外事接待实务课件Module-2

7.When you want to try a dish out of your reach, you can ask someone to pass whatever you want.
8. You can never lift your plate or bowl off the table while eating.
Module Two
Receiving Foreign Guests 迎接外宾
Contents
Task 1 Receiving Foreign Guests at the Airport Task 2 Helping Foreign Guests to Check in Task 3 Holding Welcoming Dinners Extended Tasks
5.In order to save time, you can get down to business in the car on the way to the hotel.
6.When having western dinner, if you have bones in your mouth, you should take them out with your fingers and place them on the edge of your plate.
2. What should you talk about with foreign guests on the way to the hotel?
3. Have you ever held or attended a party? Talk about your experience with your partner.
3.You can ask foreign people how they would like to be called and to tell what you would like them to call you.
4.If you are busy, you can sent a representative to meet the foreign guests to meet them.
C. 入住酒店
E 4. baggage
D. 前台
C 5. check in
E. 行李
D 6. reception desk
F. 填写表格
F 7. fill in/out the form G. 套房
A 8. banquet
H. 祝酒
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Pair work
1. What should you prepare before you receive foreign guests at the airport?
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How to address your foreign guests properly?
❖Usually a lady prefers to be called “Ms.” rather than “Miss” or “Mrs.” because this is a neutral form of address for both married and single women and can be useful if you do not know the marital status of the woman you are talking with.
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How to address your foreign guests properly?
❖On formal occasions, you should call someone “Mr.” (for man) or “Ms.” (for woman) with the person’s last name or surname unless the person asks you to call him or her by his or her first name. It’s also acceptable to call a person by his or her first name if he or she is approximately your age or younger especially when he or she is from the United States.
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Task 1 Receiving Foreign Guests at the Airport
❖How to greet a foreign guest and start the conversation?
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Can you do it in right way?
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How to address your foreign guests properly?
❖It is not the custom to use titles like “Mr.”, “Mrs.”, “Miss” or “Ms.” with a first or given name. For example, if you meet someone whose name is John Smith; you should call him “Mr. Smith” instead of “Mr. John”. Remember that all titles in English go with the person’s last name or surname, for example, “Dr Smith” and “Professor Smith”. In written form, the use of title with the person’s full name is acceptable, for example, Mr. John Smith”.
1.If you are not clear about a young lady’s marital status, it is polite to call her “Madam”.
2.In written form, the use of title with the person’s full name is acceptable, for example, ”Mr. John Smith”.
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---Warm up---
Match the following English words and expressions with their Chinese Equivalents.
B 1. flight
A. 晚宴
G 2. suite
B. 航班
H 3. propose a toast