凤凰职教第三册Unit3电子备课教案

How long will you be staying?
Do you prefer a smoking or non-smoking room?
Will you be paying by cash or credit card?
Could you fill out this registration form, please?
1.To master new words and phrases; to finish exercises.
2.To get the main idea of the whole passage.
1.Try to use proper words and body languages to serve customers efficiently and politely.
Possible Responses
Yes, the name is Joe Smith.
I’ll be checking out on Friday.
Non-smoking, if you please.
Credit card, if you accept Visa.
Do you need to see my passport.
教学过程
教学程序与内容
教师活动-导
学生活动-演
设计意图
Unit Three
第一课时
(前台接待)
Warming-up ,Listening
& Speaking A
StepOne:Warm-up
Activity1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks.
Step One:Review
Review some useful expressions about questions asked at check-in.
Step Two:Listening
Activity1：Look at the picture. What did the customer order? Tick (√) from the list.
→Check out 结账离开，结账退房
They packed and checked out of the hotel.
他们收拾好东西，办理了退房手续。
I was disappointed to miss Bryan, who had just checked out...
我非常失望没有见着布赖恩，他刚退房走了。
a.“You” play an important role in the success of a business..
b. “You” should work hard to run a successful business.
Activity 2：Extensive listening
Listen to the conversation and circle the correct answers..
Activity 3：Intensive Listening
Listen again and complete the order sheet for the waitress.
2. Students will be able to use up-selling techniques.
重点难点
及解决方法
Key points：to get the main idea of the reading passage.
全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。
Activity2：Intensive Listening
Listen again. Then. underline the questions asked by the hotel clerk.
Questions Asked at Check-in
Do you have a reservation?
From: You will realize that dealing with customers is a major part of your job.
Step2:Scanning1
Read the passage again to get the main idea. of the first two paragraphs.
→Reservation[ˌrezə'veɪʃn] n.预定，预约
He went to the desk to make areservation...
他到服务台进行了预订。
Do you have a reservation?
你有预定吗？
→manage ['mænɪdʒ] vt. 管理，经营
Mr. Smith manages a large department store.
Difficult point：to use the useful expressions to ask questions at check-in and taking orders.
听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。
务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。
史密斯先生经营一家大型百货公司。
→manage to do sth经过努力克服困难，设法做成某事
Given a chance, I will manage to do the work well.
如果给我机会，我会设法做好这项工作。
学生自主进行信息判断。
分组讨论，派代表向全班汇报。
听录音，关注工作流程中的关键词来获取答案。
名称
项目
Unit 3
课时
课时分配
基础课
May I Help You?
6
1,2
Warming-up，listening and speaking
3,4，5
Reading and writing
课型
New
特点
6，7，8
Real life skills
授课班级
地点
5号楼
教学目标
能力（技能）目标
知识目标
素质目标
Activity 3：Suppose you work at the front desk of a hotel. Ask properquestions to get the following information.
Activity 4: Complete the conversation and then role-play it with your partner.
她不喜欢哪种颜色。
Ask & Answer
观察图片，判断客人点的实物名称，做出正确选择。
初听
再听
学生积极思考，将餐馆点餐句子的顺序重排。
角色扮演
掌握重点单词用法，做好课后复习。
转换场景，进入“餐馆”这个职业情景，迅速进入waiter这个角色。
通过听去实现筛选信息。
训练学生熟悉工作流程中要用的问答，为下一个综合对话活动做句子准备。
Customer: Yes, please. I’d like a cup of coffee.
Waiter: Cream and sugar?
Customer: Just black’s fine.
Waiter: Anything else, sir?
Customer: And a piece of toast.
理解并掌握重点单词的读音，词义及其用法。
Unit Three
第三、四课时
（一名服务人员的重要性）
Reading
Reading
How Important Are You?
Step1:Skimming
Read the passage and find what “your” job is.
Answer: “You” are aworker whose main job is to deal with customers.
教学资料
及教学准备
Exercise book and students’ books
Test papers Some example sentences
板书设计
Unit Three
New words and expressions: language points:
教学后记
本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨。
Step Three: Arrangement
Arrange the sentence below to make a conversation between a customer and a waiter in a coffee shop.
Waiter: Are you ready to order, sir?
。
巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备。
复习巩固宾馆前台接待对话，并能够进行简单的日常对话。
Unit Three
第二课时
(在餐馆)
Listening & Speaking B