生产反馈表

Real-time Problem solved Instruction

生产线问题/异常处理

Process Owner:

起草者:

Approved by:

批准者

1.Purpose目的

This procedure describes how to deal with production problem/issue in order to continually improve.

.此程序描述了如何对生产中出现的问题/异常进行处理,达到持续改进之目的.

2.Scope范围

This procedure is applicable to all production lines.

本程序适用于全部生产线

3.Reference参考

ISO9001:2000 Procedures程序

HTPSV-04-PQP-001Control of document

文件控制

HTPSV-04-PQP-002Control of Quality & Environmental Records

质量和环境记录的控制

HTPSV-04-PQP-023Corrective and preventive action

纠正和预防措施

HTPSV-04-PQP-038Inspection and Test Status Control Procedure

检验和试验状态控制程序

HTPSV-04-PQP-043Data Analysis and Continuous Improvement

数据分析与持续改善

4.Procedure程序

4.1Problem classification & responsibilities异常情况分类与与责任

4.1.1 Testing problem:the problem occur form line inspections

测试问题:在生产线测试中发生的问题

Responsible:Engineering Department

主导:工程部

4.1.2 Facilities Problem:the problem occur from the facilities

设备问题

Responsible:Engineering Department,F&M

主导:工程部和F&M部门

4.1.3 Process problem:the problem occur from the process exclude line inspections

过程问题:除在线检验外的过程问题

Responsible:PE

主导:PE

4.1.4Quality problem:the problem occur for the product quality

品质问题:

Responsible:QE

主导:品质工程师

4.1.5Material question:the problem occur from the incoming

材料问题:生产线发生材料问题

Responsible:Buyer

主导:采购

4.2The problem handle and meeting

异常情况的处理及会议

4.2.1. Notify the technician to resolve when there are wrong having been found. 生产线在发现异常情况后,应立即通知生产技术员处理.

4.2.2The production supervisor shall send the information to the responsible engineer when the technician can not handle.The production supervisor calls for IE,QE,PE,and ME coming to the spot and have a decision for the problem sort.Should report to the Production manager when the responsible engineer is not available.

生产技术员不能处理时,向主管反映.生产主管召集IE,QE,PE和ME到现场,并共同判断异常情况类型,生产线提出，《生产线异常反映单》主管通知相关的主导工程师.在无法通知到主管工程师时,或主管工程师无法到达时,主管应向生产经理汇报.

4.2.3The responsible engineer may form across function team to solve the problem.

主导工程师可以提出组成多功能小组,确定人员以解决问题

4.2.4The responsible engineer arrange the meeting and offer the containment action.

主导工程师负责会议安排和提出临时措施.

4.2.5The production supervisor and QE are responsible for effecting the containment action.

生产主管和QE负责对临时改善措施的执行和监督。

4.2.6The production supervisor will decide if going to produce by the production status after take containment measure.

生产主管可根据生产线采取临时措施后的状况决定是否继续生产

4.2.7The responsible engineer arrange the meeting and present the long term corrective action.

主导工程师负责召集相关人员的会议及提出长期改善措施,并落实.

4.2.8The production supervisor report to the Production manager about the problem status at everyday production meeting.

生产主管在每日生产会议向生产经理汇报异常的处理情况.

5.Fill in the Real-time Problem solved Instruction

《生产线问题反映单》的填写

5.1The production supervisor calls in the engineers when there are some problem which he/she can’t handle.

生产主管在遇到自己无法解决的问题时,立即召集相关工程师

5.2The responsible engineer review the situation and the production supervisor fill into the Real-time Problem solved Instruction.

工程师到场并听取情况简报后,生产主管再依据事实逐顶填写问题反映单.

5.3 The responsible engineer present containment action immediately(Less than 30 Min), furthermore, who will analysis and investigate the root cause.

主导工程师当场给出临时措施(在30分钟内),填写该项并交给主管,同时继续分析,寻找问题发生的根本原因.

5.4The production supervisor fills into the column of After Action's production Status in the Real-time Problem solved Instruction After takes containment action 1-2 hours.

采取应急措施后,1—2小时, 生产主管填写处理后生产线状况栏

5.5The responsible engineer finds the root cause then present permanent action into the column of cause,Permanent Action and Attributed to of Real-time Problem solved Instruction attaching the copy of files with number if the files are available.

主导工程师找出原因后,提出”长期措施”. 填写反映单的”原因”,”长期措施”,”责任归属”,若有其它相应文件产生,应注明编号,并将复印件附后.

5.6The responsible engineer present and put method of prevent and improvement into Real-time Problem solved Instruction

主导工程师应提出预防及改进方法,并在反映单内填写.

5.7The production supervisor fulfils the permanent action and the method of prevent and improvement.