英语口语接待客户

• appointment n.预约（与人见面） • 对比：reservation （餐厅酒店医院预约） I’m calling to confirm your appointment with Dr. Hu. I have an appointment with Mr. Chen on Friday afternoon.
（如果是社会责任验厂的话，会要求查看你 的各类证件，营业执照，银行开户证明，环 保证，消防验收合格证，员工手册，工资表， 考勤记录、员工档案，合同等资料的。如果 是查看该厂质量体系的话，就有点ctory tour reception
Be prepared in several aspects:
B: Good. Advanced equipment guarantees high output! But how do you control the quality of your products? 很好，先进设备保 证高产量！但你们如何控制产品质量？ T: We emphasize the quality of the products to our staff everyday. And we have QC people to monitor every step in making the product. Our pass rate is over 95%.我们每 天都跟员工强调质量问题。而且我们有质管 人员指导每一步生产。我们的产品合格率超 过95%。
• accompany vi.& vt.陪同，陪伴 =be with, be together with
1) accompany sb./ sth. 陪伴，伴随 My secretary accompanies me during my trip.我秘 书将会全程伴着我。 2) accompany with sb. （同辈） Ally always accompanies with me whenever I’m down.无论何时当我沮丧时艾丽总是陪伴着我。 3) accompany by sb. （上下级长辈） Children under 14 should be accompanied by adults. 十四岁以下儿童需有成人陪伴。
• In/take sb’ s place 代替某人 I’m in Mr. Wilson’s place during his vacation. 我在Wilson外出度假期间代替他。
• show sb. around 带某人转转 Let me show you around our factory. My secretary will show you around the city sights tomorrow evening. • downtown 市区 • Go downtown to have some entertainments. 去市区找点乐子。
Client Reception
接待客户
接待处
receptionist
reception desk
WORDS
• • • • • • • • appointment n.预约（与人见面） investment n.投资 in sb’ s place 代替某人 show sb. around 带某人转转 downtown n./adv.市区 entertainment n.娱乐，招待 city sights 城市风景 accompany vi.& vt.陪同，陪伴
• oversee vt.监督，检查 Quality control people oversee the quality of the products and help to keep the machines run smoothly. 质检人员监督产品 质量以及协助维持机械的顺利运转。 • move on 前进 Let’s move on to the workshop. 我们继续 去车间那儿看看。
All kinds of client reception!
• 前台接待reception desk
• 会议接待conference reception • 业务接待business reception
• 验厂接待factory tour reception
• 前台接待 reception desk
WORDS
• • • • • • • • be a shame 真遗憾 package n.包装 oversee vt.监督，检查=supervise,check up factory site 厂房 production line 生产线 quality control 质量检查，质量控制 run smoothly 平稳运转 move on 前进
How may I help you?
会议接待 conference reception
• Prepare paperwork & equipments 准备开会资料和设备 • Budget会议开支 (for fruit, drink, rent, printing, car, souvenir, etc) • Arrange people& car安排人员车辆 • The venue layout会场布置 • Care for the attendants照顾出席者 (hotel morning call, routes, etc)
A:Of course! Actually that’s what I’m going to do this evening. 当然可以！其实这就是 我今晚打算做的事呢 B:Thank you. You’re too kind. A: Now let’s go to the hotel first. Drop off your things and have a little rest. I’ve booked a table at a Chinese restaurant. Afterwards, I’ll take you downtown to see the city sights. How does that sound to you?
业务接待business reception
• • • • •
Dinner party Drink KTV Bar Tour
验厂接待factory tour reception
• Here we only refer to receptions for clients and foreign boss!
B: 95%！I’m satisfied with your production capacity and quality. T: I’m happy to hear that. Let’s move on to the next room… 很高兴听到您那样说，我 们继续去下一个车间参观吧。。。
◆ Basic information (the number of staff, history, certificates) ◆ Arrange cars, hotels ◆ Staff working attitude (suits wearing) ◆ General sanitation (smoking) ◆ Product display ◆ Quality control
对话练习1-接待外国客户
A:Mr.Bryant? Hello, I’m Mike from UBS corporation. How was your flight? 布莱恩先生吗？你好，我是 UBS公司的迈克。你一路顺利吧？ B:It was really bumpy. I was unable to sleep on the plane.一路很颠簸啊,飞机上也睡不着。 A:You must be very tired. Let me help you with your bag. Is it your first time to Seattle?你肯定累 坏了，我来帮你提行李吧。这是你第一次来西雅 图吗？ B:Yes. Would you be able to show me around the city sights in Seattle? 是的。你可以带我转转西 雅图的城市景观吗？
B:It sounds wonderful! Seattle’s nightlife must be very exciting. Thank you for you hospitality. 听起来太美妙了！西雅图的夜 生活肯定很热闹。谢谢您的热情款待。
对话练习2-客户参观工厂
T: Here we are in the factory. This is our director of the assembly line, Amber. 这就是 我们的工厂了，这位是流水线主管安博先生。 Amber: Nice to meet you ! B: Nice to meet you, too! T: This way please. As you see that this is our assembly line, all of the equipment is imported from British. The volume of daily output is up to 10.000 units. 这边请，就您 所见这是我们的流水线，全部设备都从英国 进口。每日产量达一万件。