2020届高三英语专题复习之投诉信
07投诉信-2023年新高考英语应用文写作提分技能(模板+素材+策略)
2023年新高考英语应用文写作提分技能(模板+素材+策略)类型模板之投诉信假设你是李华，你在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，你为此向经理写一封投诉信。
注意：1、词数100左右;2、信的开头和结尾已为你写好，但不计入总词数;3、可适当增加细节，以使行文连贯。
【参考范文】May 18, 2020Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely yours,Li Hua1.投诉内容。
2020高考英语作文模板及写作指导：投诉信
2020高考英语作文模板及写作指导：投诉信【编辑按】介绍自己，说明写作目的：投诉。
1. Irsquo;m Li Hua. I feel bad to trouble you but Irsquo;m afraid that…初心优秀优秀 Li Hua. I feel bad to trouble you but I’m afraid that I have to make a plaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to plain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your pany.我想要表达我对从你们公司买的羊毛围巾的不满。
.zuowenla 【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难肃静的坐在这里吃饭。
2. s to be something wrong with it. e the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
高中英语投诉信
高中英语投诉信高中英语投诉信篇1with reference to our order no. w 98, the 120 computer sets suppliesto the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as possible. meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.高中英语投诉信篇2i used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here.however，today i wae irritated by one of your salesman.today，i was trying to choose some t-shirts suitable for me，but the first several t-shirts i tried were not my style.therefore，i ask him if there are more ones that can be recommended by him.unexpectedly，he wasso impatient and said rudely，"how do i know what you like".i was hurt.with this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately.高中英语投诉信篇3i just bought the book great expectations from a major foreign website. however, i discovered some problems about this book when i received it. there's something wrong with the book's binding.the pages are not in order and it's easy to be scattered. i would like for you to change it to a good one and be responsible for it. i also hope that similar situations will not occur again.高中英语投诉信篇4i, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your e-book and the poor attitude of your server.the detailed problems are as follows. to begin with, there is something wrong with screen of the e-book, which has been broken deliberately or unintentionally. in addition, it does not work occasionally, which hamper using ordinarily. most importantly, the product does not comply with your description previously both in style and faculty. most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.i would appreciate it if you could refund or exchange a new one for me. i’m looking forward to your reply at your earliest convenience.。
英语高考投诉信题目及范文
英语高考投诉信题目及范文篇1I am writing to express my strong dissatisfaction and complaint regarding the English college entrance examination. During the exam, a series of serious problems occurred, which had a significant negative impact on our performance and fairness.Firstly, the listening equipment malfunctioned! How could this happen in such an important exam? It greatly affected our ability to answer the listening comprehension questions accurately.Secondly, the difficulty of the exam questions was far beyond the scope of the syllabus! This is completely unreasonable. How are we supposed to cope with such excessive difficulty when we have been preparing based on the syllabus?Finally, the examination room environment was extremely noisy! This seriously disrupted our concentration and thinking process. How can we perform well under such circumstances?I sincerely hope that relevant departments can take this matter seriously and take appropriate measures to ensure the fairness and quality of future exams.Thank you for your attention![Your Name]篇2I am writing to express my strong dissatisfaction and complaint regarding the organization and management of the recent English college entrance examination.The attitude of some invigilators was extremely poor. They showed no patience when students had questions, and even responded rudely. How could we focus on the exam in such an atmosphere? Moreover, the time arrangement was completely unreasonable. The time allotted for certain sections was far too short, leaving us no chance to think carefully and complete the tasks properly. What's more, the design of the answer sheet was not scientific at all. It was confusing and caused many of us to waste precious time trying to figure it out.I sincerely hope that these problems can be seriously addressed and improvements can be made in future exams. How can we students get fair chances and achieve good results under such circumstances?[Your Name]篇3I am writing to express my strong dissatisfaction and complaint regarding the unfair scoring in the recent English college entrance examination! How could this happen? The scoring of subjective questions was extremely ambiguous. I had put in a great deal of effort and wasconfident in my answers, but the score I received was far lower than what I expected! Isn't it a huge disappointment?Moreover, the scoring differences between different regions were astonishingly obvious. How can this be fair? Students in different areas should be evaluated under the same clear and fair standards. This kind of disparity has seriously affected our future and our dreams.I sincerely hope that you can look into this matter seriously and take appropriate measures to ensure fairness and justice in the examination scoring system. We deserve a fair chance to pursue our dreams![Your Name]篇4I am writing to express my deep concern and serious complaint regarding the leakage of the English college entrance examination questions. How could such a disturbing incident happen? Before the exam, I astonishingly found suspected test contents on the Internet. And after the exam, to my astonishment, I discovered that they were strikingly similar to what was spread online! This is an absolute violation of fairness and justice.How can students who have prepared sincerely and diligently compete on an equal footing under such circumstances? This incident has not only undermined the credibility of the examination but also shattered the dreams and hopes of countless hardworking students.I strongly urge you to launch a thorough investigation into this matterimmediately. Justice must be served! We deserve a fair and just examination environment.[Your Name]篇5I am writing to express my strong dissatisfaction and complaint regarding the delay in the announcement of the English college entrance examination results. The scheduled time for the release of the results has long passed, but we still haven't received any information! How frustrating and worrying this is! This delay has caused significant problems for us students. It has greatly affected our plans for college applications and future studies. How can we make informed decisions about our future when we don't even know our scores? We have been waiting anxiously, but there seems to be no end in sight. I sincerely hope that you can take immediate action to solve this problem and release the results as soon as possible. Isn't it your responsibility to ensure a smooth and timely process? Thank you for your attention to this matter.[Your Name]。
高中英语投诉信
高中英语投诉信关键信息项：1、投诉对象：＿___________________2、投诉事由：＿___________________3、期望解决方式：＿___________________4、投诉人的姓名：＿___________________11 引言亲爱的相关负责人姓名：111 我怀着极其不满和失望的心情，向您写这封投诉信，希望能够引起您对我所遭遇问题的重视，并得到妥善的解决。
12 投诉对象及事由121 我要投诉的对象是具体的课程、教师、教学材料或其他相关方面。
122 在最近的高中英语学习过程中，我遇到了一系列严重影响我学习效果和学习体验的问题。
123 首先，英语课堂的教学质量令人担忧。
教师的授课方式枯燥乏味，缺乏生动性和互动性，导致我对课程内容失去兴趣，难以集中注意力。
124 其次，教学材料的选用也存在很大问题。
教材内容陈旧、过时，与实际应用脱节，无法满足我们应对现代英语学习和考试的需求。
125 再者，作业布置不合理。
作业量过大，难度过高，让我感到压力巨大，且无法有效巩固所学知识。
126 此外，考试评估体系也存在不公平和不科学的地方，不能准确反映我们的真实学习水平。
13 对学习的影响131 这些问题给我的高中英语学习带来了极大的困扰。
132 我的学习积极性受到严重打击，成绩也出现了明显的下滑。
133 由于对课堂和作业的抵触，我花费在英语学习上的时间越来越少，形成了一个恶性循环。
134 这种情况不仅影响了我的英语学科成绩，还对我的整体学业发展和未来规划造成了潜在的威胁。
14 期望解决方式141 针对上述问题，我希望学校能够采取以下措施加以解决。
142 首先，对教师进行培训，改进教学方法，增加课堂的趣味性和互动性，让学生能够积极参与到学习中来。
143 其次，及时更新教学材料，选用与时代接轨、实用性强的教材，帮助我们更好地掌握英语知识和技能。
144 合理调整作业量和难度，使其既能起到巩固知识的作用，又不会给学生造成过重的负担。
高考英语作文投诉信
高考英语作文投诉信第一篇：高考英语作文投诉信投诉信Dear xiaoli: I am sorry to learn about the problem that has been troubling you recently.My suggestions are as follows: First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you.Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store.Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly.If he ignores it, you had better take a further step---reporting the case to the local consumer’sassociation to have your rights protected.I am looking forward to hearing good news from you.第二篇：高考英语作文投诉信高考英语作文投诉信范文投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.T o my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously thinkof the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom第三篇：高考英语投诉信应用文投诉信一、题型特点与写作思路1、题型特点投诉信是写信人对产品或服务表示不满的信件。
2020高考英语作文写作体裁：投诉信
2020高考英语作文写作体裁：投诉信【篇首句】介绍自己，说明写作目的：投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn’t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it’s washed, it fades in colour. Now I can’t wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
高三英语一轮复习闯关攻略：应用文写作升级之投诉信(必备素材,写作模版,写作训练)(原卷版)
投诉信必备素材投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾，实事求是地阐述问题发生的经过，切记不要夸大其词，指出问题引起的后果，提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式，具体写作步骤如下：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
能力提升词汇表达1. complain about 抱怨2. trouble 麻烦,问题,因难3. attention 注意,关注4. demand 要求5. declare a refund 要求退款6. insist 坚称;坚决要求7. investigate 查明;调查8. bother 烦扰,打搅;9. annoying 恼人的,讨厌的10. unsatisfactory 不令人满意的11. express my dissatisfaction with/at 表达我对……的不满12. settle my complaint 解决我的投诉13. poor service 差的服务14. bear/stand 忍受15. solve/handle the problem解决问题16. put the blame for sth. on sb. 把某事归咎于某人17. be disappointed at/with/by/in sth. 对某事感到失望18. bitterly/deeply/terribly disappointed 非常失望19. give me a satisfactory/satisfying reply给我一个满意的答复20. take measures to do sth. 采取措施做某事能力提升句式表达1. I'm writing to make a complaint about your service. 我写信是想投诉你们的服务。
超实用高考英语重难点专题复习：专题06-投诉信 (经典题型专题演练宝典)
Classic example
经典范文： 假如你是李华，上个星期在网上买了一件T恤衫，货到后你不满意，请你写 一封投诉信给卖家。要点如下: 1.颜色与图片不符合； 2.衣服尺寸过大； 3.希望卖家调换或退钱。 注意: 1. 100词左右 2.可以适当增加细节，以使行文连贯。 Dear Sir I’m Li Hua, a customer from Beijing. I am writing to express my dissatisfaction abo ut the T-shirt that I bought from your website last week. The focus of my complaint is that the T-shirt is different from the one in the picture on the Internet. For one thing, the color of the Tshirt is not the color in the picture, which is not the one I like. For another, the size of the T-shirt is too large for me to wear. This is more than I could tolerate.
This makes it difficult for me to read.
如何再升华？上一句已经用过定语从句，不要重复
用现在分词doing做结果状语
问题3及带来的后果 经常没有任何预兆的出问题。 It often breaks down without any warning. 提出解决方案（退款或调换） 我希望贵店或者调换一个新的或者给我全额退款。
英语投诉信的格式和范文(实用22篇)
英语投诉信的格式和范文(实用22篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!英语投诉信的格式和范文(实用22篇)英语投诉信的格式和范文第1篇Dear Sir，I‘m Peter，manager of purchasing department in ABC company.Im writing to lodge a claim (词组：提出索赔)on the 100 cases of apples we ordered from you.Having confirmed the order date for over one month， we havent received the goods.This obviously brought great inconvenience and huge loss for us.We will have to cancel this order and buy from another company.Thank you for your kind understanding!Sincerely YoursPeter英语投诉信的格式和范文第2篇Dear Sir or Madam，I， as a devoted customer of your online shop， am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows.To begin with， there is something wrong with screen of the E-book， which has been broken deliberately or unintentionally.In addition， it does not work occasionally， which hamper using ordinarily.Mostimportantly， the product does not comply with your description previously both in style and faculty.Most importantly， servers response of not providing refund and eXchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or eXchange a new one for me.I’m looking forward to your reply at your earliest convenience.Yours sincerelyLi Ming英语投诉信的格式和范文第3篇Dear Sir，I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However， when I called your Complaints Department， the girl who answered my phone was very rude.For one thing she interrupted me continually， for another she even said that the fault was my own.Needless to say， such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined， and instructed on the proper way to deal withclients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours，Donna英语投诉信的格式和范文第4篇To whom it may concern，I am one of your customers.I ordered/bought ____（产品）but I didnt ____（投诉原因（1）.And much to my disappointment，____（投诉原因（2）.To make matters worse， ____（投诉原因（3）.I am sorry to have received such poor service， and I believe I have every right to ask you to deal with this problem.I hope that ____（赔偿方案/补救措施）.Besides， Id like to be informed of the process of you dealing with my complaint.Looking forward to your reply.Yours sincerely，____（写信人姓名）译文致相关人员：我是您的顾客之一。
2020高三英语高考复习应用文专题之2 道歉信和投诉信
应用文专题之2 道歉信和投诉信日常生活中难免出现一些差错，如失约，损坏东西等。
遇到这种情形，应及时写信致歉，以消除不必要的误解，维持正常的关系。
道歉信除应及时写之外，还必须写得诚恳，道歉应发自内心，绝不可敷衍塞责。
再者，事情原委要解释清楚，措辞应当委婉贴切。
首段：为所做得事或未能做成得事表示诚挚歉意。
为粗心大意和无礼表示歉意。
I am writing to show my apology for ....I am terribly sorry to tell you that.....I am writing the letter to inform you that ......2.I am afraid that you are displeased at my failing to keep my promise......1.Much to my regret, i failed to keep my engagement to meet you at the park gate.3.I must apologize to you for.....I am afraid what i have done has caused much inconvenience to you..I sincerely hope that you can understand that i offended you unintentionally...I regret to inform you that i am unable to....I am awefully sorry to have put you into so much trouble . i must make a sincere and humble apology to you for....主体：详细解释当时得情况或事件，目的是消除可能出现得误会和矛盾。
英语投诉信范文(通用16篇)
英语投诉信范文篇1Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie， IN 47300November 15， 1998General Computer CorporationEngineering Department. Box 73219Fort Worth， TX 76108Dear Sir:With reference to our order 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.Yours sincerely，(Signature)英语投诉信范文篇2Dear boss:Thank you for reading my letter.Last Sunday is my classmate Mary\'s went to your restaurant so as to celebrated Mary\'s your restaurant was not good than I couldn\'t tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.We complained about the food ,the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!All of us were very am doubt that whether I would come to your restaurant or not.Yours,Liming英语投诉信范文篇3Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Donna英语投诉信范文篇4后面还有多篇英语投诉信范文带翻译！Dear Manager，Now I am writing to tell you that I bought a TV set from your shop several days ago。
2020年高考英语专题训练系列 2-8 书面表达投诉信
2.8 书面表达投诉信-2020年高考英语专题训练系列投诉信【文体概述】投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
投诉信应包括三个方面的内容：1. 表明写信目的：投诉的内容；2. 投诉的具体原因；3. 希望得到的结果。
在语言方面，要注意把握分寸，要公平、公正。
【常用语块】1. 抱怨_________________________________2. 表达不满_________________________________3. 忍受_________________________________4. 对……满意_________________________________5. 糟糕的服务_________________________________6. 采取措施_________________________________7. 解决问题_________________________________8. 预防……发生_________________________________9. 调查此次事件_________________________________10. 以粗鲁的方式_________________________________11. 向……道歉_________________________________12. 出乎意料_________________________________13. 不用说_________________________________14. 尽快_________________________________15. 把某事牢记在心_________________________________【套用句式】1. 我写信是投诉关于……___________________________________________________________________________2. 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。
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作文专项——————投诉信满分范文晨诵（感悟作文并背诵）假如你是李华，半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。
请就此向网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案；注意：1.词数100左右2.可适当增加情节，以使行文连贯；范文（说明写信目的）I’m one of your customers.I’m writing to make a complaint about your goods.(反映问题提出解决方案)To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn’t receive them until yesterday. Besides, to my disappointment, the computer I received isn’t the one I ordered. If you refer t o my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some 现在分词作结果状语pages missing.(引出解决方案)Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?(提出愿望)I would appreciate it if you could give due attention to this matter. Looking forward to your reply.Yours faithfullyLi Hua 我是你的一个顾客。
我现在写信投诉您的货物。
首先，两周前我在您的网站订购了一台笔记本电脑和一套英语小说。
但是直到昨天我还没有收到。
除此以外，让我失望的是我收到的电脑并不是我预定的型号。
如果你查询我的原始订单，你会发现我需要的是Model 506型号电脑。
然而我收到的是Model 480电脑，这对我造成了很大的不便。
更糟糕的是，当我发现小说缺页时，这更让我不满意。
因此我希望你能帮我解决这些问题。
我想知道是否您能用一台506型号电脑和一套新的小说来替换回已经发送的货物。
如果你能对此事足够的重视那么我将万分感激。
期待你的回复。
经典句子背诵开头句1.I’m writing to make a complaint about your standard service.我写信是为了投诉你们的服务质量。
2.Pleased with your service for years, now I feel very disappointed.虽然多年来我一直很满意你们的服务，但我现在非常失望。
3.I am writing to express my dissatisfaction with/at your unfriendly attitude to customers.我写信表达我对你们对顾客不友好的态度的不满。
中间句4.I felt something ought to be done about it.我觉得这方面应该做些努力。
5.Can you arrange a new one for me as soon as possible.你们能不能尽快给我换新的？6.To improve the situation , it is advisable for you to take the following measures.为了改进这种情况，建议采取以下措施。
7.I do hope that someone will take effective measures to deal with this matter.我真的希望有人能采取有效措施解决这个问题。
8.I would like to draw your attention to the quality of your products.我想让你注意你们的产品质量。
结尾句11.I hope you will give due attention to the matter.我希望对此事你能给予足够的重视。
12.It would be highly appreciated if you could do something about it.如果你能为此采取措施我将万分感谢。
13.I am really annoyed about it. I trust/have great faith that you will take complaints seriously.我对这件事真的很恼火。
我相信你会认真对待我的投诉。
写作练习你是李华，两周前你从网上购买一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。
请就此向网店客服写邮件投诉。
要点如下:1. 介绍购物情况2. 反映存在问题3. 提出解决方案注意:1. 词数100词左右2. 可适当增加细节，使行文连贯3. 开头结尾已给出，不计入总词可能用到的生词:投诉complaint n._____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________【参考答案】To whom it may concern,I'am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn't receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint. Looking forward to your reply.Sincerely,Li Hua。