罗宾斯《管理学》第九版题库 16

Chapter 16 – Motivating Employees

True/False

A MANAGER’S DILEMMA

1. According to the company profile in ―A Manager’s Dilemma,‖ the majority of employees at Grupo M

consist of highly educated professionals who work from their homes?

False (easy)

2. Ba sed on the company profile in ―A Manager’s Dilemma,‖ Grupo M has been profiled as a sweatshop

where employees work long hours in dirty, dimly lit factories.

False (easy)

WHAT IS MOTIVATION?

3. Motivation is an internal state that makes certain outcomes appear attractive.

True (easy)

4. The three key elements in the definition of motivation are effort, organizational goals, and needs.

True (difficult)

EARLY THEORIES OF MOTIVATION

5. Based on McClelland's three-needs theory, high achievers perform best when the odds are against them.

False (moderate)

CONTEMPORARY THEORIES OF MOTIVATION

6. The best managers are high in the need for power and high in the need for affiliation.

False (difficult)

7. People with a high need for affiliation prefer cooperative situations over competitive ones.

True (moderate)

8. People will do better when they get feedback on how well they're progressing toward their goals.

True (easy)

9. Reinforcement theory is related to an individual's belief that she is capable of performing a task.

False (moderate)

10. The key to reinforcement theory is that it ignores factors such as goals, expectations, and needs, and

focuses solely on what happens to a person when he takes some action.

True (difficult)

11. The lower a person's self-efficacy, the more confidence he has in his ability to succeed in a task.

False (moderate)

12. Reinforcement theorists believe that behavior is a function of its consequences.

True (easy)

MANAGING YOUR CAREER

13. According to a recent survey, the primary reason employees stay with their jobs is because of flexible work

hours.

False (moderate)

14. Adding vertical depth to a job is called job enlargement.

False (moderate)

15. Job design refers to the way tasks are combined to form complete jobs.

True (easy)

16. When a mail sorter's job is expanded to include mail delivery, the mail sorter has experienced job

enlargement.

True (easy)

17. Job enlargement increases job depth.

False (easy)

18. In the job characteristics model, task significance refers to the degree to which a job requires completion of

a whole and identifiable piece of work.

False (moderate)

19. According to the job characteristics model, task autonomy is not important.

False (moderate)

20. Guidance from the job characteristics model suggests that job enlargement should take place rather than

task specialization.

True (moderate)

21. According to equity theory, a person who earns $50,000 will be less satisfied with their pay than a person

who earns $100,000.

False (moderate)

22. Equity theory has three referent categories: other, system, and self.

True (moderate)

23. The three variables in Vroom's expectancy theory are valence, instrumentality, and expectancy.

True (moderate)

24. Vroom would say that if a person values an outcome, their effort to obtain that outcome will always be

great.

False (moderate)

CURRENT ISSUES IN MOTIVATION

25. Flextime is a scheduling system in which employees work four 10-hour days.

False (easy)

26. Performance-based compensation is probably most compatible with expectancy theory.

True (difficult)

27. Open-book management is a motivational approach in which an organization's financial statements are

opened to and shared with all employees.

True (moderate)

28. The loyalty of professionals is to their organization.

False (easy)