投诉信

精心整理高考英语写作系列

----投诉信

一、文体概述

投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。投诉信应包括三个方面的内容：

1.表明写信目的，投诉的内容。

2.投诉的具体原因。

3.希望得到的结果。

二、写作模版A

第一步介绍自己，说明写作目的：投诉

1.?I?feel?bad?to?trouble?you?but?Iam?afraid?that?I?have?to?make?a?complaint?about?y our?...

2.?I’m?writing?to?you?to?complain?about...

3.3.?I?want?to?express?my?dissatisfaction?about?...?I?bought?from?your?...

第二步说明投诉问题、后果，并提出合理建议

1.?In?the?first?place,?the?food?is?too?salty?and?the?water?isn't?served?in?time.?

2.In?addition,?the?music?you?broadcast?is?too?noisy.?Under?these?circumstances,?I?fin d?it?hard?to?sit?here?having?dinner?quietly.

3.?I?have?dialed?your?service?number?for?several?times?but?it?was?always?busy.

4.?Now?this?problem?keeps?worrying?me.

5.?To?improve?the?situation,?you?can?take?the?following?measures.

6.?Can?you?change?a?new?one?for?me?as?soon?as?possible?

7.?I?insist?you?change?a?new?one?for?me?or?give?me?a?refund（退款）.

8.?How?shall?I?send?this?scarf?back?to?you?

第三步希望给予考虑，并期待对方尽快回复。

1.?Thanks?for?your?consideration.

2.?I?hope?you?will?give?due?attention?to?this?matter.

3.?I?believe?you?will?take?my?complaint?seriously.

4.?I’ll?appreciate?it?if?my?demand?is?met.?

5.?I’m?looking?forward?to?your?early?reply.

三、邀请信写作范例

作文1:假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：

1.问题：牛肉面有苍蝇，服务员态度粗鲁。

2.要求：餐厅赔礼道歉。

DearSir,

IamLiHua,afrequentcustomerinyourrestaurant.Ihavebeenpleasedwithyourexcellentservicef oryearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters. LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbe efnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.SoIaskedthewait ertochangeanotherdish.Outofmyexpectation,hedidn’tchangeitbutsaidinarudemannerthathewastoobusytosolvetheproblem.Needlesstosay,suchaw ayoftreatingcustomersisunacceptable.

It’smysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome. Ilookforwardtoabetterservicenexttime.

Sincerelyyours,

LiHua 作文2:假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：

1.司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。

2.希望尽快查清此事。

DearSir,

IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors. LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybut alsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’sworse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind. Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However, hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuc hanincidenthappeningagain.

Sincerelyyours,

LiHua 范文二

假如你是李华，几天前你从网上购买的围巾已经送达，但是发现有瑕疵。现在你想写一封信表达你的不满，并要求更换。

词数100-120

参考词汇：围巾scarf忽视neglect缺陷deficiency