礼宾部常用英语及情景对话(中英文)
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department 总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO] 主管 Director领班 Supervisor楼层服务员Room waiter总台接待 Receptionist 维修人员 Repairman货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage? 这些是您的行李吗?2.Is this everything, sir? 这是全部东西吗，先生?3.May I take them for you? 我来帮您拿好吗?4.Let me help you with your luggage.让我来帮您吧。
酒店礼宾部常用英语(最全版)
7.The bellboy will show you to your room， sir。 先生，行李生会送您到房间的。
8.Here is your room key。 给您房间钥匙。
I would like to apologize for the mistake. 为这个错误我深致歉意.
5.客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir。 谢谢您，先生。
6。交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Pardon？ 对不起？（你能重复一遍吗？）
Pardon me? 对不起？（你能重复一遍吗？）
Sorry？ 对不起？（你能重复一遍吗？）
Could you repeat that， please？ 请您重复一遍好吗？
情景对话
一、在门口迎接客人
Doorman[D]： Good evening， sir and madam．Welcome to our hotel．
Excuse me, sir。 Please let me pass。 不好意思，先生，麻烦让我过一下。
4。道歉。如果是自己的错就说“I am sorry."; 如果是公司的错,就说：“We are sorry。”.
I am very sorry for the delay. 很抱歉延误了时间
I am very sorry for the inconvenience。 很抱歉造成您的不便。
礼宾部培训英语
上行李服务Concierge 礼宾部 Luggage/Baggage 行李 Bellman 行李员 piece 件 store 存Valuable 贵重物品 Tag/card 标签 Breakable 易碎物品 Suitcase 箱子Front desk/front office 前台 Rack 行李架 Dial 拨打 Signature 签字Pick up 取 Pleasure 荣幸情景1A: Good morning/afternoon/evening, sir/madam. Welcome to our hotel早上好/下午好/晚上好，先生/女生。
欢迎来到我们酒店B: Thank you谢谢A: What can I do for you ?我能帮助你吗？B: Yes是的A: This is your taxi card这是您的出租车登记卡（递上出租车登记卡）A: How many pieces of luggage do you have?您有几件行李B: Just three3件A: Two suitcases and one bag. Is that right?2个箱子和1个包。
对吗？B: Yes, that’s all是的A: I’ll show you to the front desk. This way please, I’ll take care of your luggage. 我带你去前台，请这边走，我会照看好你的行李B: Thank you谢谢A: This way, please这边请A: Here we go to the elevator电梯在这边B: Thank you谢谢A: Can I open the door for you ?我可以帮您开门吗？A: Can I put your luggages on the luggage rack ?行李放在行李架上可以吗？A: Is there anything else I can do for you ?还有什么需要帮助吗，先生/女士B: No没有了A: If you need any help, please dial 62有什么需要直接拨打房务中心电话是62A: Thank you for you stay our hotel, Have a nice day.欢迎您的入住我们酒店，祝您入住愉快。
最新整理礼宾部日常英语用语.docx
最新整理礼宾部日常英语用语礼宾部日常用语1．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/xxx/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you ing back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到xx或xxx有多远？23．I’d like to see your manager, please. 我想见你们经理。
酒店英语基础口语：礼宾部
酒店英语基础口语：礼宾部酒店英语基础口语：礼宾部1．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE? 你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。
行李部英文对话
礼宾部英文对话B=BELLBOY G=GUEST1、G：Where do I check in, please?在哪里办理入住手续？B：I will show you to the Reception Desk, This way, please这边请，我带你到前台去办理。
.2、B：This is your room, sir, after you, sir. May I put your suitcase on therack先生，请，这是你的房间，我可以把你的行放在行架上吗？G：Yes, please.可以。
3、G：How to get to the Chinese restaurant?怎么去中餐厅？B：Please take this elevator to the Chinese restaurant which is on second floor.请乘这部电梯到二楼的中餐厅。
4、G：I am going to check out soon, Could you go upstairs to my room topick up my luggage?我马上就要办理离店手续，你能上楼到我的房间来取我的行吗？B：Yes, sir, we will send a bellboy immediately.可以，我马上派一个行员去。
5、G：How much is the postage on these postcard to USA?把这些明信片寄往美国需要多少钱？B：It is six yuan for each.六元钱一6、G：Do you have EMS in your Hotel?你们酒店有特快专递吗？B：Yes, we have EMS in the business center.是的，在酒店的商务中心。
7、B：Could I have your the flight number and arrival time?你可以告诉我你的航班号和你的到达时间吗？G：My flight number is CA1410 and arrival time is 4pm.我的航班号是CA1410，落地时间是下午4点。
酒店礼宾部常用英语(最全版)15页
酒店礼宾部常用英语(最全版)15页What’s your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。
请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”(请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语(一)在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2. 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3. 询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
最新整理酒店礼宾部英语.docx
最新整理酒店礼宾部英语礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店，请打xxx 32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll s how you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话(中英文).
重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room 停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗?Is this everything, sir?这是全部东西吗,先生?May I take them for you? / Let me help you with your luggage.我来帮您拿好吗? / 让我来帮您拿吧。
酒店礼宾英语
酒店礼宾英语（一）May I take your luggage for you?我来帮您拿行李，好吗？Just a moment, please. I‟ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don‟t worry , sir . Y our luggage will be sent up at once.先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we‟ll help you with your luggage immediately.如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?酒店礼宾英语（二）请问您有几件行李？Two suitcases and one bag. Is that right?两只箱子和一个包，对吗？I‟ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key, please?请把您房间的钥匙给我好吗？一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部情景对话
订车服务B: Bellboy G: GuestB: Good evening , Concierge, *** is Speaking, How may I help you?B: 晚上好，礼宾部，我是***，有什么可以帮助您？G: Yes, I would like to book a car to take me to the airport tomorrow morning.G: 我想明天早上预订一辆车去机场。
B: Certainly sir. For what time, please?B：好的，先生，请问大概什么时间需要？G: My flight is at 10:00am so let’s say 8:30am.G: 我的航班是早上10:00，所以我想早上8:30从酒店出发B: No problem, sir. We have Audi A6 RMB 800, Buick RMB 600,which one would you like?B: 没有问题，先生，我们有奥迪A6车型，费用是800元，别克商务车型，费用是600元，请问您需要什么车型？G: Well there’s only my wife and I, so how about the Buick?G: 只有我和我的夫人，我想别克商务车应该可以。
B: Please let me check our reservation book, sir…… No problem sir, the Buick isavailable for tomorrow morning 8:30.B: 好的，稍等，让我检查下是否有别克车给您预定……没有问题，先生，明天早上8:30有别克商务车供您使用。
G: Great!G：太棒啦！B: May I know your room number and name, sir?B：不好意思，先生，方便告知我您的房号和姓名吗？G: 101, Bent Kevin.G：101，贝特.凯文B: Thank you, Mr. Kevin. How would you like to pay?B：非常感谢，凯文先生，您是要怎么付费呢？G: Put into my hotel account.G：挂我的房账把。
酒店礼宾部常用英语对话值得收藏图文稿
酒店礼宾部常用英语对话值得收藏集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi您想叫出租车吗？Whereare you going, sir先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇：礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick—up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇：五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager ［AM］宾客关系主任Guest relation officer ［GRO］主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman货币兑换change money 明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage？这些是您的行李吗？2。
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇:礼宾部Concierge行李生Bellman门童Doorman行李Luggage行李架Luggagerack行李存放处LuggageDepository行李车Baggagetrolley 司机Driver电梯Elevator洗手间Toilet 机场Airport火车站Railwaystation商场Shoppingcenter超市Supermarket小费Tip雨伞Umbrella接机服务Pick-upservice 行李寄存Checkbaggage叫早服务Morningcall自助早餐Buffetbreakfast 往前直走Straighton常用词汇:五星级酒店Five-starhotel前厅部Frontofficedepartment总台Frontdesk总机Operator商务中心Businesscenter 游泳池Swimmingpool西餐厅Westernrestaurant 中餐厅Chineserestaurant 大堂吧Lobbylounge桑拿Sauna会议室Meetingroom停车场Parkinglot 总经理Generalmanager经理Manager大堂副理Assistantmanager[AM]宾客关系主任Guestrelationofficer[GRO ]主管Director领班Supervisor楼层服务员Roomwaiter总台接待Receptionist维修人员Repairman货币兑换changemoney明信片postcard洗衣袋Laundrybag请勿倒立KeepTopSideUp小心轻放HandlewithCare常用句子1.Aretheseyourbaggage?这些是您的行李吗?2.Isthiseverything,sir?这是全部东西吗，先生?3.MayItakethemforyou?我来帮您拿好吗?4.Letmehelpyouwithyourluggage.让我来帮您吧。
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重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up 常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
I hope I'm not disturbing you.我希望没有打扰您。
Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。
我马上送来。
The bellboy will show you to your room, sir.先生，行李生会送您到房间的。
Here is your room key.给您房间钥匙。
You may[can] leave your luggage in the Concierge.您可以把行李放在礼宾部。
Would you like to check your luggage here?您要寄存行李吗？Don’t worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。
When you check out, please call NO.71 and we’ll help you with your luggage immediately.如果您要退房，请致电71，我们将马上帮您运送行李。
May I know your room number? / What's your room number, please?您能告诉我您的房间号吗？May I have a look at your room card?我可以看一下您的房卡吗？Do you mind if I put your luggage at here?我把您的行李放在这里好吗？Please sign your name here.请您在这里签名。
Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？ / 需要出租车吗？About 40 minutes by texi from here to Airport.从这里到机场大概需要40分钟。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting对不起让你久等了。
Would you tell me your phone number?您能告诉我您的电话号码吗？After you, please．/ You first, please.你先请。
This way, please这边请。
Is there anything else I can do for you？您还有什么事要我做吗？I see what your mean.我了解你的意思。
I’ll send the luggage up by another lift.我乘另一部电梯把行李送上去。
Here we are, sir, room 2205先生，2205房到了。
情景对话1，客人在门口时A car pulls up in front of Donsen Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.汽车停在了东胜大厦门口，门童上前为Steven先生开车门。
场景一：Doorman[D]:Good evening, sir and madam．Welcome to our hotel．门童[D]：晚上好。
欢迎光临！Mr Steven[S]： Good evening．Steven先生[S]：晚上好。
[D] Excuse me, sir． So you have got altogether four pieces of luggage？D：对不起先生，您一共带了4件行李是吗？[S] Yes.[D] Ok．Leave it to me, sir. I’ll take care of your luggage. D：好的，让我帮您拿吧，我会照看好行李的。
[S] Thank you．S：谢谢。
[D] Not at all. The Reception Desk is straight ahead．This way, please．D：不客气先生。
总台就在前面，这边请。
场景二：S：Excuse me，where is the restaurant？S：对不起，请问餐厅在哪里？D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？S：I'd like to try some Chinese food today．S：今天我想来点中国菜。
D：The buffet?D：要自助的吗？S：Yes.S：是的。
D：Is on the first floor．This way, please.D：那在一楼，这边请。
S： What are the hours at the restaurant？S：几点有饭吃呢？D：Lunch 11∶30 a．m．To113∶30 p．m．；Dinner 5∶30 to 21∶30 p．m．．D：午餐是上午11点半到下午13点30，晚餐是下午5点半到晚上9点30。
S：Thank you．D： You're welcome．2，带领客人到房间Bellboy[B]： Is this everything, sir？B：这是全部的行李吗，先生？Mr Steven[S]：Yes, that's everything．S：是的。
B：Ok, May I have a look at your room card？B：能不能让我看下您的房卡？S：Oh，yes．is 2205．S：噢，好的。
我住2205房。
B：I see．Now please follow me．I’ll show you to your room.B：好的。
现在我带您去您的房间。
S：Where is the Western restaurant？S：西餐厅在哪呢？B：Oh, it’s on the First floor. Get out the lift and turn right, sir.B：在一楼，先生。
出电梯右转就到了。
S：When will it open?S：什么时候开呢？B：The service time is 6:30am. To 10:00am..B：营业时间是早上6点半到10点。
S：OK。
B：Here we are, sir. Room 2205.Let me help you to open the door.B：我们到了先生，2205房。
让我帮您开门吧。
[门开后]B：You first, sir. Do you mind if I put your luggage at here? B：您先请先生，我把您的行李放在这里好吗？S：It's OK, Thank you many much,S：好的，非常感谢。
B：That’s my job.How do you like this room?B：这是我们工作。
房间如何呢先生？S：It's very cozy．I like it very much.S：非常舒适，我很喜欢。
B：Right, is there anything else I can do for you?B：还有其他需要吗？S：No, Thank you.B：OK, Good night.3，客人寄存行李Mr Steven[S]：I want to check my luggage.S：我想要寄存我的行李。