Unit 12 At the Recreation Center 饭店专业英语课件
酒店常用英语500句
117) Have you got any identification?
你有身份证吗？
118) May I see your passport,please?
请把护照给我。
119) Would you please complete this registration form?
70) My hearty congratulations!
衷心祝贺您！
71) As you wish(or like)
随您的便。
72) Certainly.当然可以。
73) O
fcourse.当然可以。
74) Go ahead and do what you like.
干吧，你喜欢干什么就干什么。
是航空信还是平信？
98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。
99) The travel agency in the hotel takes all kinds of booking.
饭店的旅行社代办各种预订票。
100) Please don’t smoke here.
54) Who is speaking, please?
请问您是谁？（电话用语）
55) I’ll swit
ch you to Room 1120.
我马上给您接301房间。
56) What number are you calling?
请问对方什么电话号码。
57) Who would you like to talk to?
106) How many people are there in your party?你们一起有几个人？
饭店实用英语课件part5.ppt
gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激，激励 circulation
拉力器械 跑步机 固定自行车 杠铃 哑铃 常驻教练 蒸气浴 有……的效果 搓澡工 时而，不时 目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center
旅游饭店职业英语初级题2
旅游饭店职业英语（初级）测试题(2)一、听力理解A.车站B.餐厅C.旅游D.饭店(2) single roomA.单人房B.双人房C.双人对床房D.套间(3) front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) room serviceA.客房清洁B.房内送餐C.叫醒服务D.洗衣服务(5) baggageA. 背包B. 书包C.钱包D.行李(6) InternetA.互联网B.网吧C.网线D.网页(7) babysitterA.洗衣工B.计时保姆C.客人D.管家(8) brandyA.伏特加B.威士忌C.金酒D.白兰地(9) messageA.行李B.按摩C.留言D.混乱(10) wake-up callA.前厅服务B.叫醒服务C.客房清洁单D.康乐服务A.前台在那边。
B.餐厅在那边。
C.超市在那边。
D.酒吧在那边。
(2) What kind of room do you prefer?A.您有预订吗？B.你想要什么酒水？C.你想要什么房型？D.请告诉我您的房间号？(3) May I see your passport?A.你能在这签名吗？B.我可以带您去您的房间吗？C.有什么需要帮忙吗？D.可以看一下您的护照吗？(4) What time would you like us to clean your room?A.你希望我们什么时候叫醒你？B.你希望我们什么时候送餐？C.你希望我们什么时候打扫房间？D.现在可以为您打扫房间了吗？(5) I'll pick up your laundry right now.A.我们马上就派人去修。
B.我马上就去您的房间C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
(6) Are you ready to order?A.您准备好点餐了吗？B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？D.要命令吗？(7) We provide fax and internet service.A.我们提供寄信服务。
外研社新时代职业英语酒店英语 Unit 8 教学课件
Tip
spa（水疗），源于拉 丁文 Solus Par Agula， 意为 “健康由水而 来”。它是沐浴、按摩、 护肤品、香熏等的完美 结合，具有美容养颜、 舒缓身心等功效。
听力原文
3
Scene 3 At the spa
Task 2 Listen to the dialog again and fill in the service record below.
(to be continued)
5
Reading 1 Guest instructions
(to be continued)
5
Reading 1 Guest instructions
5
Reading 1 Guest instructions
business hours rent rackets
5
5
Reading 1 Guest instructions
Task 1 Read the guest instructions on the hotel’s recreation facilities and complete the email from a guest named Rick Leach to the hotel on the next page.
Peking Opera
children center charges
5
Reading 1 Guest instructions
Task 2 Choose the appropriate words from the boxes to complete the following reply to Mr. Leach. You may need to change the forms of some words when necessary.
(餐饮管理)饭店英语参考答案
《饭店服务英语》（第二版）参考答案unit 1Classroom Activity I--- I’d like to reserve several rooms at your hotel.--- I want to reserve three twin rooms and one family suite.--- Can I have your name, please?--- Mary Brown--- Can you give me your telephone number?--- No. 1125 College Road, Haidian District, Beijing.--- When will you be arriving, please?--- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? --- We are looking forward to seeing you.Classroom Activity II---Good morning. This is Hilton Hotel. Can I help you?--- I would like to reserve rooms at your hotel.---Wait a moment, please. I’ll put you through.--- Room Reservation. Can I help you?---This is International Travel Agency in China. We’d like to rese rve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.---Wait a moment, please. Let me check.. Yes, we have.---How much will be spent for a room?---130 dollars for a single room and 150 dollars for a double.---Does this include food bills?---No. Sorry. It doesn’t.---Do children get discount?---Yes. Children under 12 years old are charged half.---By the way, do we need to pay money for an extra bed?---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else?---No, thank you.---May I know your name, sir?---Wangping.---It’s all right. Thank you.Part FourII. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm; III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)IV.1. What kind of room would you like?2. I’d like to reserve a presidential suite.3. We have a high occupancy in peak seasons.4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.5. Front office is one of the most important departments in a hotel.6. Would you like us to put you on our waiting list and call you in case we have a cancellation?7. I’m sorry our single rooms are occupied, but I can reserve you a double room.8. By the way, May I have a more spacious room?9. We are glad to accept your reservation.10. Good-bye. We are looking forward to your coming.V.当你在饭店注册登记时，饭店会要求你预付定金。
《酒店管理英语听说教程》Unit12
7
Unit 12
Part B Listening In: Modern SPA
Page 100 Task 2 Long Conversation
8
Unit 12
ቤተ መጻሕፍቲ ባይዱ
Scripts
Salesperson: Good evening. May I help you? Angela: No, thanks. We’re just looking. (They are browsing around) Mike: Angela, how about a sweatshirt for your brother? Angela: That’s a good idea, Mike. Salesperson: You can find the sweatshirts next to the jewelry section. Angela: Thanks. Mike, what do you think of this orange sweatshirt? Mike: Oh, I don’t know. I’m not crazy about it. To be honest, Angela, I don’t like the color orange. Does your brother like orange? Angela: I don’t know. Mike: Do you like this black sweatshirt? Angela: Yes, I do. I like the picture on the front. Mike: Me, too. Salesperson: What size do you need? Angela: Let me see. A medium. My brother is the same size as my husband. Salesperson: Here’s a medium in black. Angela: Mike, please try on this sweatshirt. Salesperson: The black sweatshirts are on sale. They are 30% off. Angela: It fits perfectly. Great. I love a bargain. I’ll take it. Mike: That’s a good deal. Salesperson: Will that be cash or credit card? Angela: Cash.
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
饭店英文专业术语及日常用语
Complimentary Room免费房
Connecting Room连同房
Continental Breakfast大陆式早餐
Confirmation确认
Contingency Report意外事故报告
Credit Card信用卡
Convention协议
Crib婴儿床
Cut-Off-Date截止日期
提交人Prepared by：前厅经理
制度编号Policy No.：F/O P&P
生效日期Effective Date：
批准Approved by：总经理
日期Date：
分送Distribution：各部门
制度名称Policy：饭店专业术语及日常用语培训
Engineering工程
director主任supervisor组长
Operator总机，接线生Secretary秘书
Reception前台
Assistant manager副理Supervisor组长
Receptionist大厅柜台的接待员Cashier出纳员
Reservations订房
Supervisor组长Reservations clerk订房员
Operator总机接待员
End-Of-Day结束日期
E.A(Expected Arrival)预计到店
E.D(Expected Departure)预计离店
E.T.A(Estimated Time of Arrival)预计到店时间
E.T.D(Estimated Time of Departure)预计离店时间
Extension Of Stay延住
Day Use日用房
《饭店服务与管理英语》Unit 5 Food and Beverage
cup.) • Sir, here is your Mao Tai. By the way, it is best taken in small
• rooms banqueting halls，cafeterias，bars，and cafes. We may say that the food service department of a hotel has become one of its pillars. The Food and Beverage Department staff, such as chefs，waiters and waitresses， bussers and bartenders，can contribute a lot to the reputation of a restaurant.
Part One Speaking and Passage
• Exercises
• Small Group Work • 1 .Questions for comprehension. • (1)How do people describe the Chinese cuisine? • ( 2 ) Can you give the terms of different areas of food service in
• 如果服务员服务迟缓、缺乏热情或不懂哪些饮料配哪些菜肴…… • 饮料与菜肴搭配，可参考本课英译中练习。 • 3.A love for the guests. . .throughout the world. • 热爱顾客，技能娴熟，知识充实，礼仪周到，讲究效率就烹制出一道
酒店常用单词
Cashier 收银员
Accountant 会计
Purchasing agent 采购员
Auditor 审计员
Fireman 消防员
Mechanician 机修工
Electrician 电工
Air-conditioning mechanic 空调技术人员
Negotiation 谈判厅
Conference 会议室
Projection and sound room 音控室
Great theatre 大剧场
Tennis court 网球场
Bowling center 保龄球中心
Health club 健身房
Billiard room 台球室
Reservationist 预定员
Operator 接线员
Room attendant 客房服务员
Laundry deliverer 客衣收发员
Washer 洗涤工
Presser 熨烫工
PA （public area）清洁工
Waiter/waitress 男服务员/女服务员
Hostess 女侍者
General Manager 总经理
Resident Manager 驻店经理
Assistant General Manager 副总经理
Financial Controller 财务总监
Director of Engineering 动力总监
Department manager 部门经理
Internet interface 网络接口
Beside panel 床头控制板
酒店专业英语[一]教学案
![酒店专业英语[一]教学案](https://img.taocdn.com/s3/m/73a733323868011ca300a6c30c2259010202f3c6.png)
原有教学模式教案课程名称：酒店英语听说总素质学分：３总学时：48 〔理论学时：24 ；实践学时：24 课程类别：□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师：所属单位：文法与外语学院职称：副教授授课专业：酒店管理授课班级：酒店管理1501班、Unit One Room Reservation ServiceChapter two Reception DeskChapter three the bellmanUnit Four Service CenterChapter Five Business center9、I want to have a copy of this file< contract>10、How much is it for one page?You should pay according to the size of paper. For size a3 or b5, it’s 40 yuan and for size a4 or b4, 30 yuan. Which do you prefer?11、i want to have this document typed, when can I pick it up? And how much does this cost?12、How would you like to pay?Oh, please charge it to my room.Would you please show me your room card or the room key. Important sentences of mail serviceWords:Envelope；stamp ；average；medium-sized；extra；mail；post；mailed by air ；register ；mailed by plain ；mail by express；addressee<[]收信人>Sentences：1、A letter by air to Japan costs 6 Yuan RMB under the weight of 20g.2、I’m sorry, we have no parcel service. You may go to the post office. It’s not far from here.3、If there’s any mail addressed to you. We’ll inform as soon as possible.4、Don’t worry. We can forward any mail to you at your home address. Please fill out the forward mail card<转寄单>.5、Here’s a registered letter for you. Please sign on the slip.6、Would you please fill in the form and sign your name in the column of "sender"?7、Would you come back in an hour to get your invoice for the mail and receipt for surcharge?8、Would you please give me three envelopes and some stamps?9、Which envelope do you want, average, medium-sized or extra?10、How would you like them mailed？11、This one shall be mailed to New York by air.12、This one to Xi’an by registered.13、And this one shall be mailed to Nanchang by plain mail.14、How long will it take for the mail to reach Nanchang.It usually takes three days. Do you want it to get there earlier?15、How much is it for express service?The bill is 21 Yuan RMB, plus surcharge on the basis of the value of the mail you declare.16、An express is guaranteed to reach the addressee within 24。
新编饭店实用英语听说教程
Part A: Reservation & Check-in
Section 5 Key Words & Expressions period n. ['piəriəd] 时期、期间 pleasure n. ['pleӡə] 愉快、高兴、满足 ahead adv. [ə'hed] 向前 cancel v. ['kæ nsəl] 取消
Part A: Reservation & Check-in
suggest v. [sə'dӡest] 建议 straight adj. adv. [streit] 直的、一直地 mention v. ['men∫ən] 提及 trouble v. n. ['trʌbl]（制造）麻烦
Part A: Reservation & Check-in
Part A: Reservation & Check-in
Conversations Section 1 Key Words & Expressions reserve v. [ri'zə:v] 预定 type n. [taip] 种类 fine adj. [fain] 太好了 repeat v. [ri'pi:t] 重复 room rate房价 stay v. n. [stei] 逗留
Part A: Reservation & Check-in
special adj. ['spe∫əl] 特殊的 marvelous adj. ['mɑ:viləs] 太好了、太棒 了 double room双人间
Part A: Reservation & Check-in
宾馆英语(第二版)电子教案U 12
酒店专业英语总复习
I. Key SentencesWould you like a table in the hall or in a private room? 您是喜欢大厅用餐还是包间?Which flavor would you prefer, strawberry or vanilla?您想要什么风味的，草莓还是香草? Would you like to have table d hate or a la carte? 您是选择套餐还是单点呢?Would you like to put the cost on your hotel bill? 您是不是把费用记到酒店的账上?Would you like your eggs sunny-side up or easy over? 您的蛋是单面煎还是双面煎?Would you like an aperitif with your meal? 您用餐时要不要来点开胃酒?Would you care to have a drink in the lounge while waiting? 等待时您想在大厅先喝点饮料吗? How many tables shall we arrange? 请问我们应该安排多少张桌千呢?How much would you like to spend for each table? 请问每张桌子的费用标准是多少?How would you like us to arrange the tables? 您想要怎样摆放桌子呢?We have a wide range of vegetarian dishes/vegetables for you to choose from.我们有各种各样的素菜供您选择。
We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上6：00到晚上11：00。
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revelation n. 令人惊喜的发现 massage v. 按摩 spa n. 温泉区 complementary adj. 相配的，配套的
Exercise Ⅰ
Answer the following questions according to the text.
1. Where is Fitness Center located in the Marquette Hotel? It is located on the fifth floor of the Marquette Hotel.
ExerciseⅡ
Complete the following dialogue with your partner and then read it.
John Smith wants to have a good time in the health club. So he went to the information desk and asks for details about the health club in the hotel, such as the apparatus and the equipment, the service, the price and so on.
Exercise Ⅰ
Describe the pictures below using at least 5 sentences for each.
Picture 1: In the Fitness Club
Suggested sentence structures:
1. Where is the health club, please? 2. Can you tell me the business hour of the health club? 3. How about the facilities in the health club? 4. How much should I pay? 5. Is there anything I should take care of?
3. How can the guest get In-Room Fitness service?
Guests may also reserve treadmillequipped accommodations in advance at an all inclusive package price by requesting the Get Fit With Hilton package plan code TZ.
2. What is the convenience of In-Room Fitness?
This new service allows you the ability to get a great cardiovascular workout on their own schedule, in the privacy of their own room. The convenience of this program complements the more comprehensive workouts that can be achieved in the Fitness Center.
4. How can the guest get to the Litespa?
Hotel Guests will receive preferential services and treatments, and can dial the facility directly from their room using a dedicated pre-selected number (SPA). Litespa also provides on-site services at the hotel upon request.
2. People who are under 18 are not allowed to go into the bar.
3. You should pay in cash for your drinks in the health club. 4. Our service hour is from 5 p.m. to 1 a.m. 5. We have the best bowling alleys in Shanghai. 6. Please return the shoes/rackets to the counter. 7. No drinking or eating in the service area. 8. How often do you change the water in the swimming pool? 9. If the water is hotter, I’ll feel more comfortable. 10. Swimming will relax your muscles and ease the pain.
Exercise Ⅰ
Picture 2 In the Karaoke bar
Suggested sentence structures:
1. Where is the karaoke bar? 2. It is on the roof garden. 3. Take the elevator down/up, then turn right/left, you will find it. 4. It’s open from 8:00 p.m. to 2:00 a.m. 5. What kinds of songs do you have? 6. How about the drinks there?
_s_et_s_, _d_u_m_b_b_e_l_ls_a_n_d_e_v_e_r_yt_h_i_ng__th_a_t_y_o_u_n_e_e_d_t_o_w__or_k__ou_t_f_o_r _g_oo_d__p_hy_s_i_ca_l_c_o_n_di_t_io_n_in_g____. S: It sounds good. I am very interested in it. W: Do you need to change your clothes? _T_h_e_r_e_i_s_a_d_r_e_s_si_n_g_r_o_om__i_n_y_o_ur__le_f_t_c_o_rn_e_r__________. S: Thank you very much. By the way, _H__ow__m_u_c_h_d_o_e_s_i_t _c_h_ar_g_e______? W: It is free to our registered guest.
Excuse me, what kind of facilities does your health club provide?
Exercise Ⅳ
5.我们的健身馆设备齐全，并配有专门的指导教练。
We have enough facilities for you and there is a coach around here in case of any help or instruction.
3.我们这里配备了一流的影响设备，绝对让您满意。
The bar is equipped with firs-class musical facilities and superb lighting equipments which will meet your satisfaction.
4.请问，健身馆有什么设备？
Excuse me, where can I buy swimsuit?
PartⅡ Reading
New Words & Phrases
fitness center 健身中心 renovate v. 装修、装饰 monitor n. 监视器 cardiovascular adj. 心血管的 workout n. 锻炼，训练
Exercise Ⅲ
B
John Smith is very tired after one day’s meeting. He learns from his friends that massage, especially Chinese massage, can help a great deal in easing nerves. So he wants to have a try.
Exercise Ⅲ
C
Mary White swims everyday so she cares about the swimming pool in the hotel very much. She wants to know whether the temperature of the water is comfortable, whether the water is changed yday and whether there is a deep area in the swimming pool.
Unit 12 At the Recreation Center
Leading-in Dialogues Reading Further Reading
Useful Expressions
1. There is a rock-in-roll music live show every Friday night at our Karaoke bar.
Exercise Ⅲ
Make three dialogues with your partner according to the following situations.
A
Miss Showers, who loves singing karaoke very much, wants to have a good time tonight, so she went to the information desk to ask something about the karaoke bar in the hotel. In addition, she is very interested in the band who will perform tonight.