银行情景对话

兑换外币现钞T: Can I help you?C: I want to exchange some US dollar. What is the rate?T: The exchange rate for US dollars to RMB is 100 dollar to 702.45 Yuan at this moment. How much do you want to exchange please?C: I want to exchange 1000 US dollar. Here is the money.T: OK. Would you please show me your passport?C: Here you are.T: All right. Please fill out this exchange memo in triplicate and sign your name here.C: Good. Please wait for a moment. I will exchange the money as soon as possible.……T: Here is the money and your passport. Please check it.C: It’s correct.T: And here is the exchange memo. Please keep it carefully. If you want to change any unused RMB back into US dollars, you’ll need it. You have to show the memo to the bank.C: Okay. I know. Thank you.T: You’re welcome.异常情况：1.假币……T: I am sorry to say that, we found this note is counterfeit after careful technical examination. C: May I get it back?T: I am afraid not. According to relevant regulations, forged notes are to be confiscated. And we’ll issue you a receipt that shows the note has been confiscated by our bank.C: Oh, I know. I will give you another note of 100 US dollar.T: Good. This one is ok. Please wait.……2.表格错误……T: Excuse me! I’m afraid your passport number is wrong. Please correct it.C: Really? Oh, I see.T: And you forgot to sign your name.C: Where?T: Here, above the bottom line.……3.汇率变动……T: I have to tell you that the rate I told you just now has changes. It is 100 dollar to 701.93 Yuan right now. We have nine rates in a day.C: That’s OK.T: What can I do for you?C: Do you exchange foreign currency here?T: Yes, we do.C: Here is my traveler’s cheque. It is 10000 Japanese Yen. Can you cash it for me?T: No problem. First of all, please countersign your name on the bottom line.C: Is that all right?T: Okay. Would you please show me your passport and fill out this exchange memo in triplicate?C: All right. Here you are. By the way, what is the rate today?T: We have nine rates in a day. And the rate for this moment is 100 Japanese Yen for 6.9428 RMB.C: Then, how much RMB will I get?T: Let me see. We’ll deduct a 0.75 percent discount of the face value. So you’ll get RMB689.07.C: That’s OK.……T: One moment please. Here is your cash, please check it. And also your passport and the exchange memo.C: That’s correct. Thank you very much.T: My pleasure.异常情况：1. 已经初签……T: Excuse me. Your traveler’s cheque has already been countersigned. Would you please sign it again at the back of the cheque over counter?C: Ok, no problem. Is that Ok?T: Good, you know your signature must be the same as the original one.……2. 复签不符……T: Excuse me. Your signature is not quite the same as the original one. Would you please sign your name again at the back of the check over counter?……3. 初签空白……T: There’s no original signature on this cheque. Do you bring your “Purchase Agreement For Traveler’s Cheques” along?C: I’m afraid not.T: I’m sorry but we can’t cash a blank traveler’s check.……4. 非本人护照……T: Traveler’s check can only be cashed when the buyer himself holds his own valid passport, and you can’t cash somebody else’s checks over counter. I hope you can understand.Western Union Money TransferSend MoneyT: Is there anything I can do for you?C: Do you offer the service of Western Union Money Transfer in your bank?T: Yes, we do. Do you want to send or receive money?C: I want to send money.T: How much do you want to send?C: 500 US dollar.T: Ok. Please fill in the Send Money form. And please show me your passport.C: Here you are.T: Do please fill in the blanks as completely as you can.C: I’ve finished it.T: Excuse me. You forget…… here, above the dotted line.T: For your 500 dollars, the charge is 15 dollars. Total amount 515 dollars, please.C: Here is the money.T: It won’t be long. Here is your receipt, please keep it carefully. And this is your Money Transfer Control Number.C: Good. Thank you.T: One more thing, this is the report for money transfer overseas. Please sign your name in the blank.C: What is that?T: This is the report of State Administration of Foreign Exchange.C: Ok. Thank you. Wish you a good trip in China.异常情况：1.金额错误……T: Excuse me! I’m afraid your amount is wrong, would you please check it again?C: Oh, yes, five hundred-and-fourteen, I’ll add another 1 dollar.T: That’s correct.……2.系统故障……Please wait for a moment. There’s something wrong with the computer system.……Receive MoneyT: What can I do for you?C: Do you offer Western Union Money Transfer here?T: Yes, do you intend to send money or receive money?C: I want to receive money.T: Ok, please fill in the Receive Money form, as completely as possible.…The customer has finished the form.T: Show me your passport, please?C: Here you are.T: Let me see…I’m afraid your Money Transfer Control Number is wrong. Please check it. …The customer correct the number.T: Er, it is correct this time. Do you want cash or do you want to change it into RMB?C: I want RMB. What about the rate for US dollar against RMB?T: We have nine rates a day. The rate for US dollar against RMB right now is 100 US dollar against 701.96 RMB.C: How much would it make?T: You receive 600 dollars. It will make you 4211.76 RMB.C: That would be fine.T: Here is the money and your receipt, please check it. And this is your passport. One more thing, I need you to sign the report. Here, in the blank.C: What is it? Why?T: According to the foreign exchange control regulations, we need you to sign a report for your receipt of the money.C: That’s all? Thanks a lot!T: It would be my pleasure to help you in our bank.异常情况：1.收汇人信息错误…..T: I’m afraid the receiver’s full name is not right……T: I’m afraid it’s still wrong. I have to contact the customer service center. Please wait for a minute……2.签名……T: Excuse me! You’ve forgotten to sign your name. Please sign your name on the Receive Money form and Money Receipt Report. Thank you.……。