客房服务英语对话
客房服务英语对话题库
客房服务英语对话题库题型一：中译英1.您的房号是多少？(May I have your room number, please?)2.请让我看一下您的房卡好吗？(Could you show me your room card, please?)3.我带您去您的房间。
(I will show you to your room.)4.电视机坏了（The TV set doesn’t work.）5.您的房间里有迷你酒吧。
（There is a mini bar in your room.）6.现在已恢复正常，很抱歉，打扰您了。
（It’s in order now，sorry to interrupt you.）7.您的房间里有保险箱。
（There is a safe in your room.）8.这是电视机的遥控器。
（This is the remote control of the TV.）9.我们可以借给您一个电吹风。
(We can lend you a hair dryer.)10.我是客房服务员，可以进来吗？(Housekeeping, may I come in？）11.我现在可以打扫您的房间吗？(May I make up/clean your room now?)12.对不起,我没有听明白,请您稍等,我找另一位同事过来帮您。
（I am very sorry ,I cannot get what you said,please wait a moment,and I will find someone to help you.）13.对不起，请问您有没有要洗的衣服？（Excuse me. Do you have any laundry？）14.请您在借物单上签字。
(Please sign your name in the borrow list.)15.希望您在我们酒店过得愉快。
(Wish you have a best stay in our hotel.)题型二：英译中16. I’m here to change the sheets and pillowcases. （我来调换床单和枕套。
向客人介绍客房英语情景对话范文
向客人介绍客房英语情景对话范文Good afternoon, sir! Welcome to our hotel. How may I assist you with your room selection?We have a variety of rooms to choose from. Our standard rooms are comfortable and equipped with all the basic amenities you might need. But if you're looking for something more luxurious, our deluxe rooms offer a bit more space and a touch of elegance.If you're traveling with family or friends, our suites might be a better fit. They come with separate living and sleeping areas, as well as a kitchenette for your convenience.Of course, if you're here for business, we also have executive rooms with high-speed internet and a dedicated workspace. These rooms are designed to ensure maximum productivity while you're away from the office.And if you're in need of a relaxing getaway, our spa suites are the perfect choice. They feature a private spa area with a sauna and jacuzzi, perfect for unwinding after a long day.Our hotel is also pet-friendly, so if you're traveling with your furry friend, we have pet-friendly rooms available too.So, which one do you think would suit your needs best? Let me know and I'll be happy to arrange it for you.。
酒店客房服务英语口语情景对话
我们都知道酒店的服务会决定酒店的档次。
所以每个细节都会留给客户不同的印象。
以下是编辑整理的酒店⽇常⼯作中最常⽤到的酒店客房服务英语⼝语情景对话，希望对⼤家有所帮助。
酒店客房服务英语⼝语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先⽣？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I would like you to go and get me a flask of hot water.我想请你给我拿⼀瓶开⽔来。
5．I'm sorry that your flask is empty.很抱歉您的⽔壶空了。
6．May I do the turn-down service for you now?现在可以为您收拾房间了吗？7．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了⼀些朋友过来聚聚。
8．Could you come back in three hours?你能不能过3⼩时再来整理？9．Certainly, madam. I'll let the overnight staff know.当然可以，⼥⼠。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理⼀下浴室好吗？11．I've just taken a bath and it is quite a mess now.我刚洗了澡，那⼉乱糟糟的。
12．Besides,please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的⽔来。
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
客房服务英语100句
Housekeeping （客房服务英语）1．Housekeeping ．May I come in 我是客房服务员，可以进来吗2．When would you like me to do your room ，sir 您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like ．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water ．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty ．很抱歉您的水壶空了。
6．May I do the turn-down service for you now 现在可以为您收拾房间了吗7．Oh，thank you ．But you see ，we are having some friends over ．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours 你能不能过 3 小时再来整理9．Certainly ，madam．I'll let the overnight staff know ．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom 请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now ．我刚洗了澡，那儿乱糟糟的。
12．Besides ，please bring us a bottle of just boiled water ．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark ．Would you like me to draw the curtains for you 天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you 您还有什么事要我做吗15．I'm always at your service ．乐意效劳。
Housekeeping 客房服务(酒店常用英语)
Housekeeping 客房服务(酒店常用英语) Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．很抱歉您的水壶空了。
104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。
酒店英语口语对话简单带翻译
酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。
）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。
）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。
）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。
您的房间已经预订好了。
）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。
请填写这份登记表。
）客人： Sure, here you go.（好的，给你。
）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。
这是您的房间钥匙。
您的房间号码是302号，三楼。
）客人： Thank you. Is breakfast included in the room rate?（谢谢。
早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。
客房服务英语100句
Housekeeping (客房服务英语)1．Housekeeping．May I come in我是客房服务员，可以进来吗2．When would you like me to do your room，sir您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now现在可以为您收拾房间了吗7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours你能不能过3小时再来整理9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark．Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you您还有什么事要我做吗15．I'm always at your service．乐意效劳。
酒店客房服务英语对话
酒店客房服务英语对话初中英语中的对话教学是整个初中英语教学中培养学生评议交际能力的一个必不可少的组成部分。
小编精心收集了酒店客房服务英语对话，供大家欣赏学习!酒店客房服务英语对话1C:Good morning.How can i help you?早上好，需要我帮忙吗?G:Yes.I want to change some US dollars into Chinese RMB.是的，我想把美元换成一些人民币C:How much is that?多少呢?G:US $ 100.Here you are.一百美元，这里。
C:We change foreign currencies according to today's exchange rate...100 US dollars,an equivalent of RMB 797 Yuan.100美元折合人民币797元G:OK,I'll take it.好的，我要兑换C:Please fill in the exchange memo,your passport number and the total sum,and sign your name.请填写交流备忘录,您的护照号码和总金额，并签署姓名.G:Here you are.Is that all right?在这里。
是吧?C:Yes,thanks.What denomination do you need?是的，谢谢。
你需要什么面额的?G:What denomination do you have?你有什么面额的?C:There are 100-Yuan notes,50-Yuan notes,20-Yuan notes,10-Yuan notes 5-Yuan notes and 1-Yuan coins.有100元纸币,50 元纸币,20 元纸币,10 元纸币5元纸币和1元硬币。
酒店客房英语教学服务用语
HK Service English服务用语问候语1、Good morning ,sir(madam) 早上好,先生(小姐)。
2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。
3、Good evening ,miss Price晚上好,普莱丝小姐。
4、How are you today ,Mr. Brown ?你今天好吗?布朗先生.。
5、I’m quite well ,thank you. 我很好,谢谢你。
6、Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)。
7、Nice to meet you ,sir. 见到你真快乐，先生.。
8、Are you Mrs. Best? 你是贝丝特夫人吗?9、You must be professor Ford. 你一定是福特专家。
10、May I know your name, sir(madam)?我可以懂得你旳名字吗?先生(小姐)。
11、Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信。
12、you’re wanted on the phone, Captain Smith.史密斯船长,有你旳。
13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐。
14、May I be of service to you, Mr. Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ? 请坐，小姐。
提供协助7、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21、May I help you with your suitcase?我能帮你拿你旳箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble . 麻烦你了25、It’s very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢感谢语及应答27、You’re welcome. 欢迎你28、Not at all. 不用谢29、That’s all right. 没关系30、Don’t mention it. 别提了31、It’s my pleasure. 这是我旳荣幸表达欢迎32、Welcome ,sir(madam).欢迎光顾，先生（小姐）33、Welcome to our hotel ,sir (madam).欢迎光顾我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们很快乐你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).道歉37、I’m sorry, sir (madam).对不起,先生(小姐).38、I’m very sorry. 非常抱歉.39、I’m sorry to trouble you. 对不起打扰你了.40、I’m sorry to have taken so much of your time.对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupting you.原谅我打挠你了.43、I hope you’ll forgive me.我但愿你能原谅我.对道歉语旳应答44、It doesn’t mater. 没关系.45、It’s nothing. 没什么.46、Never mind. 别放在心上.47、That’s nothing. 没什么.48、Don’t bother about that. 别再想它.49、Don’t worry about it. 别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错(二) 客房服务常见用语1．Housekeeping．May I come in？我是客房旳，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．假如您乐意，目前就可以打扫。
客房服务英语
1．Welcome to our hotel..欢迎光临我们饭店。
2．I’m always at your service, sir/madam.我随时为您服务，先生/小姐。
3．After you, madam.小姐，您先请。
4．I hope I’m not disturbing you. Good night.但愿我没有打扰您，晚安。
5．When would you like me to make-up/tidy your room, sir? 您需要我什么时间来我为您整理房间，先生？6．Housekeeping. May I come in?客房服务员。
我可以进来吗？7．Please leave your laundry in the laundry bag.请把要洗的衣服放在洗衣袋中。
8．I hope I’m not disturbing you.我希望没有打扰您。
9．One moment, madam. I’ll bring it to you right away.等一会，夫人。
我马上送来。
10．I will call the electrician right now.我现在给您请电工。
11．Turn-down service.夜床服务。
12．I’m glad to serve you .很高兴为您服务。
13．Please send someone to pick up my laundry.请派人来取我的衣服。
14．May I tidy your room now?我现在可以整理您的房间了吗？15．Do you have any laundry?您有衣服要洗吗？16．Thank you, but we can’t accept it.谢谢您，但是我不能接受。
17．May I know your name and room number please.请告诉我您的名字和房号。
18．Is there anything else I can do for you, sir/madam?请问我还能为您做些什么？19．Would you like express service or normal service for your clothes? 您要快洗服务还是普洗服务？20．I’ll be with you in a moment, sir/madam.先生/太太，我一会儿就来21．This pillowcase is too dirty. Could you change another one for me? 这个枕套太脏了，换一个好么？22．I’m here to change the sheets and pillowcases.我马上调换床单和枕套。
客房服务中经常用到的英语对话
客房效劳中经常用到的英语对话：一：关于洗衣效劳1、Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服？2、The laundry man is here to collect it.洗衣房效劳员来这儿收要洗的衣服了。
3、If you have any, please just leave it in the laundry bag假如您有衣服要洗，请放在洗衣袋里。
4、Please tell us or notify in the list whether you need your clothesironed, washed, dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或补缀，还要写明何时需要取衣服。
5、What if there is any laundry damage?假如你们洗衣时损坏了衣服怎么办？6、In such a case, the hotel should certainly pay for it.假如是这样，饭店当然应该赔偿。
7、Could you send someone up for my laundry, please?请问，你们能派人来收要洗的衣服吗？8、A valet will be up in a few minutes.洗熨工马上就到。
9、Will the color run in the wash?洗衣时会掉色吗？10、We'll dry-clean the dress.我们将干洗这条裙子。
11、We'll stitch it before washing.我们会在洗之前把衬里缝好。
12、When can I have my laundry back?我何时能取回洗的衣服呢？13、But would you like express service?不过，您是要快洗效劳吗？〔费用加收50%〕14、I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。
请求客房服务-酒店英语情景对话
请求客房服务-酒店英语情景对话 在酒店打电话需要客房服务，请服务人员拿绷带的英语情景对话。约翰： Hi, I`m in room 222. 你好.我是住在222房间的客人. 办事员： Yes, Can I help you? 你好.你有什么事? 约翰： Can I request some items to be brought up? 我能不能请你拿些东西上来? 办事员： Of course you can, this is room service. 当然能够.这是我们的房间服务. 约翰： I would like to request some bandages. 我想要一些绷带. 办事员： No problem, I`ll come up in about five minutes. 没问题.我大概五分钟之后上来. 约翰： Could you also bring me some extra drinking water? 你能不能再给我拿一些饮用水上来? 办事员： Okay. I`ll bring an ice bucket along with some water for you. 好的.我会带一桶冰块和水给你. 约翰： Sorry, but I will also need a shaver. 不好意思.我还需要一个刮胡刀. 办事员： Sure. Is there anything else you need me to bring up to your room? 好的.你还需要我带什么东西到你的房间吗? 约翰： That is all thank you. Please try to hurry, I cut my finger. 就这些了.谢谢你
客房服务英语
客房服务英语1． Good morning/afternoon/evening, sir/madam先生/小姐，早上/下午/晚上好！2． May I help you, sir/madam先生/小姐，我能帮什么忙吗？3． How are you today , sir/madam?先生/小姐，您好吗？4． Very well, thank you! And you, sir/madam?谢谢，很好，您呢？/先生/小姐？5．It’s my pleasure.非常高兴为您服务。
6。
You’re welcome.不客气。
7。
Glad to be service. I’m at your service.乐意为您郊劳。
8。
Not at all. Thank for calling.一点也不，谢谢您的吩咐。
9。
My name is ____.I `m the floor attendant.我叫——，我是楼层服务员。
10。
Welcome to Holiday Inn Crowne Plaza Jinan! 欢迎您光临济南假日海景大酒店！11 。
Thank you for your kind compliment.谢谢您的赞美。
12。
Take care! Good---bye and good luck.保重，再见，祝您好运。
13。
Have a nice trip!祝您旅途愉快。
14。
We’ll be looking forward to seeing you again.我们盼望能再次和您见面。
15。
Hope you’ll have a pleasant trip home.祝您归途愉快。
16。
Hope you’ll have a happy landing！祝您一路顺风。
17。
Good---bye, sir and thank you for coming.再见，先生，谢谢您的光临。
18。
实用英语口语翻译-客房服务
实用英语口语翻译-客房服务
★1. Housekeeping. May I come in? 客房部，我可以进来吗？
2. I need an Internet cable for my laptop. 我需要一条笔记本上电脑的网线。
3. Would you tidy up a bit in the bathroom? 请整理下浴室好吗？
4. May I do the turn-down service for you? 可以为您做夜床服务吗？
5. The air conditioner seems to be out of order. 空调好像出毛病了。
6. Just tell me whatever you would like me to do. 有什么事要我做，请尽管吩咐。
7. When would you like me to do your room, sir? 您要我什么时间给您打扫房间呢，先生？
8. I will ask our manager to take care of your request. 我会叫经理来处理您的要求。
9. I would like you to go and get me a flask of hot water. 我想请你给我拿瓶开水来。
10. Our Housekeeping Department has very good baby-sitting service. 我们客房部有很好的托婴服务。
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A：客房服务，我能为您做些什么吗？A: Room service, can I help you?B：我们早要去纽约，因此我想让你们明天早上叫醒我。
B: I’m going to Newyork early tomorrow morning. So I would like to request an early morning call.A：没问题，那么您想让我们明天早上什么时候叫醒您？A: No problem, at what time would you like us to call you tomorrow morning?B：请在明早6阒印?B: At 6 sharp tomorrow morning, please.B：请用电话叫醒，我不想吵醒邻居。
B: By phone, please. I don’t want to disturb my neighbors.A：好的，那么我们明早6点叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.A：你好，我想要办理入住。
A: Hello, I would like to check in, please.B：您在我们这里预定客房了吗？B: Do you have a reservation with us?A：是的，我在你们酒店预订了今晚的房间。
A: Yes, I booked a room here for tonight.B：请问您的尊姓大名？B: May I have your name, please?B：请让我看一下您的护照好吗？B: May I see your passport, please?A：可以，这里给你。
A: Ok, here you are.B：我们为您保留了001房间。
B: We have Room 001 reserved for you.B：请您填一下这份来客登记卡。
B: Would you mind filling in his form, please?A：好的。
A: All right.B：请您在上面签上您的姓名，好吗？B: Could you sign your name here, please?A：可以了吗，先生？A: Will that be all right, sir?B：好了，祝您在我们酒店过得愉快。
B: Yes, I hope you’ll enjoy your stay in our hotel.------------------------欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam) 早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。
3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。
您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我潜龉荩ú吞 ⑸痰辏├础?5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、**hotel , front desk . Can I help you?**饭店，前厅。
您找谁？9、Sorry , I’ve dialed the wrong number .对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。
11、Sorry , he is not in at the moment .对不起，他现在不在。
Would you like to leave a message ?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much) .谢谢您（非常感谢）。
20、Thank you for your advice (information , help) 感谢您的忠告（信息、帮助）。
21、It’s very kind of you .谢谢，您真客气。
22、You are welcome .不用谢。
23、Not at all.不用谢。
Don’t mention it .不用谢。
24、It’s my pleasure .非常高兴为您服务。
(With pleasure.)(My pleasure.)25、I am at your service .乐意为您效劳。
26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。
27、I’m sorry .很抱歉。
28、Excuse me .对不起。
29、I’m sorry ,It’s my fault.很抱歉。
那是我的过错。
30、Sorry to have kept you waiting .对不起，让您久等了。
31、Sorry to interrupt you .对不起，打扰您了。
32、I’m sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That’s all right.没关系。
35、Let’s forget it.算了吧。
征询语：36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。
37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ? 有什么能为您效劳的吗？39、Just a moment , please.请稍等一下。
40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。
Yes, of course .当然可以。
指路用语:41、Go upstairs/downstairs.上楼/下楼。
42、It’s on the second (third) floor .在二（三）楼。
43、Excuse me.对不起。
Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。
45、It’s in the lobby near the main entrance.在大厅靠近大门。
46、It’s in the basement at the end of the corridor.在地下室走廊尽头。
提醒用语：47、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don’t leave anything behind.请别遗忘您的东西。
50、Don’t worry.别担心。
51、Take it easy.放心好了。
52、Please don’t smoke here.请不要在这边抽烟。
告别语：53、Goodbye.再见。
54、See you late.再见。
55、Good night .晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier’s desk over there.请去那边帐台付款。
5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping .May I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.我希望没有打扰您。
9、One moment ,madam. I’ll bring them to you right away .等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor , ……)我给您请电工（大夫……）。
餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。
May I take your order ,sir?您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。