酒店基本英语对话
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Negative answer否定时的答复
很抱歉，没有折扣。 I’m sorry, there is no discount. 夫人，不好意思，我们没有合适的了。 I’m sorry, madam, I’m afraid we don’t have any available.
Expressing pity表示遗憾
Arousing attention 提示
这是您要的XX。（递东西时用） Here you are. 就是这里了/我们到了。（到达目的地） Here we are. 出租车来了。 Here comes the taxi. 先生，请小心天花板/湿地板。 Beware of the ceiling/ the wet floor, sir.
I’m sorry. I’m being called. 抱歉，有个客人正在等我过去。（终止谈话时）
I’m sorry. A guest is waiting for me.
Answers to apology对致歉的回答
没什么。 That’s all right. 没关系。 It doesn’t matter. 这没什么。 It’s nothing.
不用谢。 You are welcome. 别客气。 With pleasure. 乐意为您效劳！ My pleasure. 很高兴为您服务，请随时与我们联系。 Glad to be of service. Please feel free to contact us anytime.
Apologizing致歉
Expressing pity 表示遗憾
Being modest 表示谦让
Agreeing 表示同意
Understanding 表示明白
Not understanding 表示不明白
Directing 指示
我给您带路吧/我指给您看。 Let me show you. 请这边走。 This way, please. 就在您的右手边。您会看到的 It will be on your right hand side. You can’t miss it. 直走。 Go straight ahead. 往下走到大堂。 Go down to the lobby. 请乘电梯到三楼。 Please take the lift to the 3rd floor. 在第一个出口向左/右走。 Turn left/right at the first exit.
Expressing good wishes祝福
愿您和我们共度好时光。/祝您入住愉快。 Have a pleasant stay with us, Sir. 祝您今天/今晚/周末愉快！ Have a nice day/ a pleasant evening/ a good weekend! 祝您愉快！ Enjoy your stay/ day. 新年/生日快乐！ Happy New Year/ Birthday! 圣诞快乐！ Merry Christmas!
L/O/G/O
Basic English Dialogue For Hotel
To View This
FIRST
Be Confident
SECOND
Turn Up Your Volume
Now we bring you…
Basic English Dialogue For Hotel
Greeting/问候
Willing to serve表示乐意效劳
乐意为您效劳！ I’ll be glad to help. 当然，夫人，我非常乐意为您效劳！ Certainly, madam. I’ll be happy to do it. 很荣幸为您服务。欢迎随时与我们联系。 Glad to be of service. Please feel free to contact us
anytime. 我是xx,如果有什么需要，欢迎随时与我联系。 My name is xx, if there is anything we can do for you, just
let us know.
Declining表示婉拒
抱歉，这是机密。 I’m afraid such information is confidential. 谢谢您的好意，但是，很抱歉我不能接受。 That’s very kind of you, but no, thank you. 不需要了，先生。不过还是谢谢您。 That won’t be necessary, sir, but thank you all the same. 恐怕我们不能那样做。 I’m afraid we cannot do that.
最近好吗？
How are you (doing)?
很高兴见到你！
Nice to meet/see you!
Welcome/欢迎
欢迎观临本餐厅。
Welcome to our restaurant.
很高兴再次见到您！
We’re glad to see you again.！
欢迎光临XX饭店。
Welcome to XX Hotel!
3
Directing 指示 Arousing attention 提示 Reassuring 表示安慰 Willing to serve 表示乐意效劳 Declining 表示婉拒 Positive answer 肯定的答复
Uncertain answer 未肯定时的答复
Negative answer 否定时的答复
听到这个消息我也很难过。 I’m sorry to hear that.
真遗憾！ It’s a great pity.
Expressing concern表示关怀
先生，您还好吧？ Are you all right, sir?. 希望您没有伤到自己。 I hope you did not hurt yourself. 您要去看医生吗？ Would you like to see the doctor? 希望你已经好些了。 I hope you are better now.
Reassuring表示安慰
夫人，请别担心。我们会跟进这件事情的。 Don’t worry, madam. We’ll see to it. 我会调查这件事情。 I’ll look into the matter. 我马上就来。 I’ll be with you in a moment. 不要着急，请慢慢来。 There is no hurry, sir. Take your time. 时间不会太长的，先生。 It won’t be too long, sir. 夫人，请慢慢来。 Please take it easy, madam. 一有空位我们就会通知您的。 We’ll let you know as soon as there is any available. 我会报告给经理的。 I’ll report it to our manager.
Answers to good wishes对祝愿的回答
也祝您愉快！ You too, Mr. xx /Ms. /Mrs. /Miss.
也祝您愉快！ The same to you, sir/ madam.
Expressing thanks 致谢
非常感谢。 Thank you very much.
谢谢您的光临。 Thank you for coming. 谢谢您的理解。（得到谅解时用） Thank you for being so understanding. 您真是太好了！谢谢！ That’s very kind of you. Thank you very much.
Answers to thanks对致谢的回答
1
Welcome/欢迎
Asking/inquiring 询问/征询
Greeting/问候
早上好/下午好/晚上好，先生/女士！
Good morning/ afternoon/ evening, sir/ madam!
您好吗，先生？
How are you today, sir?
您好吗？
How do you do!
Baidu Nhomakorabea
Asking/inquiring 询问/征询
可以告诉我您的名字吗？ May I have your name, please? 请告诉我您姓名的首字母。 Your initials, please? 请您在这里签字。 May I have your signature here, sir? 您需要留口信么？ Would you like to leave a message? 您能再说一遍么？ I beg your pardon? 您觉得我们的服务怎么样？ What do you think of our service?
不好意思，打扰一下！ Excuse me.
抱歉让您久等了！
真是很抱歉！
I’m sorry to have kept you waiting, sir.
I’m awfully sorry.
很抱歉，餐厅已经订满了。
请您原谅！
I’m sorry. The restaurant is fully booked.
2
Expressing good wishes 祝福 Answers to good wishes 对祝愿的回答
Expressing thanks 致谢 Answers to thanks 对致谢的回答
Apologizing 致歉 Answers to thanks 对致谢的回答
Apologizing 致歉 Answers to apology 对致歉的回答
Asking/inquiring 询问/征询
能告诉我您的名字/房号么？ May I know your name/room number? 请问您是哪位？（打电话时用） May I know whom I’m talking to? 请让我为您服务，夫人。 May I be of (your) service, madam? 先生，我向您推荐xx。 May I recommend our xx to you, sir? xx怎么样？ How about a xx? 为您预订xx，可以吗？ Would you like me to book you a xx? 您喜欢坐窗边的位置吗？ Would you like to sit by the window? 您来一杯茶吗？ Would you like to have a cup of tea? 夫人，您还有什么需要吗？ Is there anything else I can do for you, madam?
Positive answer肯定的答复
当然，我马上给您拿过来，先生。 Certainly, sir, I’ll bring it to you right away.
我们有xx。 We do have xx available.
Uncertain answer未肯定时的答复
很抱歉，我们不能保证，但是我们会尽力而为的。 I’m sorry we cannot guarantee it, but we’ll do our best. 很抱歉，夫人，我不能确定，不过我可以找另外的人为您服务。 I’m sorry, madam, I’m afraid I’m not sure, but I’ll ask someone for you. 如果您愿意稍等一会儿，我会找给您的。 If you wait a moment, sir, I’ll try to find (it) out.
I beg your pardon.
抱歉，打扰一下。（不得不打扰客人时）
Excuse me for interrupting. 抱歉，打扰了！（打扰客人后）
Sorry to have bothered you. 对不起，可能出了什么差错，我真诚向您道歉。（有投诉时）
I’m very sorry. There could have been a mistake. I do apologize. 不好意思，有人叫我/有个电话找我。（终止谈话时）
很抱歉，没有折扣。 I’m sorry, there is no discount. 夫人，不好意思，我们没有合适的了。 I’m sorry, madam, I’m afraid we don’t have any available.
Expressing pity表示遗憾
Arousing attention 提示
这是您要的XX。（递东西时用） Here you are. 就是这里了/我们到了。（到达目的地） Here we are. 出租车来了。 Here comes the taxi. 先生，请小心天花板/湿地板。 Beware of the ceiling/ the wet floor, sir.
I’m sorry. I’m being called. 抱歉，有个客人正在等我过去。（终止谈话时）
I’m sorry. A guest is waiting for me.
Answers to apology对致歉的回答
没什么。 That’s all right. 没关系。 It doesn’t matter. 这没什么。 It’s nothing.
不用谢。 You are welcome. 别客气。 With pleasure. 乐意为您效劳！ My pleasure. 很高兴为您服务，请随时与我们联系。 Glad to be of service. Please feel free to contact us anytime.
Apologizing致歉
Expressing pity 表示遗憾
Being modest 表示谦让
Agreeing 表示同意
Understanding 表示明白
Not understanding 表示不明白
Directing 指示
我给您带路吧/我指给您看。 Let me show you. 请这边走。 This way, please. 就在您的右手边。您会看到的 It will be on your right hand side. You can’t miss it. 直走。 Go straight ahead. 往下走到大堂。 Go down to the lobby. 请乘电梯到三楼。 Please take the lift to the 3rd floor. 在第一个出口向左/右走。 Turn left/right at the first exit.
Expressing good wishes祝福
愿您和我们共度好时光。/祝您入住愉快。 Have a pleasant stay with us, Sir. 祝您今天/今晚/周末愉快！ Have a nice day/ a pleasant evening/ a good weekend! 祝您愉快！ Enjoy your stay/ day. 新年/生日快乐！ Happy New Year/ Birthday! 圣诞快乐！ Merry Christmas!
L/O/G/O
Basic English Dialogue For Hotel
To View This
FIRST
Be Confident
SECOND
Turn Up Your Volume
Now we bring you…
Basic English Dialogue For Hotel
Greeting/问候
Willing to serve表示乐意效劳
乐意为您效劳！ I’ll be glad to help. 当然，夫人，我非常乐意为您效劳！ Certainly, madam. I’ll be happy to do it. 很荣幸为您服务。欢迎随时与我们联系。 Glad to be of service. Please feel free to contact us
anytime. 我是xx,如果有什么需要，欢迎随时与我联系。 My name is xx, if there is anything we can do for you, just
let us know.
Declining表示婉拒
抱歉，这是机密。 I’m afraid such information is confidential. 谢谢您的好意，但是，很抱歉我不能接受。 That’s very kind of you, but no, thank you. 不需要了，先生。不过还是谢谢您。 That won’t be necessary, sir, but thank you all the same. 恐怕我们不能那样做。 I’m afraid we cannot do that.
最近好吗？
How are you (doing)?
很高兴见到你！
Nice to meet/see you!
Welcome/欢迎
欢迎观临本餐厅。
Welcome to our restaurant.
很高兴再次见到您！
We’re glad to see you again.！
欢迎光临XX饭店。
Welcome to XX Hotel!
3
Directing 指示 Arousing attention 提示 Reassuring 表示安慰 Willing to serve 表示乐意效劳 Declining 表示婉拒 Positive answer 肯定的答复
Uncertain answer 未肯定时的答复
Negative answer 否定时的答复
听到这个消息我也很难过。 I’m sorry to hear that.
真遗憾！ It’s a great pity.
Expressing concern表示关怀
先生，您还好吧？ Are you all right, sir?. 希望您没有伤到自己。 I hope you did not hurt yourself. 您要去看医生吗？ Would you like to see the doctor? 希望你已经好些了。 I hope you are better now.
Reassuring表示安慰
夫人，请别担心。我们会跟进这件事情的。 Don’t worry, madam. We’ll see to it. 我会调查这件事情。 I’ll look into the matter. 我马上就来。 I’ll be with you in a moment. 不要着急，请慢慢来。 There is no hurry, sir. Take your time. 时间不会太长的，先生。 It won’t be too long, sir. 夫人，请慢慢来。 Please take it easy, madam. 一有空位我们就会通知您的。 We’ll let you know as soon as there is any available. 我会报告给经理的。 I’ll report it to our manager.
Answers to good wishes对祝愿的回答
也祝您愉快！ You too, Mr. xx /Ms. /Mrs. /Miss.
也祝您愉快！ The same to you, sir/ madam.
Expressing thanks 致谢
非常感谢。 Thank you very much.
谢谢您的光临。 Thank you for coming. 谢谢您的理解。（得到谅解时用） Thank you for being so understanding. 您真是太好了！谢谢！ That’s very kind of you. Thank you very much.
Answers to thanks对致谢的回答
1
Welcome/欢迎
Asking/inquiring 询问/征询
Greeting/问候
早上好/下午好/晚上好，先生/女士！
Good morning/ afternoon/ evening, sir/ madam!
您好吗，先生？
How are you today, sir?
您好吗？
How do you do!
Baidu Nhomakorabea
Asking/inquiring 询问/征询
可以告诉我您的名字吗？ May I have your name, please? 请告诉我您姓名的首字母。 Your initials, please? 请您在这里签字。 May I have your signature here, sir? 您需要留口信么？ Would you like to leave a message? 您能再说一遍么？ I beg your pardon? 您觉得我们的服务怎么样？ What do you think of our service?
不好意思，打扰一下！ Excuse me.
抱歉让您久等了！
真是很抱歉！
I’m sorry to have kept you waiting, sir.
I’m awfully sorry.
很抱歉，餐厅已经订满了。
请您原谅！
I’m sorry. The restaurant is fully booked.
2
Expressing good wishes 祝福 Answers to good wishes 对祝愿的回答
Expressing thanks 致谢 Answers to thanks 对致谢的回答
Apologizing 致歉 Answers to thanks 对致谢的回答
Apologizing 致歉 Answers to apology 对致歉的回答
Asking/inquiring 询问/征询
能告诉我您的名字/房号么？ May I know your name/room number? 请问您是哪位？（打电话时用） May I know whom I’m talking to? 请让我为您服务，夫人。 May I be of (your) service, madam? 先生，我向您推荐xx。 May I recommend our xx to you, sir? xx怎么样？ How about a xx? 为您预订xx，可以吗？ Would you like me to book you a xx? 您喜欢坐窗边的位置吗？ Would you like to sit by the window? 您来一杯茶吗？ Would you like to have a cup of tea? 夫人，您还有什么需要吗？ Is there anything else I can do for you, madam?
Positive answer肯定的答复
当然，我马上给您拿过来，先生。 Certainly, sir, I’ll bring it to you right away.
我们有xx。 We do have xx available.
Uncertain answer未肯定时的答复
很抱歉，我们不能保证，但是我们会尽力而为的。 I’m sorry we cannot guarantee it, but we’ll do our best. 很抱歉，夫人，我不能确定，不过我可以找另外的人为您服务。 I’m sorry, madam, I’m afraid I’m not sure, but I’ll ask someone for you. 如果您愿意稍等一会儿，我会找给您的。 If you wait a moment, sir, I’ll try to find (it) out.
I beg your pardon.
抱歉，打扰一下。（不得不打扰客人时）
Excuse me for interrupting. 抱歉，打扰了！（打扰客人后）
Sorry to have bothered you. 对不起，可能出了什么差错，我真诚向您道歉。（有投诉时）
I’m very sorry. There could have been a mistake. I do apologize. 不好意思，有人叫我/有个电话找我。（终止谈话时）