饭店技能大赛英语口语试题

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酒店服务技能竞赛英语

附件一：中餐主题宴会设计专业英语口试参考题题型一中译英1.下午好，这里就是花园餐厅。

请问有什么可以为您效劳？(Goodafternoon、This is Garden Restaurant、What can I do for you,please?)2.我们恭候您得光临。

(We look forward to seeing you、)3.请跟我来好吗？(Would you please come with me?/ Please followme、)4.那里有一张四人用餐得桌子。

您喜欢吗？(There’s a table for fourover there、Would you like it?)5.我们给您留了张非吸烟区得桌子。

(We have a table in thenon-smoking area reserved for you、)6.对不起，靠近窗户得座位全都有人了。

(I’m sorry、The tables by thewindow are all occupied、)7.餐厅现在已经客满。

您可以稍等约20分钟好吗？(The restaurant is fullnow、Could you please wait for about 20 minutes?)8.您得餐桌已经布置好了，这边请。

(Your table is ready, this way,please、)9.先生，这就是您得菜单。

请慢慢挑选。

服务员一会儿过来为您点餐。

(Hereis the menu, sir、Please take your time、The waiter/waitress willbe here to take your order soon、)10.希望您用餐愉快。

(Please enjoy your meal、)11.先生，可以点菜了吗？(Excuse me, sir、May I take your order now?)12.能不能简单给我们介绍一下中国菜？（Could you give us a briefdescription of the Chinese food? ）13.您点得菜很快就好了。

餐厅服务员技能比赛英语口试资料

餐厅服务员技能比赛英语口试资料向其问好:Good morning/afternoon/evening.我能为你做点什么?What can I do for you?你们有几个人?Do you have a few people?想尝试一下新产品...吗?We have new food now,do you want to have a try?您的餐点金额为..元.The total is ....yuan.或者It costs ...元.或者...yuan, thank you!谢谢您的光临,再见.Thanks for your coming,see you next time.Head Waiter:Good evening,sir.Do you have a reservation,sir?Customer:I am afraid not.H.W:Just a moment,please.H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir?C:No,I don't mind.H.W:Here is the chair,sir.C:Thank you.H.W:I'm very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：领班服务员：晚上好，先生，你有预订桌位吗，先生？顾客：我恐怕没有。

请等一会儿。

非常抱歉，我们现在客满了，你介意等10分钟吗？不，我不介意。

这里有椅子，先生。

谢谢你。

我很抱歉让你久等了，先生。

好了吗？谢谢你。

请走这边。

谢谢你。

H.W:Is this table all right?C:Y es,good.I don't have much time tonight.I have to see my friend at eight thirty in the lobby.H.W:Is that right,sir?H.W:Menu,sir.C:Thank you.这张桌子可以吗？是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。

全国旅游院校技能大赛英语口试题库(中高职组).

英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。

(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。

(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。

(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。

(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。

中职学校组餐饮服务英语题库

“ 神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——中职学校组一、中译英1. 先生，早上好。

欢迎光临我们饭店。

答案：Good morning, Sir. Welcome to our hotel.2. 女士，下午好。

很高兴您来我们饭店。

答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。

答案：It's nice to see you again, Mr. Smith.4.请这边走。

答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table?6.您觉得这个会议室怎么样？答案：How do you like this conference room?7.请您在这里签字。

答案：Could you sign your name here, please?8.对不起，我不明白这项收费。

答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。

答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。

答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler's check?12.很抱歉给您带来不便。

答案：Sorry for the trouble.13.我尽力去办。

答案：I'll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone ?16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma'am?17.抱歉，没有人接电话。

宣城市第十届中等职业学校技能大赛酒店服务赛项英语口试题库

宣城市第十届中等职业学校技能大赛酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japaneseand Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice andorange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare,MediumorWell-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s c ompliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dis h of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28.Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?二、客房中式铺床部分情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his littlegirl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will com e back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the doo r with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) butto n before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, jus t hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basketifyou want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than th at in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the ite ms you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?。

首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库 (1)

首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库题型一中译英1.先生，请让我为您介绍一下房间设施。

译：Let me introduce the room to you, sir.2.在房间上网是免费的。

译：We offer free internet service in the room.3.先生，这是您的房间钥匙。

译：Here is your room card, sir.4.对不起，请问有没有要洗的衣服？译：Excuse me, do you have any laundry?5.请问您的衣服要怎么洗？译：How would you like your laundry cleaned?6.请问您房号是多少？译：May I have your room number, please?7.我带您去您的房间。

译：I will show you to your room.8.房间里有小冰箱。

译：There is a mini-bar in the room.9.我现在可以打扫您的房间吗？译：May I make up/clean your room now?10.酒店为客人提供免费的擦鞋服务。

译：The hotel provides free shoe shining service for the guests.11.离开房间时请记得带钥匙。

译：Please take the key card with you when you leave the room.12.先生，您什么时候比较方便？译：What time would be convenient, sir?13.您希望我什么时候过来打扫房间？译：When would you like me to clean your room?14.请让我看一下您的住房卡好吗？译：Could you show me your room card, please?15.我可以借用一下走廊里放着的那张床吗？译：Can I use the bed in the corridor?16.我来帮您拿行李吧。

酒店服务技能比赛英语口试参考题库

酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。

You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。

We have express service at a 50% extra charge.3.我想要一个客房送餐服务。

I would like to have a room service.4.在房间上网是免费的。

It’s free of charge to use Internet in the room.5.这个房价是海景房。

The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。

The hotel provides free shoe shining service for its guests. 7.您需要我们什么时候打扫房间?When would you like me to clean your room?8.现在可以为您开夜床吗？Good evening. May I do the turn-down service for you now?9.我的房间现在还没打扫过，已经12点了。

My room hasn’t been made up yet. It’s already 12:00.10.如果您有问题，请随时找我们。

If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。

I assure you it will never happen again.12.营业时间是上午9点到晚上10点。

The business hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here?14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。

西餐英语口试

甘肃省中职技能大赛西餐服务项目英语口语试题情景对话1.Q:After the guest pays the bill, and you want to express your good wishes, what would you say?A:Thank you for your having chosen our restaurant and have a good time staying in our hotel.2.Q:If the guest wants to know the business hours for breakfast, what would you say?A:The breakfast is served from 6:00 am to 10:00 am .3.Q:If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him?A:I would suggest him to have his bills paid in the night in case there is hurry in the morning.4.Q:What would you say to someone who walks into your restaurant for a meal?A:Welcome to our restaurant. Do you have a reservation?5.Q:When the guest orders the beefsteak, what do you have to pay attention to?A:How would the guest like it done: well done or rare.6.Q:If you find that the guest leaves the restaurant without paying his bill, what would you do?A:I would go and politely tell him that he has forgotten to pay his bill.7.Q:If the guest comes to the Western Restaurant for Chinese food, what would you do?A:I would say sorry to him and tell him where to go to have Chinese food.8. Q:If the restaurant is full when the guest comes, what would you say to the guest?A:I would say “we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?”9.Q:If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?A:I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.10.Q: While you are on duty. What would you say if the guest invites you to a drink?A:I would tell him that I am working. So I’m not supposed to accep t the guest’s invitation. But I would thank him all the same. 11.Q：What will you do when the guest tells you that there’s something wrong with the bill?A：I will check it with the guest carefully. If there is a mistake , I must make an apology to the guest，and then bring the bill to the cashier’s desk to correct it.12.Q:What would you like to say when the guest orders a cup of coffee?A：Would you like black coffee or white coffee? / Would you like your coffee with cream or milk?13.Q:If the guest wants to reserve a table, what information do you have to know?A:I have to know the time for guest get restaurant, the number of guests, the name of the guest, his telephone number and so on..14.Q:If you are a hostess, what’s the first thing you have to find out when the guest comes?A:I have to find out whether the guest has a reservation or not. 15.Q:What would you like to say if the guest wants a table that has been reserved?A:I’m sorry, sir. That table has been reserved, but would you like to have the table over there?16.Q:What would you like to say if the guest wants to know the business hours in your restaurant?A:We’re open from 6:30 p.m. to 10:00 p.m..17.Q:Before taking orders for the guest, what should you usually offer?A:I should offer the menu and the wine list.18. Q:How would you introduce your restaurant to the guest?A:I would tell the guest the business hours, the specialty , the popular dishes and so on .19. Q:What would you like to say when you want to take order for the guest?A:May I take order for you now?20.Q:What would you like to say when you want to recommend something to the guest?A:May I recommend…? / How about…? / Why not try our…? Would you like to try?21.Q:What do you need to do after the guest has finished his orders？A:I need to repeat all his orders to confirm the orders with the guest.22.Q:After you have finished confirming the orders, what would you like to say?A:Please wait a minute, we’ll bring them immediately..23.Q:What would you like to say to the guest when all the dishes have been served?A:That is all for your order. Please enjoy your meal.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25.Q:What would you like to say if the guest asks for the dish that has been sold out?A:I am sorry it has been sold out, but would you like to try……?26.Q:What would you like to say to the guest if you recommend your house specialty？A:Would you like to try our house specialty? It’s very popular among our guests.27.Q:Ｗhat would you like to say when the guest has been waiting for a long time?A:I’m sorry to have kept you waiting.28.Q:Ｗhat would you like to say when you want to know whether the guest is happy with his meal?A:Is everything to your satisfaction?29.Q:What would you like to say when you recommend special drinks to the guest?A:Would you like to try our special drinks?30.Q:Ｗhat would you like to say when the guest asks “Where can I have cocktail?”A:You can have cocktail at the lobby bar.31.Q:What will you say to the guest when he is leaving the restaurant?A:Thank you for your coming. / We are looking forward to serving you again.32.Q:You are the waiter/waitress, and you want the guest to sign the bill, what should you say?A:Would you please sign the bill, sir/madam?33.Q:What would you say to the guest if you want to confirm his/her reservation?A:May I confirm your reservation, sir/madam?34.Q:What would you say to confirm the guest’s order?A:May I repeat your order now?35.Q:If the guest made a complaint about the dish, how would you do?A:I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.36.Q:When the guest finishes his dinner, and you want to know his suggestion, what would you say?A:I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.37.Q:If the guest wants to have something which your restaurant doesn’t have, what would you say to him?A:Sorry sir. This is not available in our restaurant. But can I suggest some ...?38. Q: When the guest tells you they need more time to think beforeordering, how do you respond?A: Please take your time. I will be back with you in a moment.39.Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?40.Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.41.Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.42.Q: What will you say when the guest is taking an order for salad? A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.43.Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?44. Q: How do you ask the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?45.Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.46.Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?47.Q: How do you respond to a guest’s compliments to yourservice?A: Thank you for your compliments. It’s our pleasure to be of service.48. Q: What will you say to explain the service charge to the guest? A: As you may have noticed, a 10% service charge has been added to the total bill.49. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.50.Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?51.Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.52.Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.53.Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.54.Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?55.Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?56.Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?57.Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately.58.Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.59.Q: Tell the guests about the choices they have for main course. A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.60.Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?。

旅游饭店行业服务技能大赛问答英文测试题库

旅游饭店行业服务技能大赛问答英文测试题库一、客房服务序号题目参考答案1 对不起，我不是有意要打扰您。

我过一会再来。

I’m sorry, but I didn’t mean to disturb you. Ican come back later.2 您要换床单而不用换毛巾？这没问题。

Change the bed but don’t change the towels? No problem.3 下午好。

您的房间还需要些什么吗？Good afternoon. Do you need anything else for the room?4 您还需要些什么？或许我可以帮您把换洗衣服拿去洗一下。

Is there anything else I can do for you?Perhaps you have some laundry I can take tobe cleaned.5 我立刻派人上楼来再打扫一遍。

I’ll send someone up right away and have it cleaned again.6 先生，我马上给您拿一些干净毛巾到您房间。

I’ll bring up more towels to your room rightaway, sir.7 吸尘器可能会有点吵，会不会打扰您呢？The vacuum cleaner may be a little noisy. Isthat alright?8 普特南先生，晚上好！我现在可以为您开夜床吗？Good evening, Mr. Patten. May I do theturn-down service now?9 对这个问题我觉得非常抱歉，让我来检查一下。

Let me have a look at it. Our apologies for theproblem.10 快洗服务需要两个小时，但是价格更贵一些。

The express service will take two hours andwill cost more.11 我来给您送洗好的衣服。

旅游饭店服务技能大赛服务英语题库(分工种考核)

旅游饭店服务技能大赛服务英语题库（分工种考核）一、前台接待员：1. How would you greet a guest who just arrived at the hotel?2. List three essential skills required for a frontline receptionist.3. How would you handle a guest complaint about a noisy room?4. Name three things you would ask for when checking in a guest.5. How would you handle a situation where a guest requests to change their room?二、客房服务员：1. How do you ensure the cleanliness and tidiness of a guest room?2. How would you handle a situation where a guest requests extra towels or toiletries?3. Describe the process of turning down a guest room in the evening.4. How would you handle a situation where a guest reports a malfunctioning electrical appliance in the room?5. How do you ensure guest privacy while performing your housekeeping duties?三、餐厅服务员：1. How do you take a guest's order efficiently and accurately?2. How would you handle a situation where a guest complains about the food quality?3. Describe a situation where you did not have a certain menu item available and how you handled it.4. How do you accommodate special dietary needs or restrictions of guests?5. Describe how you handle fast-paced service during peak hours.四、厨师：1. Describe proper food handling and storage procedures in a commercial kitchen.2. How do you ensure efficiency and speed in the kitchen while maintaining quality?3. How do you handle a situation where a guest requests a dish modification or substitution?4. Describe a time when you had to resolve a conflict with a coworker in the kitchen.5. How do you prioritize and handle multiple orders simultaneously during a busy service?五、酒吧调酒师：1. What are the key skills required to be a successful bartender?2. How do you handle a situation where a guest requests a custom cocktail that is not on the menu?3. Describe the process of dealing with an intoxicated guest.4. How do you ensure accuracy while measuring and pouring different ingredients for a cocktail?5. How do you handle a situation where a guest complains about the taste or quality of a drink?六、财务部门：1. What are the main responsibilities of the finance department in a hotel?2. How do you ensure accuracy in financial transactions and records?3. Describe a situation where you had to deal with a guest's billing dispute.4. How do you handle daily cash handling and reconciliation procedures?5. What are the important financial reports that should be regularly prepared in a hotel?当今酒店行业中，各个岗位的员工都扮演着重要的角色，他们各自负责不同的任务，以确保顾客获得愉快的入住体验。

全国旅游饭店服务技能大赛英语口语

（一）中式铺床1.这是239房间，我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。

（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。

（We have express service at a 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。

（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。

（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。

（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。

（I would like to have a room service.）10.客房里有小冰箱。

（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made up yet. It’s already12:00.）12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。

技能比武大赛英语

2010年杭州市旅游饭店服务技能大赛比赛规则和评分标准杭州市旅游饭店服务技能大赛组委会办公室2010年浙江旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1、这是239房间，我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2、您可以在房间直拨国际长途。

（You can make IDD call in your room.）3、我们提供快洗服务，加收50%额外费用。

（We have express service at a 50% extra charge.）4、对不起，请问有没有要洗衣服？（Excuse me. Do you have any laundry?）5、好像电话有问题。

（It looks something wrong with the telephone.）6、2135房间浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 isout of order/service, can you please send someone to repair/fix it?）7、我想要一个转换插头。

（I would like to have an adaptor/ I need an adaptor..）8、这是8976房间，请送一个电熨斗。

（This is room 8976, can you send me an iron please.）9、我想要一个客房送餐服务。

（I would like to have a room service.）10、客房里有小冰箱。

（There is a mini bar in your room.）11、我房间现在还没打扫过，已经12点了。

（My room hasn’t been made up yet.It’s already 12:00.）12、请接受我代表酒店向您道歉。