年会接待方案

Kaifeng
12月30号（上午 九点集合）
清明上河园
开封
The End
Thank you !
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2014年10月24日星期五
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4· The preparatory work 会议前的筹备工作
ⅡThe venue layout 会场布置
a According to the meeting topic of Amway, hanging banners, the slogan of welcome and celebrate the court or at the door 根据安利公司年会主题，在场内悬挂横幅,门口张贴欢迎和庆祝标语 b Put bonsai and Potted flower in the meeting room 在会场内摆放适当的轻松盆景、盆花 C Objects that participants need should be supplied at the desk 桌上摆放与会人员用品
Guest Room
Superior Room
Balcony
Luxury Room
Bathroom
3·Dining services 用餐
a Guests can according to their needs to chose the dome pavilion dining or the Chinese restaurants 客人可以根据需要决定在圆顶阁西餐厅或是粤唯先中餐厅就餐
6· After the meeting service 会后服务准备
a After the meeting, all the door shall be opened 会议结束后，应将所有门打开, b Call the elevator for the guest actively 主动为客人叫电梯 C After all the guests leave, the staff must carefully check nothing is left behind. If there are any items left, back to the guest in a timely manner. 客人全部离场后，检查会场是否有客人遗留物品， 如有遗留物品，及时送还客人。
Coffee break packages 茶歇套餐
• • • • • • • • • • Cookies 曲奇饼干 Butter Cake 牛油蛋糕 Fruit Platter 鲜水果盆 Cream Cake 鲜忌廉蛋糕 Coffee &Tea 咖啡、红茶
• Muffin 松饼 • Sandwich 手指三明治
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3·Dining services 用餐
b Dinner would be given the guest f&b items such as the red rose, chocolate to construction atmosphere 用餐时餐饮部会视情况赠予客人红玫瑰、巧克力等物品来营建 气氛 c Business rooms can protect customers' privacy, and equipped with some necessary business equipment, such as electricity socket, network interfaces, fax machine, etc 商务包厢保护顾客的隐私，配备必要的商务装备，比如用电插 口、网络接口，传真机等 d After a meal, lead guests into the room to rest, and asking guests whether the wake up service is needed 餐后安排客房服务人员带入房间休息，并问询是否需要叫醒服务
5·In the services work
会中服务工作
a Ask the guest whether need some other items politely, and service quick 礼貌询问客人所需物品，并迅速为其服务 b Ensure the neatness of the venue , supply drinks and utensils timely 保证会场卫生整洁，及时补充饮品及用具 c Instruct the bathroom and smoking area for guests 为客人指示洗手间和吸烟区方向 d Be vigilant, prevent the happening of accident 保持警惕，预防突发事件的发生
ⅠArrange meeting hall 安排会议厅
4· The preparatory work 会议前的筹备工作
a According to the number of participants determine the meeting chamber size. 根据会议参加人员的人数确定会议厅规模
1· Airport Reception 机场接待
a Arrange a receptionist on the first floor of airport on December 26th, Putting warmly welcome guest signs at exports. 12月26日在机场一层到达厅内设接待处人员，根据来客乘坐的 航班到达情况持“热烈欢迎贵宾”牌，在廊桥出口、候机厅二层到 达电梯口及接待处放置简易欢迎标语牌。 b Wait at the elevator of the first floor , after receiving the guest ,and then lead them to the reception desk. The reception Group which focuses the guests out of the bus ride to the hotel. A shuttle bus per hour, and the bus departs every hour on the hour 在一层到达电梯口等候，接到嘉宾后负责引导至接待处。接待组由此将客人集 中带出乘坐去酒店的大巴车。每小时一班车，整点发车。
The plan of Annual meeting reception
年会接待方案
Content目录
• • • • • • • • ⅠAirport Reception 机场接待 ⅡCheck-in 酒店入住 Ⅲ Dining services 用餐 ⅣThe preparatory work 会议前的筹备工作 Ⅴ In the service work 会中服务工作 Ⅵ After the meeting service 会后服务准备 Ⅶ Features of hotel service 酒店特色服务 ⅧAfter the meeting tourism 会后旅游观光
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2· Check-in 酒店入住
Reception
a Guest check-in time (December 26 - December 30)。 Inform the hotel reception staff to prepare room arrangement in advance, determine the room without peculiar smell, the equipment is normal. 嘉宾入住时间（12月26日-12月30日），通知酒店接待人员提前做好相关 准备，确定房间有无异味，设备是否正常。 b When the guests arrive at the hotel, staff of reception group wait in the lobby to welcome the guests 嘉宾到达酒店，大厅接待组全员在酒店大厅恭候。 c After guests entering the hotel, the reception staff lead them to their room which arranged in advance 进入酒店后，由接待人员的引领下入住提前安排好的房间。
December 29th (9 am point set)
Zijingshan park
12月29号（上 午九点集合）
December 30th(9 am point set)
紫荆山公园
The two seven memorial tower
Zhengzhou
二七纪念塔
郑州
On the Qingming River Park
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Fitness Room
Swimming Pool
coffee shop
Bar
8· After the meeting tourism 会后旅游观光
Date The first station The second station Place
日期
第一站
第二站
地点
• Barbecued Pork Buns
叉烧包 • Fruit Platter 鲜水果盆 • Coffee &Tea 咖啡、红茶
• Chinese Date Cake 拉糕 • Leek Cake 韭菜饼 • Butter Cake 牛油蛋糕 • Fruit Platter 鲜水果盆 • Coffee &Tea 咖啡、红茶
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7·Features of hotel service 酒店特色服务
• • • • • • fitness center 健身中心 Salon美发店 indoor pool 室内泳池 shops商店 Massage按摩 nightclub夜总会 Sauna桑拿 bar酒吧 Spa水疗 coffee shop咖啡店 Steam room 蒸浴室
4· The preparatory work 会议前的筹备工作
Conference amenities 会议用品
A4 size of the plate - black and white paper Fluorescent pen holder, pen, pencil, a pen Hotel standard kettle - water with lemon slice Transparent glass candy dishes - each meeting breaks replacement of fructose Newspapers and fruit A4纸尺寸的衬板 – 黑色并配白纸 笔筒 – 水笔， 铅笔，荧光笔 酒店标准水壶 – 水加柠檬片 透明玻璃糖果盘 – 每次会议休息时段更换果糖口味 报纸与水果