.第三部分考官给你们俩一个topic,你们俩一起看1分钟左右(一般不能讨论) 然后你们两个针对topic内容开始交流3分钟左右时间到以后，考官根据谈话内容再对你们俩各问一到两个问题bec怎么考商务英语在国际交流日益增多的国家和地区实施，具有更广泛的适用性。
以下是小编为大家收集整理的bec商务英语口试怎么考，希望大家喜欢。
bec商务英语口试怎么考第一部分为考生和考官沟通交流的部分。
考官会对每个考生轮流提问，都是一些比较基础的问题，比如个人经历、学习和工作情况、兴趣爱好等。
考试时为3分钟左右。
虽然难度并不是很大，但考生们还是要提前做好相关问题的准备。
特别注意回答所有考官的问题，一定要做出及时正面的回答。
第二部分为考生发言部分。
考官会给考生三张卡片，考生通过抽取卡片的方式来获取自己的话题。
考生有一分钟的准备时间，然后用一分钟来描述上面的内容和回答问题。
考试的内容仅限于卡片上的内容和问题，整个考试时间有6分钟左右。
在考官和考生对话的过程中，必须要认真听，不要影响到自己的口语成绩。
第三部分为考生针对某个问题的讨论部分。
三个考生则采取三向讨论的形式，考官会给出一个讨论的话题，讨论前给考生30秒的时间阅读题卡要求，但不可以写笔记，然后进行讨论，讨论时间为3分钟左右。
（完整版）BEC期末试卷
（完整版）BEC期末试卷课程B E C商务英语考试形式闭卷（90）分钟考试⽇期阅卷教师得班级姓名学号Part 1 (12%)●Look at questions 1 – 12.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on the Answer Sheet.1.LucyJane rang. Her train’s been cancelled. She says the meeting should go ahead without her. SandraJane telephoned to sayA.she will be late for the meeting.B.the meeting should begin at an earlier time.C.it is not possible for her to attend the meeting.2.To: Sales staffFrom: Helena McCarthyMonday’s sales meeting is now postponed. You will receive further information abouta new date and venue on Wednesday.What has Helena done?A.delayed a meetingB.arranged a meeting for Monday.C.announced a new date for a meeting.3.NOTICEIn which department is Jane Crew working at the moment?A. SalesB. MarketingC. Administration4.Export documentation may be required for non-EU destinations.Packages sent outside the EUA.must be documents only.B.will need special documents.C.might need special documents.5.Mrs. Rothe called –she’s unavailable for the meeting tomorrow.Mrs. Rothe willA.be late for the meeting tomorrow.B.take part in the meeting tomorrow.C.not be at the meeting tomorrow.6.Due to circumstances beyond our control, the conference will be postponed.A.The conference will take place as planned.B.The conference will not take place.C.The conference will take place at a later date.7.To: PRODUCTION MANAGERThere are complaints from customers that goods are arriving damaged. Please check the packaging is satisfactory. The Production Manager must find outA.who is packing the goods.B.which goods are damaged.C.how the goods are packed.8.Staff who wish to attend the dinnerA.are allowed to invite only one person each.B.must book today if they want to invite a friend.C.have to pay $100 each for themselves and their partner.9.Delegates are asked to check out by 10:30am.The delegates should leave their roomsA. before half past ten.B. at ten thirty.C. earlier than half past eleven.10.Delays expected on commuter train servicesA.People traveling to work by train may be late.B.There are problems with high speed trains.C.Due to problems, all trains will be late.11.Special offer! Limited period only.0% commission on foreign currency exchange./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission is charged on some foreign currencies only.B.Customers can change limited amounts of money without paying commission.C.At present there is no charge for changing foreign money.12.Transport papers must include an approximate value of the shipment.The transport documents have to showA.how much the shipment is worth.B.the delivery charges for the shipment.C. a list of what is in the shipment.Part 2 (5%)●Look at the list below. It shows departments in a company.●For questions 13-17, choose the department (A-H) each person should contact.●For each question, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.13.Victor Morrison wants to order new furniture for the Human Resources departments.14.Martin Bright needs help in installing software designed to simplify accounting procedures.15.Sarah Wilde, a laboratory worker, wants to find out about forthcoming training courses.16.Tony Waites, from Sales, wants to discuss how his client’s complaints abou t a faulty product havebeen dealt with.17.Elizabeth Swift, who works in Advertising, has a question about her last salary.Part 3 (5%)●Look at the bar charts below. They show the number of people employed in eight different companies (A-H) in England and Germany between 2000 and 2002.●Which bar chart does each sentence (18-22) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.Do not use any letter more than once.20002001 2002 2000 2001 2002200020012002 2000 2001 200225E 25 F20202000 2001 2002 2000 2001 200218. The number of employees in Germany fluctuated between 2000 and 2002, whereas England saw asteady increase in staff numbers over the same period.19. Between 2000 and 2001 both countries had similar numbers of employees, but by 2002 numbers inEngland had fallen to half as many as in Germany.20. Employee numbers in Germany decreased steadily between 2000 and 2002, unlike in England,where the number of staff dropped slightly in 2001 before doubling.21. Although Germany had more employees than England in 2000 and 2001, by 2002 staff numbers in England had risen to the same level as in Germany.22. Although employee numbers in both countries increased over the three years, there were twice as many employees in Germany as in England by 2002.Part 4 (7%)● Read the newspaper article below about a hotel.● Are sentences 23-29 “Right” or “Wrong”? If there is not enough information, choose “Doesn’t say”.● For each sentence 23-29, mark one letter (A, B or C) on your Answer Sheet.23.The hotel has won two awards recently.A. RightB. WrongC. Doesn’t say24.The Hotel Grand is part of a national chain of hotels.A. RightB. WrongC. Doesn’t say25.The journey from the airport to the hotel takes under 30 minutes.A. RightB. WrongC. Doesn’t say26.The health center in the hotel has a new swimming pool.A. RightB. WrongC. Doesn’t say27.The Hotel Grand is very cl ose to the city’s main museum.A. RightB. WrongC. Doesn’t say28.Over half of the hotel guestrooms have their own balcony.A. RightB. WrongC. Doesn’t say29.The Hotel Grand has recently changed ownership.A. RightB. WrongC. Doesn’t sayPart 5 (7%)Match the following words with the correct meaning. For each word, mark the correct letter A-E./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission A) does not worry about things being difficult/doc/7777074f571810a6f524ccbff121dd36a22dc44f.html zy B) person who buys and sell things for other people32.confident C) always arrives on time33.broker D) money paid to a salesperson for every sale he makes34.punctual E) does not work very hard35.experienced F) does everything very well36.capable G) has done the job for many yearsPart 6 (8%)Choose the word that is different from others in the same group.37. A) distribution B) dispatch C) distance D) delivery38. A) petrol B) fuel C) gasoline D) gallon39. A) schedule B) process C) plan D) organize40. A) wrap B) box C) package D) weigh41. A) install B) label C) fit D) load42. A) procedure B) budget C) costing D) figures43. A) invoice B) permit C) licence D) visa44. A) discountB) sale C) offer D) refundPart 7 (12%)●Read the article below about attending job interviews.●Choose the correct word to fill each gap from A, B or C.●For each question (45-56), mark one letter (A, B or C) on your Answer Sheet.45. A. be B. are C. is46. A. Any B. That C. Some47. A. which B. whose C. who48. A. fetch B. carry C. bring49. A. need B. ought C. could50. A. Despite B. Although C. But51. A. least B. little C. less52. A. longer B. further C. more53. A. What B. How C. Why54. A. try B. tried C. tries55. A. these B. this C. one56. A. nor B. not C. neverPart 8 (5%)●Read the email and the note below and complete the form.●Write a word or phrase or a number on lines 57-61 on your Answer Sheet.Mary,Could you book a room for the market research seminar in my name and let me have a copy of the form?We usually have an oval table. We’ll bring our own laptop, but to display the figures we’ll need a large screen.Call me if there’s any problem.RogerP.S. Don’t forget to ask for parking spaces!Room BookingsBOOKING REQUESTED BY: (57) ........................... D epartment NAME OF CONTACT: (58) ……………………………………DATE(S): 5-6 DecemberNUMBER OF PEOPLE: 9FURNITURE REQUIRED: (59) ……………………………………. EQUIPMENT REQUIRED: (60)……………………………………OTHER REQUESTS: (61) ……………………………………Part 9 (25%)●Complete the following sentences 62-86 with the correct option.●Mark one letter (A, B or C) on your Answer Sheet.a)starts b) takes off c) departs63.There were about 150 at this year’s conference.a)delegates b) invitations c) hosts64.Order some more A4 paper from the office department, will you?a)supplies b) support c) ordering65.Thank you very much for the to speak at your conference.a)invitation b) introduction c) instruction66.The chairman gave an excellent opening .a)show b) chat c) speech67.Could you just quickly this form while you wait, please?a)label b) write c) fill in68.She seemed very in the interview – very sure of herself.a)anxious b) careless c) confident69.We have regular health and safety training to help accidents.a)process b) protect c) prevent70.Make sure you get the customer’s address and .a)zip code b) postage c) direction71.It’s important we recruit someone with the right for the job.a)qualifications b) certificates c) studies72.Their interest on loans are very low at the moment.a)rates b) terms c) policies73.They’ve had to a lot of money from the bank this year.a)lend b) borrow c) credit74.I’d like to apply for the advertised in the FT last Wednesday.a)vacancy b) prospect c) application76.This computer’s very slow because it’s old and it hasn’t got much .a)hardware b) technology c) memory77.Some countries charge high import to protect domestic industry.a)fines b) duties c) fees78.The higher fuel costs will start to reduce our soon.a)prices b) margins c) schedules79.We’ll need to get an import before we’re allowed to sell there.a)acceptance b) visa c) license80.The new cooker’s in the warehouse right now, ready for next week.a)preparation b) production c) installation81.The bank said there weren’t enough in the account.a)deposits b) contents c) funds82.I spent the whole trade fair on our .a)stand b) show c) display83.Michael always wears a and tie when he travels on business.a)skirt b) blouse c) shirt84.It’s completely so customers will be able to use it anywhere.a)light b) portable c) compact85.I need a room with a telephone socket to my modem into.a)attach b) plug c) connect86.The UK conference is held at the same every year.a)stand b) venue c) bookingPart 10 Writing (14%)You are Daniel Black. You have organized a marketing conference for your company at the Karolin Conference Center, Prague.●Write a memo to the delegates:Saying where the conference will beSaying when the conference will beAsking everyone to confirm if they can attend.●Write 30-40 words.(On your Answer Sheet)。
商务英语(BEC)口试内容及评分标准
商务英语(BEC)口试内容及评分标准一、口试形式与内容BEC口试主要考查考生商务交往过程中运用英文的能力。
商务交往主要指：1．建立和保持商务联络；2．谈论工作；3．制定计划与安排工作二、测试内容1．建立和保持商务联络1) 向人表示问候和对问候的回答2) 自我介绍3) 询问对方或介绍自己的身份特征4) 表达自己喜欢什么、不喜欢什么5) 发出邀请、接受和拒绝邀请6) 表示感谢和欣赏7) 给别人提供方便，接受和拒绝帮助2．谈论工作1) 询问和描述工作任务2) 询问和介绍公司情况3) 询问和简要介绍产品4) 比较不同产品及价格5) 询问和提出自己的观点6) 表示同意或反对7) 提出、接受和拒绝建议8) 表达需要和要求3．制定计划和安排工作1）商务会议安排会议日程安排会议议程2）商务旅行预定饭店房间到饭店住宿和结账点菜进行了旅行咨询预定机票乘火车旅行根据指南行路BEC口试形式及评分标准测试分两个阶段第一阶段：采取考官与考生交流的方式，时间约为4-5分钟。
考生应对考官的问题做出回答或对考官提出的要求做出反应。
考官所题问题主要针对商务交往的具体内容。
第二阶段：采取考生与考生交流的方式，时间约为3-4分钟。
每组考生抽去两组卡片，每组卡片为两张，一张卡片上描述具体内容，另一张卡片是针对其内容的问题。
考生可得到一张卡片上描述具体内容和另一考生卡片相关问题卡片，有足够时间阅读卡片，交流的内容局限于这两组卡片。
评分标准：测试依据发音、准确性、流利程度以及交流能力四个部分判定3个等级。
分数分别为3分、2分、1分。
具体标准如下：1．发音（包括声音大小、重音、语调、语气）3分：尽管有些读音错误，并且有受母语影响的迹象，但比较容易听懂且抑扬顿挫较流畅。
2分：由于发音受母语影响，使某些词不易听懂，有一些读音错误，受母语影响严重。
1分：考生的发音很难听懂。
经常出现读音错误，受母语影响明显，语调不对且断断续续，给听者造成麻烦。
2．准确性（包括语法、用词及说话方式）3分：有错误，但基本上能把意思表达清楚。
商务英语口语考试及答案
1.What is important when organizing a meeting?Agenda creating an agenda helps participants know what they should be talking about and keep the conversation focused. Make sure the copies of the agenda are available before the meetingThe demonstration of the speaker the speaker should demonstrate in a clear, accurate and honest way to grab the audiences’ attentionFacilities. the full preparation of the facilities to ensure the success of the meeting. Such as the microphones and power point2.What is important when recruiting new staff？What is important when recruiting staff?That is the question every employer would ask. And here come three points to this theme：qualifications。
the future staff should have been well educated so that they can acquire those knowledge which they are going to study in the future faster. ，experience。
BEC高级口试真题
BEC高级口试真题为了让大家更好的预备商务英语BEC考试，我给大家整理一下剑桥BEC商务英语考试高级真题,下面我就和大家共享，来观赏一下吧。
BEC高级口试真题1Part 1:Where are you from?Tell me more about your study and which part you find is most interesting?What effect does internet have on Chinese work life?Part2:Sale: The important of knowing customer need and preference(不好意思，只关注了这个)Research and development: The important of ensuring staff meet deadline.Part 3:Outsourcing:Discuss:Advantages of outsourcing.How can outsourcing be monitored09年5月BEC高级口试真题：口语考试试题卡，每2个小时换一次，一本试题卡大约有200张左右，是考官随机从中间抽的。
我听说的试题。
食品平安(三鹿大事)-问的是企业名牌的重要性怎样通过媒体传播自己企业的名牌形象(留意已经是名牌)还有你的名字的汉语读法。
你来自哪里。
互联网对中国居民消费习惯的影响BEC高级口试真题21.Tell me something about yours study?2.Tell me about your ambitions。
3.To what extent do you think IT has influenced China?其次部分Mini presentation (about 1 minute each)Candidate sun4102s choice of topic (out of 3 options)The advantage of flexible price pollicy第三部分Collaborative taskin-house training programmeYou are the personal manager of a company.You have been asked to decide whether it is neccesry to bring in in-house training programme.Discuss the situation together, and decide:1.The advantage of in-house training programmeBEC高级口试真题3I1. Customer Relations: the importance of making customers feel valued2. Company growth: the importance to a company of controlling expansion3. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company4. Time Management: the importance of planning work time effectively5. Project Development: how to ensure inter-departmental co-operation on new projects6. Purchasing: how to evaluate and select new products7. Personnel Management: the importance to a company of having well motivated staff8. Strategic Planning: how to decide whether to purchase or rent company premises9. Sales: how to ensure that price levels for new products are set appropriately10. Communication Skills: the importance of foreign language training for selected employees11. Advertising: how to select a suitable agency to handlea company’s advertising12. Finance: how to decide whether to float a company on the stock-market13. Marketing: the importance to a company of offering its products on the world-wide web14. Staff Training: how to evaluate the effectiveness of company training programmes15. Company Growth: how to decide when it is the right time for a business to expand16. Public Relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture17. Recruitment: how to ensure that the best candidate fora post is selected18. Information Management: how to analyse and make effective use of information19. Sales: the importance of brand image in ensuring that products or services sell well20. Technology: the importance to a company of keeping up-to-date with internet developments21. Quality Control: how to ensure that a company consistently maintains quality control standards22. Product Promotion: how to make effective use of the media when promoting a new product or service23. Product Management: the importance of teamwork for the effective management of projects24. Health and Safety: how to develop a responsible attitude among staff to the health and safety requirements of accompany25. Technology: the importance of computer skills for the workplace of the future26. Communications: how to ensure that e-mail is used appropriately by staff for internal and external communications27. Staff Development: how to administer a staff budget effectively28. Market Research: the importance of finding out about customers’ habits and attitudes29. Financial Management: how to identify ways of reducing costs in a company30. Communication: how to achieve an effective working relationship between different departments within a company31. Communication skills: the importance of understanding cultural differences when working in an international environment32. Personnel Management: the importance of providing employees with clear job descriptions33. Company Growth: how to ensure that company growth proceeds at the optimum rate34. Time Management: how to manage a heavy workload effectively35. Health and Safety: the importance to a company of havinga Health and Safety policy36. Human Resources: how to ensure that staff at all levels receive appropriate feedback on individual performanceSamples(部分口语试题参考答案)1、Customer Relations: how to maintain customer interest in a company’s productsAs is know to all, it is very important for a company to maintain customer interest in their products. I think a company should try every possible way to retain its current customers.First, it should always make sure that it provides its customers with quality goods and after-sales service. Second, it should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. Third, if possible it may provide some incentives to its old customers. For example, it can grant a certain discount to them if their purchases reach a certain amount. Apart from all these, a company should design strategies to attract new customers and create transactions with them, to expand their customer base, so to speak. These strategiesinclude product diversification and upgrading.All in all, a company should try its utmost to keep its current customers satisfied with its products and services, and at the same time it should stay ahead of the market through product and pricing strategies.2、How to fill a key vacancyIn order to fill a key vacancy, a company will usually follow the same standard procedure.It will begin by producing an accurate job description of what it would like the successful candidate to do. From this, it can then produce a profile of this ideal candidate, which is a list of skills, experience, attributes and so on.Having produced this profile, the company must then decide on the best recruitment method to capture a candidate with this profile. This might be an internal advertisement or an external advertisement in a newspaper, on the Internet say, even an agency or perhaps a headhunter.Having decided on the best recruitment method, the advertisements are then placed or the headhunter contacted and a list of candidates will be then drawn up to be put through the company’s recruitment processes. This might be interviews, psychometric tests or even hand-writing analysis. This will then produce the ideal candidate for the company.The company will then have to negotiate terms with thiscandidate and, hopefully, this will result in terms which are both affordable for the company and attractive enough to get the candidate they want.Background Information3、Career Planning: how to assess the career opportunities provided by different types of companiesCareer PlanningEven after a job is offered and accepted, career decisions must be made. On-the-job experience may affect the desired path. Aspiring to achieve a position above the present position is natural. The planned career path to that position may involve either a series of promotions within the firm or switching to a different firm. While planning a career path is a useful motivator, the plans should be achievable. If everyone planned to be president of a company, most plans would not be achieved. This can cause frustration. A preferable career path would include short-term goals, since some ultimate goals may take twenty years or longer. The use of short-term goals can reinforce confidence as goals are achieved.Career Development: the importance of acquiring a range of skills throughout your careerIt is important a person to have a range of skills in the course of his career development. When he has a range of skills, he is obviously more competitive than those who don’t and therefore has more chances of promotion. And it will be easierfor him to find a job outside his company if he is not satisfied with his present job. In addition, a person with a range of skills is more likely to work his way up to the top of the corporate ladder.4、Human Resources: how to provide effective support for new members of staffTraining: The importance of a continuous programme of staff training within a companyStaff Management: how to achieve and maintain high motivation among a workforceMotivating Employees: Employees tend to be more satisfied with their jobs if they are provided (1) compensation that is aligned with their performance, (2) job security, (3) a flexible work schedule, and (4) employee involvement programs. Firms should offer job security, compensation that is tied to employee performance, more flexible work schedules, and more employee involvement programs. To the extent that job satisfaction can motivate employees to improve their performance, firms may be able to a higher production level by providing greater job satisfaction.5、Marketing ResearchManagers cannot always wait for information to arrive in bits and pieces from the marketing intelligence system. They often require formal studies of specific situations. For example, Toshiba wants to know how many and what kinds of peopleor companies will buy its new superfast laptop computer. Or Barat College in Lake Forest, Illinois, needs to know what percentage of its target market has heard of Barat, how they heard, what they know, and how they feel about Barat. In such situations, the marketing intelligence system will not provide the detailed information needed. Managers will need marketing research.We define marketing research as the systematic design, collection, analysis, and reporting of data and findings relevant to a specific marketing situation facing an organization. Every marketer needs research. Marketing researchers engage in a wide variety of activities, ranging from market potential and market share studies, to assessments of customer satisfaction and purchase behavior, to studies of pricing, distribution, and promotion activities.A company can conduct marketing research in its own research department or have some or all of it done outside. Although most large companies have their own marketing research departments, they often use outside firms to do special research tasks or studies. A company with no research department has to buy the services of research firms.6、Marketing: the importance of packaging products appropriatelyIn recent times, numerous factors have made packaging an important marketing tool. Increased competition and clutter on retail store shelves means that packages now must perform many sales tasks-from attracting attention, to describing theproduct, to making the sale. Companies are realizing the power of good packaging to create instant consumer recognition of the company or brand. For example, in an average supermarket, which stocks 15,000 to 17,000 items, the typical shopper passes by some 300 items per minute, and 53 percent of all purchases are made on impulse. In this highly competitive environment, the package may be the seller’s last chance to influence buyers. It becomes a five-second commercial. The Campbell Soup Company estimates that the average shopper sees its familiar red and white can 76 times a year, creating the equivalent of $26 million worth of advertising.7、Market Research: the importance of doing market research before launching a new productSales: How to sell a product effectively in international marketsProduct Promotion: the importance of selecting appropriate members of staff to attend exhibitionsCommunication: the importance in business of maintaining contact with clientsPublic Relations: the importance of adequate supervision and training of staff who deal with the public8、Management: How to run a meeting successfullyTransport Management: the importance to a business of an efficient public transport systemAny distribution of products from producers to wholesalers or from wholesalers to retailers requires transportation. The cost of transporting some products can exceed the cost of producing them. An efficient form of transportation can result in higher costs and lower profits for the firm. For each form of transportation, firms should estimate timing, cost, and availability. This assessment allows the firm to choose an optimal method of transportation. The most common forms of transportation used to distribute products are truck, rail, air, water, pipeline.Transport Management: the importance of using environmentally friendly means of transport whenever possible9、Health SafetyEmployee Safety: Firms ensure that the workplace is safe for employees by closely monitoring the production process. Some obvious safety precautions are to check machinery and equipment for proper working conditions, require safety glasses or any other equipment that one can prevent injury, and emphasize any special safety precautions in training seminars.Firms that create a safe working environment prevent injuries and improve the morale of their employees. Many firms, such as Allied Signal, now identify workplace safety as one of their main goals. Levi Strauss and Company imposes safety guidelines not only its U.S. facilities but also on Asian factories where some of its clothes are made. Starbucks Coffee Company has developed a code of conduct in an attempt to improvethe quality of life in coffee-producing countries.10、Life Skills: the importance of being able to cope with stress in a jobTechnology: the importance of training staff in how to use new technology when introducing it into the workplace.BEC高级口试真题4Part 11.Talk something about your job or study and your future plan.2.Talk something about your work or study place.3.What brand name means to Chinese?4.Do you think the working life has changed in China?5.What do you like most about your major and what’s your ideal employer?6.what qualification do you think is the most important when work in China?7.服务业为什么重要8.为什么要从国外进口产品9.抱负的employer是啥样10.中国的tourist industry以后进展如何Part21.The importance of having an internal magazine in the communication of different departments2.Project management: factors involved in running a project effectively3.The importance of having both permanent employees and temporary employees in a company4.The factors involved in a training program5.How to leave a good impression when interview?6.How to ensure that a new product can meet the customers need?7.How to make sure the potential customer is indentified accurately?8.The importance to diversify strategies to manage staff.9.How to make a sales campaignpart31.Your company needs to send employees to a foreign country for negotiation. What information should be collected before you go for negotiation? What information you need to know about that country?2. How to build a new sales team(1) What support should you offer?(2) How to measure the performance?(3) Would you like to manage a sales team and why(4) Do you think it is important to have a feedback system when managing a sales team3. Your company which runs fast food restaurant has achieved record revenue and is considering to expand.(1) In what way can it expand effectively?(2) What benefit can the company get from outside expertise?(3) What will happen if a company grows too fast?(4) What should be considered when a company wants to expand in another country?4. The supermarket chain you worked for plan to launch a training program to some of your employees. Your manager asks you to make some suggestions to this plan.(1) How to select employee to attend the training program?(2) What training program should be introduced?5.公司new location，然后要争论打算move to new location前要考虑什么因素，还有对员工有什么影响。
2020年商务英语(BEC)初级口语试题及答案(卷二)
2020年商务英语（BEC）初级口语试题及答案（卷二）解决工作过劳的问题你们的经理已经注意到了公司员工工作过劳的种种迹象。
请你们提出改进这一情况的建议。
讨论并决定：l 员工表现出哪些过劳症状l 应采取什么措施来减少工作压力A：Well, I think employees in our company are overburdened though they do not tell you how they feel. But most of them show signs like consistently working late, working through lunch, coming to work even when ill, bringing work home, rushing to meet very tight deadlines and signs like…er…B: Like expressing frustration, feeling guilty when they leave work on time and not taking holidays.A: Yes. You’re quite right.B: This situation has to be improved. You know, the consequences of this overload can be stress, burnout, and illness. For the company, it can result in high turnover and poor performance.A: So it’s time we should get started with some downshifting plans to help our staff relax and get over stress from work.B: I think we can provide some flexible benefits to help employees balance their personal life and work. For example, we can offer childcare vouchers, retail vouchers, critical illness insurance and any…er, well, Imean annual leave.A: We should also provide some sports facilities and organize sports activities to enhance employees’health.B: That’s a good idea. We can also provide coffee rooms and nutritious refreshments, so that our staff can relax themselves there during the break.A: I quite agree with you . and encouraging staff to take up a hobby is another way to get off the treadmill.B：Yes, recently, some other companies have organized “Joy Gang”, to generate workplace fun. You see, laughter is the best medicine for those who are in low spirits. And it help to boost the morale of our staff.A: 嗯，我认为公司的员工负担过重虽然他们并没有告诉你他们的感受。
bec口语考试流程
BEC口语考试采用两人或三人一组的面试方式，总时长约14分钟。
具体来说，考试包含以下三个部分：
1. 对话：考官向每个考生提问。
这一部分分为两个阶段：第一阶段是询问有关考生个人的一些情况；第二阶段则是提问一般商务问题。
2. 简短发言：考生需要进行一分钟的简短发言。
3. 讨论：这部分内容为考生与考生之间或者考生与考官之间讨论商务语境中的工作话题。
这是一个合作项目，需要考生互相配合来完成任务。
在准备过程中，注意要把答案组织成完整的句子，而不是死记硬背的句子。
这样才能真正提高你的口语能力。
同时，BEC口语考试主要考察以下几个方面的内容：发音、语法、词汇、表达能力和互动交流能力。
因此，在练习中要全面提高这些方面的技能。
2023年BEC商务英语高级口语考试话题汇总
2023年BEC商务英语高级口语考试话题汇总不论是报考BEC（商务英语）初级还是中高级别的学生们，平时的堆积是通过考试的一种（办法）。
下面我给考生们提供一篇有关BEC 高级口语考试话题的内容仅供参考。
bec口语话题11.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of yes varies from maybe, Ill consider it to definitely so, with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation amongfriends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.bec口语话题22.Different Attitudes Toward Conflict对待矛盾的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact,face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.bec口语话题33.Different Approaches to Completing Tasks采用不同办法去完成任务From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions oftime, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.bec口语话题44.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individualsexpectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.bec口语话题55.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.BEC商务英语高级口语考试话题汇总文档内容至此告一段落，衷心感谢您对本文的阅读与理解。
bec初级口语考试流程
bec初级口语考试流程
BEC初级口语考试是由剑桥商务英语考试委员会(CambridgeAssessmentEnglish)主办的一项英语能力测试。
该考试旨在测试考生的口语交流能力，包括日常生活和商务场合中的口语应用能力。
下面是该考试的考试流程。
考试时间：约12-14分钟
第一部分：个人介绍 (1-2分钟)
考生需要在1-2分钟内介绍自己。
内容包括姓名、职业、学习背景等个人信息。
同时，考生需要简单介绍自己的兴趣爱好，以及对于商务英语的学习和应用的看法。
第二部分：问答环节 (3-4分钟)
考官会就一些与商务相关的问题向考生提问，考生需要回答这些问题并进行简单的交流。
问题的主题可能包括商务谈判、市场营销、人力资源管理等。
第三部分：角色扮演 (4-5分钟)
考生需要和考官进行一次角色扮演，模拟商务场景中的对话交流，考生需要根据考官的提示扮演不同的角色，比如公司雇员、客户、销售人员等。
此部分考试旨在测试考生的商务场景中的口语交流能力。
评分标准：
考试采用CEFR(欧洲语言共同参考框架)评级标准，分为A1、A2、B1、B2、C1、C2六个等级，其中BEC初级口语考试的评分标准为A2-B1级别。
考官会根据以下标准对考生的口语表达进行评分：
1. 说话的流利程度；
2. 词汇和语法的正确性；
3. 对问题的回答是否全面和准确；
4. 在角色扮演中的表现和交流能力等。
总之，要想在BEC初级口语考试中取得好成绩，考生需要充分准备，熟悉考试流程和相关的商务英语知识，同时也要注重口语表达的准确性和流利度。
BEC商务英语(初级)口语练习试卷1(题后含答案及解析)
BEC商务英语（初级）口语练习试卷1(题后含答案及解析)题型有：1. INTERVIEW 2. MINI PRESENTATIONSSECTION 1 INTERVIEW (ABOUT 3 MIN)1．In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the 2 below and then talk for about one minute．You have one minute to prepare your ideas． A WHAT IS IMPORTANT WHEN? WORKING AS A TOUR REPRESENTATIVE ASPECTS OF WORK THE PERKS OF THE WORK YOUR COLLFAGUES B WHAT IS IMPORTANT WHEN? GOING FOR A JOB INTERVIEW COMPANY PROFILE APPEARANCE AND BODY LANGUAGE ARRIVING ON TIME正确答案：A: Personally I think the work in the travel industry as a tour representative is not all sun and sea．In fact it’s often a very hard job．Basically, it involves looking after people when they’re on holidays．I am responsible for sorting out any problems and I often have to deal with complaints．The work also involves entertaining the holidaymakers and their children．The obvious one of the perks is that I get to travel a lot and experience different cultures．I will really value that aspect of the work．I work harmoniously with my colleagues, which brings me fresh air and energy．Frankly speaking, I’d like to work with them and learn from them．B: Generally speaking, if I am going for a job interview, firstly I must arrive there on time as punctuality can give interviewer a good impression．Secondly, I will show my decent appearance with the formal dressing．I will wear a white shirt and a silk tie and have my hair neatly trimmed．Besides I will express myself gently with proper gesture．Finally I will sell myself with professional knowledge and let interviewers know I am a skillful and competitive candidate．Knowing some company history or profile ensures me an easy access to the everyday operation of the company．Every employer, as we all know，is more inclined to hire a good workman, a fast learner．So I will also talk a little about the company history or profile during an interview．涉及知识点：口语SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.2．Discussion—about 5 minutes In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words．You have 2 minutes to look at the prompt cards，an example of which is below，and then about 2 minutes to questions related to the topic．For 2 or 3candidates Scenario I’m going to describe a situation． A company is planning to introduce a general training program for new staff．Talk together about the topics the company could include in the program and decide which 3 you think are the most important．Here are some ideas to help you．Prompt material GENERAL TRAINING PROGRAMME FOR NEW STAFF Topics for training Teamwork and competition Company history Company organization Company rules Customer service Product training Health and safety Computer skills Follow—on questions Do you think teamwork and competition is important for new staff?(Why?/Why not?) Do you want to know company history? Do you obey company rules? Do you think company organization is important?(Why?/Why not?) Do you think product training is also important?(Why?/Why not?)正确答案：A: Training is vital if manufacturers are to improve productivity, maximize machine utilization, and achieve optimum equipment performance．Effective training also impacts positively on the reduction of scrap and rework，and helps boost employee confidence．B: I consider computer skill one of the most important skills in this developed world, and everything is connected with the computer operation．So new staff should learn how to operate on the computer．A: Undoubtedly, working as a member of a team is one of the most important factors for a successful career．In modern society we must learn to communicate and cooperate with others．B: Certainly．That is why we often say the whole is better than the parts．And that is why we value team spirit so highly．Secondly as we know，customer is the God．Our customer service is the lifeline of our company and decides its future．Finally there is a saying in China—Health is the basis of everything．We also cannot miss the importance of health and safety．A: Yes, I couldn’t agree more．Although I know that there are no guarantees in life, yet job safety and security is really very basic to us．Personally I think true job security comes only from making meaningful contribution to the company．And also it is important for the company to set up a training program on company rules．We know that flexible rules are a direct result of an increasingly dynamic and fiercely competitive business climate where process agility and responsiveness to changing conditions are key．In other words，business processes “process “ rules and business rules “rule “ processes．B: Yes, you are quite right．Follow-on questions Yes, I think teamwork cannot only collect our selected ideas and power into one project but also make us work hard together．And competition is a source of motivation which drives us to unleash our potentiality．I do think it is necessary, since we are playing proper roles as members of the company．So knowing company history will deepen our understanding of that role．It is necessary to obey company rules as the company is like a machine．Everything can be well done on the base of orderly running of each part．Employees like the parts of the machine need to obey the rules to get it well organized．I think company organization is really important especially for the company management．Every department needs a head under whom we get our work divided and work effectively．Personally I think producttraining can polish our eyes for different products and their advantages and disadvantages．With this knowledge we can know how to sell the products to our customer and to tell different characteristics．涉及知识点：口语。
2020年商务英语(BEC)初级口语试题及答案(卷三)
2020年商务英语（BEC）初级口语试题及答案（卷三）(1) Do you like working in a team or on your own?(why?)你喜欢在团队与个人合作还是独自工作?I like working in a team, as the proverb goes:”Two heads are better than one.”In a team, I can learn from my fellow workers, get help from them when I’m under pressure. And the most important thing is : I can learn to communicate with all sorts of people.(2) How important is the central leadership of a team?团队的核心领导有多重要?It’s very important. You need someone with managerial skills to lead within the team: he is able to see the big picture of the work going on , to engage others, coordinate interpersonal relationship and organize resources effectively.(3) Do you prefer to work in small teams or big teams?(why)你喜欢在小型团队还是在大型团队中工作?I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. It’s also more challenging as you have to coordinate with more people,(4) Is it necessary for a team to have regular meetings?团队是否有必要定期开会?Yes, I think it’s absolutely necessary. Regular meetings can enableteam members to keep track of work progress and it’s a means of considering information and making collective decisions.PART TWO: Mini-presentationWhat’s important when…?Evaluating the success of teamwork 衡量团队成功与否需要考虑哪些要点?l Mutual trust 相互信任l Full co-operation 通力合作Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.相互信任是团队合作成功的秘密之一，当团队成员建立相互信任的关系，他们就可以毫无束缚的表达自己的观点，相互了解对方的能力和缺点，而且可以及时相互沟通。
BEC口语考试partone考试内容及注意事项整理
BEC口语考试partone考试内容及注意事项整理2023下半年的（商务英语）考试就要到了，为了关心大家顺当通过口语考试，以下是我整理的关于BEC口语考试part one考试内容及留意事项，供大家参考。
BEC口语考试part one考试内容及留意事项本项考试的时间：3分钟左右。
本项考试的形式：由考官逐个向考生提出问题，考生进行回答。
本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但肯定设计个人信息的某个方面。
通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/can you spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray.本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的沟通，考察考生的发音，语法和用词。
本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。
考生们必需仔细对待。
考生在本项考试中必需做到：1.克服考试开头时的紧急心情。
（方法）：留意外表。
提前进入考场，适应考场环境。
了解考试模式，进行模拟训练。
2.听清考官所问之问题。
若没有听懂，可以要求考官重复其问题。
方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。
3.全面地回答考官提出的问题，不能跑题。
有用技巧：A. 对于考官提出的特别疑问句，首先使用单词、词组或（句子）赐予明确的答复。
然后阐述理由。
B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。
C. 对于考官提出的选择疑问句，方法同A。
4.不要与另一位考生沟通，不要干扰另一位考生的答题。
商务英语口语试题及答案
商务英语口语试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
A. 会议将在下午2点开始。
B. 会议被推迟到明天。
C. 会议将在上午11点开始。
听录音：[录音内容]答案：A2. 根据所听对话，选择正确的答案。
A. 客户对产品不满意。
B. 客户要求退货。
C. 客户要求换货。
听录音：[录音内容]答案：B二、口语表达（共30分）1. 请用英语描述一次商务会议的流程。
参考答案：In a typical business meeting, there is an agenda that outlines the topics to be discussed. The meeting starts with a greeting, followed by an introduction of attendees. Then, the chairperson leads the discussion according to the agenda. After each topic is discussed, a conclusion or decision is made. The meeting concludes with asummary of the decisions and next steps.2. 请用英语表达你对远程工作的看法。
参考答案：Remote work offers flexibility and can increase productivity for some employees. However, it may also lead to communication challenges and a lack of team cohesion. Companies need to establish clear guidelines and use technology to facilitate effective communication.三、情景对话（共30分）1. 假设你是一家公司的销售人员，客户询问产品价格，请你用英语回答。
商务英语口语考试题目和答案
商务英语口语考试题目和答案第一篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t have to exchange business cards unless there is a reason to get in contact l ater.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization hasseveral advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with a lower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第二篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.Ican do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in my account.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection isdifficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touch or try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everydaybrands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I think it can be the “lucky”, if you drink the Lucky cola, you will be lucky.Th is is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第三篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional ca n make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and therevolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work many days to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Needn’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? Ifyou are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique sellingpoint? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第四篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。
剑桥商务英语(BEC)中级第二、三、四辑口语真题范例-精选.pdf
…… ?
【词汇 & 短语】 空缺职位 vacancy 行政管理部 administration 总部 head office 管理技能 managerial skill 人力资源部 human resources
【词汇＆短语】
促销赠品 Complimentary presents
迎宾室 Hospitality room
招待费 Entertainment allowance
定制 Customize
针对个人 Personalize
有目的的 Purposeful
商业目的 Business objectives
客户需求 Customer demand
可持续发展 sustainable development 合同到期 exploration of contract
繁荣 boom prosperity
续签合同 renew the contract
租金 rent
押金 deposit
【句型点击】
观点阐述
Well, it seems to me that …… .
according to their interest and favorites. Moreover, these activities
should help us achieve our business objectives, for example, we can
have an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won ’t feel that we are too purposeful.
bec商务英语试题及答案
bec商务英语试题及答案BEC商务英语试题及答案一、听力理解部分（共20分）1. What is the main topic of the meeting?A. Product developmentB. Marketing strategyC. Financial reportD. Staff trainingAnswer: B2. What is the reason for the delay in the project?A. Lack of resourcesB. Technical difficultiesC. Poor communicationD. Unforeseen circumstancesAnswer: D3. What is the woman's role in the company?A. Sales managerB. HR managerC. Finance directorD. Operations managerAnswer: A4. What is the man's opinion about the new marketing campaign?A. He thinks it's too expensive.B. He thinks it's too risky.C. He thinks it's too conservative.D. He thinks it's too innovative.Answer: C5. What is the woman's suggestion for improving customer satisfaction?A. Reducing pricesB. Offering discountsC. Enhancing product qualityD. Improving customer serviceAnswer: D二、阅读理解部分（共30分）Passage 16. According to the article, which of the following is a key factor in business success?A. LocationB. CapitalC. ManagementD. Market demandAnswer: C7. What is the author's view on the importance of a business plan?A. It is essential for every business.B. It is only necessary for large businesses.C. It is not important for small businesses.D. It is only necessary for new businesses.Answer: A8. What does the author suggest as a way to reduce business risks?A. Diversifying productsB. Expanding marketsC. Investing in technologyD. Collaborating with partnersAnswer: DPassage 29. What is the main purpose of the seminar?A. To promote a new productB. To discuss industry trendsC. To provide training on leadershipD. To introduce a new management systemAnswer: B10. Who is the target audience for the seminar?A. Business ownersB. ManagersC. EmployeesD. StudentsAnswer: A11. What is the registration fee for the seminar?A. $100B. $150C. $200D. $250Answer: B12. What is included in the seminar package?A. Lunch and refreshmentsB. AccommodationC. TransportationD. All of the aboveAnswer: A三、语法与词汇部分（共20分）13. The company has announced that it will ________ a new product next month.A. launchB. landC. dropD. releaseAnswer: A14. Despite the economic downturn, our sales ________ by 15% this year.A. have increasedB. have decreasedC. have remainedD. have fluctuatedAnswer: A15. The manager asked her team to ________ the project report before the meeting.A. finalizeB. summarizeC. reviewD. reviseAnswer: A16. The new policy will come into ________ on January 1st.A. effectB. useC. practiceD. operationAnswer: A17. The company's profits have ________ significantly due to the successful marketing campaign.A. soaredB. plummetedC. stabilizedD. fluctuatedAnswer: A四、写作部分（共30分）Task 1: Write an email to a potential client introducing your company and its services. (10 points)Dear [Client's Name],Subject: Introduction to [Your Company Name] and Our ServicesI hope this email finds you well. My name is [Your Name] and I am the [Your Position] at [Your Company Name]. I am writing to introduce our company and the services we offer, which I believe could be of great benefit to your business.[Your Company Name] is a leading provider of [industry or service type], with a strong focus on [specific area or service]. We have been in operation for [number of years] and have built a reputation for [key strengths, such as quality, innovation, customer service, etc.]. Our team consists of [number of employees] dedicated professionals who are experts in their respective fields.We offer a range of services, including [list key services], and we pride ourselves on our ability to tailor our solutions to meet the unique needs of each client. Some of our recent successes include [briefly mention any notable projects or clients].I would be delighted to discuss how [Your Company Name] can assist your company in achieving its goals. Please let me know if you would be interested in setting up a meeting or a call to explore our services further.Thank you for considering [Your Company Name]. I look forward to the opportunity to work with you.Best regards,[Your Name][Your Contact Information]Task 2: Write a report on the recent company retreat and its impact on team morale and productivity. (20 points)[Your Company Name][Date]Report on Recent Company RetreatIntroduction:The purpose of this report is to provide an overview of the recent company retreat and to analyze its impact on team morale and productivity. The retreat was held on [date] at [location] and was attended by [number of participants].Objectives of the Retreat:The main objectives of the retreat were to [list objectives, such as team building, strategy planning, etc.]. The retreat was designed to [describe how the retreat was structured to meet these objectives].Activities and Events:During the retreat, a variety of activities and events were organized to [describe activities and their purposes]. These included [list specific activities], which aimed to [explain how these activities contributed to the objectives].Feedback and Evaluation:Feedback from participants was overwhelmingly positive, with many expressing that the retreat was a valuable experience. [Include any specific quotes or feedback]. A post-retreat survey was conducted to measure the impact on team morale and productivity. The results showed that [describe the results, including any improvements or changes observed].Conclusion:The retreat was a success in achieving its objectives and had a positive impact on team morale and productivity. It is recommended that similar retreats be organized in the future to continue fostering a positive work environment and enhancing team collaboration.[Your Name][Your Position]请注意，以上试题及答案仅供参考，实际BEC考试内容和格式可能有所不同。
商务英语(BEC)口语考试各部分参考框架_BEC商务英语_可可英语
please?
提出自己看法，然后要求搭档评论。I think --- is also important. What do you think of it?
所以考生要认真听考官讲话，考官会把考生要讲的话题说出来的。考官的指示语请看下面。
2.
一定要尽量发挥第三点，以使你的发言丰满，同时也能使考官看到你语言和话语组织能力。但是如果实在想不出来第三点，就说提示的两点也可以，但是一定要说满一分钟，解释要点可以有详有略。注意采用总-分-总的方法，这样显得条理清楚。
商务情景口语：045 Holiday Cards
剑桥BEC中级真题集第四辑test 4：阅读部分
剑桥BEC中级真题集第四辑test 4：口语部分
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如果你对题目毫无看法，当搭档问你的观点时，你可以说I agree with you.,
然后用自己的话复述一下搭档的观点。也可以适当补充一下搭档的观点。这样也可以让考官看到你语言水平。
最后总结讨论结果。可以用以下表达：
In conclusion,-----
To sum up-----
口试第二部分参考框架( 采用总-分-总的方法)
I choose topic A, 然后把题念一遍。
总括I think there are three points/aspects to consider.
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2009级第四学期选修课《商务英语》口语考试说明考试时间：第18周（2011年6月20日-25日）由各班商务英语任课教师组织随堂口试注意：考试时，不得把分数泄露给学生。
考试形式：学生3人一组（学生可自由组对）参加考试（无法组成3人的可2人一组），每组测试时间5分钟。
考试内容：要求3人按照所给话题，进行5分钟讨论(discussion)或商务情景的角色扮演(role play)。
话题由学生抽签，每组有5分钟的准备时间，第一组抽签后给5分钟准备，第一组开始时，第二组抽签准备，依此类推。
考试过程中教师可根据学生讨论情况穿插提问，以测试学生的交际应变能力；或在学生角色扮演之后，进行提问。
评分细则：我们本次口语考试满分100分（占期末总成绩的20%），重点是：1）考察学生的语言表达能力，包括表述语言的流利性，准确性和得体性；2）考察学生参与讨论的能力以及讨论内容的丰富性；3）考察学生的语音、语调。
大英部《商务英语》教研组2011年5月4日Topics for Oral TestNote: During your interaction, please pay attention to your tone of voice and your body language, such as facial expression, gestures, eye contact, etc., so that you can communicate with your partners more successfully.1.Entertain a client: How to entertain the client？Illustrate.Y: Hi, Zhang! Suppose that you go to meet and talk over with a client on behalf of your company, and you should try your best to entertain your client, what will you do or what arrangements will you make?Z: Well, it is a common topic as well as an important job of a company. You know that clients means many things of a company. You can have a long term development if you have more and more clients. But the key part is to keep them glad to cooperate with your company. I suggest some ideas as follows. Firstly, according to thedifferent favorites between women and men, make sure that you know something about your client clearly,such as his or her hobbies and his or her special local culture.Y: That’s right! It is a necessary preparation.Z: And next, you can search what events people have arranged for their clients usually or just directly ask others who have relative experiences. I’m sure you will have your idea quickly.Y: Yes, you should get ready for everything. Then you can reach your goal more easily. Let me list someexamples for you, OK?Z: So great of you!Y: A meal at an expensive and comfortable restaurant, a sightseeing tour of our city, a round of golf or a shopping trip are all acceptable. Do not arrange something boring, which will leave negative impression on your clients.Z: Of course! To be on behalf of your company, you should have a good manner, consider everything in terms of the company. We often say clients are the god. We must adapt to them. So what is the second step we shouldtake?Y: The second? Oh, in fact there are no clear steps to finish your task but just mind something during your task.Sometimes you should avoid taking common suggestions because maybe your clients will join in your eventwithout enough excitement because they used to being treated like this. So you need to do something different but not absurd. For example, you’d best not invite a female client to play golf because most females don’t like it. Or sometimes you will find that the arrangements you make are not necessary. Maybe they just want to sitdown and have a simple talk with you in an office, while watching around your company.Z: Wow, you know so much! Wonderful! We know there are so many suggestions from others, but in the end we should make a suitable decision according to the actuality. So, in conclusion, to entertain your client is a linkneeding your caution, intelligence. If you perform well in this link, you can impress your client deeply andreach success with doing half the work. You entertain your client; in the meantime, you are entertained as well.2.Brand building: What factors should be involved in building brand image? (quality, product positioning,communications, advertising, service standards, packaging, product guarantees, social projects, etc. ) Z: Yuheng, there are countless famous brands in the world. Do you think to build a successful brand is like tobring up a child?Y: Oh, it is an interesting analogy(比方,类比). Well, I think to bring up a child is much more difficult for youcannot start all over again if you are failed. You can try again and again to build a brand until you succeed.Z: OK, but this is not our key point of the topic. How to make successful brand build, tell me your ideas, OK?Y: All right. We would think of the quality firstly. Quality of a product is convincing or not decides whether your products can go ahead. So you see many famous brands are the customer favorites in the market. People will buy them firstly. You know in the past few years many brands of food was exposed unhealthy products inChina. Bad influence was coming after.Z: Yes. In the meantime, we can say that honesty is very important in the producing. Next we may realize that advertising is quite important as well. Many famous product brands often appear in many places, includingradios, TVs and billboards. Wide advertising is a big step to success.Y: Yes, through advertising you make many people know your products but they should have right packaging too.That would ensure your product is attractive and adapted to the public.Z: Another one--- product positioning, means you can find the right customers, if your products are not accepted by enough people; it is difficult to widen your market.Y: What’s more, after you make your brand known by the public, you should take effective strategies to make your brand stronger and stronger. You should have good communications with the public, the customers or the press, to let them know the growth of your products. You should also provide high service standards, product guarantees. They value a lot in people’s mind.Z: Finally, if there is a opportunity to join in social projects, please hold on. It will broaden the influence of your brand.Y: Absolutely!3.Relocation: Why do companies relocate to another part of the country or another country? Illustrate.Y: Hi, Zhang! It's said that Manager Lee gave you a big project. What's it? How's it going?Z: Well, your timing is just right. I happen to want some suggestions from you.Y: Really? Go ahead.Z: You see, the manager had asked me to make a report for the relocation of our subsidiary. However, I'm not sure whether my criterion is scientific and whether there are other things in the criterion that I have left out?Y: So, what do you have in your criterion now?Z: First, the market!Y: Well, it's important. All our profits are from the market. Only when we have a big market or potential market there, can we earn large amount of money. This should be considered firstly.Z: Yes, and the second is the labor cost.Y: I agree. Perhaps the main reason for many foreign enterprises setting their subsidiary in China is the low labor cost. When the labor cost rises, they will relocate their enterprise to a lower place.Z: And I also have cost of raw materials and the land prices.Y: Do you have the transportation cost?Z: Yes, of course! And the transportation cost is connected with the location too. If the location is near the factory or the market, we can spend less money on transportation.Y: What about the environment and the government policy? I think the environment is also very important. If the environment is comfortable, workers will be more willing to work there and have a better working efficiency.And......Z: Yes, and if the government have some policies that benefit us, we can get a better development there! Oh, I hardly remember these. Now I can get my job up! Thanks a lot!Y: It's my pleasure!4、Rights at work:Talk about the unfair treatments people may face in work place and the measures we cantake to address the problems.Z: Hey, Yuheng! Do you still remember the suicide happened in FOXCONN?Y: Of course! It's been said that 12 worker of FOXCONN suicided by jumping off from the high building.Z: Well, can you guess why people in FOXCONN suicide?Y: It's been said that most people work in FOXCONN have to work for more than 12 hours a day and always doing the same work. However, their salaries are low. Hence they are suffering great pressure both physically and mentally.Z: I can't agree more. Perhaps they are suffering unfair treatment in their work. Their rights are ignored.Y: In fact, the unfair treatment can be happened at any place and any time. It's quite normal for enterprise to ask its employees to work overtime, and most of the employees will not reject because they can earn extra money.Sometimes, some boss will threaten its employees that if they do not work overtime and finish the work, their salary will be declined and more seriously they will be fired.Z: Absolutely Right. For fearing being punished, most people will choose work overtime while they have the right to reject.Y: Also, if you do not have good relationship with your superior, you will get unfair treatment too. So, do you have any idea to address these problems?Z: I think to settle these problems needs joint efforts from the government, the enterprise and the employeesthemselves. The government should improve the laws and regulations to protect employee's right. Theenterprise should also improve its own regulations, to make sure they are fair to every employee. At the same time, it should provide employees better working condition, guarantee their rights so that employees can work with an easy mind and bring more profit to the company. And the last one, I think you have got it!Y: The last is, the employees must be well aware of their rights and should increase their concern on protecting their own rights.Z: That's definitely right!。