国际商务谈判(英文)Unit 01 Making an Enquiry[精]

Unit 1 Making an Enquiry
6．How can the seller respond to an enquiry?
From an old customer． From a prospective customer． Replying to an enquiry should be prompt，definite，and helpful．
4) Some hints can help obtain favourable terms．
5．How to set the right tone when making enquiries?
Be clear，brief，specific，courteous，polite，and reasonable．
The more information you obtain，the more benefits you can get from the negotiation．
Unit 1 Making an Enquiry
Objectives
Know the important role in a business negotiation; Know how to make oral enquiries and the tactics of making proper enquiries; Have some knowledge of the information covered in different enquiries; Have a good command of words and expressions related to enquiry.
Unit 1 Making an Enquiry
Briefing
Relative knowledge Special terms useful expressions Skills
Unit 1 Making an Enquiry
Let’s how you have prepared: Task 3
1) Don’t let out your exact quantity when you do not place a large order．
2) Do mention your quantity when it is sizeable．
Unit 1 Making an Enquiry 3) Never indicate your price limit at which you are prepared to accept．
Unit 1
Making an Enquiry
Unit 1 Making an Enquiry
Introduction
An enquiry means to enquire about the terms and conditions of a transaction．In oral business negotiation， both the sellers and the buyers can make an enquiry．An enquiry is not only one of the most direct ways to get details about a product，but also an important beginning step in a business negotiation．
The name of the commodity Price list Catalogue Delivery date Terms of payment Packing Insurance Quotation sheet Sample products
报价单 产品样品 保险 商品名称 价目表 交货日期 支付条款 包装 商品目录
Specific enquiries or general enquiries? 2. By what ways could you make enquiries?
By letters，fax，e-mail，telephone，through face to-face conversations at a fair or in an office，somewhere else，etc．
Unit 1 Making an Enquiry
3．What do you usually ask for in the enquiries?
Catalogue，sample，price-list，quotation，terms of payment， date of delivery，etc
4．How do you invite a best possible price in an enquiry?
Unit 1 Making an Enquiry
Let’s learn some knowledge
What should negotiators consider before making enquiries? 1. What kind of information would you like to get?
Unit 1来自百度文库Making an Enquiry
DAF: Delivered At Frontier 边境交货 DES: Delivered Ex Ship 目的港船上交货 DDU: Delivered Duty Unpaid 未完税交货 DDP: Delivered Duty Paid 完税后交货 DEQ: Delivered Ex Quay 目的港码头交货
Negotiation tips：
1．Don’t tip your hand． 2．Never lie． 3 . Be fair
Unit 9 Insurance
Unit 1 Making an Enquiry
Let’s learn some sample dialogues