餐饮服务入门基础用语(英语)
餐厅基本服务英语单词
资料范本本资料为word版本，可以直接编辑和打印，感谢您的下载餐厅基本服务英语单词地点：__________________时间：__________________说明：本资料适用于约定双方经过谈判，协商而共同承认，共同遵守的责任与义务，仅供参考，文档可直接下载或修改，不需要的部分可直接删除，使用时请详细阅读内容餐厅基本服务英语（单词）餐厅基本服务英语（常用句）1.For how many ,please?请问一共有几位？2.Sorry ,the restaurant is fully booked.对不起，餐厅客满了.3.Could you repeat that ,please?请你重复一下，好吗？4.I’m sorry ,we have run out of it.对不起，这个品种售完了.5.Would you like anything else?您还需要什么吗？6.Are you with a group?你是随团队来的吗？7.Do you have reservations？您有没有预订？8.Would you please come this way ? I’ll show you to the table.请这边来，我带你们去.9.Will this table be all right?这张桌子可以吗？10.May I have the name of your group?我能知道你们团队的名称吗？11.May I hang your coat on the clothes rack?我将您的外衣挂在衣架上好吗？12.Here is the menu.请看菜单.13.May I take your order now?现在可以点菜吗？14.What would you like to drink?您喜欢什么饮料？15.Would you like to try…?是否尝尝这个？16.May I clear the plate ?(take it away)我可以把这只盘子拿走吗？17.It takes about half an hour to prepare.这道菜约需等半小时。
餐饮服务常用英语口语和翻译大全表
餐饮服务常用英语口语和翻译大全表本文总结了餐饮服务中常用的英语口语和翻译，以帮助餐厅服务员更好地与英语母语或非母语客人交流。
下面是按照用餐过程顺序整理的口语对照表：入座与点菜1.欢迎光临–Welcome!2.请跟我来–Follow me, please.3.您几位？–How many in your party?4.请问要点菜菜单吗？–Would you like to see the menu?5.我推荐今天的特色菜–I recommend today’s special.6.您点好了吗？–Have you decided what to order?7.请慢慢享用–Enjoy your meal.用餐过程8.饭菜好吃吗？–How does the food taste?9.需要加餐吗？–Would you like to order more dishes?10.餐具不够了吗？–Do you need more utensils?11.有什么我能帮助您的吗？–Is there anything I can help you with?结账12.您需要结账吗？–Would you like the bill?13.是现金结账还是刷卡？–Will you be paying by cash or card?14.请您慢用，期待下次光临–Please take your time. We look forward to seeing you again.通过学习和掌握这些常用的餐饮服务英语口语和翻译，服务员可以更加流利地与客人交流，提升餐厅的服务质量，为客人提供更好的用餐体验。
希望这份口语对照表对您有所帮助。
常用餐饮服务英语100句
常用餐饮服务英语99句1.Welcome to our hotel. 欢迎到我们的酒店来！2.Good night. 晚安（晚间告别用）3.have a good rest. 祝您休息好！4.See you later (tomorrow). 以后（明天）见！5.Hope to see you again soon. 希望不久再见到您！6.Have a good time. 祝您过得愉快！7.We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！8.Plea se don’t leave anything behind.请不要遗忘你的东西。
9.Watch your step! 请走好！10.We wish you a pleasant journey. 祝您旅途愉快！11.Have a nice trip! 一路平安！12.All the best! 万事如意。
13.Take care! 多保重！14.Good luck! 祝您好运！15.Thank you for coming. 谢谢您的光临。
16.I’m very grateful to you. 非常感谢您。
17.It’s very kind of you. 谢谢，您真客气。
18.You are (most) welcome. 不用谢，不用客气。
19.Not at all. 不用谢。
20.My pleasure.(or with pleasure) 很高兴能为您服务。
21.Glad to be of service. 很高兴为您服务。
22.At your service .乐意为您效劳。
23.I’m sorry. 很抱歉。
24.Excuse me. 对不起。
25.I’m terribly sorry. It’s my fault.非常抱歉，那是我的过错。
26.I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
餐饮服务英语(Word)
十二、餐饮服务英语l、餐厅服务常用英语会话(1)您早! How do you do！(2)早上好1 Good morning！(3)下午好! Good afternoon ！(4)明天见！See you tommorow!(5)欢迎您！You are welcome．(6)欢迎您到我们餐厅就餐! You are welcome to dine in our restaurant.(7)见到您很高兴! I’m very g1ad to meet you．(8)请这边走! This way，please．(9)请里边坐! Come in and sit down please．(10)请您休息一下! Take a rest，please．(11)请饮用一杯茶。
Have a cup of tea，please．(12)请饮用咖啡。
Have some coffee，pLease．(13)对不起。
I’m sorry．(14)没关系。
Doesn’t matter．(15)请原谅。
Excuse me，please.(16)好的(好吧)。
That’s a11 right．(17)您需要点什么? what would you like to have?(18)您喜欢什么点心? What kind of pastry would you like to have?(19)您喜欢吃什么风味的菜? what sort of food would you like?(20)请您看菜单。
Look at the menu, please．(21)您要不要看一看菜单?Would you like to take a look at the menu, please?(22)您喝酒吗? Would you want some wine?(23)还要别的吗? Anything else?(24)您还有别的要求吗? Any more requests?(25)我能帮您做点什么吗? Can I help you?(26)谢谢您的好意。
餐饮服务常用英语口语大全
餐饮服务常用英语口语大全序言在餐饮服务行业工作，掌握一些常用的英语口语可以有效提升与顾客沟通的效率和质量。
本文将介绍一些餐饮服务中常用的英语口语，帮助您更好地与客人交流，为客人提供更好的服务体验。
用餐前1.迎接客人–Hello, welcome to our restaurant!–Good evening, how many are there in your party?–Hi there, do you have a reservation?2.为客人引导座位–Please follow me to your table.–Your table is right this way.3.推荐菜品–Our chef recommends the seafood pasta, it’s a customer favorite.–May I suggest our signature steak for tonight?点餐过程1.询问客户喜好–Are you in the mood for something light or something hearty?–Would you prefer something spicy or mild today?2.确认订单–So that’s one steak medium rare and one vegetarian pasta, is that correct?–Just to confirm, you would like the salad as a starter, correct?3.询问客人饮料喜好–Would you like something to drink with your meal?–Can I get you anything to drink while you decide on your meal?上菜阶段1.上菜–Here is your appetizer, enjoy!–Your main course will be right out.2.确认就餐满意–How is everything so far?–Is there anything else I can get for you?3.为客人倒水–Can I top off your water for you?–Would you like more water?结账环节1.询问客人是否需要账单–Would you like the check?–Are you ready for the bill?2.感谢光顾–Thank you for dining with us!–We appreciate your visit!结语希望这些餐饮服务中常用的英语口语可以帮助您与客人互动更加顺畅愉快。
餐饮日常用语(英文)
第一页，共18页。
当心，这汤很烫。
42、Wait a moment, please.
请稍候。
第十页，共18页。
43、I’ll go and get it right away. 我马上拿来。 44、Here you are. 给您。 45、This is the French dressing for salad, is
side to take the order in 5 minutes.
请您在房间稍候，我的领班会在五分钟之内去您 房间。
9、We look forward to having you with us.
我们期待您的光临。
第二页，共18页。
（二）迎客
10、Good morning, sir. May I help you? 早上好，先生。需要我效劳吗？ 11、Welcome to Cantonese Restaurant. 欢迎光临中餐厅。 12、Good morning, sir, table for how many
（一）餐位预订
1、Good morning , ** Restaurant., Aileen speaking ,how may I help you?
早上好，**餐厅，我是Aileen,
请问有什么可以帮到您的吗？
2、Do you have a reservation?
您有预订吗？
餐饮日常用语(英文)
43、I’ll go and get it right away. 我马上拿来。 44、Here you are. 给您。 45、This is the French dressing for salad, is everything all right? 这是沙律的法酱，请问还有其它要求吗？
（六）餐间征询客人意见
50、Would you like anything else? 您还要点别的什么吗？ 51、May I take this plate away? 我可以撤掉这个盘子吗？ 52、Would you like it cooked a little longer? 您愿意把它再煮一下吗？ 53、Would you like some more red wine? 给您再添点红酒好吗
46、What’s the problem, sir? 先生，有什么问题吗？ 47、Is everything to your satisfaction? 饭菜可口吗？ 48、Would you like it cooked a little longer? 您愿意把它再煮一下吗？ 49、Would you like some more beer? 给您再添点啤酒好吗？
（二）迎客 10、Good morning, sir. May I help you? 早上好，先生。需要我效劳吗？ 11、Welcome to Cantonese Restaurant. 欢迎光临中餐厅。 12、Good morning, sir, table for how many people ,please? 早上好，先生，请问几位呢？
6、May I repeat your order now? 我可以重复您的预定吗？ 7、Your meal will be served within 15 minutes. Thank you for your calling. 您的订餐将在15分钟内送到。多谢来电。 8、Please wait in your room, my captain will be at your side to take the order in 5 minutes. 请您在房间稍候，我的领班会在五分钟之内去您 房间。 9、We look forward to having you with us. 我们期待您的光临。
餐厅服务员英语基本用语和翻译
餐厅服务员英语基本用语和翻译在餐厅工作是一项需要与各种客人打交道的职业，尤其是在国际化的环境中，掌握一些基本的英语用语可以帮助服务员更好地与客人沟通。
本文将介绍一些餐厅服务员常用的英语用语及其中文翻译，帮助读者更好地了解餐厅服务员工作中的基本沟通方式。
问候客人1.Good morning/afternoon/evening. 早上好/下午好/晚上好。
2.Hello, welcome to our restaurant. 您好，欢迎光临我们的餐厅。
3.How many are in your party? 您们几位？询问客人需求1.Are you ready to order? 您准备好点菜了吗？2.What would you like to drink/eat? 您想喝/吃什么？3.Would you like to see the menu? 您想看一下菜单吗？4.Do you have any dietary preferences or restrictions?您有特殊的饮食偏好或限制吗？接受订单1.I’ll have the steak, medium rare. 我要一份牛排，五分熟。
2.Can I get the pasta with marinara sauce, please? 我想要番茄酱意大利面，可以吗？3.I’ll take a glass of red wine. 我要一杯红葡萄酒。
服务互动1.Is everything to your satisfaction? 一切满意吗？2.How is your meal? 饭菜还好吗？3.Can I get you anything else? 还需要我帮你什么吗？结账1.Here is your bill. 这是您的账单。
2.Would you like to pay by cash or card? 您想用现金还是卡支付？3.Thank you for dining with us. 感谢您光临。
餐厅服务员常用语英文
餐厅服务员常用语英文在餐厅工作的服务员们需要掌握一些常用的英文用语，以便更好地与顾客沟通和服务。
以下是一些常用的餐厅服务员常用语英文：欢迎顾客1.Hello! Welcome to our restaurant.2.Good evening. How many in your party?3.May I show you to your table?4.Enjoy your meal.点菜服务1.Can I take your order?2.What would you like to drink?3.Would you like to hear our specials?4.How would you like your steak cooked?5.Any allergies or dietary restrictions I should be aware of?提供服务1.Is everything to your liking?2.Can I get you anything else?3.How is everything tasting?4.Would you like the check?5.Can I pack that up for you?道谢与告别1.Thank you for dining with us.2.Have a great day!3.We appreciate your visit.4.Goodbye! Come back soon.5.Take care and have a wonderful evening.以上是一些餐厅服务员常用语的英文表达，希望对大家工作中有所帮助。
不管是对服务员还是顾客，有效的沟通是提升服务质量的关键。
让我们用语言的魅力，创造一个愉快的用餐体验！。
餐饮服务英语
餐饮服务英语一．基本用语1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。
2. How do you do? Glad to meet you.您好！（初次见面）很高兴见到您。
3. How are you? Fine, Thanks. And you?您好吗？很好，谢谢。
您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7. Have a good time! 祝您过得愉快！二．电话用语：8. **Hotel, front desk. Can I help you? 9. Sorry, I’ve dialed the wrong number.**饭店，前厅。
您找谁？对不起，我拨错号了。
10. May I speak to your front office manager? 11. Sorry, he is not in at the moment.能和你们前台经理说话吗？对不起，他现在不在。
12. Would you like to leave a message?您要留口信吗？13. Pardon. I beg your pardon.对不起，请再说一遍，好吗？对不起，请再说一遍，好吗？三．祝贺语：14. Congratulations! 15. Happy birthday! 16. Happy New Y ear!祝贺您！生日快乐！新年快乐！17. Merry Christmas! 18. Have a nice holiday! 19. Wish you every success!圣诞快乐！假日快乐！祝您成功！四．答谢和答应语:20. Thank you (very much). 21. Thank you for your advice (information, help)谢谢您（非常感谢）。
餐饮部常用服务英语41句
餐饮部常用服务英语41句1、早上好／下午好／晚上好，欢迎光临！Good morning/afternoon/evening welcome to our restaurant!2、请出示早餐券好吗？Could you show me your breakfast coupon?3、请问有预定吗？Do you have a reservation?4、请问您有几位？How many persons please?5、请问喜欢坐哪里？Where would you like to sit?6、请问可以点菜了吗？Excuse me ,may I take your order?7、您需要点份汤吗？Would you care for soup?8、您点的沙律喜欢配什么汁？我们提供千岛汁与法汁！Which dressing would you like? We have thousand island dressing and French dressing!9、您的牛扒需要几成熟？How would you like your beef steak done?10、您还要其它的吗？Anything else would you like?11、您喜欢喝点什么？What kind of drink would you like?12、请问您付现金还是签单？What would you like to pay, cash or sign bill?13、我们提供自助餐与零点，请问您喜欢哪种？We have buffet and a la caret , which would you prefer?14、您需要咖啡或茶吗？Would you prefer coffee or tea?15、您需要甜品吗？Would you like some dessert?16、我可以重复您的点单吗？May I repeat your order?17、我可以撤走吗？May I take this away?18、请签上房号与姓名？Please write down your room number and sign your name!19、报歉，我等会再过来帮您点菜！Sorry , Just your time , please , I will be take late in a few minutes!20、要添加咖啡／茶／酒水吗？Would you like to have one more coffee /tea /wine?21、是您的口布／菜单／帐单！Here is your napkin /menu /bill!22、找零请稍候？Please wait a moment , I’ll bring your change right away?23、可否出示身份证？Would you show me your ID card?24、祝用餐愉快！I hope you enjoy your meal!25、早餐从6：30营业到10：00！Breakfast open from 6:30am to 10:00am!26、抱歉，餐厅已经满座了！Sorry , our restaurant is full now!27、这是您的餐桌，是否满意？Here is your table, would you care for it?28、要稍嫩一些！I’ll have it medium rare , please!29、能在说一遍点的菜吗？Could you repeat the order , please!30、我们24小时营业！We’re 24 hours on business!31、不要了！No that’s all!32、先生，请稍后！Just a moment , sir!33、我付现金。
餐饮英语词汇_西餐服务用语
餐饮英语一、服务用语（一）、预定Always confirm facts---the number of persons, the time ,thedate ,special requirement etc.Good morning /afternoon/ evening .(The name of the restaurant and your name)May I help you ?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How many persons are there in your party , sir/madam?请问共有多少人用餐，先生/女士？How many guests are coming?请问共有多少人用餐？What time would you like to arrive?请问你们几点钟到？May I have your name, please?请问您的姓名？Could you spell that for me, please?请您拼读一下您的姓名好吗？May I take your telephone number, please?可以留下您的电话号码吗？Is there anything special you would like us to prepare, sir/madam? 请问您有什么特殊要求需要我们做准备的，先生/女士？I am afraid that we only can guarantee the table before 8:00 in the evening.恐怕我们餐厅只能为您留桌到晚上8：00I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。
If you have any further requirements, please let us know.如果您有什么要求，请通知我们。
餐厅基本服务英语单词
餐厅基本服务英语单词1. 问候客人 (Greetings)•Hello/Hi：你好/嗨•Good morning/afternoon/evening：早上/下午/晚上好•Welcome：欢迎光临•How are you today?：今天你好吗？•May I help you?：需要我帮忙吗？2. 点菜 (Ordering)•Can I take your order?：可以帮您点菜吗？•What would you like to have?：您想要点什么？•Do you have any specials?：有什么特色推荐吗？•I recommend the [dish name]：我推荐[菜名]•Could you please give me some time to decide?：请给我一些时间来决定3. 食物名称 (Food items)•Appetizers：开胃菜•Soup：汤•Salad：沙拉•Main course：主菜•Seafood：海鲜•Vegetarian：素食•Dessert：甜点•Beverages：饮料4. 菜单相关 (Menu related)•What do you have on the menu?：菜单上有什么？•Could you please bring me the menu?：麻烦给我看看菜单•Is there a vegetarian menu?：有素食菜单吗？•What’s the chef’s recommendation?：厨师推荐菜有哪些？5. 食物口味 (Food flavors)•Spicy：辣的•Sweet：甜的•Sour：酸的•Salty：咸的•Bitter：苦的6. 点菜方式 (Ordering preferences)•Rare：半生的•Medium-rare：五分熟的•Medium：适中的•Well-done：全熟的•To-go：打包7. 服务质量 (Service quality)•Excellent：优秀的•Good：好的•Average：一般的•Poor：差的•Slow：慢的8. 账单和支付 (Bill and payment)•May I have the check, please?：可以给我结账单吗？•Can I pay by credit card?：可以用信用卡支付吗？•How much is the bill?：账单多少钱？•Keep the change：不用找零9. 感谢顾客 (Thanking the customer)•Thank you for dining with us!：感谢您光临！•Have a great day！：祝您愉快！以上是关于餐厅基本服务的常用英语单词和短语。
餐饮服务英语基本用语和翻译
餐饮服务英语基本用语和翻译餐厅是人们日常生活中不可或缺的场所，而在国际化的今天，掌握一些餐饮服务英语基本用语和翻译显得尤为重要。
下面将介绍一些在餐厅用餐时可能会用到的基本英语用语和它们的中文翻译。
1. 用餐前•Reservation：预订•Table for [number] people：[数字]个人桌•Menu：菜单•Specials of the day：今日特色菜•Can I see the wine list?：我可以看一下酒单吗？•May I have the lunch menu?：我可以要午餐菜单吗？•I have a reservation under the name of [name]：我有一个以[name]名字预订的座位2. 点菜阶段•Could I have the menu, please?：我可以看一下菜单吗？•What would you like to order?：您想点什么？•I’ll have the [dish name], please：我要[菜名]•Is that all for you?：您还要别的吗？•I’m allergic to…：我对…过敏3. 就餐阶段•Enjoy your meal!：祝您用餐愉快！•How is everything?：一切还好吗？•Can I get you anything else?：您还要别的吗？•The bill, please：买单4. 结束阶段•Please wait here for a moment：请稍等•Would you like to pay by cash or card?：您要付现金还是刷卡？•Here is your change：这是找您的零钱•Thank you for dining with us!：谢谢您光临！以上是一些餐饮服务中常用的英语用语和它们的中文翻译。
掌握这些基本用语将有助于您在国际上用餐时更加得心应手。
常用餐饮服务英语100句
常用餐饮服务英语100句预览说明:预览图片所展示的格式为文档的源格式展示,下载源文件没有水印,内容可编辑和复制常用餐饮服务英语99句1.Welcome to our hotel. 欢迎到我们的酒店来！2.Good night. 晚安（晚间告别用）3.have a good rest. 祝您休息好！See you later (tomorrow). 以后（明天）见！Hope to see you again soon. 希望不久再见到您！Have a good time. 祝您过得愉快！We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！Plea se don’t leave anything behind.请不要遗忘你的东西。
Watch your step! 请走好！We wish you a pleasant journey. 祝您旅途愉快！Have a nice trip! 一路平安！All the best! 万事如意。
Take care! 多保重！Good luck! 祝您好运！Thank you for coming. 谢谢您的光临。
I’m very grateful to you. 非常感谢您。
It’s very kind of you. 谢谢，您真客气。
You are (most) welcome. 不用谢，不用客气。
Not at all. 不用谢。
My pleasure.(or with pleasure) 很高兴能为您服务。
Glad to be of service. 很高兴为您服务。
At your service .乐意为您效劳。
I’m sorry. 很抱歉。
Excuse me. 对不起。
I’m terribly sorry. It’s my fault.非常抱歉，那是我的过错。
I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
餐饮服务英语用语
餐饮服务英语用语01) What time would you like your table?您什么时间需要这张餐桌呢？02) A table for two?你们是两个人吗？03) For how many?几个人？04) Who’s the reservation for?您为谁预订？05) You can sit where you like.您可以随便坐。
06) Is this table suitable?这张桌子合适吗？07) The waitress will be here in a few minutes.服务员马上就来。
08) I’m sorry, there aren’t any tables left now.对不起，没有空桌子了。
09) I’m sorry,the restaurant is full now.对不起，现在餐厅已坐满。
10) We can seat you in twenty minutes.二十他钟后才能安排您入座。
11) Have you been served?有人为您服务了吗？12) Do you have a reservation, sir?先生，您预订了吗？13) Would you come with me, please?请跟我来，好吗？14) Could you please come with me,please?请随我来，好吗？15) Please step this way.这边请。
16) Would you like to sit near the window?您喜欢靠窗坐吗？17) Where would you like to sit?您希望坐在哪儿呢？18) I’ll be with you in a minute.我马上就来。
19) Would you mind sitting here in the corner?靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上6：00到晚上11：00。
餐饮英语
酒店餐饮服务用语(一) 基本常用语问候语1、早上好,先生. Good morning, Sir.2、您好! Hello.How do you do?3、很高兴见到您 Glad to meet you.4、欢迎到我们酒店来 Welcome to our hotel.5、愿您在我们酒店过得愉快 I hope you’ll enjoy your stay with us.祝贺语6、祝贺您! Congratulations!7、生日快乐 Happy birthday!8、新年快乐 Happy New Year!9、圣诞快乐 Merry Christmas!10、祝您好运 Good luck to you!11、祝您成功 Wish you every success!12、祝您旅途愉快 A pleasant journey!答谢和答应语13、谢谢您 Thank you (very much)!14、谢谢您的帮助 Thank you for your help.15、太感谢您了 It’s very kind of you.16、别客气不用谢 You are welcome./ Not at all. / Don’t mention it.17、很高兴为您服务 It’s my pleasure.道歉语18、很抱歉 I’m sorry.19、对不起 Excuse me.20、对不起,让您久等了 Sorry to have kept you waiting.21、我为此道歉 I apologize for this.征询语22、我能帮您什么吗? Can I help you? /What can I do for you?23、有什么能为您效劳的? Is there anything I can do for you?24、我能借用您的电话吗? May I use your phone?25、我可以知道您的名字吗? May I have your name please?26、您可以把名字签在这儿吗? Can you sign here, Sir?27、先生,您想要点什么? What would you like, Sir?指路用语28、上楼 Go upstairs 下楼 Go downstairs. 在二楼 It’s on the second floor.29、请这边走 This way, please.30、往右转 Turn right, please.31、在大厅靠近大门 It’s in the lobby near the main entrance.32、在走廊尽头 It’s at the end of the corridor.提醒用语33、请走好 Mind your step.34、请当心 Be careful, please.35、请别遗忘您的东西 Please do not leave anything behind.36、请不要在这里抽烟 Do not smoke here, please.告别语37、等会儿见 See you later.38、明天见 See you tomorrow.39、再见,谢谢您的光临 Good bye and thank you for your coming.40、再见,希望再见到您 Good bye and hope to see you again.41、一路平安! Have a nice trip.情景应对42、听见或遇到对客人不利的事时:I’m sorry to hear that. I hope you’ll get better soon.I’m sorry to hear that. Have a good rest.I’m sorry to hear that. But take it easy.43、客人碰到意外时:I hope you did not hurt yourselfAre you hurt?Did you hurt yourself?44、当客人要什么东西时:Certainly, Sir. I’ll fetch it.Yes, Sir. It’s no problem.Here you are, Sir.Here is your change, Madam.45、必须离开客人去拿他们所要的东西时:Just a moment, please, Miss. I’ll go and get it right now. Immediately, Madam.Sorry to have kept you waiting.46、给客人让路时:After you, Madam.You first, Sir.47、推小车或提重物经过客人身旁时:Excuse me, Madam?Could you please make way, Madam?May I come through, please?48、上菜或斟酒时不得不向客人俯身时或不得不在外宾面前通过时: Excuse me, please.I beg your pardon.49、当客人询问是不是可以拿某物时:By all means, Sir. Let me help you.Certainly, Madam. Let me help you.Go ahead, please. You are welcome.50、看见客人在搬椅子或包裹需要帮助时:Let me take that, Sir.What can I do for you?51当客人送东西给你时:It’s very kind of you.No, thank you. We are not allowed to drink on duty.52、当中断和客人交谈时:Excuse me. I must serve that client.I’m sorry, Sir. I must go. Nice talking with you.Will you excuse me, please?53、当外宾对您解释什么事情时:Yes, I see.That’s true.Really? How interesting!54、当客人因为自己动作慢,手脚不灵或残疾而感到困窘时:Please take your time, Sir. There is no hurry.Don’t worry, Madam. We’ll see to it.Don’t worry, Sir. We’ll clean it up.55、当要求客人折回来或请他签字或要打断他谈话时:Excuse me, Sir. May I have your room number?Sorry for interrupting.May I take up a few moments of your time?Would you be so kind as to sign it?56、当人手短缺,外宾需要服务时:I’ll be with you as soon as possible.57、领路的时候:Follow me, please Sir.Would you please come this way?Mind your step, Sir.58、如果客人有跌到的危险时:May I suggest you hold the rail? It’s very slippery, Sir.59、当领到客人到达目的地时:Here we are, Room 2608.60、当服务员离开客人的房间或餐桌时:Will that be all, Madam / Sir?Is there anything else I can do for you?Is there anything else I can get for you(二) 餐厅服务中常见用语预订1、 Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you?早上/下午/晚上好，某某餐厅，我能为您做些什么？2、 How many people ,please?请问共有多少人用餐？迎宾3、 Good morning/afternoon/evening. Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。
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餐饮服务用语称谓（Addressing）：（1）（直接）Mr.（先生），Mrs.（太太），Ms.（女士，小姐），Miss（小姐），sir（先生），madam（女士、夫人），gentleman（先生），gentlemen（gentleman的复数），lady （女士），ladies（lady的复数），young lady（年轻的女士），young gentleman（年轻的先生）（间接）the lady with you（和您一起的女士），the gentleman with you（和您一起的先生），that lady（那位女士），that gentleman（那位先生）问候（Greeting）：（2）Good morning/afternoon/evening，sir/madam!（早上好/下午好/晚上好，先生/夫人!）（3）How are you today，sir?（您好吗，先生?）欢迎（Welcoming）：（4）Welcome to the Winter Flower/our restaurant.（欢迎光临冬之花/我们的餐厅。
）（5）We're glad to see you again.（很高兴又见到您。
）询问/征询（Asking/inquiring）：（6）May I have your name，please?（可以告诉我您的名字吗?）（7）Your initials，please?（请告诉我您姓名的首字母。
）（8）May I take your order now?（可以点菜了吗?）（9）May I have your signature here，sir?（请您在这里签名。
〕（10）May I know whom I'm talking to?（请问您是哪位?）（打电话时用）（11）May I be of（your）service，madam?（请让我为您服务，夫人。
）（12）May I recommend our … to you，sir?（先生，我向您推荐……。
）（13）How about a …?（……怎么样?）（14）Would you like me to book you a …?（为您预订……，可以吗？）（15）Would you like to sit by the window?（您喜欢坐窗边的位置吗？）（16）Would you like to have a cup of tea?（您来一杯茶吗？）（17）Is there any thing else I can do for you，madam?（夫人，您还有什么需要吗？）祝愿/祝福（Expressing good wishes）：（18）Have a pleasant stay with us，madam.（愿您和我们共度好时光。
〉（19）Have a nice day/a pleasant evening/a good weekend!（祝您今天/今晚/周末愉快!）（20）Enjoy your stay/day.（祝您愉快!）（21）Happy New Year/Birthday!（新年/生日快乐!）（22）Merry Christmas!（圣诞快乐！）对一般祝愿的回答（Answers to good wishes）：（23）You too，Mr./Ms./Mrs./Miss. ××（也祝您愉快!）（24）The same to you，sir/madam.（也祝您愉快!）致谢（Expressing thanks）：（25）Thank you very much.（非常感谢!）（26）Thank you for coming.（谢谢您的光临!）（27）Thank you for being so understanding.（谢谢您的理解。
）（得到谅解时用）（28）That's very kind of you. Thank you very much.（您真是太好了!谢谢!）对致谢的回答（Answers to thanks）：（29）You are welcome.（不用谢!/别客气!/乐意为您效劳!）（30）With pleasure.（不用谢!/别客气!/乐意为您效劳！）（31）My pleasure.（不用谢!/别客气!/乐意为您效劳!）（32）Thank you.（用升调）（不用谢!/别客气!/乐意为您效劳!）（33）Glad to be of service. Please feel free to contact us anytime.（很高兴为您服务，请随时与我们联系。
）致歉（Apologizing）：（34）Excuse me.（不好意思，打扰一下!）（打扰客人时）（35）I'm awfully sorry.（真是很抱歉!）（36）I beg your pardon，sir.（请您原谅！）（37）Excuse me for interrupting.（抱歉，打扰一下。
）（不得不打扰客人时）（38）Sorry to have bothered you.（抱歉，打扰了!）（打扰客人后）（39）I'm very sorry. There could have been a mistake. I do apologize.(对不起，可能出了什么差错，我真诚向您道歉。
）（有投诉时）（40）I'm sorry. A guest is waiting for me.（抱歉，有个客人正在等我过去。
）（终止谈话时用）（41）I'm sorry. I'm being called.（不好意思，有人叫我/有个电话找我。
）（终止谈话时用）（42）I'm sorry to have kept you waiting，sir.（抱歉让您久等了!）（让客人久等时用）（43）I'm sorry. The restaurant is fully booked.（很抱歉，餐厅己经订满了。
）对致歉的回答（Answers to apology）：（44）That's all right.（没什么。
）（45）It doesn't matter.（没关系。
）（46）It's nothing.（这没什么。
〉指示（Directing）：（47）Let me show you.（我给您带路吧。
/我指给您看。
）（48）This way，please.（请这边走。
〉（49）It will be on your right hand side. You can't miss it.（就在您的右手边。
您会看到的。
）（50）Go straight ahead.（直走。
〉（51）Go down to the lobby.（往下走到大堂。
）（52）Please take the 1ift to the 3rd floor.（请乘电梯到三楼。
）（53）Turn left/right at the first exit.（在第一个出口向左/右拐。
〉餐厅常用英语一百句1、早上好（午安、晚安）Good morning.(afternoon evening)2、您好！How are you? How do you do?Welcome to golden city restaurant.3、再见，欢迎下次再来！Good-bye! Come again next time, you are Welcome.4、慢走，感谢您的光临。
Mind your step and thank you for coming.5、请稍等。
Please wait a moment. Just a moment. Just a minute.6、请原谅。
Excuse me.7、对不起，让您久等了。
Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。
Come with me, please. follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea would you like to drink?12 、请稍候，我们马上给您安排。
Just a moment, please. we will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.17、不用谢，很乐意为您服务。
Not at all, I’m glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。
Would you like to have Chinese food or European food?20、今天的特别介绍是粉蒸甲鱼和蒜茸开边大虾。
The recommendation of the day is.21、我们有葡萄酒、白酒、啤酒和各式软饮料。
We have got port, white wine beer and different kinds of soft beverages.22、请问您想喝点什么。
What would you like to drink, please.23、请问需要加冰块吗？Do you need any ice-blocks, please?24、请问需要冷饮还是热饮。
Would you like to have a cold-drinks or hot drinks?25、请用茶。
Have a cup of tea, please!26、请用香巾。
Have a piece of napkin, please!27、我们的菜式有广东风味、北京风味、四川风味，您喜欢哪一种？We provide Cantonese BeiJing Sichuan food which style do you like.28、祝您午餐（晚餐）愉快！Please enjoy your lunch (dinner)!29、打拢了，请问现在可以上菜吗？I’m sorry to disturb you. Shall I bring in your food now?30、对不起，我能把这个盘子撤走吗？I’m sorry, Can I take this plate away?31、对不起，我把它换成小盘子好吗？I’m sorry, May I have it changed the small plate?32、您想试一下本地的特色吗？Would you like to try local speciality?33、请问您喝什么茶？What kinds of tea would you like to drink?34、您先来杯啤酒好吗？Would you like to start with a glass of beer?35、如果您感时间的话，我给您安排一些快餐好吗？If you’re hurry I’ll arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、对不起，这个品种刚刚售完。