凤凰职教第三册Unit3电子备课教案
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
理解并掌握重点单词的读音，词义及其用法。
Unit Three
第三、四课时
（一名服务人员的重要性）
Reading
Reading
How Important Are You?
Step1:Skimming
Read the passage and find what “your” job is.
Answer: “You” are aworker whose main job is to deal with customers.
教学资料
及教学准备
Exercise book and students’ books
Test papers Some example sentences
板书设计
Unit Three
New words and expressions: language points:
教学后记
本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨。
a.“You” play an important role in the success of a business..
b. “You” should work hard to run a successful business.
Step Three:Summary
Useful Expressions about questions asked at checked-in.
Step Four:Homework
As a hotel cleark, know how to ask questions at check-in.
Notes:
学生听并画线找出宾馆接待员提出的问题，同时模仿其语音语调。
鼓励学生从已学对话中找出符合的问句，在此基础上，让学生自行编写问句进行扩充。
了解好的服务和不好的服务，形成优质服务的态度。
进一步帮助学生进入到顾客接待情境，引导学生思考在顾客接待过程中如何改善服务质量。
辨析对话中人物所在的场所。
掌握常见的宾馆前台接待对话，同时模仿语音语调。
2. Students will be able to use up-selling techniques.
重点难点
及解决方法
Key points：to get the main idea of the reading passage.
全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。
Waiter: Certainly, sir. Coming right up.
Customer: Thank you.
Step Four: Role-play
Read the menu. Then work with your partner to turns to order and take the order.
Difficult point：to use the useful expressions to ask questions at check-in and taking orders.
听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。
教学策略
与方法
根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。
名称
项目
Unit 3
课时
课时分配
基础课
May I Help You?
6
1,2
Warming-up，listening and speaking
3,4，5
Reading and writing
课型
New
特点
6，7，8
Real life skills
授课班级
地点
5号楼
教学目标
能力（技能）目标
知识目标
素质目标
Activity 3：Suppose you work at the front desk of a hotel. Ask properquestions to get the following information.
Activity 4: Complete the conversation and then role-play it with your partner.
→Reservation[ˌrezə'veɪʃn] n.预定，预约
He went to the desk to make areservation...
他到服务台进行了预订。
Do you have a reservation?
你有预定吗？
→manage ['mænɪdʒ] vt. 管理，经营
Mr. Smith manages a large department store.
1.To master new words and phrases; to finish exercises.
2.To get the main idea of the whole passage.
1.Try to use proper words and body languages to serve customers efficiently and politely.
Activity2：Discuss in groups: What should be done to improve the bad service mentioned above?
Step Two:Listening&Speaking A
Activity1: Listen to theconversation and tick(√) where it happens..
Possible Responses
Yes, the name is Joe Smith.
I’ll be checking out on Friday.
Non-smoking, if you please.
Credit card, if you accept Visa.
Do you need to see my passport.
→Check out 结账离开，结账退房
They packed and checked out of the hotel.
他们收拾好东西，办理了退房手续。
I was disappointed to miss Bryan, who had just checked out...
我非常失望没有见着布赖恩，他刚退房走了。
Step One:Review
Review some useful expressions about questions asked at check-in.
Step Two:Listening
Activity1：Look at the picture. What did the customer order? Tick (√) from the list.
How long will you be staying?
Do you prefer a smoking or non-smoking room?
Will you be paying by cash or credit card?
Could you fill out this registration form, please?
她不喜欢哪种颜色。
Ask & Answer
观察图片，判断客人点的实物名称，做出正确选择。
初听
再听
学生积极思考，将餐馆点餐句子的顺序重排。
角色扮演
掌握重点单词用法，做好课后复习。
转换场景，进入“餐馆”这个职业情景，迅速进入waiter这个角色。
通过听去实现筛选信息。
训练学生熟悉工作流程中要用的问答，为下一个综合对话活动做句子准备。
史密斯先生经营一家大型百货公司。
→manage to do sth经过努力克服困难，设法做成某事
Given a chance, I will manage to do the work well.
如果给我机会，我会设法做好这项工作。
学生自主进行信息判断。
分组讨论，派代表向全班汇报。
听录音，关注工作流程中的关键词来获取答案。
Activity 2：Extensive listening
Listen to the conversation and circle the correct answers..
Activity 3：Intensive Listening
Listen again and complete the order sheet for the waitress.
Activity2：Intensive Listening
Listen again. Then. underline the questions asked by the hotel clerk.
Questions Asked at Check-in
Do you have a reservation?
。
巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备。
复习巩固宾馆前台接待对话，并能够进行简单的日常对话。
Unit Three
第二课时
(在餐馆)
Listening & Speaking B
Listening and Speaking B
Step Five:Homework
Try to remember the new words and expressions.
Notes:
Care for想要；喜欢
Would you care for something to drink ?
你想要喝点什么吗？
She doesn’t care for that color.
→Clerk[klɑ:k] n.旅馆服务台接待员；职员
→Coupon [ˈku:pɒn] n. （购物的）赠券，优惠券
→Check in 登记入住
I'll ring the hotel. I'll tell them we'llcheck intomorrow...
我来给旅馆打电话，通知他们我们明天入住。
Step Three: Arrangement
Arrange the sentence below to make a conversation between a customer and a waiter in a coffee shop.
Waiter: Are you ready to order, sir?
教学过程
教学程序与内容
教师活动-导
学生活动-演
设计意图来自百度文库
Unit Three
第一课时
(前台接待)
Warming-up ,Listening
& Speaking A
StepOne:Warm-up
Activity1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks.
1.To improve Ss’ ability of getting information through reading & listening.
2.To know how to ask questions to know customers’ needs and understand the important role of a server.
Customer: Yes, please. I’d like a cup of coffee.
Waiter: Cream and sugar?
Customer: Just black’s fine.
Waiter: Anything else, sir?
Customer: And a piece of toast.
From: You will realize that dealing with customers is a major part of your job.
Step2:Scanning1
Read the passage again to get the main idea. of the first two paragraphs.
Unit Three
第三、四课时
（一名服务人员的重要性）
Reading
Reading
How Important Are You?
Step1:Skimming
Read the passage and find what “your” job is.
Answer: “You” are aworker whose main job is to deal with customers.
教学资料
及教学准备
Exercise book and students’ books
Test papers Some example sentences
板书设计
Unit Three
New words and expressions: language points:
教学后记
本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨。
a.“You” play an important role in the success of a business..
b. “You” should work hard to run a successful business.
Step Three:Summary
Useful Expressions about questions asked at checked-in.
Step Four:Homework
As a hotel cleark, know how to ask questions at check-in.
Notes:
学生听并画线找出宾馆接待员提出的问题，同时模仿其语音语调。
鼓励学生从已学对话中找出符合的问句，在此基础上，让学生自行编写问句进行扩充。
了解好的服务和不好的服务，形成优质服务的态度。
进一步帮助学生进入到顾客接待情境，引导学生思考在顾客接待过程中如何改善服务质量。
辨析对话中人物所在的场所。
掌握常见的宾馆前台接待对话，同时模仿语音语调。
2. Students will be able to use up-selling techniques.
重点难点
及解决方法
Key points：to get the main idea of the reading passage.
全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。
Waiter: Certainly, sir. Coming right up.
Customer: Thank you.
Step Four: Role-play
Read the menu. Then work with your partner to turns to order and take the order.
Difficult point：to use the useful expressions to ask questions at check-in and taking orders.
听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。
教学策略
与方法
根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。
名称
项目
Unit 3
课时
课时分配
基础课
May I Help You?
6
1,2
Warming-up，listening and speaking
3,4，5
Reading and writing
课型
New
特点
6，7，8
Real life skills
授课班级
地点
5号楼
教学目标
能力（技能）目标
知识目标
素质目标
Activity 3：Suppose you work at the front desk of a hotel. Ask properquestions to get the following information.
Activity 4: Complete the conversation and then role-play it with your partner.
→Reservation[ˌrezə'veɪʃn] n.预定，预约
He went to the desk to make areservation...
他到服务台进行了预订。
Do you have a reservation?
你有预定吗？
→manage ['mænɪdʒ] vt. 管理，经营
Mr. Smith manages a large department store.
1.To master new words and phrases; to finish exercises.
2.To get the main idea of the whole passage.
1.Try to use proper words and body languages to serve customers efficiently and politely.
Activity2：Discuss in groups: What should be done to improve the bad service mentioned above?
Step Two:Listening&Speaking A
Activity1: Listen to theconversation and tick(√) where it happens..
Possible Responses
Yes, the name is Joe Smith.
I’ll be checking out on Friday.
Non-smoking, if you please.
Credit card, if you accept Visa.
Do you need to see my passport.
→Check out 结账离开，结账退房
They packed and checked out of the hotel.
他们收拾好东西，办理了退房手续。
I was disappointed to miss Bryan, who had just checked out...
我非常失望没有见着布赖恩，他刚退房走了。
Step One:Review
Review some useful expressions about questions asked at check-in.
Step Two:Listening
Activity1：Look at the picture. What did the customer order? Tick (√) from the list.
How long will you be staying?
Do you prefer a smoking or non-smoking room?
Will you be paying by cash or credit card?
Could you fill out this registration form, please?
她不喜欢哪种颜色。
Ask & Answer
观察图片，判断客人点的实物名称，做出正确选择。
初听
再听
学生积极思考，将餐馆点餐句子的顺序重排。
角色扮演
掌握重点单词用法，做好课后复习。
转换场景，进入“餐馆”这个职业情景，迅速进入waiter这个角色。
通过听去实现筛选信息。
训练学生熟悉工作流程中要用的问答，为下一个综合对话活动做句子准备。
史密斯先生经营一家大型百货公司。
→manage to do sth经过努力克服困难，设法做成某事
Given a chance, I will manage to do the work well.
如果给我机会，我会设法做好这项工作。
学生自主进行信息判断。
分组讨论，派代表向全班汇报。
听录音，关注工作流程中的关键词来获取答案。
Activity 2：Extensive listening
Listen to the conversation and circle the correct answers..
Activity 3：Intensive Listening
Listen again and complete the order sheet for the waitress.
Activity2：Intensive Listening
Listen again. Then. underline the questions asked by the hotel clerk.
Questions Asked at Check-in
Do you have a reservation?
。
巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备。
复习巩固宾馆前台接待对话，并能够进行简单的日常对话。
Unit Three
第二课时
(在餐馆)
Listening & Speaking B
Listening and Speaking B
Step Five:Homework
Try to remember the new words and expressions.
Notes:
Care for想要；喜欢
Would you care for something to drink ?
你想要喝点什么吗？
She doesn’t care for that color.
→Clerk[klɑ:k] n.旅馆服务台接待员；职员
→Coupon [ˈku:pɒn] n. （购物的）赠券，优惠券
→Check in 登记入住
I'll ring the hotel. I'll tell them we'llcheck intomorrow...
我来给旅馆打电话，通知他们我们明天入住。
Step Three: Arrangement
Arrange the sentence below to make a conversation between a customer and a waiter in a coffee shop.
Waiter: Are you ready to order, sir?
教学过程
教学程序与内容
教师活动-导
学生活动-演
设计意图来自百度文库
Unit Three
第一课时
(前台接待)
Warming-up ,Listening
& Speaking A
StepOne:Warm-up
Activity1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks.
1.To improve Ss’ ability of getting information through reading & listening.
2.To know how to ask questions to know customers’ needs and understand the important role of a server.
Customer: Yes, please. I’d like a cup of coffee.
Waiter: Cream and sugar?
Customer: Just black’s fine.
Waiter: Anything else, sir?
Customer: And a piece of toast.
From: You will realize that dealing with customers is a major part of your job.
Step2:Scanning1
Read the passage again to get the main idea. of the first two paragraphs.