2020届高三英语专题复习之投诉信

作文专项——————投诉信

满分范文晨诵（感悟作文并背诵）

假如你是李华，半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。请就此向网店客服写邮件投诉。要点如下：

1.介绍购物情况；

2.反映存在问题；

3.提出解决方案；

注意：1.词数100左右2.可适当增加情节，以使行文连贯；

范文

（说明写信目的）I’m one of your customers.I’m writing to make a complaint about your goods.

(反映问题提出解决方案)To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn’t receive them until yesterday. Besides, to my disappointment, the computer I received isn’t the one I ordered. If you refer t o my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some 现在分词作结果状语

pages missing.(引出解决方案)Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?

(提出愿望)I would appreciate it if you could give due attention to this matter. Looking forward to your reply.

Yours faithfully

Li Hua 我是你的一个顾客。我现在写信投诉您的货物。

首先，两周前我在您的网站订购了一台笔记本电脑和一套英语小说。但是直到昨天我还没有收到。除此以外，让我失望的是我收到的电脑并不是我预定的型号。如果你查询我的原始订单，你会发现我需要的是Model 506型号电脑。然而我收到的是Model 480电脑，这对我造成了很大的不便。更糟糕的是，当我发现小说缺页时，这更让我不满意。因此我希望你能帮我解决这些问题。我想知道是否您能用一台506型号电脑和一套新的小说来替换回已经发送的货物。

如果你能对此事足够的重视那么我将万分感激。期待你的回复。

经典句子背诵

开头句

1.I’m writing to make a complaint about your standard service.我写信是为了投诉你们的服务质量。

2.Pleased with your service for years, now I feel very disappointed.虽然多年来我一直很满意你们的服务，但我现在非常失望。

3.I am writing to express my dissatisfaction with/at your unfriendly attitude to customers.我写信表达我对你们对顾客不友好的态度的不满。

中间句

4.I felt something ought to be done about it.我觉得这方面应该做些努力。

5.Can you arrange a new one for me as soon as possible.你们能不能尽快给我换新的？

6.To improve the situation , it is advisable for you to take the following measures.为了改进这种情况，建议采取以下措施。

7.I do hope that someone will take effective measures to deal with this matter.我真的希望有人能采取有效措施解决这个问题。

8.I would like to draw your attention to the quality of your products.我想让你注意你们的产品质量。

结尾句

11.I hope you will give due attention to the matter.我希望对此事你能给予足够的重视。

12.It would be highly appreciated if you could do something about it.如果你能为此采取措施我将万分感谢。

13.I am really annoyed about it. I trust/have great faith that you will take complaints seriously.我对这件事真的很恼火。我相信你会认真对待我的投诉。

写作练习

你是李华，两周前你从网上购买一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下:

1. 介绍购物情况

2. 反映存在问题

3. 提出解决方案

注意:1. 词数100词左右

2. 可适当增加细节，使行文连贯

3. 开头结尾已给出，不计入总词

可能用到的生词:投诉complaint n.

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