银行情景对话

兑换外币现钞

T: Can I help you?

C: I want to exchange some US dollar. What is the rate?

T: The exchange rate for US dollars to RMB is 100 dollar to 702.45 Yuan at this moment. How much do you want to exchange please?

C: I want to exchange 1000 US dollar. Here is the money.

T: OK. Would you please show me your passport?

C: Here you are.

T: All right. Please fill out this exchange memo in triplicate and sign your name here.

C: Good. Please wait for a moment. I will exchange the money as soon as possible.

……

T: Here is the money and your passport. Please check it.

C: It’s correct.

T: And here is the exchange memo. Please keep it carefully. If you want to change any unused RMB back into US dollars, you’ll need it. You have to show the memo to the bank.

C: Okay. I know. Thank you.

T: You’re welcome.

异常情况：

1.假币

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T: I am sorry to say that, we found this note is counterfeit after careful technical examination. C: May I get it back?

T: I am afraid not. According to relevant regulations, forged notes are to be confiscated. And we’ll issue you a receipt that shows the note has been confiscated by our bank.

C: Oh, I know. I will give you another note of 100 US dollar.

T: Good. This one is ok. Please wait.

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2.表格错误

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T: Excuse me! I’m afraid your passport number is wrong. Please correct it.

C: Really? Oh, I see.

T: And you forgot to sign your name.

C: Where?

T: Here, above the bottom line.

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3.汇率变动

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T: I have to tell you that the rate I told you just now has changes. It is 100 dollar to 701.93 Yuan right now. We have nine rates in a day.

C: That’s OK.

T: What can I do for you?

C: Do you exchange foreign currency here?

T: Yes, we do.

C: Here is my traveler’s cheque. It is 10000 Japanese Yen. Can you cash it for me?

T: No problem. First of all, please countersign your name on the bottom line.

C: Is that all right?

T: Okay. Would you please show me your passport and fill out this exchange memo in triplicate?

C: All right. Here you are. By the way, what is the rate today?

T: We have nine rates in a day. And the rate for this moment is 100 Japanese Yen for 6.9428 RMB.

C: Then, how much RMB will I get?

T: Let me see. We’ll deduct a 0.75 percent discount of the face value. So you’ll get RMB689.07.

C: That’s OK.

……

T: One moment please. Here is your cash, please check it. And also your passport and the exchange memo.

C: That’s correct. Thank you very much.

T: My pleasure.

异常情况：

1. 已经初签

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T: Excuse me. Your traveler’s cheque has already been countersigned. Would you please sign it again at the back of the cheque over counter?

C: Ok, no problem. Is that Ok?

T: Good, you know your signature must be the same as the original one.

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2. 复签不符

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T: Excuse me. Your signature is not quite the same as the original one. Would you please sign your name again at the back of the check over counter?

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3. 初签空白

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T: There’s no original signature on this cheque. Do you bring your “Purchase Agreement For Traveler’s Cheques” along?

C: I’m afraid not.

T: I’m sorry but we can’t cash a blank traveler’s check.

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4. 非本人护照

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T: Traveler’s check can only be cashed when the buyer himself holds his own valid passport, and you can’t cash somebody else’s checks over counter. I hope you can understand.