速卖通邮件回复模板

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速卖通服务回复

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order?We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you! Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通邮件模板

关于彩盒、充电线Hey,my friend.Good day!Glad to have your letter.And for your questions,I would like to say as followings:1.I couldn't understand well about the word "vibrates shock",could you kindly explain it for me?2.We just sell the ps3 controller without the box,but we can offer the box if you want it.However the price will be increased,because you know the parcel' weight will be affected by it and for the shipping fee,the controller with the box are almost 8.5USD because of it's weight.However for the free shipping we usually offered is about 6 USD. Because it is without the box.3.The charge cable is not offered,but we can sell it if you want it.Anyway,please be free to contact me if you have any question about it.And I will go all out to help you to solve problems.Best wishes to you and your families!Thank you!催付款Dear Friend,Good Day!We appreciate your order.You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price.we only have blue,sliver,yellow,gold,pink,red,green colors left,we would like to inform you that this product has a highrisk of selling out soon.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.Thanks again! Looking forward to hearing from you soon.Best RegardsSean/store/product/Free-Shipping-Original-Wireless-Bluetooth-Joystick-For-sony-Playstation-3-PS3-SIXAXIS-Game-Controller/1669062_32276385 756.html客人未付款邮件（价高？给点优惠3%左右）Dear Valued Customer,Today we observe your order or fail to pay the state, and we think that if you see we give youpayment process, already know how to pay.But don't know what causes you haven't payment, if you think the price is high, we can give you a discount of 3%.Hope to see you again to my shop, we can long-term cooperation.Best Regards客人未付款邮件（其他卖家比你这个便宜，强调你质量和服务，列一个你的服务流程,从咨询到收货)Dear Valued Customer,A few days passed, and we think maybe you found some cheaper than my shop.We have four years’ experience of Bags, Shoes & Accessories business in China, and we have our own factory and more than 100 employees. We will carefully examined again before the shipment, and try to avoid your loss, if there is quality problem, take pictures after that, we will fill the last clothes in the next order.Thoughtful service is the foundation of business cooperation, believe we can become very good business partner.Best Regards下单已付款Dear Valued Customer,Thank you for paying for your order no.We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~Best Wishes~缺货取消订单Dear Valued Customer,Thank you for your reply.Would you please choose the other cause to cancel the order?We knew it is our fault.But please offer us the big favor.We really need your great help.Hope you can forgive us and change the cause.We will offer you some discount in your new order.After we check the cause, we will agree the canceling at once, and you will getthe refund in 1-7 working daysNice day^^催评1、模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，大小包快递）Dear Valued Customer,We are happy to inform you that your purchase has been dispatched and the courier No. will refresh after two days. The typical time of arrival is between 10 and 30 days. If your item does not arrive within 30 days, please let us know.After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours!Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!Yours sincerely2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store - we hope you are enjoying your purchase! Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service. It only takes a moment, and it’s a great way to help others make purchases like yours!If you are unsatisfied with any aspect of our service, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!Yours sincerely,3、模板三：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from our store:/store/1669062We hope we’ll see you again on our store soon.Yours sincerelyB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.Please contact us at any time so we can findout why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!Thank youYours sincerely,差评改好评Dear Valued Customer,We are so sorry to check that you leave us neutral feedback of the orderWe are so sorry about the problem you told us. If you can change the feedback. We can offer you 1-5$ off discount in your new order.Would you please change the feedback? Please check here to change the feedback: /revising_feedback.htmlWe are begging for your forgiveness and understanding.Thank you in advance.Have a nice day物流模板1、Not Found:Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.As per tracking result powered by , I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as "Not found" it's telling you that your tracking information is unavailable, it doesn't mean that we haven't been mailed your item.(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have beensent for tracking details to be available from the shipping carrier.)Therefore, please hold on for a few more days and try to check your order some time later?Thanks for your business again!Have a nice day!Best regards,2、Transit(过境):Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today. Here is a link for you to ref your package status in transportation：这里复制17track查询完的结果链接就可以了。

速卖通营销邮件范文

速卖通营销邮件范文
尊敬的用户，
感谢您对我们的产品表达了浓厚的兴趣。

我们是一家专注于速卖通运营和营销的公司，为全球卖家提供一站式的解决方案。

我们的产品从需求分析、产品选品、店铺搭建、海外仓储、增值服务等多个方面为您提供最优质的服务。

通过我们的专业团队和丰富的经验，您可以获得以下优势：
1. 市场分析：我们将根据您的产品特性和市场需求，为您提供详细的市场分析报告，帮助您了解竞争对手和潜在目标客户。

2. 产品选品：我们会根据市场需求和竞争状况，协助您选择最适合的产品，并提供供货渠道，保证您的产品来源和质量。

3. 店铺搭建与优化：我们将帮助您搭建专业且符合速卖通规范的店铺，同时优化店铺设置和产品布局，提升店铺曝光率和销售转化率。

4. 海外仓储与物流：我们与多家国际物流公司合作，为您提供海外仓储和物流服务，大大缩短产品送达时间，提高客户满意度。

5. 增值服务：我们提供包括产品拍摄、广告推广、客户服务等一系列增值服务，帮助您打造品牌形象和提升销售业绩。

我们相信，通过我们的专业团队和多年的经验，我们能够为您提供最适合的速卖通营销解决方案，帮助您实现销售增长和业务扩展的目标。

希望能有机会与您进一步沟通，解答您关于速卖通营销的疑问，并为您量身定制适合您的营销计划。

期待与您合作，共创双赢！
谢谢！
祝好！
速卖通营销团队。

速卖通物流状态跟进邮件

物流相关回复邮件1、包裹查无信息【Not found】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.As per tracking result powered by XX物流信息网站,I'm very sorry to inform you that your item is still lack of tracking information right now.If you got a tracking result as"Not found"it's telling you that your tracking information is unavailable,it doesn't mean that we haven't been mailed your item.(Note:There may be a delay between scanning events and the availability of tracking information related to those scanning events.The tracking information may not appear online immediately. Normally it takes a few days after the item(s)have been sent for tracking details to be available from the shipping carrier.)Therefore,please hold on for a few more days and try to check your order some time later? Thanks for your business again!Have a nice day!Best regards,storeXXX2、包裹正在运输中【Transit】Dear valued customer:Hello!I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.Here is a link for you to ref your package status in transportation：这里复制物流信息网站查询完的结果链接就可以了。

速卖通新手卖家-基础客户服务邮件模板

问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.

Aliexpress速卖通中差评最终模板

回复速卖通中差评的最终模板1 物流太慢2 没收到货3 色差4 质量不好，做工问题（有胶水，小挂件歪了之类的）5 不知道怎么使用6 短装7发错货8 尺寸不对9 跟想象中不一样，不满意10物流中产生的问题(破损，生锈等等）11 没收到但已开纠纷退款12 对货物很满意1物流太慢We are so sorry it took so many days, but we sent it to you very soon after you paid. Generally, most buyers get their items in time. But unluckily, it needs many days for customs clearance, and the post office was very busy days before, so it arrived later. However, we will not let any client suffer loss, please leave a message to me, and we will send a small gift to you as compensation. Have a good day~2 没收到货Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. Please contact the post office to confirm. If you still not receive the package in 15 days, we will resend you another. Wish you have a good day~ Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. could you contact the post office to have a confirm? Hope you couldtell us whatever you got or not, so that we can solve the problem for you, sorry for the inconvenience again,3 色差Dear, we are so sorry for the color difference, but due to the angle light and the different display screens, the color of the actual object and the picture may be slightly different, hope you can understand. Dear, if you have any doubt or problem, please do not hesitate to contact us, we will try our best to help you, wish you have a good day~4做工问题,残次品（有胶水，小挂件歪了之类的）Dear, I am so sorry that you got a defective product, and we will pay more attention to it. Customer's satisfaction is what we keep chasing for, and we always offer top quality products and customer service, all our customers love our product. We have already punished the employee who made the mistake. Thank you for your feedback, and we will contact our warehouse to avoid this situation next time. Now we will resend a good one to you if you agree. Wish you have a good day~4.1 质量问题Hi, dear, we are so sorry to see you leave negative/neutral star for us. Customer's satisfaction is what we keep chasing for, we always offer top quality products and customer service, many customers like our product. Thank you for your feedback, we will offer better product and customer service. If you have any problem or doubt, please don't hesitate to contact us,wish youhave a good day~5 不知道怎么使用Hi, dear, we are so sorry you do not know how to use this product. We will send you the video to show you how to use it. If you still can't understand, please don't hesitate to contact us, we will show you how to use it step by step. Customer's satisfaction is what we keep chasing for, wish you have a good day~6 短装Hi, dear, we are so sorry to see that, but we checked the package carefully before shipping out, it my lost during the long transit. Please do not worry, we will not let you suffer any loss. We will resend you the missing items with a gift as compensation. Also we can offer you a good discount for your next order. Wish you have a good day~7 发错货Dear friends, we are so sorry to bring you any inconvenience, and we have checked with warehouse. Because there are so many orders everyday, maybe they put wrong product in your parcel. We have already punished the employee who made the mistake. Could you please give us a chance and we won't let this mistake happen again. For this problem, In order not to let you have any loss , we can resend a new one to you. Hope you can forgive us, Thanks and have a nice day~8 尺寸不对Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We have already indicated the size of the product in the picture. Please check it again. Dear, if you need a big one or a small one, please contact us before purchasing. We will give you the best size for what you want. Wish you have a good day~ Thanks9 跟想象中的不一样,不满意Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. Customer's satisfaction is what we keep chasing for. We are striving to improve ourselves in terms, service, quality, sourcing, etc. From now on, we will mention this and do better next time. Thank you for your feedback. Hope we can make business next time. Wish you have a good day~10 物流中产生的问题（破损，生锈等等）Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We checked the package carefully before shipping out. It may caused by long time transit. Don’t worry, dear, please contact us immediately when you see this message, we will give you a satisfied solution. We apologized to bring you any inconvenience, wish you have a good day11 没收到但已开纠纷退款Hi, dear, we are so sorry to bring you any inconvenience. The parcel may have a little delay. But we are responsible seller, customer's satisfaction is what wekeep chasing for. In order to make you satisfied, we have already refunded your money. Dear, We apologize again for any inconvenience, wish you have a good day~12 对货物很满意Dear buyer,Thank you for your order. If you like our items and service, could you please leave full 5 stars for us ? Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve youBest Regards!。

(完整word版)Aliexpress速卖通中差评最终模板

回复速卖通中差评的最终模板1 物流太慢2 没收到货3 色差4 质量不好，做工问题(有胶水，小挂件歪了之类的）5 不知道怎么使用6 短装7发错货8 尺寸不对9 跟想象中不一样，不满意10物流中产生的问题（破损，生锈等等）11 没收到但已开纠纷退款12 对货物很满意1物流太慢We are so sorry it took so many days，but we sent it to you very soon after you paid。

Generally，most buyers get their items in time. But unluckily, it needs many days for customs clearance, and the post office was very busy days before，so it arrived later. However, we will not let any client suffer loss，please leave a message to me, and wewill send a small gift to you as compensation。

Have a good day~2 没收到货Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. Please contact the post office to confirm。

If you still not receive the package in 15 days，we will resend you another. Wish you have a good day～Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. could you contact the post office to have a confirm？Hope you could tell us whatever you got or not, so that we can solve the problem for you, sorry for the inconvenience again，3 色差Dear, we are so sorry for the color difference, but due to the angle light and the different display screens, the color of the actual object and the picture may be slightly different, hope you can understand。

邮件模板

速卖通卖家站内信回复或邮件回复汇总询盘买家和来店铺停留超过30分钟的站内信亲爱的朋友，欢迎您光顾我的店铺，我们有什么产品是您感兴趣的吗？我们虽然是新店，但我们有自己的工厂和超过100名员工，产品的质量和店铺的服务是有保证的。

如果您有什么需要，请随时与我联系，期待您的回复。

Dear friend,Welcome you to my shop,we have what products are you interested in?Although we are new stores,but we have our own factory and more than100staff,the quality of the products and shop service is assured.If you need anything else,please feel free to contact me,looking forward to your reply 催付款的邮件亲爱的朋友谢谢您的订单。

但似乎订单仍然未支付的。

如果有什么需要我能帮助您的，比如价格、大小、颜色等,请随时与我联系。

在付款后被证实,我将处理订单和出货尽快公开。

谢谢!Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you,such as price,size,color etc.Please feel free to contact me.In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible.Thank you!Best Regards客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通快捷短语模板 -回复

速卖通快捷短语模板-回复
以下是“速卖通快捷短语模板”：
1. 您好，请问有什么我可以帮助您的吗？
2. 非常感谢您的询问，请稍等我为您查询一下。

3. 抱歉，目前该商品暂时缺货。

请关注我们的店铺，我们会及时更新库存。

4. 很抱歉，该商品不支持退换货，请您在购买前仔细阅读商品详情。

5. 客户先生/女士，请问您需要多少件这款商品？
6. 如果您有任何问题或疑虑，请随时联系我们。

7. 感谢您的支持和理解，我们会尽快安排发货。

8. 您好，请问您选择什么样的物流方式？
9. 您可以在订单详情页中找到您的物流信息。

10. 感谢您对我们店铺的关注，期待为您服务。

11. 很抱歉，我们目前仅支持在线支付。

12. 请确定您的收货地址是否正确，以确保包裹的准确寄送。

13. 您可以通过速卖通的聊天功能向我们发送您的退货申请。

14. 非常抱歉给您造成了困扰，我们会尽快解决您的问题。

15. 您可以在订单详情页中找到您的订单号。

16. 我们会尽快处理您的订单，并安排发货。

17. 如果您对收到的商品有任何问题，请及时联系我们。

18. 如果您对我们的服务满意，请给我们一个五星好评。

19. 我们会尽快处理您的退款申请，请耐心等待。

20. 如有任何其他疑问，请随时联系我们的客服团队。

速卖通客户沟通模版

客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

速卖通邮件回复技巧

速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of th e X color left. Since they are very popular, the product has a high risk of selling out soon. Plea se place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is re asonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like themas well. You can click on the following link to c heck them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

如何回复速卖通站内信及买家留言,速卖通通用回复模版

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

速卖通服务回复模板

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buyingexperience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the orderWe knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通邮件回复模板

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

速卖通阿里巴巴亚马逊客户英文回复模板

Looking forward to hearing from you soon. Best regards, walker
若是质量问题,不影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?
In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on? walker
买家投诉有问题，首先需要买家提供证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluati on? We will double check after receivin g the pictures for you. If it is really our quality issue, the refund or new replacem ent will be availabl e for you.
We have another solution to help you solve the issue easier, if you can help us absorb the cost of $$$, we can send you a new one directly without the return that you don't need pay for the highly returnin Best regards ！ walker

速卖通快捷短语模板 -回复

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。

速卖通邮件回复模板

已经发货hi my dear frien‎dThe goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.regar‎d s在回复买家‎询盘时，一般可以分‎为四个步骤‎：跟买家打招‎呼、进一步介绍‎产品、告知买家付‎款同时应尽‎快发货、结束语。

以下为相关‎步骤的范例‎：1、当买家光顾‎你店铺, 询问产品信‎息时：重点：跟买家初次‎打招呼，要亲切、自然并表示‎出你的热情‎。

尽量在初步‎沟通时把产‎品元素介绍‎清楚，范例参考:Hello‎, my dear frien‎d.Thank‎you for your visit‎i ng to my store‎, you can find the produ‎c ts you need from my store‎. If there‎are not what you need, you can tell us, and we can help you to find the sourc‎e, pleas‎e feel free to buy anyth‎i ng! Thank‎s again‎.2、鼓励买家提‎高定单金额‎和定单数量‎,提醒买家尽‎快确认定单‎时可参考:Thank‎you for your patro‎n age, if you confi‎r m the order‎as soon as possi‎b le, I will send some gifts‎. A good news: Recen‎t ly there‎are a lot of activ‎i ties‎in our store‎. If the value‎of goods‎you buy count‎to a certa‎i n amoun‎t, we will give you a satis‎f ied disco‎u nt.3、交易进行中‎，通知买家去‎参看物流情‎况时，可参考：The goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.4、当完成交易‎，您表示感谢‎，并希望他下‎次能够再次‎回头时，可参考：Thank‎you for your purch‎a se, I have prepa‎r ed you some gifts‎, which‎will be sent to you along‎with the goods‎.Since‎r ely hope you like it. I'll give you a disco‎u nt, if you like to purch‎a se anoth‎e r produ‎c ts.5、推广新产品‎,采购季节期‎间根据自己‎的经验，可给买家推‎荐自己热销‎的产品。

速卖通感谢信模板

速卖通感谢信模板【篇一：速卖通模版信】速卖通模版信您是否还在为英语不好而苦恼？您是不是在纠结为什么自己的店铺信誉没有升高？这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，如ems或者dhl等）dear valued customer,we are happy to inform you that your purchase hasbeen dispatched! the typical time of arrival is between 7 and 10 days. if youritem does not arrive within 10 days, please let us know.after your item has arrived, why not take amoment to leave positive feedback about our products and service? it only takes a moment, and it’s a great way to help others make purchases like yours!thank you for your custom, and we look forwardto providing you with the best buying experience again on aliexpress!yours sincerely,seller nameb.如果使用的是挂号大小包dear valued customer,we are happy to inform you that your purchase hasbeen dispatched! the typical time of arrival is between 14 and 39 days. if youritem does not arrive within 39 days, please let us know.after your item has arrived, why not take amoment to leave positive feedback about our products and service? it only takesa moment, and it’s a great way to help others make purchases like yours! thank you for your custom, and we look forwardto providing you with the best buying experience again on aliexpress!yours sincerely,seller name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评dear valued customer,thank you for shopping on our store - we hopeyou are enjoying your purchase!your shopping experience is very important to usand our business. we would like to invite you to leave positive feedback on ourproducts and service. it only takes a moment, and it’s a great way to helpothers make purchases like yours! if you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.thank you for your custom, and we look forwardto providing you with the best buying experience again on aliexpress!yours sincerely,seller name3、模板三：已经确认收货后，提醒买家及时留评dear valued customer,thank you for shopping on our store - we hopeyou are enjoying your purchase!your shopping experience is very important tous and our business. we would like to invite you to leave positive feedback onour products and service. it only takes a moment, and it’s a great wayto helpothers make purchases like yours!if you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.thank you for your custom, and we look forwardto providing you with the best buying experience again on aliexpress!yours sincerely,seller name4、模板四：收到评价后a：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：dear valued customer,thank you for your recent positive feedback!your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!you can check out more great products from ourstore: we hope we’ll see you again on our store soon.yours sincerely,seller nameb：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：dear valued customer,we are sorry to see that you left negative or neutralfeedback relating to your recent purchase experience from our store.please contact us at any time so we can findout why you were unhappy and resolve your problems. we hope then you can reviseyour feedback into a positive feedback for us!yours sincerely,seller name.如果以上几点您都做到了，恭喜您，您的店铺信誉和好评率马上就会提升咯！【篇二：感谢信模板】致谢函尊敬的xxx：您好！在您的亲切关心、热情支持和积极参与下，“xxx演讲赛”已于xx月xx日在xxx成功举办，在此谨代表本次比赛的全体组织者和参与者向您表示衷心的感谢和崇高的敬意，感谢您对本次比赛所做的巨大贡献。

速卖通邮件回复模版

缺货尺码Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support!缺货颜色We are really sorry that the product you ordered is out of stock. Could you please change another color please?未收到货拒绝纠纷Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding.未收到货，已到达目的国Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient.下单未付款Dear Friend,We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best RegardsZhang已付款订单Dear Friend,Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best RegardsZhang发货后Dear Friend,The item XXXXX you ordered has already been shipped out and the tracking number is XXXXX. The shipping status is as follows:XXXXXYou will get it soon. Thank you for your support!Best RegardsZhang询问是否收到货Dear Friend,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Aliexpress. If not, please let me know. Thanks!Best RegardsZhang订单完成Dear Friend,Hi. I am very happy that you have received the goods. I hope that you are satisfied with the items and look forward to doing more business with you in future. Please give us a positive feedback. Thanks for your support!Best RegardsZhang提醒卖家给自己评论Dear Friend,Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don’t hesitate to tell me.Best RegardsZhang收到好评后Dear Friend,Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you. Thanks! Best RegardsZhang包装有问题Dear Friend,I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best RegardsZhang。

速卖通快捷短语模板 -回复

速卖通快捷短语模板-回复
1. 请问有什么可以帮到您的吗？
2. 非常抱歉，指定商品暂时没有货。

3. 您需要什么颜色/尺寸的商品？
4. 感谢您对我们的支持！
5. 商品已发货，请您耐心等待。

6. 您可以选择国际快递或邮寄方式进行配送。

7. 您可以在订单详情页面查看配送状态。

8. 请您确认收货后及时对订单进行评价，谢谢！
9. 我们提供全球范围内的免费配送服务。

10. 建议您先查询当地的报关规定，以避免产生额外费用。

11. 请确保您提供的收货地址准确无误。

12. 如果您对商品有任何疑问，请随时联系我们。

13. 我们会尽快为您安排退货和退款服务。

14. 很抱歉给您带来了不便，我们会尽快处理您的问题。

15. 您可以通过在线客服获取更多关于商品的信息。

16. 请您检查一下购物车中是否还有其他商品需要添加。

17. 如果您有任何关于支付方式的疑问，请告诉我们。

18. 请您核对一下订单信息是否正确。

19. 感谢您对我们产品的认可和支持！
20. 为了保障您的利益，请您及时核对订单信息。