商务英语听力答案Part I-4

UNIT 1 InterviewPart ⅣA:1. keep going up2. doing all right3. making enough money4. thousand more5. has increased6. make any difference7. affect people8. they used to9. luxuries10. regard11. Milk and break12. EggsB:1. Because taxi-drivers have to cope with heavy traffic and sometimes with unpleasant customers.2. Taxi-drivers offer a service and should get a tip.3. Objection. / A lot of people would object.4. Ten or fifteen percent of the fee.5. Because he never knows what each day’s go ing to be like and learns alot from his customers.C:1. T2. F3. F4. T5. TD:1. Because she was interested in this job.2. In a travel agency.3. Because she had several arguments with her boss.4. Her boss was overworked and tended to forget things easily.5. She learned that it’s important to ask more questions about what one is supposed to do.UNIT 2 WorkPartⅠA: 横坐标：（从左往右）1999 、2000、2001、2002、2003纵坐标（从上往下）：400、350、300、250、200、150、100、50、0 import（从左往右）：74.49、90.25、100.40、97.18、102.25export（从左往右）：115.77、132.28、147.24、163.28、189.29B: 1. USD 90.25 billion2. USD 147.24 billion3. USD 464.87 billion5. USD 747.86 billionPart ⅣA:B:1.A disaster.2.A sales manager in a big international company.3.A textile company.4.Y oung graduates with ambition and enthusiasm and good atteamwork.C:1.get another job and I don’t know what to do2.are very nice and my work is interesting3.if I had to make a choice4.I have to let them know my decision todayUNIT 3 OccupationPartⅠA:U.S.A: 13.1Japan: 11.9Hong Kong: 35.3Singapore: 6.2Taiwan: 4.9Others: 28.6B:Industry: 51.8Commercial & Catering: 3.25Real Estate: 26.1Service: 6.9Others: 12Part ⅣA:Tracy waitress Diane businessman Kay typistBrian car salesmanteacherbus driver B:1. interesting2. finance3. records4. sound5. necessary6. takes7. accounts8. budget9. keep10. accountant11. investments12. reserveC:1. expressing himself2. using his hands3. writing quickly and well4. you will become accountants5. the same job6. several jobs7. love8. hateD:UNIT 4 ExperiencePartⅠA:Beijing 116°25′E 1:00 a.m. Melbourne 144°58′E 3:00 a.m. Auckland 174°45′E 5:00 a.m. Honolulu 157°50′W 7:00 a.m. San Francisco 122°26′W 9:00 a.m. Mexico City 99°07′W 11:00 a.m. New Y ork 73°58′W 1:00 p.m. S ao Paulo 46°31′W 2:00 p.m.Reykjavik 21°58′W 4:00 p.m.Pa ris 2°20′E 6:00 p.m.Moscow 37°36′E 8:00 p.m.Calcutta 88°24′E 10:30 p.m.B:1.Beijing.2.Two hours.3.Three hours.4.East.Part ⅣA:1.Her new washing-machine.2.No. On the contrary, it caused her a lot of trouble.3.The front fell off and two pipes burst.4.Their clothes shrank in the wash.5.Two of his shirts disappeared.6.It breaks them.7.It destroys them.8.It chased the cat out of the laundry room because of little pools ofwater on the floor.B:1.Not one of2.satisfactory3.blurred4.distorted5.set6.jerk the camera7.stand too close8.the fault was mine9.friends10.turned out11.fault liesC:1.To deliver food.2.Normal.3.At a candy store.4.The owner. To see if the speaker was honest.5.Waiter, parking-lot attendant and housecleaner.6.Honesty wins trust.UNIT 5 OfficePartⅠA:1.C2.A3.D4.A5.B6.B7.C8.D9.A10. B11. C12. A13. B14. B15. C16. C17. D18. A19. B20. B Part Ⅳ1. It should be here by now2. I have to put forward the budget3. I want to check the mailroom first4. He should deliver it the first thing5. I might need something later6. there is one more thing7. hold my phone calls and just take a message8. I want no interruptionsB:Miss Melita Morgan, age 19, has worked at the National Bank for the past two years. Her attendance has been very good. She’s been absent only once. She was away for three days, for she had a cold. She is honest and reliable. She has good computer skills and can use a fax machine. She’s always been punctual and she’s ambitious.C:1. Salesman.2. She will be training the new comer for that position.3. Today, the day he reports to the section.4. The Overseas Orders Section.D:1. About fifteen minutes ago.2. Too high.3. To adjust the price.4. A Series of catalogues on latest models.5. The shipment of goods.UNIT 6 AdvertisementPartⅠA:1. better than2. busier; happier3. no less than4. earliest5. superior to6. no better than7. more than8. harder; as hard as9. more than usual10. in the bestB:1. A2. D3. D4. D5. C6. B7. A8. D9. C10. A11. C12. A13. C14. D15. D16. A17. C18. A19. C20. D Part ⅣA:1. confuses2. solid3. make4. appeal5. don’t6. dominate7. stand8. Cut9. informative10. fewer11. less12. slowly13. unnoticed14. rapidly15. signB:1. T2. F3. F4. T5. F6. T C:1. a kind of lying2. to get people to buy things3. movie star4. make her skin5. very recently6. singers and actors7. called down8. what he said9. forced to be honest10. that may be true11. ad business12. developing new markets13. have a product14. that they needed15. educate people and inform16. they discover17. they could useD:1. The Personnel Manager.2. A hostess.3. No, it’s a part-time job.4. From ten in the morning until two in the afternoon.5. 75 dollars a week.6. Y es, she does.7. For about five years.8. Y es. She is going to have an interview with the manager next Wednesday.UNIT 7 ApologyPartⅠ2.B3.B4.D5.A6.C7.A8.B9.B10. A11. B12. B13. D14. B15. C16. A17. B18. C19. A20. D Part Ⅳ1.Can I help youst month3.washed4.ran5.shrank6.boiling water7.washing instructions8.happened before9.first time10.exchange11.see the manager12.he’s busy13.still14.if you insistB:1. F2. F3. T4. T5. FC:1.Excuse me for interrupting2.not getting all the things you needed this morning3.I hope you will forgive me4.I thought I’d be able to remember5.I do feel bad about it6.I should have given you a written list7.don’t worry about itD:1.They had arranged to meet last night.2.No, he didn’t.3.Because her brother was involved in an accident and she was soworried that she forgot about it.4.In hospital.5.Y es, he did.UNIT 8 ComplaintPartⅠA:1.F2.F3.T4.T5.F6.T7.F8.T10.TB:1.B2.D3.B4.C5.A6.C7.B8.C9.C10.BPart ⅣA:1.Y es, what can I do for you2.but it doesn’t seem to work3.still like a refund4.on sale5.Y es, I did6.on sale items1.feeling well2.sign3.any good4.6045.making so much noise6.singing and shouting7.weren’t h ere8.put myself9.Since10.pack up11.worse12.lying13.annoying14.in front ofC:1.Consumer’s Association.2.Because the whole thing about her holiday in Greece was a failure.3.She means the tour operators didn’t fulfill what they promised on thebrochure.4.Some nice friends she made on the boat.D:1.The woolen sweaters.2.They are different from the sample in design and color.3.The clients.4.No, it isn’t.5.The man agrees to give an allowance of %5 off the invoice value.Test OnePartⅠMaking a pone call to someone in another country isn’t always easy –especially if you don’t know the person on the other end of the line very well.The following are twelve important telephone tips that you may find useful:1.Fax or e-mail ahead if you want to make sure the other person hastime to prepare for the call.2.Make sure you have with you all the documents you’ll need beforeyou dial the number.3.The other person may not understand you easily, so try to speakslowly and clearly.4.The other person can’t see you reactions, so always confirm that youhave (or have not) understood each point that’s been made. Don’t pretend you have understood when you haven’t.5.The other person can’t see what a nice person you are, so make sureyou sound polite and agreeable.6.The other person hasn’t got all day, so make sure your call is brief.7.The other person is getting an impression of your firm while talkingwith you, so make sure that you sound efficient –you firm’s image may be at stake, even if you’re just takin g a message.8.Don’t rely on your memory: make notes during a call and rewritethese notes immediately afterwards as a record of the call.9.Smile while you’re talking. Y our listener can “hear” your smile.10.Don’t try to be funny – you may be misunderstood.11.Do n’t interrupt the other person: let them finish what they want tosay.12.Send a follow-up e-mail, fax or letter to confirm any importantdetails (especially prices and numbers), so that you both have a written record.Part ⅣA:1.Sales, Accounts, Personnel, Marketing Research2.so that urgent orders can be met quickly3.I think perhaps you’d better speak to our works manager4.in different sizes and are unloaded5.We doubled our output in this department as a result1.Interviewer and interviewees.2.Choose the right product for the right market. And enter the market atthe right moment.3.Timing.4.To offer the buyers a good product at a good price.5.In Asia.UNIT 9 OpinionPartⅠA:1.A2.A3.B4.B5.B6.B7.A8.B9.B10.BB:2.A3.B4.C5.D6.C7.C8.C9.D10.CPart ⅣA:1 T2 F3 F4 F B:1.242.long black hair and blue eyes3.the north4.nice and intelligent5.good at computers6.French very well7.it a little8.people and her jobC: (A)1.How do you find your hotel2.W hat’s wrong with it3.Why don’t you move to another hotel4.walk to almost every place I need to go to(B)1. in my opinion2. I’m not so sure about that3. they never know when to stop4. what about all the pubs in the country5. I d on’t think that’s a practi cal idea6. I think something should be done7. I quite agree with youD:UNIT 10 CompanyPartⅠA:When you listen to a person speaking your own language, in many situations you can be one step ahead of the speaker. Y ou can very often predict what that person is going to say next –perhaps not always the exact words, but at least the main ideas. Have you ever found yourself finishing other people’s sentences for them? This is ofte n something wedo without even thinking about it.The more you can predict, the easier it becomes to understand – in a foreign language too. In fact, you will probably be surprised at how much you can predict in English. Train yourself to predict as much as possible. Do this consciously.There are many things which can help you to predict while you are listening, for example:1 How much you know about:the topic the situation2 Intonation, for example:When presenting a list, rising intonation signals that more items will follow and a falling intonation signals the end of the list.3 Signals such as:“I’m afraid that…”(signals something negative will follow)“There’s one point I’d like to make…”(signals an opinion will follow)The phrases in group 3 are called semantic markers. The serve as signals for the meaning and structure of the lecture or text. They tell us how the ideas are organized. There are many other semantic markers in English, which are classified here according to their functions.1 The markers used for listing, such as:firstly in the first place my next point is thirdly/last/finally2 Markers that show us the cause and effect relationship between one idea and another:so therefore because since3 Markers which indicate that the speaker or writer is going to illustrate his ideas by giving examples:for instance an example of this was…4 Markers that introduce an idea which runs against what has been said, or is going to be said:but nevertheless although on the other hand5 Markers which indicate that the speaker or writer is about to sum up his message, or part of it:to summarize in other words what I have been saying is thisThese are only a few examples of semantic markers. Train yourself to listen for these key words and phrases.B:1.Answer: trying to write a faxReason: The speaker’s question suggests she needs a quiet surrounding to do something.2.Answer: How on earth did you manage to get it?Reason: The second speaker’s surprised tone shows that the cont ract is out of her expectation and she must be curious about how it is gained.3.Answer: I wouldn’t mind being a prince.Reason: The man’s questioning tone shows he doesn’t agree with the woman.4.Answer: She had been.Reason: “But” and “possibly” both give so me hint that the secretary had been nervous about it.5.Answer: Write down your address and I’ll get the boy to bring themround.Reason: The conversation takes place in a store. If the store owner agrees to deliver the goods, the only thing he wants to know will be the address of the customer.Part ⅣA:Firms are a very important part of the economy. They are responsible for producing goods and services. While the vast majority of the world’s businesses are small, large firms often dominate the economy in some countries.Large businesses differ very much from small ones in a wide variety of ways. In many countries there are both private firms and nationalized firms belonging to the government. A small private firm may have just one owner but a very large firm has thousands of shareholders.In very large firms the owners have very little to do with theday-to-day running of the company. This is left to the management. V ery large companies may be organized into several large departments, or sometimes even divisions.Some firms may only produce one product or service. Others may produce many different products. Many large firms have manufacturing plants and trading locations in several different countries spread around the world.Although there may be differences from country to country, offices do not vary very widely. Office furniture tends to be similar – desks, chairs, filling cabinets, office equipment such as personal computers or computer terminals on many desks.B:1.Only local people.2.They will get things started and teach their management system to thelocal employees.3.No. Because there is no waste and the industry is very quiet.4.Top dollar for the use of the land by the railroad tracks where thecompany will build its factory.C:1.We’re thinking of setting up a representative office he re2.that firm should be in the same line of business as ours3.Who should that firm apply to for approval4.What documents and materials should be provided5.That’s the usual procedureD:1.The corporation’s newly issued stocks.2.An American company.3.35%.4.20000 shares.5.25 million.6.Y es.UNIT 11 BusinessPartⅠⅠ. Difficult to identify all the words correctly.1.In writing, there are spaces between each word.In speech, one word runs into the next.2.In writing, the letters of the words have a fixed shape and easy toidentify.In speech, vowels and consonants are difficult to identify.3.In writing, each letter is the same size.In speech, some words are pronounced with weak or reduced forms or unstressed syllables.Ⅱ Difficult to remember what’s been said.1. Have got to follow the speed of the speaker.2. Have to concentrate on identifying the words correctly and understanding them.3. In a foreign language, your brain has too much to do.4. In your own language, your brain has much more time to remember. Part ⅣA:1.three2.various3.such4.Service5.adviceanized7.All8.sell9.cases10.customers11.operations12.exchange13.pay14.expenses15.greater16.profit17.sales18.when19.greaterB:1 T2 F3 F4 T5 T C:1.new product our firm has developed2.accounting section3.what I have to offer4.equipment purchases5.ordering section6.referD:1.At dinner.2.How to use chopsticks.3.Chinese arts and crafts.4.Chinese gift items.5.Negotiation.UNIT 12 ProductsPartⅠⅢDifficult to follow the argument of a lecture.Reason: 1. Don’t recognize signals which tell the important points.2. Try too hard to understand everything.3. Concentrate on taking notes and miss developments in theargument.ⅣOther problems1. Pronunciation of English changes from one country to another and from region to region.2. Style of Englisha. very formal.b. colloquial or slang.3. Also a. speed of the delivery.b. common use of irony.c. English sense of humour.d. British culturePart ⅣA:1.with your merchandise2.What is the complaint exactly3.below standard4.this had happened5.faulty6.list of the items7.hear the detailsbeled correctly9.defective10. a copy of11.take care of12.look for13.look intoB:1 T2 T3 F4 F5 TC:1.It’s a pleasure to show our factory to our friends2.That’s our latest development3.A product with high performance4.No one can match us as far as speed is concerned5.Here are our sales catalog and literatureD:1.Their yearly requirements of the woolen sweaters produced by thewoman’s company2.In high demand3.The sweaters were not as good as the ones they had bought before.4.Because their products go through strict inspection procedures beforewarehousing and shipment.5.No.UNIT 13 ContractPartⅠA:1 T2 F3 T4 F5 T6 F7 F8 T B:1.Understand what the lecture says.2.Decide what’s important.3.Write down the main points (quickly and clearly).4.Show the connections between the points he’s noted.Part ⅣA:1.on condition that2.putting before me3.such arrangements4.it is acceptable5.before making6.finish the talk7.Just let me ring them8.It’s settled9.anything else10.seems all right11.make a contract12.all the conditions clearly13. a duplicate14.must be going now15.have met you againB:1.just last night2.I feel refreshed3.have our reports ready4.our present production5.gives a comparison of6.we understand that7.mutually beneficialC:1.contract2.consider3.observe4.loss5.meetment7.payment8.accustomed9.wonder10.principle11.maintained12.cleared13.carried14.agreed15.sign16.conclusionD:1.They are going to sign the contract.2.A “force majeure” clause3.The Suez Canal.4.The words “If one party fails to execute the contract, the other party isentitled to cancel it.” are to be added.5.Both signatures are to be given at last.UNIT 14 MeetingPartⅠA(原文)：Now we must all know what the names of the different parts of a home computer are and what they do. So first I’m going to tell you the parts and what they are used for in a home computer system.First, and most important of all, is our instruction manual. Can you all see that? The instruction manual is the book of instructions – it tells you how to set up your system and then how to use it. OK?Next, the monitor. The monitor is the part that everyone can recognize immediately because it looks just like a television. The monitor shows you the information you have typed in on the screen. Y ou can change the information, move it around or take it away, while it is on the screen. Right?Now, when you have finished working with your information and you want a copy of this on paper, then you have to use the printer. The printer prints out on paper what you have on the monitor screen. Then you have a copy of your work on paper.Now the keyboard. The keyboard contains the actual computer and it looks just like a typewriter. Each piece on the keyboard is called a key. Y ou have keys for letters (a, b, c, etc.) and keys for instructions to the computer. Y ou have to be able to type if you want to use a computer properly.Now what have we got left? Ah yes, the 2 floppy discs and the disc drive. The disc drive is quite simple – it’s the part of the system thatoperates the floppy discs, we say it powers the floppy discs. Y ou put the floppy discs into the disc drive and the disc drive makes them work.So finally, the two floppy discs. Y ou need two because the first one contains the programme – that is, the instruction – and the second is where you type in your information and where the program works on the information. So you really work on the second floppy disc; then, when you are ready to print, the printer takes everything from the second floppy disc and prints out what you have done.Now, is that clear? Are there any questions?B:1. Instruction manualIt tells how to set up the system and how to use it.2. MonitorIt looks like a TV and shows the information you have typed in on the screen.3.PrinterIt prints out on paper what you have on the monitor screen.4.KeyboardIt looks like typewriter and contains the actual computer.5.Disc driveIt powers the floppy discs.6.2 floppy discsOne contains the program and the other is where you type in your information.Part ⅣA:1.proposals2.figure3.could4.departments5.reduce6.increase7.needed8.big9.sure10.moment11.sales12.sure13.cut14.investment15.agree16.small17.mean18.Manager19.spending20.spend21.questionB:1.today’s topic2.views on this3.practical idea4.present working time5.In what ways6.build up a credit7.a day off8.would be chaos9.do you mean10.in any department11.get terribly confused12.In my opinion13.the same kind of14.your opinions15.for our section16.as a team17.to manageC:2 (a) The Production Manager reported on the result of her interviews with the local Building Inspector, and said that the detailed plans of the foundations were required.(b) The architect reported that the plans had been given to the Building Inspector.3 (a) The Personnel Manager reported on the additional labor that’s going to be required for the new extension, and suggested a program should be put in hand to train workers.(b) It was agreed that a training program should be started immediately, and that an estimate of the cost should be provided by the Personnel Manager.4 (a) The Personnel Manager reported that the project was granted, provided that the Fuel and Paint Stores were placed in a different position to avoid the danger of fire.(b) The architect’s proposal to rebuild the present Manager’s garage as Fuel and Paint Stores was accepted by all.D:pany strategy.2.To gain market share.3.The margins will be lower and the profits will be cut.4.Higher profitability.5.Better quality of products and higher prices.6.To reduce costs in manufacturing.UNIT 15 Public RelationsPartⅠA:1.I hear.2.Between 28 cps and 4096 cps.3.Between 20 cps and 20000 cps.4.12 db.5.115bd.B:1.I see.2.Light and dark, color.3.400 to 700 millimicrons.4.1000.5.2 million.Part ⅣA:1.being with people2.on my own sometimes3.enjoyable4.in business5.most of the talking6.good listener7.your own accord8.How about itB:Y ou should: 1 give your undivided attention.2 try to appear friendly, self-confident.3 appear interested and sympathetic.Y ou should not: 1 keep looking over the other person’s shoulder.2 make the other person think you’re too sure of yourself. C:anization2.Successful3.social4.individual5.environment6.aims7.planned8.form9.explanation10.needs11.establish12.or13.economic14.profitD:1.Can I be of any help2. Mr. Dantini is engaged at present3. May I ask which company you are from4. Is there anything particular you want to talk to Mr. Dantini5. I’m afraid Mr. Dantini can’t see you today6. he can arrange an appointment for some future dateTest TwoPartⅠⅠPurpose of the speechA.aware of students’ problemsB. suggest how to overcomeⅡCategories of problemsPsychologicalfear of unknownsuffer from separation from family and homesicknesssolution: a. enjoy activitiesb. passage of timeB. Cultural1. Practical ones: a. arranging accommodationb. getting used to British money, food & weather2. British way of life3. solution: a. be open-mindedb. be adaptableC. Linguistic1. little practice of using English2. solution: a. attend English classesb. listen to programmes in English on the radio and TVc. most important: meet and speak with English peoplePart ⅣA:exportexchangeinstancetransportationimmediatelydangersinsurancecommoditiesnaturalinvisibleB:1.World Trade Organization.2.To promote and enforce the provisions of trade laws and regulations.3.On January 1, 1995.4.123 nations.5.Every two years.。