酒店面试中会遇到的一些常规问题中英文
酒店面试问题及回答【7篇】
酒店面试问题及回答【7篇】酒店面试常见的英语问题分享给大家,希望能祝大家一臂之力。
牛牛范文为您精心收集了7篇酒店面试问题及回答,我们不妨阅读一下,看看是否能有一点抛砖引玉的作用。
酒店英语面试常见问题篇一Work experience is the type of workyou've done in the past. If you haven't started working yet you can say"Right now I'm still a sstudent." or "I'm a recent grad andIhaven't started working yet." In the second sentence, "recentgrad" is short for "recent graduate" and means that you havejust finished school.请告诉我你过去的工作经验,工作经验就是你过去所做的工作。
如果尚未开始工作,就可以回答“Right now I'mstill a student.”(现在我还是个学生。
)或者说“I'm a recentgrad and I haven't started working yet.”(我刚刚毕业,还没有开始工作。
)“recent grad”是“recent graduate”的缩写,意思是刚刚毕业。
Second One:What's your greatest weakness?This is apopular question that western employers like to ask to make candidates nervous!In fact, they ask this to know how you respond to a difficult question. Youshouldn't answer by telling your greatest weakness since you might not get thejob! Instead, you can tell them something that isn't directly related to thejob position.你最大的缺点是什么?西方老板特别爱问这个问题,让面试者感到很紧张。
酒店英语面试问题及答案 (菁选(最新8篇)
酒店英语面试问题及答案(菁选(最新8篇)酒店英语面试常见问题篇一1、你喜欢和什么样的人/经理一起工作?What kind of people/manager do you like to work with?这个问题主要是看你能否融入这个团队,同时,你喜欢一起工作的人通常往往是你本身性格的一个折射,意思就是你喜欢一起工作的人往往性格和你相似,所以这个时候面试人也想要知道你是如何看自己。
如果你面试国际性的酒店,往往可以说I like working with people who are open-minded, active and easy-going(这只是一个例子),也可以按照自己的性格以及你面试的岗位回答。
2、如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?What kind of value/contribution will you bring in if you join our hotel?可以大胆谈谈自己的优势,尤其是根据自己的经验。
可以说:If I get chance to join XXX hotel, I believe that my rich experiences in XXX(擅长的方面)can bring extra value to XXX hotel. Because/Since.(因为。
谈自己以前的经历)。
这个问题的关键是你能说出个一二来,而且面试官想要知道你是否知道自己的优势在哪。
3、How would you handle difficult or fussy customers?你是如何应对麻烦或者挑剔的客人的?这个问题算是酒店面试最常见问题之一了。
其实关于应对挑剔麻烦的客人,你的`回答可以遵循以下6个关键词来组织自己的语言,然后还可以举一个以前发生过的例子,来证明你指导如何应对麻烦和挑剔的客人。
*Respect/尊重*Empathy/同理心,站在客人的角度思考(I will put myself in the customer#39;s shoes, and try to see the situation from his/her perspective)*Listen/倾听*Identify the problem/找出问题*Avoid blame/避免责备*Resolve the problem/解决问题4、Would you describe yourself as more of a leader or more of a follower?你觉得自己是个领导者还是一个追随者?不要被问题给限制了。
酒店英语求职面试问答(最全)
酒店英语求职面试问答面试官:Interviewer(R)面试者:Interviewee(E)1. R:Tell me about yourself ?/Could you introduce yourself in English? 可以用英语介绍一下你自己吗?E:Good morning sir/madam. It is honor to meet you here and I really appreciate you offer me a chance of interview.Now let me introduce myself . My name is XXX , XXX is my hometown . I am a honest ,responsible and friendly person. I graduate from XXX University in 2012. My major is hotel management. I had a part-time job in Kempinski Hotel Beijing as a bellboy . I learned much when I got along with customers. So I like this kind of field very much and take it as my career.I am proud of applying for this job. If you give me a opportunity ,you will see my good performance at work. Finally ,I wish our hotel becomes the best one among this industry . Thank you for your time.早上好,先生/女士。
酒店英语面试问题
酒店英语面试问题(总3页)--本页仅作为文档封面,使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店英语面试问题这是一篇由网络搜集整理的关于酒店英语面试问题的文档,希望对你能有帮助。
1、能用英语自我介绍吗?Could you introduce yourself in english/Why don't you start with telling us about yourself2、您是如何培训本部门员工的?How do you train the staff in your department?3、如果酒店正式录取您,您上班第一件事是做什么?If you get this role , what will you do firstly?4、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.5、您如何理解服务行业的“服务意识”How do you unde rstand the “service consciousness” in service industry?6、您是如何理解职业道德的?How do you understand the morality of career?7、请举例您在工作中遇到的困难的`事,而您是如何克服的?Could you give me an example of the difficulty you met at work And how did you deal with it8、您对您以前的直属领导有何看法?How do you like your senior leader that you reported to directly?9、我们酒店的价值观是什么?Do you know our hotel value?10、您对自己未来五年内的职业生涯计划是什么?What is your career plan in next 5 years?11、业余时间里,你喜欢做什么?What do you like to do when you are not working?12、你是如何处理客户的负面反馈/投诉的?How do you handle negative feedback from customers?13、你喜欢喝什么样的人/经理一起工作?What kind of people/manager do you like to work with?14、你最喜欢你工作的哪部分最不喜欢哪部分What is your favorite part at your job and what is least part15、如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献? What kind of value/contribution will you bring in if you join our hotel?16、你开始投入找工作的时间有多久了?How long have you been looking for new job?17、你是怎么知道我们招聘这个职位的呢?How did you know our job opening?18、除了工资,还有什么福利最吸引你?Besides the salary, what kind of benefits attract you mostly?19、你觉得你有什么需要提高的吗?Is there anything you think that you can improve(Weakness问题)20、在你眼里,好的经理/服务员/接待员应该是什么样的?In your opinion, what is a good manager/waiter/recepionist supposed to be?。
酒店面试经典问题(中英文)[本站推荐]
酒店面试经典问题(中英文)[本站推荐]第一篇:酒店面试经典问题(中英文)[本站推荐]酒店面试经典问题1、您认为您的岗位职责有哪些?What do you think of your responsibility for this job?2、您的英语水平如何?How do you like the level of your English skill?3、能用英语自我介绍吗?Could you introduce yourself in English?4、您是如何培训本部门员工的?How do you train the staff of your department?5、如果酒店正式录取您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.7、您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?8、您是如何理解职业道德的?How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难,而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?10、您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?11、您的人生观是什么?What is your philosophy?12、您对自己未来五个的计划是什么?What are the five plans for yourself in the future?13、您都用业余时间学习些什么?What are you studying in your spare time?14、你的期望待遇是什么?What kind of treatment do you expect?15、请介绍你的家庭。
酒店英语面试问题汇总
酒店英语面试问题酒店英语面试问题汇总去酒店面试会遇到什么问题呢?下面是yjbys整理的关于酒店英语面试问题,欢迎阅读参考!Why did you leave (are you leaving) your job?为什么你要离职?What can you do for us that other candidates can’t? / What makes you unique?你与众不同的.地方在哪里?What are your biggest accomplishments/achievement?你最大的成就是什么?What was the biggest mistake you have ever made?你犯过最大的错误是什么?Can you work under pressure?你可以在压力下工作吗?Do you prefer working with others or alone?你喜欢和别人一起工作还是独自工作?How would you handle difficult or fussy customers?你是如何应对麻烦或者挑剔的客人的?Have you been a customer at our restaurants, and how was your experience?你来过我们餐厅吃饭吗?你觉得怎么样?Are you familiar with our menu and beverage offerings?你对我们的菜单和饮品熟悉吗?Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?描述一下你曾经遇到过的一个很不满的客人,你是如何解决的?并且说说你从中学到了什么?Would you describe yourself as more of a leader or more ofa follower?你觉得自己是个领导者还是一个追随者?Why should we hire you?为什么我们要聘用你?What are your goals?你的目标是什么?When were you most satisfied in your job?你什么时候对你的工作最满意?What are three positive things your last boss would say about you?你的前任上司给过你哪三个积极的评价?Why do you want to work here?你为什么想在这里工作?If you were an animal, which one would you be?如果你可以做一个动物,你想做哪个动物?。
酒店英语面试常见问题及回答
酒店英语面试常见问题及答复参加大酒店的面试,我们一定要掌握一定的英文听说能力。
以下是精心准备的酒店英语面试常见问题及答复,大家可以参考以下内容哦!Q: Can you sell yourself in two minutes? Go for it. (你能在两分钟内自我推荐吗?大胆试试吧!)A: With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.(依我的资格和经历,我觉得我对所从事的每一个工程都很努力、负责、勤勉。
我的分析能力和与人相处的技巧,对贵单位必有价值。
)Q:Give me a summary of your current job description. (对你目前的工作,能否做个概括的说明。
)A:I have been working as a puter programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support. (我干了五年的电脑程序员。
详细地说,我做系统分析,解决问题以及软件供应方面的支持。
)Q:Why did you leave your last job?(你为什么离职呢?)A: Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.(我希望能获得一份更好的工作,如果时机来临,我会抓住。
酒店预订部面试问题(4篇)
酒店预订部面试问题(4篇)以下是网友分享的关于酒店预订部面试问题的资料4篇,希望对您有所帮助,就爱阅读感谢您的支持。
篇一酒店面试应对技巧中英文对照Do you feel that you have the advantage there? 你觉得你的优势在那里?A : I cheerful personality, like with other people and happy to help others, to learn to listen, ability to communicate well. This in my work, give me a lot of help.答:我的个性开朗,喜欢与人打交道,乐于助人,同时善于倾听,沟通能力好。
这在我的工作中能给我很大的帮助。
how do you deal with complaints of the guests?你是如何处理客人投诉的? When the guest lodge complaints, the first to apologize to the guests, and then the patience to listen and understand the situation, If it is our mistakes, apologize to the guests, make appropriate compensation. For complex problems, mitigation guests radical mindset, we must not rush to position, reporting to higher authorities after guests reply. 答:当客人提出投诉时,首先先向客人致歉,然后耐心的倾听,了解情况,如果是公寓工作上的失误,在向客人道歉之后,做出相应的补偿。
【最新推荐】酒店英文面试常见问题及回答-word范文 (6页)
本文部分内容来自网络整理,本司不为其真实性负责,如有异议或侵权请及时联系,本司将立即删除!== 本文为word格式,下载后可方便编辑和修改! ==酒店英文面试常见问题及回答酒店面试常见的问题有哪些呢,小编为大家精心搜集了一篇“酒店英文面试常见问题及回答”,欢迎大家参考借鉴,希望可以帮助到大家!Q: Can you sell yourself in two minutes? Go for it. (你能在两分钟内自我推荐吗?大胆试试吧!)A: With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.(依我的资格和经验,我觉得我对所从事的每一个项目都很努力、负责、勤勉。
我的分析能力和与人相处的技巧,对贵单位必有价值。
)Q:Give me a summary of your current job description. (对你目前的工作,能否做个概括的说明。
)A:I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support. (我干了五年的电脑程序员。
具体地说,我做系统分析,解决问题以及软件供应方面的支持。
)Q:Why did you leave your last job?(你为什么离职呢?)A: Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.(我希望能获得一份更好的工作,如果机会来临,我会抓住。
酒店英语英语面试中的典型问题 (中英对照).doc
酒店英语英语面试中的典型问题 (中英对照)英:Following are some typical questions that an interviewer may ask during a job interview, and some typical responses: Can you tell me a little more about the Canto project that you did at ABC Incorporated?Oh, that was a very exciting project. We had to increase sales by 40% during the 2nd quarter, and our results exceeded expectations,even though we were under a lot of pressure.Why should I hire you?I feel that my qualifications match your job description. I have a proven track record in resolving problems, multitasking, and dealing with customers, as you can see from my resume.What can you offer this pany?In addition to the skills and experience we discussed, I'm an extremely hard worker, I'm very thorough and methodical, I get along great with people, and I'm a quick learner. Can you tell me some of your strengths and weaknesses?I'm loyal, honest, I manage my time effectively, I always follow through on my work, and I have great puter skills. Umm, I can't really say I have any major weakness that affects my performance at work. I believe in continual learning and on-the-job training so that I can perform evenbetter. Sometimes, I think I'm too hard-working, but I really love my work.Great! So when can you start?I have to give two weeks notice, which is just enough time to plete my current project. I can start any time after that.中:下面是会面者在工作口试中可能会问到的一些典型题目和一些典型的答复:你能更详细地告知我一些你为ABC公司做的Canto方案的一些情况吗?那是个非常冲动人心的工程。
酒店英文面试常见问题及回答技巧
酒店英文面试常见问题及回答技巧1. Can you tell me about your previous experience working in the hotel industry?- I have previously worked as a front desk associate at XYZ Hotel for two years. During my time there, I gained experience in check-in/check-out procedures, handling guest inquiries and complaints, and managing reservations. I also had the opportunity to assist with supervising the front desk team and implementing new procedures to improve efficiency.2. How do you handle difficult customers or complaints? - When faced with a difficult customer or complaint, I always remain calm and composed. I actively listen to their concerns and empathize with their situation. I make it a priority to find a solution that meets their needs and exceeds their expectations. If necessary, I involve a supervisor or manager to help resolve the issue effectively and ensure the guest leaves satisfied.3. How do you prioritize tasks and manage time effectively in a fast-paced hotel environment?- In a fast-paced hotel environment, prioritizing tasks and managing time efficiently is essential. I always start by creating a to-do list and organizing tasks based on their urgency and importance. I use tools such as calendars or project management software to help visualize deadlines and milestones. Additionally, I communicate with my team members to ensure seamless coordination and cooperation to meet all deadlines.4. How do you handle multiple reservations and ensureaccuracy in room assignments?- When handling multiple reservations, I pay close attention to detail and ensure accuracy in room assignments. I confirm all necessary information with the guest, such as their preferences and special requests, to provide a personalized experience. I also double-check availability and cross-reference information with the reservation system to avoid any errors. If there are any conflicts or discrepancies, I proactively communicate with the guest and find a suitable solution.5. How do you handle stressful situations or high-pressure moments?- In high-pressure moments, I rely on my ability to remain calm and composed. I prioritize tasks based on their urgency and delegate responsibilities if necessary. I take short breaks to refocus and recharge. Additionally, I remind myself of the importance of providing excellent service to the guests and how my actions contribute to their experience. This mindset helps me stay motivated and focused, even in stressful situations.6. How do you ensure that you are up to date on hotel policies, procedures, and any changes?- I understand the importance of being knowledgeable about hotel policies, procedures, and any changes. I regularly review the employee handbook and attend training sessions to stay updated. I also take the initiative to ask questions and seek clarification from supervisors or colleagues when necessary. Additionally, I keep an eye on internal communication channels, such as email newsletters or notice boards, for any updates or announcements.7. How do you handle a situation where you are unable toaccommodate a guest's request?- If I am unable to accommodate a guest's request, I always make it a priority to communicate transparently and empathetically. I explain the situation honestly and provide alternative solutions whenever possible. I seek assistance from my supervisor or colleagues to explore any potential options or upgrades. Ultimately, I focus on ensuring the guest feels valued and that we have done everything we can to meet their needs.。
酒店英语面试问题【解答】
酒店英语面试问题【解答】你想要了解酒店英语问题吗,有哪些面试的问题我们有需要了解的呢?以下是YJBYS小编为大家整理的关于酒店英语,希望大家喜欢!1、您认为您的岗位职责有哪些?What do you think of your responsibility for this job?2、您的英语水平如何?How do you like the level of your English skill?3、能用英语吗?Could you introduce yourself in English?4、您是如何培训本部门员工的?How do you train the staff of your department?5、如果酒店正式录取您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurantbanquet.7、您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness”of service trade?8、您是如何理解的?How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难,而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?10、您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?11、您的人生观是什么?What is your philosophy?12、您对自己未来五个的计划是什么?What are the five plans for yourself in the future?13、您都用业余时间些什么?What are you studying in your spare time?14、你的期望待遇是什么?What kind of treatment do you expect?15、请介绍你的家庭。
2023职场_酒店英文面试常见问题及回答
2023酒店英文面试常见问题及回答2023酒店英文面试常见问题及回答一1.Why should a hotel staff know as much as possible about the hotel ?If the hotel staff have a lot of knowledge , they can help guests to solve the problem well . They also improve the quality of service and standards of the hotel .2.Please describe what the Checkout service is ?The checkout service is the last part of the guest departure from the hotel ,And the satisfaction degree of the guest is also in the final completion of this link .3.If the guest pays by check/by credit card , what should you pay attention to ?If the guest use cash to pay , we need to pay attention to whether the money is real .If the guest use credit card to pay ,we need to pay attention to verify whether the informationon the credit card is true .4.Imagine you meet a guest hare to deal with , He/She keeps complaining about your service , what should you say ?If I meet a guest hard to deal with , I will listen to his complaints seriously .And then according to his needs to solve the problem for him , and cannot be angry with the guest .Trying my best to solve the problem for for guest2023酒店英文面试常见问题及回答二1.How are the activities of the front desk and the housekeeping department closely contacted ?The check in of every guest need to be handled at the front desk . All the guests have any need they can call the front desk , and then the front desk to inform other department to help the guest to solve the problem .so they are in closely contact .2.Why is the food and beverage department is very important division of a hotel ?The food and beverage department is very important in the operation of the hotel .It is the economic lifeline of theeconomic sources of the hotel .3.What kinds of skills is a waiter required to have ?They should have good sense of service , language skill , professional knowledge and skills .4.What kind of information does the front desk usually provide to the guest ?The types of room , the room rate of the room , the facilities in the guest room and other service and so on .2023酒店英文面试常见问题及回答三1.Would you please give us a brief introduction to the reservation service?When we travel or take part in meetings that need to go out , We can meet our needs by booking , There are many ways to reserve , Such as telephone reservation ,internet reservation and so on . We can book ticket , hotel, restaurant in this ways .I think reservation service is very convenient for us .2.You are a Front Office Manager (FOM) of a hotel and you are helpinga business guest to check out .You find a small and beautiful vase in the guest room is missing ,how will you deal with this problem?If I am the hotel Front Office Manager , when the guest checking out , I will take the guest to the place where the people are few and say to him or her .When the staff cleaned the room , The staff said that an expensive vase was not found in his or her room . Then ask the guest whether he or she is not careful , when packing the luggage ,let the vase into the luggage carrier .Or put it in a place where we cannot see it .Please ask the guest to help us find the vase .If the guest want to collect the vase ,he or she has to pay money to the hotel . Finally , If we cannot find the vase ,I think I will pay for the vase for the hotel .3.Would you please tell us the the definition of VIP ?What are the differences between VIP guests and other guests ?The full name of VIP is important person . VIP guests are the most important customer market in the hotel . VIP guests and ordinary guests in the hotel to enjoy the treatment and service standards aredifferent ,The identity of the VIP guests is more distinguished than the ordinary guests .4.Why is housekeeping a department of primary importance in the hotel operations ?The housekeeping department is very important in the operation of the hotel .It is the economic lifeline of the economic sources of the hotel .。
星级酒店中英文面试题
星级酒店中英文面试题(最新版)编制人:__________________审核人:__________________审批人:__________________编制单位:__________________编制时间:____年____月____日序言下载提示:该文档是本编精心编制而成的,希望大家下载后,能够帮助大家解决实际问题。
文档下载后可定制修改,请根据实际需要进行调整和使用,谢谢!Download tips: This document is carefully compiled by this editor.I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!正文内容星级酒店中英文面试题:1.whats your name?may i know your full name?may i know ur first name?你的姓名,你的全名,你姓什么?2.tell me your birthday,whats your date of birth? when were u born?告诉我你的生日,你的出生日期是什么? 你什么时候出生的?3.where are you from? where is your native place,where is your hometown?你是哪儿人,哪是你的祖籍,你的家乡是哪里?4.how tall r u, how much is your weight?你有多高,多重?5.say something about your family, what does your father do? how many people are there in your family? Are you married ? Are you single ?说说你的家庭情况,你父亲是做什么的?你家有几口人? 你结婚了吗?你是单身吗?6.Where did you graduate from? When did you graduated from your school? what was your major?你从那个学校毕业的? 你什么时候毕业的,你的专业是什么?7.whats your job? do you have a job now? where do you work?你做什么工作,你有工作吗? 你在哪儿工作?8.what time do you go to work? what is your duty shift? how many hours do you work?你每天什么时候去上班,每天工作时间是怎样的?你每天工作几小时?9.how do you find the job? do you like it? why?你对工作的看法是什么样的,你喜欢这份工作吗,为什么?10.why do you want to work abroad?你为什么想到国外工作啊?11.how much do you know about UAE? 你对阿联酋的了解有多少?全称是UNITED ARAB EMIRATES. Abu Dhabi (阿布扎比) is the capital,but Dubai(迪拜) is the most famous city. It is a very open and beautiful city.12.What kind of job are you doing? What s your duty/responsibility?你目前做什么工作,每天都干些什么?13.Have you met any problem or difficulties with your work? 在工作中遇到过什么困难吗?14.what is your personality? 你是什么样的性格?15.what is you weakness during work? 你在工作中的缺点是什么16.what do you think the service job? 你对于服务性行业的看法是什么17.what is the most important to be in servie line? 你认为从事服务业最重要的要做到什么18.do you know about your salary and treatment if you join us/if you come here?你知道如果你到我们公司来工作,是什么样的薪水和待遇吗19.Whats your hobby? 你的爱好是什么?20.Do you like team work? 你喜欢和大家一起工作吗?21.Can you get on well with other nationalites? 你能不能与他国籍的员工友好相处?。
国际酒店面试常用英语问题
国际酒店面试常用英语问题国际酒店面试通常涉及一系列问题,包括技能、经验、个性和行为等方面。
以下是一些可能在国际酒店面试中常见的英语问题:个人介绍:Can you please introduce yourself?Tell me about your background and experience in the hospitality industry.为什么选择酒店行业:Why did you choose a career in the hotel industry?What attracts you to working in the hospitality sector?团队合作:How do you work as part of a team?Can you provide an example of a successful team project you were involved in?客户服务:How do you handle difficult or unhappy customers?Share an experience where you went above and beyond to provideexcellent customer service.应对压力:How do you handle high-pressure situations?Can you give an example of a time when you had to deal with a stressful situation at work?多任务处理:How do you prioritize tasks and handle multiple responsibilities? Describe a situation where you had to multitask effectively.关于困难的决定:Can you discuss a difficult decision you had to make in your previous role?How do you approach decision-making in challenging situations?酒店行业趋势:Are you familiar with current trends in the hospitality industry?How do you stay updated on industry developments?自我提升和学习:How do you continue to improve your skills and knowledge in thehospitality field?Can you share an example of a new skill you recently acquired?灵活性和适应能力:How do you adapt to changes in the workplace?Share an experience where you had to quickly adjust to a new situation or environment.文化敏感度:How do you handle cultural differences in a diverse work environment? Share an example of a time when you successfully interacted with individuals from different cultural backgrounds.未来规划:Where do you see yourself in the next five years in your career?What are your long-term goals in the hospitality industry?准备这些问题的答案时,注意强调与岗位相关的技能和经验,并展示您在处理各种情况下的积极态度和解决问题的能力。
酒店HR常用面试英语
HR面试英语INTERVIEW ENGLISH1. Can you handle telephone calls in English?2. Why have you decided to choose our hotel?3. Why are you desirous of leaving your present job?4. What is the starting salary you expect here?5. If you enter our hotel, what section would you like to work in?6. Have you thought about the difficulties that this job will cause you?7. What do you think a job is?8. Can you tell me something about your student life?9. What part of your face is the most attractive?10. Why do you want to join us?11. Why are you interested in our hotel?12. Please tell me what you know about our hotel.13. How fast can you type?14. Can you tell me something about your achievements?15. Why did you quit?16. Have you applied for a similar position to any other hotel?17. What are your plans for the future?18. What kind of personalities do you think you have?19. Are you more of a follower or a leader?20. What do you think is the most important thing for you to be happy?21. What attitude do you take towards life?22. How do you entertain yourself after work?23. What kind of sports do you like?24. How much do you hope to get a month?25. May I know your name, please?26. Do you think you are introverted or extroverted?27. Would you like to describe yourself as what kind of person you are?28. Do you get angry easily?29. Would you like to tell me your weak points and strong points?30. What basic principle do you apply to your work?31. Do you have any special interest other than your job?32. What do you like to do in your spare time?33. What are your hobbies?34. What other interest do you have?35. What community activities have you been involved in?36. What kind of recreation do you most enjoy?37. How do you spend your free time?38. What is your educational background?39. What is your highest degree?40. Have you received any degree?41. What courses did you study at school/university?42. What was your graduation thesis on?43. What kind of work are you doing now?44. How long did you work there?45. Where did you work in the past?46. What kind of work were you doing at your previous employer’s?47. Do you have any working experience?48. What work were you responsible for at your previous employer’s?49. Would you talk about your merits?50. Do you have any specific skills?51. What qualifications have you got?52. Did you get any special training in … ?53. Can you operate common office equipments?54. Do you have any license?56. Why did you leave your previous work?57. May I ask why you left the hotel?58. What are your plans if you were hired?INTERVIEW ENGLISH1. Can you handle telephone calls in English?2. Why have you decided to choose our hotel?3. Why are you desirous of leaving your present job?4. What is the starting salary you expect here?5. If you enter our hotel, what section would you like to work in?6. Have you thought about the difficulties that this job will cause you?7. What do you think a job is?8. Can you tell me something about your student life?9. What part of your face is the most attractive?10. Why do you want to join us?11. Why are you interested in our hotel?12. Please tell me what you know about our hotel.13. How fast can you type?14. Can you tell me something about your achievements?15. Why did you quit?16. Have you applied for a similar position to any other hotel?17. What are your plans for the future?18. What kind of personalities do you think you have?19. Are you more of a follower or a leader?20. What do you think is the most important thing for you to be happy?21. What attitude do you take towards life?22. How do you entertain yourself after work?23. What kind of sports do you like?24. How much do you hope to get a month?25. May I know your name, please?26. Do you think you are introverted or extroverted?27. Would you like to describe yourself as what kind of person you are?28. Do you get angry easily?29. Would you like to tell me your weak points and strong points?30. What basic principle do you apply to your work?31. Do you have any special interest other than your job?32. What do you like to do in your spare time?33. What are your hobbies?34. What other interest do you have?35. What community activities have you been involved in?36. What kind of recreation do you most enjoy?37. How do you spend your free time?38. What is your educational background?39. What is your highest degree?40. Have you received any degree?41. What courses did you study at school/university?42. What was your graduation thesis on?43. What kind of work are you doing now?44. How long did you work there?45. Where did you work in the past?46. What kind of work were you doing at your previous employer’s?47. Do you have any working experience?48. What work were you responsible for at your previous emplo yer’s?49. Would you talk about your merits?50. Do you have any specific skills?51. What qualifications have you got?52. Did you get any special training in … ?53. Can you operate common office equipments?54. Do you have any license?56. Why did you leave your previous work?57. May I ask why you left the hotel?58. What are your plans if you were hired?面试中的典型问题(中英对照)Following are some typical questions that an interviewer may ask during a job interview, and some typical responses: Can you tell me a little more about the Canto project that you did at ABC Incorporated?Oh, that was a very exciting project. We had to increase sales by 40% during the 2nd quarter, and our results exceeded expectations,even though we were under a lot of pressure.Why should I hire you?I feel that my qualifications match your job description. I have a proven track record in resolving problems, multitasking, and dealing with customers, as you can see from my resume.What can you offer this company?In addition to the skills and experience we discussed, I'm an extremely hard worker, I'm very thorough and methodical, I get along great with people, and I'm a quick learner.Can you tell me some of your strengths and weaknesses?I'm loyal, honest, I manage my time effectively, I always follow through on my work, and I have great computer skills. Umm, I can't really say I have any major weakness that affects my performance at work. I believe in continual learning and on-the-job training so that I can perform even better. Sometimes, I think I'm too hard-working, but I really love my work.Great! So when can you start?I have to give two weeks notice, which is just enough time to complete my current project. I can start any time after that.中:下面是会见者在工作面试中可能会问到的一些典型问题和一些典型的回答:你能更具体地告诉我一些你为ABC公司做的Canto计划的一些情况吗?那是个非常激动人心的工程。
酒店行业英语面试问题
酒店行业英语面试问题1、您认为您的岗位职责有哪些?What do you think of your responsibility for this job?2、您的英语水平怎么?How do you like the level of your English skill?3、能用英语自我介绍吗?Could you introduce yourself in English?4、您是怎么进行本部门职员培训的?How do you train the staff of your department?5、假如酒店正式录用您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.7、您怎么理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?8、您是怎么理解职业道德的?How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难,而您是怎么克服的?Could you list some difficulties during your work? And how did you conquer them?10、您对您往常的直属领导有何看法?How do you like your senior leader who led you directly before?11、您的人一辈子观是什么?What is your philosophy?12、您对自己以后五个的职业规划是什么?What are the five plans for yourself in the future?13、您都用业余时刻学习些什么?What are you studying in your spare time?14、你的期望待遇是什么?What kind of treatment do you expect?15、请介绍你的家庭。
酒店面试问题及回答(最新5篇)
问题,也要轻描淡写,以免言多必失。
白话文的小编精心为您带来了酒店面试问题及回答(最新5篇),希望能够帮助到大家。
酒店英语面试常见问题篇一tell me about yourself.why do you want to work here?why should i hire you?what did you like/dislike about your last job?what would you like to be doing five years from now?what is the most difficult situation you have faced working in the hotel area?do you prefer working with others or alone?酒店面试英语自我介绍篇二Good morning/afternoon everyone! It is my honor to be here and I really appreciate you offer me the chance of interview .Now I will introduce myself first .My name isfrom Xiangfan in Hubei province. I'm an honest, responsible, and warm-hearted person. I can adapt different environments quickly .Second I like this kind of field very much and I take it as my career .Till now I have one year experience in this field. As a 21 years man, I'd like to experience more to enrich myself and then it can help me to laid good foundation for my future career .There is no use doing what we love ,we must love we do just like the field. At the same time, I am really proud of myself applying for this job. I hope you can give me a chance and I will try my best to do it better. Finally , I hope your hotel can become the best one among hotel industry。
酒店英语面试常见问题(优秀8篇)
酒店英语面试常见问题(优秀8篇)Could you introduce yourself in english?/ Why don"t you start with telling us about yourself这次帅气的小编为您整理了8篇酒店英语面试常见问题,希望能够满意亲的需求。
篇一:酒店面试英语自我介绍篇一Good morningafternoon everyone! it is my honor to be here and i really appreciate you offer me the chance of interview 。
now i will introduce myself first 。
my name is……from xiangfan in hubei province.Im an honest, reonsible, and warm-hearted person. i can adapt different environments quickly 。
second i like this kind of field very much and i take it as my career 。
till now i have one year experience in this field. As a 2 years man, id like to experience more to enrich myself and then it can help me to laid good foundation for my future career 。
there is no use doing what we love ,we must love we do just like the field. at the same time, i am really proud of myself applying for this job.I hope you can give me a chance and i will try my bestto do it better. finally , i hope your hotel can become the best one among hotel industry.Thanks for your time.篇二:酒店面试英语自我介绍篇二Good morning, ladies and gentlemen! It is really my honor to have this opportunity for an interview. I hope I can make a good performance today. Im confident that I can succeed. Now I will introduce myself briefly. I am 29 years old, born in Hunan province. I graduated from Hunan University. My major is Accounting. And I got my bachelor degree after my graduation in the year of 2002. I spent most of my time on study, and I’ve passed CET-6 during my university.I performed various office and accounting tasks such as payroll, Accounts Payable, and Accounts Receivable.I having achieved many goals in my career of corporate accounting and financial services, I am interested in expanding my professional horizons by seeking new challenges in the area of accounting. I have 4 years of successful financial management experience. I am interested in a positioin with your firm. I am able to work under great pressure. I believe my education andwork experiences have given me the opportunity to develop the qualifications you are seeking.Thank you for your time and consideration.篇三:酒店英语面试常见问题篇三问题一:please tell me your work experience.(请告知我你的工作阅历。
宾馆面试英语问题
1 The interviewer asks you, "Do you have any questions for me?"面试官问你,"你有什么问题要问我吗?"You say ... "Yes!"你回答说......"有!"This is the easiest interview question out there. Always say yes。
这是最简单的面试问题,总要说有的。
Asking questions shows that you're interested in the job. It also gives you a chance to show how knowledgeable you are about the position and the industry. Most important, it lets you highlight why you're the perfect candidate。
能提出问题表示你对这份工作很有兴趣。
这还给了你一个机会展示一下你对这个职位以及这个行业的熟悉程度,最重要的是,这给你机会来强调为什么你是最佳求职者。
You have to choose your questions carefully, though, depending on who's doing the interviewing. An excellent question for a recruiter might be inappropriate for an executive. And you don't want to ask your potential boss something that's best suited for a future coworker。
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酒店面试的问题和答案
问:你如何知道你能胜任这份工作?
答:我学习的是酒店管理专业,加上实习工作,使我适合这份工作。
我相信我能成功。
问:在你现在的酒店你学到了什么?
答:优质的服务才能为酒店带来收益。
并且深刻体会到:要以绅士淑女的态度为绅士淑女服务,不仅是给客人优质的服务,也是对自身修养的提高。
问:在你现在的酒店遇到过什么问题?
答:客人常常来抱怨服务速度太慢,他们通常希望我们能为他们做好一系列的配套服务,其中包括一些小细节。
问:介绍一下你所在的酒店和你的工作职责
答:这是一个酒店式服务公寓,一共有108间房,大部分的客人属于长住客(一个月起租),也有零租房间。
我的工作是前台接待,负责日常的入住退房手续,同时兼顾总机,为所有在店客人提供相应的需求。
问:你觉得你的优势在那里?
答:我的个性开朗,喜欢与人打交道,乐于助人,同时善于倾听,沟通能力好。
这在我的工作中能给我很大的帮助。
问:介绍一下每天的工作流程
答:我的工作是翻班制的,一天工作12个小时,早上主要的工作是办理C/O手续,和相应的服务,中午需要制作当天的报表,核对收银金额;下午开始办理C/I手续,这期间要处理客人各种投诉和需求。
晚上是作为夜班值班经理处理公寓夜间事务。
另外还要完成前台的夜审工作:核对房间数目,押金的收取情况等等。
问:你是如何处理客人投诉的?
答:当客人提出投诉时,首先先向客人致歉,然后耐心的倾听,了解情况,如果是公寓工作上的失误,在向客人道歉之后,做出相应的补偿。
对于复杂的问题,要缓减客人的过激心态,不要马上表态,向上级领导汇报后再给客人答复。
Q : How do you know that you are capable of performing this work?
Answer : I was studying hotel management expertise, coupled with practical work, so I fit the job.
I believe I succeeded.
Q : In your hotel now what you learned?
Answer : quality of service in order to generate income for the hotel. And deeply understand : to the ladies and gentlemen of the attitude of the ladies and gentlemen, is not only to the guests of quality service and as well as for their own accomplishments.
Q : In your hotel now encountered any problems?
A : Visitors often complained service is too slow, they usually hope we will be able to do a range of complementary services, including some small details.
Q : You tell us where the hotel and your duties
Answer : This is a hotel-like service apartments, A total of 108 rooms, most of the guests Cheung Guest (one month rents), or between zero renters. My job was to receive prospects, responsible for the day-to-day checkout procedures, taking into account the switchboard. shop for all the guests with a corresponding demand.
Q : Do you feel that you have the advantage there?
A : I cheerful personality, like with other people and happy to help others, to learn to listen, ability to communicate well. This in my work, give me a lot of help.
Q : tell us about the daily workflow
Answer : My work is over class system, a one day working 12 hours At the main work is for C / O procedures, and the corresponding services, noon need to produce a statement of the day, check the amount of the cash register; afternoon for C / I procedure, which the guests have to be tackled during the various complaints and demands. Night is a night shift manager on duty at night apartment affairs. Furthermore, we need to complete the trial stage of the night : check the number of rooms, the collection of deposits, and so on.
Q : how do you deal with complaints of the guests?
A : When the guest lodge complaints, the first guests to apologize first, and then the patience to listen and understand the situation, If the apartment is work mistakes, apologize to the guests, make appropriate compensation. For complex problems, mitigation guests radical mindset, we must not rush to position, reporting to higher authorities after guests reply.。