物流运输英语

Part Ⅰ

General Review of Logistics

第一部分物流概述

▪Introduction to logistics

物流简介

▪Customer service and logistics

客户服务与物流

▪Logistics processes

物流过程

Chapter 1 Introduction to logistics

第一章物流简介

▪Introduction 前言

▪Definitions 定义

▪Elements of logistics 物流因素

▪Importance of logistics 物流的重要性

▪Summary 小结

Introduction 前言

▪In a military sense, the term “logistics” encompasses transport organization, army replenishments and material maintenance.

▪在军队意识中，“ 物流” 这个专有名词就围绕着运输组织、军事补充和物资养护。Definitions 定义

▪Logistics (business definition )行业定义

▪Logistics (military definition)军事定义

▪美国物流管理协会定义

▪加拿大物流管理协会定义

Elements of logistics

物流因素

▪Storage, warehousing and materials handling

▪储存，仓储和物料搬运

▪Transportation 运输

▪Inventory 库存

▪Information and control 信息和控制

▪Packaging and unitization

▪包装和单位化

Importance of logistics

物流的重要性

▪Logistics is an important activity making extensive use of the human and material resources that affect a national economy.

▪物流是一项影响国民经济，充分利用人力和物料资源的重要活动。

Summary 小结

▪In this initial part a number of subjects have been introduced. These will be expanded in subsequent chapters of the book.

▪The important elements of logistics have been described, and the importance of logistics was introduced.

New words and special terms 生词和短语

▪logistics n.物流；后勤；后勤学

▪replenishment n.补给；补充

▪provision n.供应；(一批) 供；预备；防备；规定

▪outgoing n.外出；开支；流出

▪framework n.构架；框架；结构

▪inbound adj.内地的；归航的

▪outbound adj.开往外地的；开往外国的

▪inventory n.详细目录；存货；财产清册；总量

▪systematic adj. 主系统的；体系的

▪tangible adj.切实的

▪intangible adj.难以明了的；无形的

▪warehousing n.仓库费；入仓库；仓库贮存

▪commodity n.日用品

Questions

思考题

▪1．What is the logistics?

▪2．What does the term “logistics” originate from?

▪3．How do you comprehend “logistics” encompasses much more than just the transport of goods? ▪4．What are included in the element of logistics?

▪5．In your opinion, what is the importance of logistics?

Chapter 2 Customer service

and logistics

客户服务与物流

▪Introduction 引言

▪The components of customer service

▪客户服务的组成

▪Customer service policy

▪客户服务政策

▪Levels of customer service

▪客户服务水平

▪Measuring customer service

▪衡量客户服务

▪Summary 小结

Introduction 引言

▪The ultimate purpose of any logistics system is to satisfy customers. ▪任何物流系统的最终目的都是为了满足顾客的需要。

The components of customer service 客户服务组成

▪1. Pre-transaction elements

▪交易前的客户服务要素

▪2. Transaction elements

▪交易中的客户服务要素

▪3. Post-transaction elements

▪交易后的客户服务要素

Pre-transaction elements

交易前元素

▪Written customer service policy

▪书面的客户服务政策

▪Accessibility

▪可接近性

▪Organization structure

▪组织结构

▪System flexibility

▪系统灵活性

Transaction elements

交易中元素

▪Order cycle time

▪订单周期时间

▪Inventory availability

▪存货可得性

▪Order fill rate

▪订单完成率

▪Order status information

▪订货信息状态

Post-transaction elements

交易后元素

▪Availability of spares

▪备用存货可用性

▪Call-out time

▪出动服务时间

▪Product tracing/warranty

▪产品追踪和质量保证

▪Customer complains, claims etc.

▪客户抱怨，索赔等

Customer service policy

客户服务策略

▪An understanding of the different market segments that exist;

▪理解存在的不同细分市场；