个人金融业务柜面服务用英语
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After technical examination, we find this note is counterfeit. 经过技术鉴定，我们发现这张钞票是伪造的。 经过技术鉴定，我们发现这张钞票是伪造的。
According to the relevant regulations, forged notes are to be confiscated. 根据相关规定，假币应该没收。 根据相关规定，假币应该没收。
9
日常业务 1
A: Would you mind to give me your passport and write down your name on this paper? 职员：您能把您的护照给我，并把您的名字写在这张纸上吗？ B: Here are my passport and name. My name is Tanaka. 顾客：给你护照和姓名，我叫田中。 A: Good. I will fill out the exchange memo for you now. Why do not you take a seat over there for a moment? 职员：好，我现在就为您填写这张兑换水单。您请在那里坐一会行 吗？ B: OK. Thanks. 顾客：好的，谢谢。
16
调解纠纷 调解纠纷
17
1、词汇 、
confiscate 没收 forged notes 假币 counterfeit 伪造 relevant 相关 regulation 规定 technical examination 技术鉴定 understanding 理解
18
Calm down /cool down 冷静 Serious 严重的 Misunderstanding 误会 Improve 提高、改进 提高、 Suggestion 建议 Regret /apologize 抱歉 Assistant manager 经理助理 Discuss 讨论 Disturb 打扰
8
日常业务 1
分角色朗读对话） 3、情景对话 （分角色朗读对话） B: Good morning, sir. I am from Japan. Can you help me? 顾客：你好，先生。我是日本人。你能帮忙吗？ A: It is my pleasure, what can I do for you? 职员：很高兴为您效劳，我能为您做点什么？ B: Oh, I want to change some money, but I do not know how to fill out the exchange memo. 顾客：啊，我想兑换些钱，但不知道怎样填写兑换水单。
13ቤተ መጻሕፍቲ ባይዱ
日常业务 1 常用句型
可以出示一下您的护照么？ Would you mind showing me your passport? 可以看一下您的身份证么？ Could you please show me your Identity Card?
14
日常业务 1
汇率显示在那边的电子屏幕上。 The exchange rate is shown on the Electronic Rate Board over there. 今天人民币兑美元的汇率是725元人民币兑100美元。 Today’s exchange rate of RMB to USD is 725 Yuan to 100 dollar. 美元的买入价是725元人民币兑换100美元。 The buying rate of US dollar note is 725 Yuan per 100 dollars.
个人金融业务柜面英文服务用语 Personal Banking Service in English
2009年12月 2009年12月
日常接待和服务 Daily Reception and Service
2
金融服务英语
日常业务 1
1、词汇 current deposit / account活期存款 活期存款 time deposit / account定期存款 定期存款 to close / clear an account 结清 deposit book / passbook 存折 deposit存款 withdraw 取款 balance 余额
日常业务 1
你必须把大小写的数额都写上。 Please write the amount both in numbers and in word . 请填好这张申请表并签上您的名字。 Please fill in this application form and sign your name.
7
讨论：零存整取怎么说？ 讨论：零存整取怎么说？ Installment saving
3
日常业务 1
2、常用句型 What sort of account do you want/like ? 请问您要开立哪种帐户？ How much do you want to deposit / withdraw? 请问您想存（取）多少钱？ I want to deposit 300 yuan into my account. 我想在我的户头上存300元。
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2、常用句型
Sir, I am the service manager. Would you please tell me what happened？ ？ 先生您好，我是服务经理，您能告诉我是怎么回事么？ 先生您好，我是服务经理，您能告诉我是怎么回事么？ Well, please calm down, I think there is nothing serious and I can help you with the problem. Come with me, please. 请您先冷静下来，我认为事情并没有那么严重， 请您先冷静下来，我认为事情并没有那么严重，我可以帮助您解 决问题，请跟我来。 决问题，请跟我来。 We are sincerely sorry for this misunderstanding, but could I ask you for your cooperation and understanding? 对于这个误会我们感到非常抱歉， 对于这个误会我们感到非常抱歉，但是我希望能够得到您的理解 与合作，好吗？ 与合作，好吗？
A: I need to open a savings account. What's the procedure for it? B: First,you need to complete a deposit slip. A: Any fees for the service? B: No. There isn't any service charge. Would you like to have a password? A: Yes, I'd like to. B: Please press the buttons on this machine, and enter your pin number for four digit. What sort of account do you want? A: I'd rather open a current account. B: The annual interest rate is 3.5%. A: Good. I'd like to deposit 300 dollars
日常业务 1
最低金额为一元。 The minimum amount is one Yuan. 最小起存金额为一元。 One Yuan is the minimum original deposit. 您必须在开始存入50元。 You have to deposit an initial amount of 50 Yuan.
11
A: Excuse me, sir. Is there anything I can do for you? B: Yes. I'd like to change some money, please. A: All right. How much would you like to change? B: Let me see. I think maybe 600 USD at least. A: Pardon? B: Six hundred US dollars. A: I'm sorry, sir, after 7:00 PM, the change maximum limit is US $400 according to our regulations. B: But I am badly in need of the amount. Might I ask you to make an exception for me? A: I'm afraid we cannot help you, sir, because that would be violating the Regulation. I owe an apology for doing nothing about it B: It's just too bad. I have to leave it as it is, and thank you just the same. 12
10
日常业务 1
A:Please keep your exchange memo safely , if you will have Renminbi left, you may convert the unused Renminbi back into Japan yen with this exchange memo 职员：请您保管好您的这张兑换水单, 以便您有没用完的 人民币的兑换成日圆 B: Thank you indeed. I will do that. 顾客：我会保管好的。谢谢 A: Not at all. 职员：不用谢。
5
日常业务 1
I'd like to report the loss of my credit card and cancel it. 我要办理信用卡挂失并取消那张卡 Do you offer inter-bank transfer service? 你们有跨行转帐的服务吗？ You need to pay the fee for TT. We will charge commission for TT. 办理电汇要交手续费。 We will charge a collection fee of 2 Yuan. 我们要加收2元人民币的费用。 6
15
日常业务 1
一年定期存款的利率是3.78%。 The interest rate of one year time deposit is 3.78 percent. 我们执行中央银行许可的利率政策。 We pay the interest at the rate permitted and indicated by the Central Bank.
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3、情景对话 A:Good morning,I’m the service manager. Would you please tell me what happened? 早晨好，我是这里的服务经理。 早晨好，我是这里的服务经理。您能告诉我是怎么回事 吗？ B:This lady told me my notes are counterfeit! It’s unbelievable ! 这位女士告诉我的钱是伪钞！太不可置信了！ 这位女士告诉我的钱是伪钞！太不可置信了！ A：Well, please calm down, I can help you with the ： problem.Come with me ,please. 嗯，请您冷静一下，我可以帮助您，请跟我来。 请您冷静一下，我可以帮助您，请跟我来。
4
日常业务 1
What denomination do you want? In what denomination? How would you like to have it? 请问您需要哪种票面的现金？ I‘d like to make a money/ an account transfer 我要转帐。 I want to deposit these cheques into my account. 我想把这些支票存在我的户头上。
After technical examination, we find this note is counterfeit. 经过技术鉴定，我们发现这张钞票是伪造的。 经过技术鉴定，我们发现这张钞票是伪造的。
According to the relevant regulations, forged notes are to be confiscated. 根据相关规定，假币应该没收。 根据相关规定，假币应该没收。
9
日常业务 1
A: Would you mind to give me your passport and write down your name on this paper? 职员：您能把您的护照给我，并把您的名字写在这张纸上吗？ B: Here are my passport and name. My name is Tanaka. 顾客：给你护照和姓名，我叫田中。 A: Good. I will fill out the exchange memo for you now. Why do not you take a seat over there for a moment? 职员：好，我现在就为您填写这张兑换水单。您请在那里坐一会行 吗？ B: OK. Thanks. 顾客：好的，谢谢。
16
调解纠纷 调解纠纷
17
1、词汇 、
confiscate 没收 forged notes 假币 counterfeit 伪造 relevant 相关 regulation 规定 technical examination 技术鉴定 understanding 理解
18
Calm down /cool down 冷静 Serious 严重的 Misunderstanding 误会 Improve 提高、改进 提高、 Suggestion 建议 Regret /apologize 抱歉 Assistant manager 经理助理 Discuss 讨论 Disturb 打扰
8
日常业务 1
分角色朗读对话） 3、情景对话 （分角色朗读对话） B: Good morning, sir. I am from Japan. Can you help me? 顾客：你好，先生。我是日本人。你能帮忙吗？ A: It is my pleasure, what can I do for you? 职员：很高兴为您效劳，我能为您做点什么？ B: Oh, I want to change some money, but I do not know how to fill out the exchange memo. 顾客：啊，我想兑换些钱，但不知道怎样填写兑换水单。
13ቤተ መጻሕፍቲ ባይዱ
日常业务 1 常用句型
可以出示一下您的护照么？ Would you mind showing me your passport? 可以看一下您的身份证么？ Could you please show me your Identity Card?
14
日常业务 1
汇率显示在那边的电子屏幕上。 The exchange rate is shown on the Electronic Rate Board over there. 今天人民币兑美元的汇率是725元人民币兑100美元。 Today’s exchange rate of RMB to USD is 725 Yuan to 100 dollar. 美元的买入价是725元人民币兑换100美元。 The buying rate of US dollar note is 725 Yuan per 100 dollars.
个人金融业务柜面英文服务用语 Personal Banking Service in English
2009年12月 2009年12月
日常接待和服务 Daily Reception and Service
2
金融服务英语
日常业务 1
1、词汇 current deposit / account活期存款 活期存款 time deposit / account定期存款 定期存款 to close / clear an account 结清 deposit book / passbook 存折 deposit存款 withdraw 取款 balance 余额
日常业务 1
你必须把大小写的数额都写上。 Please write the amount both in numbers and in word . 请填好这张申请表并签上您的名字。 Please fill in this application form and sign your name.
7
讨论：零存整取怎么说？ 讨论：零存整取怎么说？ Installment saving
3
日常业务 1
2、常用句型 What sort of account do you want/like ? 请问您要开立哪种帐户？ How much do you want to deposit / withdraw? 请问您想存（取）多少钱？ I want to deposit 300 yuan into my account. 我想在我的户头上存300元。
19
2、常用句型
Sir, I am the service manager. Would you please tell me what happened？ ？ 先生您好，我是服务经理，您能告诉我是怎么回事么？ 先生您好，我是服务经理，您能告诉我是怎么回事么？ Well, please calm down, I think there is nothing serious and I can help you with the problem. Come with me, please. 请您先冷静下来，我认为事情并没有那么严重， 请您先冷静下来，我认为事情并没有那么严重，我可以帮助您解 决问题，请跟我来。 决问题，请跟我来。 We are sincerely sorry for this misunderstanding, but could I ask you for your cooperation and understanding? 对于这个误会我们感到非常抱歉， 对于这个误会我们感到非常抱歉，但是我希望能够得到您的理解 与合作，好吗？ 与合作，好吗？
A: I need to open a savings account. What's the procedure for it? B: First,you need to complete a deposit slip. A: Any fees for the service? B: No. There isn't any service charge. Would you like to have a password? A: Yes, I'd like to. B: Please press the buttons on this machine, and enter your pin number for four digit. What sort of account do you want? A: I'd rather open a current account. B: The annual interest rate is 3.5%. A: Good. I'd like to deposit 300 dollars
日常业务 1
最低金额为一元。 The minimum amount is one Yuan. 最小起存金额为一元。 One Yuan is the minimum original deposit. 您必须在开始存入50元。 You have to deposit an initial amount of 50 Yuan.
11
A: Excuse me, sir. Is there anything I can do for you? B: Yes. I'd like to change some money, please. A: All right. How much would you like to change? B: Let me see. I think maybe 600 USD at least. A: Pardon? B: Six hundred US dollars. A: I'm sorry, sir, after 7:00 PM, the change maximum limit is US $400 according to our regulations. B: But I am badly in need of the amount. Might I ask you to make an exception for me? A: I'm afraid we cannot help you, sir, because that would be violating the Regulation. I owe an apology for doing nothing about it B: It's just too bad. I have to leave it as it is, and thank you just the same. 12
10
日常业务 1
A:Please keep your exchange memo safely , if you will have Renminbi left, you may convert the unused Renminbi back into Japan yen with this exchange memo 职员：请您保管好您的这张兑换水单, 以便您有没用完的 人民币的兑换成日圆 B: Thank you indeed. I will do that. 顾客：我会保管好的。谢谢 A: Not at all. 职员：不用谢。
5
日常业务 1
I'd like to report the loss of my credit card and cancel it. 我要办理信用卡挂失并取消那张卡 Do you offer inter-bank transfer service? 你们有跨行转帐的服务吗？ You need to pay the fee for TT. We will charge commission for TT. 办理电汇要交手续费。 We will charge a collection fee of 2 Yuan. 我们要加收2元人民币的费用。 6
15
日常业务 1
一年定期存款的利率是3.78%。 The interest rate of one year time deposit is 3.78 percent. 我们执行中央银行许可的利率政策。 We pay the interest at the rate permitted and indicated by the Central Bank.
21
3、情景对话 A:Good morning,I’m the service manager. Would you please tell me what happened? 早晨好，我是这里的服务经理。 早晨好，我是这里的服务经理。您能告诉我是怎么回事 吗？ B:This lady told me my notes are counterfeit! It’s unbelievable ! 这位女士告诉我的钱是伪钞！太不可置信了！ 这位女士告诉我的钱是伪钞！太不可置信了！ A：Well, please calm down, I can help you with the ： problem.Come with me ,please. 嗯，请您冷静一下，我可以帮助您，请跟我来。 请您冷静一下，我可以帮助您，请跟我来。
4
日常业务 1
What denomination do you want? In what denomination? How would you like to have it? 请问您需要哪种票面的现金？ I‘d like to make a money/ an account transfer 我要转帐。 I want to deposit these cheques into my account. 我想把这些支票存在我的户头上。