民航客舱服务英语课件unit
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民航服务英语听力教学课件u1
5. Thank you for calling. a. Thank you. b. That’s fine. c. Nice talking to you. d. Call back again.
7
Part B Listening Task
Unit 1
Flight Prices Directions: You are going to hear some statements about flight prices. After that some questions will be asked. Find the right answers as quickly as possible.
Unit 1
At a Travel Agency
1
Part A Micro-Listening
Unit 1
I.Directions: You’ll hear one word read from each group. Listen carefully and beside the word you hear.
5
Part A Micro-Listening
Unit 1
II. Directions: You are going to hear five sentences. Choose the answer which is the best response to the sentence you hear.
4. Is that seat taken? a. Please take a seat. b. I don’t think so. c. Why not? d. It’s very nice.
6
Part A Micro-Listening
民航客舱服务英语-unit 1-
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
《民航服务英语》课件
中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
(完整版)民航客舱英语课件Unit9MealService
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
A passenger wants something typically Chinese delicacies. What would the cabin attendant recommend?
D4(A passenger wants to skip her meal and go to sleep).
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
2. I'm a big fan of crawfish. 小龙虾是我的最爱！
3. Would you like to have some crawfish today? 今天你想来点儿小龙虾么？
PAX: Thank you.
D2(A passenger orders a main dish in a short-haul flight).
CA: Excuse me, Sir. What would you like to eat?
PAX: I’d like fish and my wife would like chicken, please.
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
民航客舱服务实用英语-Unit-22PPT
arrival hall 到达大厅
fuselage 机身
3
Key words and expressions
Be careful. Let me help you disembark. Would you like any assistance through... Please watch you step. Hope/ Glad/ Good to see you again! It's time for me to say goodbye to you. We hope to have the pleasure of being with you again another time. I'm glad you've enjoyed the flight, and it's a great pleasure for us to be
4
directs a passenger to
the hotel.
5 A cabin attendant is directing the baggage claim area for a passenger.
A cabin attendant is 6 saying farewell to a
passenger.
take care, bye-bye.
Goodbye. Thank you for flying wth China Southern Airlines and hope to have the pleasure of
being with you again.
5
Dialogues
A cabin attendant is
helping a senior
民航客舱服务英语综合教程PPT unit 2 Preflight Check
□1.Go to the assigned stations.
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions
Unit-1民航服务英语ppt课件
3、_（__该__航__班_）__预__计__今__天_晚__上__9_:_2_5_分_抵__达__。________ 4、__由__于__天__气_原__因__，__本__次_航__班__将__不__能_按__时__抵__达__。___
8
5、___航_班__还__没__有__从_昆__明__起__飞__。_________________ 编辑课件
9
编辑课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯）
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
4
10. land
v. 降落
编辑课件
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
7
6.
The
flight
has
not
yet
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
《民航客舱服务英语》课件Unit 16
English Interview Skills and Frequently asked questions
II. Reading comprehension
How to Succeed in a Flight Attendant Interview 1. Reviewing Sample Interview Questions 2. Presenting a Professional Appearance 3. Doing Well During the Interview
4.. Maintain open body language.
5. End the interview with a friendly “goodbye”.
English Interview Skills and Frequently asked questions III. Q&A (Frequently asked questions and suggested answer)
1. Have you ever taken part in an English interview? 2. What was your performance? 3. How to prepare an English interview? 4. What are the most difficult parts for you in an English interview? For example, listening or answering? 5. What is a good reply in an English interview in your mind? 6. What are the commonly asked questions in an English interview?
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little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Sentence patterns Asking for help Please help me I wonder if you can help
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
Some explanation：
been waiting for 完成进行时 What’s going on? 怎么回事呢？ Order 点餐 I order a steak and a cup of coffee. Black or white? 黑咖啡还是白咖啡？ Sorry to have kept you waiting. 抱歉让你久 等了。
Pay
Oral practice six
A :女士，再给我一杯。 B：对不起，先生，我几分钟后再给你一杯啤 酒。 A：太糟了，我现在就要。 B：抱歉，你现在好点没有？ A：是的，我很好！你有酒吗？黑方或威士忌 ？ B：不好意思，没有酒了。酒已经发完了。
Dialogue six
Have
Oral practice there
A :劳驾，你可以现在清洁一下厕所吗？厕所好脏 ，我没有办法使用。 B：我非常抱歉。我会马上清洁的，您可以使 用备用厕所。 A：备用厕所在哪里？ B：请沿着走道直走，就看到了。 A：好的，多谢！
Some explanation：
been waiting for· · · 已经等了· · · I have been teaching English for five years. What’s going on? 怎么回事？ Order 点了 I ordered an icecream. Sorry to have kept you waiting.
Brandy
and coke, no ice 白兰地加可乐，不
加冰 Clumsy adj. 笨拙的
Oral practice two:
B：我的天啊，你怎么这么不小心？
A：非常抱歉！给您几个毛巾。 B：谢谢。 A：我可以给一些毯子和垫子放在座位上。 B：我想换个位子。 A：好的，我去确认下有没有空余的位子。
理论部分结束
谢谢
作业
背单词
翻译第13页的第二
题
内容到此全部结束
Fall
Oral practice five
A: 我睡着了，错过了饮料服务，我现在可以喝点 东西了。 B：希望您休息得好！我们提供多种饮料选择 A：你们这里有些什么？ B：我们有咖啡，茶，橙汁，可乐，鸡尾酒。 A：一杯橙汁。
Some explanation：
for 付款. Afford 能付得起 My parents can’t afford too much tuition for me.
A
Oral practice 4
A:劳驾，我可以要一杯饮料吗？我有点渴。 B：您要什么，先生？ A：我要一杯葡萄酒。 B：恐怕葡萄酒已经没有了，可以给您啤酒吗 ？ Ａ：好吧。谢谢！
Some explanation：
asleep 睡着I fell asleep in the afternoon. miss 错过了 I missed the last bus, oh,no. a selection of ```的选择 A selection of seasonal fresh fruit. Help yourself to 随便吃
Oral practice one
A：你好！现在是下午茶的时间，我们准备了 各式的点心和饮料。 B：好的，请给我一杯茶。 A：我们这里有龙井茶，乌龙茶，红茶，绿茶 ，茉莉花茶，请问您要什么茶？ B：红茶，谢谢！ A：你要浓的还是淡的？B：淡的。A：好的。
Some explanation：
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Sentence patterns Asking for help Please help me I wonder if you can help
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
Some explanation：
been waiting for 完成进行时 What’s going on? 怎么回事呢？ Order 点餐 I order a steak and a cup of coffee. Black or white? 黑咖啡还是白咖啡？ Sorry to have kept you waiting. 抱歉让你久 等了。
Pay
Oral practice six
A :女士，再给我一杯。 B：对不起，先生，我几分钟后再给你一杯啤 酒。 A：太糟了，我现在就要。 B：抱歉，你现在好点没有？ A：是的，我很好！你有酒吗？黑方或威士忌 ？ B：不好意思，没有酒了。酒已经发完了。
Dialogue six
Have
Oral practice there
A :劳驾，你可以现在清洁一下厕所吗？厕所好脏 ，我没有办法使用。 B：我非常抱歉。我会马上清洁的，您可以使 用备用厕所。 A：备用厕所在哪里？ B：请沿着走道直走，就看到了。 A：好的，多谢！
Some explanation：
been waiting for· · · 已经等了· · · I have been teaching English for five years. What’s going on? 怎么回事？ Order 点了 I ordered an icecream. Sorry to have kept you waiting.
Brandy
and coke, no ice 白兰地加可乐，不
加冰 Clumsy adj. 笨拙的
Oral practice two:
B：我的天啊，你怎么这么不小心？
A：非常抱歉！给您几个毛巾。 B：谢谢。 A：我可以给一些毯子和垫子放在座位上。 B：我想换个位子。 A：好的，我去确认下有没有空余的位子。
理论部分结束
谢谢
作业
背单词
翻译第13页的第二
题
内容到此全部结束
Fall
Oral practice five
A: 我睡着了，错过了饮料服务，我现在可以喝点 东西了。 B：希望您休息得好！我们提供多种饮料选择 A：你们这里有些什么？ B：我们有咖啡，茶，橙汁，可乐，鸡尾酒。 A：一杯橙汁。
Some explanation：
for 付款. Afford 能付得起 My parents can’t afford too much tuition for me.
A
Oral practice 4
A:劳驾，我可以要一杯饮料吗？我有点渴。 B：您要什么，先生？ A：我要一杯葡萄酒。 B：恐怕葡萄酒已经没有了，可以给您啤酒吗 ？ Ａ：好吧。谢谢！
Some explanation：
asleep 睡着I fell asleep in the afternoon. miss 错过了 I missed the last bus, oh,no. a selection of ```的选择 A selection of seasonal fresh fruit. Help yourself to 随便吃
Oral practice one
A：你好！现在是下午茶的时间，我们准备了 各式的点心和饮料。 B：好的，请给我一杯茶。 A：我们这里有龙井茶，乌龙茶，红茶，绿茶 ，茉莉花茶，请问您要什么茶？ B：红茶，谢谢！ A：你要浓的还是淡的？B：淡的。A：好的。
Some explanation：