酒店基础英语
酒店基础英语
酒店基础英语酒店基础英语酒店基础英语（一）1、您好。
How do you do.2、您好吗？How are you?3、见到您真高兴。
Nice to meet you.4、早上（下午、晚上）好。
Good morning, (afternoon, evening). 酒店基础英语-欢迎语 Welcomes5、欢迎光临**宾馆。
Welcome to ** hotel.6、欢迎入住我们酒店。
Welcome to stay in our hotel.7、欢迎您来这里用餐。
Welcome to have your meals here.8、希望您住店愉快。
Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。
Welcome to our restaurant.酒店基础英语（二）酒店基础英语-答谢语 Thanks10、非常感谢。
Thank you very much.11、感谢您的到来。
Thanks for your coming.12、多谢。
Thanks a lot.13、您太客气了。
It’s very kind of you.14、您的心地真好。
Thank you for your kindness.15、感谢您的建议。
Thank you for your suggestion.16、感谢您的合作。
Thank you for your cooperation.17、感谢您入住我们酒店。
Thank you for staying our hotel.18、感谢您的夸奖。
Thank you for your praise.19、我真不知道要怎样感谢您才好。
I don’t know how I can thank you enough.20、我真是感谢您。
I do appreciate your help.21、花费您宝贵的时间了。
I appreciate your precious time.22、一点也不。
酒店英语
酒店基础英语必知必会常见句子：1. Please/ thank you /excuse me(sorry) /you are welcome /good bye 请/谢/对不起/不客气/再2.Good morning /afternoon /evening ，sir /madam.早上/中午/晚上好，先生/女士3.Welcome to YuFu hot springs hotel 欢迎来到鱼凫国都温泉大酒店4.I am the assistant manager /receptionist/operator/concierge我是大堂副理/接待员/总机/礼5.（How）may I help you? What can I do for you? 我可以帮助您吗？/有什么可以为您效劳？6.please wait for a moment /wait a moment /minute please请稍等7.I know a little English ,but not much.我懂一点英语，但是不多。
8. I beg your pardon please 请您再说一遍9. Could you speak a little more slowly, please? 请您再将慢一点可以吗？9.ok/ sure /no problem/certainly 表示肯定9. MayI have your room number? /what’s your room number? 请问您的房号是多少呢？10. Would you please show me your room card? 请出示您的房卡。
11. If there is any problem in your room please dial “0”for HSKP(house keeping)若果您有任何需要请拨“0”12.The hot springs center is open from 09:30AM-01:00AM.温泉中心的营业时间是09:30-01:0013. The operator can provide wake-up /morning call service at any time. 总机提供24小时叫醒服务14. If your want to have something to eat, please call “6178”, the room service is 24 hours at your service. 如果您需要在房间用餐，请拨电话6178，送餐部24小时为您服务。
酒店常用英语
酒店基础英语短语天外天Han master汤泉宫Hot-spring Palace[ ′pælis]绿野名人居Green Celebrity Villa会议中心Conference Center [′ kɔnfərəns]白金会馆Platinum Hall [′plætnəm]预订Reservation/Booking前厅办公室Front Office前台/接待处Front Desk / Reception洗衣房/洗好的衣服; 待洗的衣服Laundry[′lɔ:ndri] 商务中心Business Center送餐服务Room service酒吧Bar大堂吧Lobby bar/Lounge收银处Cashier’s美容中心Beauty salon[′sælɔ:ŋ]健身房Healthy Room台球室Billiard [′biljəd] room棋牌室 Chess Room乒乓球室Tennis room咖啡店Coffee shop夜总会Night clubKTV包房KTV Rooms桑拿浴室 Sauna[′sɔ:nə, ′s aʊ-] rooms宴会厅Banquet Hall会议厅 Conference Hall公共区域 Public Area宴会包房 Banquet Room中餐厅 Chinese Restaurant西餐厅 Western Restaurant总机 Service Centre总机接线员 Service Centre Operator行李员 Bellboy楼层服务员 Floor attendant服务员（男）Waiter服务员（女）Waitress接待员Receptionist收银员Cashier客房部Housekeeping Department Room Division(HSKP/RD) 餐饮部 Food & Beverage Dept. (F&B)行销业务部Sales & Marketing Department (S&M)工务部 Engineering Dept. (ENG)采购部Purchasing Division (PD)外联部Public Relation Dept. (PR)人力资源部 Human Recourse Dept. (H&R)财务部 Finance / Financial Dept.(FIN)秘书处Secretary Dept.(SD)球场营运部Golf Operation Dept.(GD)草坪绿化工程部Lawn Green & Engineer Division (LGD)安管部Security Department(SEC)董事长Board Chairman总经理 General Manager副总经理 Deputy General Manager [′depjuti]财务总监 Finance Controller行销业务总监 S&M Director客房总监 Director of HSKP部门经理 Department Manager部门副经理 Outlet Assistant Manager主管 Supervisor领班 Captain人力资源总监 H&R Director餐饮部经 F&B Manager无理由，无借口No Excuse不定期抽查 Spot Check文件分选柜，文件架上的小间隔 Pigeonhole[′pɪdʒən′həʊl] 级别，水准Level [′levl]优先权，优先考虑的事Priority [prai′ɔriti]员工Staff [stɑ:f]确认，证实 Confirm [kən′fə:m]再次证实，再次确认Re-confirm议程,日程Agenda[ə′dʒendə]营救，援救Rescue值班经理MOD Manger On Duty 无论如何，不管怎么样No How部门负责人Department Head忘记 Forget更新，修正，校正Update最后期限Dateline。
酒店基础英语
饭店基础用语酒店常用英语150句(英语C级教材)欢迎和问候语:1). Good morning (afternoon, evening) , sir(madam)早上(下午、晚上)好，先生（夫人）。
2). How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 很高兴见到您！3). How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4). Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5). Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6). I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快（客人刚入店时）I hope you enjoy your stay with us.希望您在我们宾馆过得愉快（客人在饭店逗留）期间。
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快（客人离店时）。
7). Have a good time. 祝您过得愉快！电话用语:8).Good morning. This is (岗位),(姓名) is speaking. May I helpyou?早上好,这是部门,我是.我能帮您什么吗?9).Sorry, I’ve dialed the wrong number.对不起,我拨错号了.10).May I speak to your General Manager?能和你们的总经理说话吗?11).Sorry. He is not in at the moment.对不起,他现在不在.12).Would you like to leave a message?您要留口信吗?13).Pardon? I beg your pardon?对不起,请再说一遍,好吗?祝贺语14).Congratulations! 祝贺您!15).Happy birthday! 生日快乐!16).Happy New Year! 新年快乐!17).Merry Christmas! 圣诞快乐!18).Have a nice holiday! 节日快乐!19).Wish you every success! 祝您成功!20).Drink to your health(success, victory). 为您的健康(成功,胜利)干杯!答谢和答应语21).Thank you (very much). 谢谢您(非常感谢).22).Thank you for your advice (information , help). 感谢您的忠告(信息、帮助).23).It’s very kind of you. 谢谢,您真客气.24).You are welcome. 不用谢.25).Not at all. 不用谢.Don’t mention it. 不用谢.26).It’s my pleasure. 非常高兴为您服务.With pleasure.My pleasure.27).I am at your service. 乐意为您效劳.I’m always at your service.28).Thank you for staying in our hotel. 感谢您在我们饭店下榻.29).Thank you for your understanding. 谢谢您的理解.道歉语30).I’m sorry. 很抱歉.I’m very sorry. 非常抱歉.31).Excuse me. 对不起,劳驾.32).I’m sorry .It’s my fault. 很抱歉,那是我的错.33).Sorry to have kept you waiting. 对不起,让您久等了.34).Sorry to disturb you. 对不起,打扰您了.35).Excuse me for interrupting . 对不起打断一下.36).I’m sorry about this. 对此表示歉意.37).I apologize for this. 我为此道歉.38).That’s all right. 没关系.It doesn’t matter.It’s nothing.39).Let’s forget it. 算了吧! 甭提了!征询语40).Can (May) I help you? 我能帮您什么吗?Yes, please. 好的.41).What can I do for you? 我能为您干点什么?42).Is there anything I can do for you? 有什么能为您效劳的?43).Please let me know if there is anything else I can do for you.如果还有其他事我能为您效劳的话,请告诉我.44).Please wait a moment( minute). 请稍等一下.Just a moment, please.45).May I use your phone? 我能借用您的电话吗?Yes, of course. 当然可以.Certainly.指路用语46).Go upstairs/downstairs. 上楼/下楼.47).It’s on the second (third) floor. 在二(三)楼.48).Excuse me. Where is the washroom( restroom)?对不起,请问洗手间在哪里?49).Excuse me. Where is the elevator(lift, clinic, restaurant)?对不起,请问电梯(医务室、餐厅)在哪里?50).This way, please. 请这边走.51).After you, please. 您先请.52).Turn left/right. 往左/往右转.53).It’s in the lobby near the main entrance. 在大厅靠近大门.54).Go straight ahead. 一直走.55).Go down to the lobby. 下楼到大堂.56).Turn left at the first corner. 在第一个拐角处左转.57).Sorry, I’m not sure. If you’ll wait a minute, I’ll be glad to find out it for you.对不起,我不太清楚,请您稍等一会.我去帮您找一下.提醒用语58).Watch your step. 请走好!59).Please be careful. 请当心.60).Please don’t leave anything behind. 请别遗忘您的东西.61).Don’t worry. 别担心.62).Take it easy. 放心好了.63).Please don’t smoke here. 请不要在这里抽烟.告别语64).Goodbye. 再会.65).See you later. 等会见.66).Good night. 晚安.67).See you tomorrow. 明天见.68).Wish you a good dream! 祝您做个好梦!69).Goodbye and thank you for coming. 再见,谢谢您的光临.70).Goodbye and hope to see you again. 再见,希望再见到您.71).Have a nice trip! 一路平安!72).Wish you a pleasant journey! Good luck. 祝您路途愉快! 祝您好运!73).普通个人的称呼Sir 先生Madam 夫人/女士Miss小姐74).当知道客人的姓氏时:Mr. *先生Mrs. *夫人/女士75).团体客人的称呼:Gentlemen 先生们Ladies 女士们76).应答客人称呼的语句:Yes, sir/madam. 是/好,先生/夫人.77).I’ll be with you in a moment, sir. 我一会儿就回来,先生.78).当可以满足客人的要求时,应答:Certainly, sir/madam. 当然可以,先生/夫人.79).I’ll go and get it right away. 我马上去取.80).Immediately, sir. 先生,我马上就来.81).当不能满足客人的要求时,应答:Sorry, we don’t have .对不起,我们没有. 82).自我介绍时:My name is ,call me any time. I’ll very glad to be of service.我是,随时吩咐我,我乐意效劳.83).当不能答应客人的要求时:So sorry we can’t do that. It’s against our rules.对不起,我不能那样做,它违反酒店规定.84).当客人由于客气而给你赏物时:No. Thank you. You’re very kind.噢,不,谢谢您,您真是太客气了.或: It’s so kind of you. But no, thank you.85).当客人客气的与您先说“有个愉快的周末”等时,应回答:You too. 或The same to you. 祝您一样愉快.86).当客人因动作缓慢,拙劣而显尴尬时,应安慰客人说:Please take your time, sir. There’s no hurry.请慢慢来,先生,不必着急.87).要打断客人的谈话时,应说:Excuse me. May I take up a few moments of your time?对不起,我能占用一下您的时间吗?88).May I speak to you for a few minutes, sir/madam?对不起,我能和您说一会话吗?89).当客人催促您时,应回答:Sorry to have kept you waiting.对不起,让您久等了.90).向客人展示单据等时,应说:Here is your (bill, menu , key ), sir/madam.先生/夫人. 这是您的(帐单、菜单、钥匙).91).接受投诉或批评时,应回答:Thank you for telling us ,sir/madam. I assure you it won’t happen again.I’ll speak to our manager about it. Please accept our apology.先生/夫人.感谢您告诉我们,我保证以后不再发生此事.我会将此事告诉我们经理的,请接受我们的道歉.92).当处理错误或过失时,应说:I’m terribly sorry . There could have been some mistake. I do apologize.我非常抱歉,这里肯定有一些错误/过失, 我真诚的致歉.93).I’m sorry. I’ll look into the matter at once.对不起, 我马上去调查这件事.94).当你听不懂时, 应说:I’m sorry. I don’t understand. Could you please speak slowly?对不起, 我听不懂, 请您说慢点好吗?95).请客人作某和事情时,应说:Could you sign here ,please?请在这里签字好吗?96).May I ask you to return in 5 minutes, madam?夫人,请您5分钟后回来好吗?97).Could I have your room card, sir?先生,我能看一下您的房卡吗?98).Please come this way, sir.先生,请这边走.销售用语(管理用语)99).What kind of rooms(food) would you like to have?您需要什么样的房间? (你想吃什么菜?)100).Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表.101).We’ll give you a 10%(ten percent) discount.我们给您九折优惠.102).We’ll offer tour guides complimentary breakfast.我们给陪同提供免费早餐.103).We accept your terms.我们接受您的条件.公关用语104).May I introduce myself?让我介绍我自已.105).May I present you a little souvenir?请接受我们的一点小纪念品.106).Let’s drink to our friendship!为我们的友谊干杯!107).Cheers! 干杯!Bottoms!征求意见用语:108).How do you like Chinese food?您喜欢中国菜吗?109).What do you think of our service?您对我们的服务有什么意见?110).Thank you for your comments(compliment, suggestion).谢谢您给我们提的意见(赞扬, 建议).111).I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的.112).In our hotel we don’t accept tips.我们饭店是不收小费的.113).I’m afraid you’ll have to pay for the damage.恐怕您得赔偿.114).Please don’t worry , sir. I’ll send someone up to your room right away.先生, 请不必担忧. 我马上派人到您的房间去.115).I can’t guarantee anything, but I’ll try my best.我不能保证, 但我会尽力而为.前厅部常用语:116). Have you made a reservation , sir?先生, 您预定了吗?117).How many people are there in your party ?您们一共多少人?118).We have single rooms , standard rooms and suites. What kind of rooms wouldyou like?我们有单人房, 双人房和套房. 您喜欢哪一种?119).How long will you stay?您打算住几天?120.)Would you fill in this form? May I give you a hand?麻烦您填一下表格, 要我帮忙吗?121).May I see your passport?请给我看一下护照.122).Please sign your name here. Here is your room card and room key.请在这里签名, 这是您的房卡和钥匙.123).How are you going to pay, in cash or by credit card?先生, 您是付现金呢, 还是信用卡?124).Please pay at the cashier’s desk over there .请到那边帐台付款.125).How many pieces of luggage do you have, sir?先生, 请问多少行李?126).Are these your luggage ? May I take them for you ?这是您的行李吗?我来帮您拿, 好吗?127).May I show you to your room, sir?先生, 我来带您到房间, 好吗?128).This is Business Centre.这是商务中心.129). I will send a fax to Germany.我要发一份传真去德国.130).Yes , sir . Could you tell me the fax number?先生, 那您能告诉我传真号码吗?131).Please hold the line a moment , I am putting you through to …请别挂, 我替您接……132).Please don’t hung up.请别挂电话.133).Could you repeat please?请您重复一遍好吗?134). Goood evening , operator, May I help you?晚上好, 我是接线员. 请问您要哪里?135). I’d like to be waken up tomorrow morning.Or: I’d like to have a morning call tomrrow.明天早上我想要叫醒服务.136).Certainly, sir. At what time would you like me to call?好的, 先生. 请问我们什么叫醒您?管家部常用语:137).Good morning. Housekeeping. * speaking. May I help you?早上好, 客房中心, * *在讲话, 有什么可以帮您吗?138).Housekeeping. May I come in?客房服务员, 我可以进来吗?139). Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.140).One moment please, madam. I’ll bring them to you right away.等一会, 夫人. 我马上送来.141).Excuse me. Sir, Do you have any laundry to wash?请问您有衣服要洗吗?142).May I clean your room now, sir?我现在可以为您做房间吗?143).May I do the turn down service, madam?我可以为您做夜床吗?144).I’ll send a repairman to your room at once.我马上派维修人员过来.145).May I repair the …in your room now?我现在可以进来维修…吗?餐饮部常用语:146).Would this table be alright?请问这张桌子可以吗?147).Please have a seat , Sir. Here is the menu. May I take your order?先生, 请坐, 这是菜单, 您要点菜吗?148).What would you like to have, coffee or tea?您要喝咖啡还是茶?149).Would you like to have a drink first, sir?请问要先来一杯饮料吗, 先生?150).May I repeat your order , sir?请问我可以重复您的点菜吗?151).Your order will be ready in about five minutes.您点的菜一会儿就好.152).Would you like Chinese Food or Western Food?您喜欢用中餐还是西餐?153).How would you like your steak done?您的牛排要几成熟?154).Would you like to order anything else, sir/madam?请问您还要点其他东西吗, 先生/女士?155).How about some more beer?再来些啤酒怎么样?收银处常用语:156).How much would you like to change?请问您要换多少钱?157).Please write your name, passport number and room number on the slip.请在单子上写上姓名, 护照号码和房号.158).Please check it . Keep this exchange memo.请检查一下并保留好这兑换单.159).Did you take anything from the mini-bar, sir?请问先生您使用小酒吧里的食品了吗?160).Here’s your bill, please check it . Altogether the total is ____ yuan.这是您的帐单, 请核查, 总计人民币____元.161).Good bye. Have a nice trip. We all look forward to seeing you again soon.再见, 旅途愉快, 我们期待着不久再见到您.商场常用语:162).What can I show you ? 您要买什么?163).How do you like this fashion (color, size, design)?您喜欢这种款式(颜色, 尺寸, 图案)吗?164).Please feel free to look around, and do call me if you need anything.请随便看, 如果需要帮忙请叫我.165).The extra large size of this color is out of stock.这种颜色的特大号已经卖完了.166). You have made a good choice. You have very good taste.您真会买东西, 您眼力真好.康乐部常用语:167). We open from9:00a.m. till 10:00p.m. sir.我们从早上9点营业到晚上10点.168).Is it free of charge for in-house guests?对住店客人是免费的吗?169). How do you charge for playing billiard balls?我们想打台球. 收费多少?170).80 RMB per hour , sir.先生, 一小时收费人民币80元.171).Can I sign instead of paying in cash?我不付现金签单可以吗?172).I’d like to have massage. 我要按摩.173).Our massage time is from 8:00p.m. to 11:00p.m.我们的按摩时间为晚上8:00到11:00时.174).Would you like massage in your room or in the massage room?请问您是在房间按摩还是在按摩室.Part ThreeHousekeepingUnit One dialogue Chamber ServiceMaking up the RoomC: Housekeeping. May I come in?G: Come in.C: Good morning, Mr. Jackson. May I make up your room now?G: Can you clean the room around 11:30? I’m expecting a friend of mine. C: Certainly sir.Dialogue TwoThe Turn-down ServiceC: Good evening sir and madam. May I do the turn down service for you now?G: Please. But can you get me a flask of hot water first?C: Certainly. ……Here it is.C: …I hope I’m not disturbing you. Good night.G: The same to you.Notes to the Text课文注释To make up a room 整理房间Can you clean the room around 11:30?你能11:30左右打扫房间吗?I’m expecting a friend of mine.我在等一位朋友.Turn down夜床,做夜床May I do the turn-down service for you now?我可以现在为您做夜床服务吗?But can you get me a flask of hot water first?但你能否先给我拿一瓶热水?I hope I’m not disturbing you.希望没打扰您The same to you.也同样祝您.Dialogue ThreeProviding Equipment for GuestsAC: Good morning , Housekeeping. May I help you?G: Yes, can you give us two more quilts? We don’t like sleeping with the heater on.C: I see. May I know your room number, please?G: 1212.C: One moment, please. We’llsend them to you right away.BG: Hello. Do you have a hair dryer, please?C: Yes, shall I send it to your room now?G: Yes, please . My room is 412.C: One moment ,please….(She shows the guest how to use the hair-dryer.)Just plug into the 220V socket, then switch on. The temperature is adjustable.Notes to the Text课文注释to provide提供equipment设备Yes, can you give us two more quilts?是的,你能给我们添2条被子?We don’t like sleeping with the heater on.我不喜欢开着暖气睡觉.“with+名词+形容词或介词”说明附带情况.例如:To sleep with the windows open开着窗睡觉.To stand with a gun in hand手持枪站着We’llsend them to you right away.我们马上把它们送来.Just plug into the 220Vsocket, then switch on.只要插入220V插座,然后打开开关.The temperature adjust is adjustable.温度是可以调节的.Dialogue FourOpening the Door for a GuestG: Excuse me, miss. The room key is with my roommate. Can you open the door for me?C: Yes sir. May I see your hotel passport, please?G: Alright…Oh, my God! The hotel passport is not with me. Maybe, I left it in the room.C: May I know your name, please?G: Garry Jackson.C: Yes, Mr. Jackson, and your room mate’s name, please?G: ** Tarry.C: One moment.(After checking with the Reception Desk) Thank you for waiting, Mr Jackson. For your convenience, please bring the hotel passport with you. Have a good time.G: Thank you and the same to you.Notes to the Text课文注释The room key is with my roommate.房间钥匙在我同室的另外一个人处.May I see your hotel passport, please?我可以看一下您的房卡吗?Maybe, I left it in the room.也许我把它掉在房间里了.For your convenience , please bring the hotel passport with you. 为了您的方便,请带上房卡.*为了酒店和客人的安全,应按酒店规定,凭房卡为客人开门.Roommate 同室的人To check 核对Reception 接待Passport 护照,通行证Hotel passport 酒店通行证,房卡(welcome card 欢迎卡. room card 房卡)Dialogue FiveThere’s something wrong with the TV SetC: Good afternoon , Housekeeping . May I help you?G: Yes, the TV set in my room does not work properly. The picture is wobbly.C: I’m sorry. I’llsend someone to your room in a minute.C: Housekeeping .May I come in?G: Come on in.C: May I have a look at it?G: Here it is.C: (Tries to fix it but vain) I’llsend an electrician to have it repaired. One moment, please.C: (In five minutes, an electrician comes.客房常用英语单词1 air condition 空调器21 bedside lamp 床头灯2 switch 开关22 bedstead 床架3 towel coverlet 毛巾被23 blanket 毯子/毡子4 ashtray 烟灰缸24 blind/window shade/window curtain 窗帘5 balcony 阳台25 bulb 灯泡6 balustrade 楼梯栏杆26 cafe 咖啡室7 bar 酒吧27 cafeteria 自助餐厅8 barber's shop理发室28 carpet 大地毯9 basin 洗脸池29 ceiling 天花板10 bath in tub 盆浴30 cloak room 衣帽间/寄物处11 bath room/shower room 浴室31 clothes stand/clothes three 衣帽架12 bath towel 浴巾32 coat hanger/dress hanger/clothes hanger 衣架13 bath tub 浴盆33 comb 梳子14 bathrobes 浴袍34 corridor 走廊15 bayonet socket bulb 卡口灯泡35 courtyard 院子16 bed clothes 床上用品36 double bed 双人床17 bed room 寝室37 dress-case 化妆箱18 bed sheet 床单38 dressing gown 睡袍/晨衣19 bed spread 床罩39 dressing rooms 化妆室20 bedside cupboard 床头柜40 dressing table 化妆台/梳妆台41 dustbin 垃圾桶62 lamp stand 灯座42 eiderdown quilt 鸭绒被/垫 63 laundry bag 洗衣袋43 electric fan 电扇64 lawn 草坪44 feather bed 鸭绒垫/垫床65 lift/elevator 电梯45 filament 灯丝66 lobby/hall 大厅46 fluorescent lamps/lighting 日光灯67 lounge 休息室47 fountain 喷水池68 massage 按摩48 frosted bulb 磨砂灯泡69 mat 席子49 full-length mirror 穿衣镜70 mattress 床垫50 garden 花园71 mini bar 迷你吧51 glass 玻璃杯72 mosquito net 蚊帐52 hair dryer 吹风机73 newsstand 售报亭53 hat rack 帽架74 night club 夜总会54 HBO movie 全日电影频道75 oil painting 油画55 health club 健身中心76 opal bulb 乳白灯泡56 heating 暖气77 picture frame 镜框57 In house movie 酒店中文录像节目78 pillow 枕头58 In house music radio channel 客房音乐广场79 pillow case/slip 枕套59 In-Room safe 房内保险箱80 push button 按钮60 ink stand 墨水缸81 quilt 被子61 lamp shade 灯罩82 radiator 散热器/暖气炉83 radio set 收音机104 tea table 茶几84 razor 剃须刀105 telephone director 电话本85 reading/desk/table lamp 台灯106 television set 电视机86 rug 小地毯107 tennis courts 网球场87 sauna/steam bath 蒸汽浴108 thermos bottle 热水瓶88 screen 屏风109 toilet paper 手纸/卫生纸89 screw socket bulb 螺旋灯泡110 toilet roll 一卷卫生纸90 settee 长沙发111 toilet soap 香皂91 shower bath 淋浴112 toilet table 梳妆台92 single room 单人房113 toilet/water closet 厕所93 single bed 单人床114 tooth brush 牙刷94 sitting room 客厅115 tooth paste 牙膏95 socket 插座116 towel horse 毛巾架96 sofa 沙发117 towel rack/rail 毛巾架/杆97 spittoon 痰盂118 transformer 变压器98 spring mattress 弹簧床垫119 TV transmission satellite 电视卫星转播99 stairs 楼梯120 twin beds 成对双人床100 stool 凳子121 valve 阀门101 suite 套房122 Venetian blind 百叶窗102 swimming pool 游泳池123 ventilator 通风设备103 tap 龙头124 wall lamp 壁灯125 wardrobe 壁橱146 ground towel 地巾126 waste paper basket 废纸篓147 bath towel 浴巾127 window board 窗台板148 sanitary bag 卫生袋128 window frame 窗框149 hand towel 手巾129 window sill 窗台/门槛 150 face towel 面巾130 woolen banket 毛毯151 cloth line 晾衣绳131 writing paper 信纸152 slipper 拖鞋132 electric kettle 电水壶153 shoe shine cloth 擦鞋布133 ice bucket 冰桶154 shoe horn 鞋拔134 remote control 遥控器155 match 火柴135 stationary folder 文件夹156 wall painting 壁画136 ball pen 圆珠笔157 coffee table 咖啡桌137 sewing kit 针线包158 arm-chair 扶手椅138 cotton buds 棉花棒159 bath rug 防滑垫139 shower cap 浴帽140 bath foam 沐浴露141 conditioning shampoo 洗发液142 body lotion 润肤液143 tissue 面巾纸144 hand soap 手皂145 bath soap浴皂。
酒店基础常用英语
FOR ALL HOTEL GUEST SERVICE AGENT所有酒店员工用Basic English- Greeting 基础常用英语- 问候：1.Good morning, Sir/Ma’am! 早上好！先生/太太2.Good afternoon, Sir/Ma’am! 下午好！先生/太太3.Good evening, Sir/Ma’am! 晚上好！先生/太太4. Good night, Sir/Ma’am! 晚安！先生/太太5. How do you do! 您好6.Nice to meet you! 很高兴见到您！7.Welcome to our hotel, sir! 先生，欢迎您到我们酒店来！8.Hello! Long time no see, Mr. Chau! 您好！好久不见！9.Hello! How are you, Mr. Danny? 您好！您好吗，丹尼先生？10. Hello, how are you? 您好吗？11.Fine, thanks. And you? 很好，谢谢！您好吗？Basic English1- Farewell 基础常用英语1- 道别：12.Good bye! 再见！13.Have a nice day! 祝您过得愉快！14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。
（客人刚入店时）16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。
（客人离店时）18.Goodbye and thank you for coming. 再见，谢谢您的光临。
酒店基本英语
1、Credit Card 用信用卡2、in cash 用现金3、exit 安全出口4、enter 入口5、Service Center 服务中心6、Promotion 特价，促销价7、Information 问询处8、Current price 现价9、Original price 原价11、offering 请求12、ansewer 回答10、any dramges or losses must be paid for 损坏需赔1、Good morning (afternoon,evening),sir(madam) !先生(女士)，早晨（下午，晚上）好。
2、You are welcome. 欢迎光临。
3、Welcome to come here again ! 欢迎你再来！4、Have a good day . 祝你愉快。
5、Come back and see us. 欢迎您有空再来。
6、Thank you sir,please come back ,I hope you enjoy your stay.谢谢您，请再度光临，希望您对我们的服务满意。
工作7、Will this be charge or cash? 刷卡还是付现金？8、It has a little dear. 这个比较贵。
9、This trousers are very cheap. 这条裤子很便宜。
10、You should pay me fifty-five Yuan. 需要付我55元。
11、Please keep your turn. 请大家排好队。
12、Do you have 3 Jiao small change. 您有3角零钱吗？13、I am a cashier. 我是收银员。
14、How much,please? 请问多少钱？15、Excuse me,do you have any small change? 请问您有零钱吗？16、You should pay me two yuan more. 请再付两元钱。
酒店基础英语
Part three
1 .问路与指路
Excuse me, where is /the lift ? 请问电梯在哪？ Please follow me ！ 请跟我来！ where is the washroom/toilet? 请问洗手间在哪？ it’s over there ! 在那边！
This way, please./follow me ,please. 请这边走/请跟我走 Let me show you there, please. 请让我带您去吧 Go straight ahead, turn left/right 一直往前走，往左/右转
Our department
部门名称
Executive Office 行政办 Sales & Marketing 营销部 Food & recreation 餐娱部 Accounting 财务部 Human resource 人力资源部 Front office 前厅部 Rooms 房务部 Engineering 工程部 Security 保安部 Housekeeping 客房部
Useful sentences 常用句子
Your room number, please. 请问您的房号? May I have your name please？ 请问您的名字是？ How could I contact you? 我怎么可以联系上您呢？
Part two
职位
1 职位
General manager总经理 Director总监 Manager经理 MOD 值班经理 Assistant manager大堂副理 Supervisor主管 Operator 接线员 Bellboy 行李生 Receptionist 接待员 Waiter餐厅男服务员 Waitress餐厅女服务员 Room Attendant 客房服务员
英语学习：最常用的基础酒店英语汇总！
【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务，今⽇分享酒店前台常⽤基础英⽂。
以下内容由整理发布，欢迎阅读参考！更多相关讯息请关注！01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。
4、What kind of room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么⽇期的？6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下，让我查⼀下最近的订房情况。
7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查⼀下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。
9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉，单⼈房全部预订出去了。
双⼈房可以吗？10、I′m sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。
酒店基础英语
Learning Content 学习内容
Greeting 问候 Department 部门 Section 分部门 Title 职位
1 2 3 4
Greeting 问候
Good morning (afternoon, evening), sir (madam) 早上（下午、晚上）好，先生（夫人）。 I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 Welcome to our hotel. 欢迎到我们宾馆来。
HSKP 客房部 SEC 保安部
Floor 楼层 Security 安保 Public area 公共区域 （PA） CCTV 监控室 Health Center 健身中心 Fire Prevention 消防 Linen / Uniform 布草房/制服房
FB 餐饮部
Steward Banquet Chinese Food Western Food Lobby Lounge Cigar Bar Room Service Pastry Kitchen Kitchen 管事部 宴会部 中餐
Bar Tender Chef
主管
领班 文员
厨师长
服务员（客房） 接待
Attendant
Receptionist Trainer
协调员
行政总厨
培训师
Title 职位
美工 司机 厨工 值班经理 行李员 总工程师 库管员 技工 木工
Artist Driver Helper Duty Manager Bellman Chief Engineer Storekeeper Technician
酒店英语
芦笋asparagus 竹笋bamboo shoot豆腐bean curd 豆芽bean sprouts 白菜（卷心菜）cabbage 胡萝卜carrot 番茄tomato萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 onion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion
9、 Can you tell me your room number?您能告诉我您的房号吗？
10、A repairman will come and check it right away.修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的。
四、调味品：
黄油 butter 奶酪cheese 奶油cream酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil胡椒 pepper 盐 salt 麻油sesame oil糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry红糖 brown sugar
15、 Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事，我会尽快答复您 。
酒店餐饮部基础英语词汇
餐饮部一、器皿bowl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血玛利orangeade : 桔子水fruit juice : 果汁pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬三、早餐1、dim sum：点心2、soybean milk：豆浆3、rice gruel：稀饭4、porridge : 粥5、deep-fried dough sticks：油条6、sesame seed pastry：芝麻饼7、steamed stuffed bums：肉包8、dumpling：水饺9、pickle : 泡菜10、wonton：馄饨11、d essert : 甜点12、sandwich : 三明治13、noodles : 面条14、longevity noodles : 长寿面条15、noodle soup : 汤面16、fried eggs : 煎蛋17、boiled eggs : 水煮蛋四、菜肴a la carte : 点菜table d’hote : 套餐appetizer : 开胃品soup : 汤salad : 色拉entrée : 主菜fry : 煎deep-fry : 炸sauté: 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasoning : 调味品chili : 辣椒jam : 果酱poultry : 家禽shark’s fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼stewed turtle : 清炖甲鱼stir-fried eel with brown sauce : 干烧黄鳝sweet and sour pork chops : 糖醋排骨fried crisp pork : 脆皮锅酥肉plain sautéshrimps : 清炒滑虾仁chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉hangzhou roast chicken : 杭州烤鸡cold duck web : 拌鸭掌three-delicious-in gredient soup : 三鲜汤Sichuan chicken cube-lets : 宫保鸡丁Roast chicken : 烧鸡Chicken chops : 白斩鸡Chicken in casserole : 沙锅鸡。
酒店基础英语知识
酒店基础英语知识前厅部the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room change : 房价Special rate : 优惠价Service change: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯Supermarket : 超市餐饮部一、器皿bowl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血玛利orangeade : 桔子水fruit juice : 果汁pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬三、早餐1、 dim sum：点心2、 soybean milk：豆浆3、 rice gruel：稀饭4、 porridge : 粥5、 deep-fried dough sticks：油条6、 sesame seed pastry：芝麻饼7、 steamed stuffed bums：肉包8、 dumpling：水饺9、 pickle : 泡菜10、 wonton：馄饨11、 dessert : 甜点12、 sandwich : 三明治13、 noodles : 面条14、 longevity noodles : 长寿面条15、 noodle soup : 汤面16、 fried eggs : 煎蛋17、 boiled eggs : 水煮蛋四、菜肴a la carte : 点菜table d’hote : 套餐appetizer : 开胃品soup : 汤salad : 色拉entrée : 主菜fry : 煎deep-fry : 炸sauté : 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasoning : 调味品chili : 辣椒jam : 果酱poultry : 家禽shark’s fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼stewed turtle : 清炖甲鱼stir-fried eel with brown sauce : 干烧黄鳝sweet and sour pork chops : 糖醋排骨fried crisp pork : 脆皮锅酥肉plain sauté shrimps : 清炒滑虾仁chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉hangzhou roast chicken : 杭州烤鸡cold duck web : 拌鸭掌three-delicious-in gredient soup : 三鲜汤Sichuan chicken cube-lets : 宫保鸡丁Roast chicken : 烧鸡Chicken chops : 白斩鸡Chicken in casserole : 沙锅鸡客房部switch : 开关IDD ：国际直拔DDD ：国内直拔Turn-down service : 做晚床Wardrobe : 衣柜、衣橱Mattress : 床垫Air-conditioner : 空调器Laundry : 洗衣Express service : 快洗Iron : 熨烫Mend : 修补dry-cleaned 干洗indemnity : 赔偿shrink 缩水fade 褪色colorfast : 不褪色的laundry bag 洗衣袋shirt 衬衫coat 大衣trousers: 裤子toilet, lavatory 恭桶toilet paper, toilet roll 卫生纸toilet paper holder 卫生纸架toilet cover 恭桶盖toilet seat 恭桶座圈hand towel 毛巾towel rack, towel rail 毛巾架wash basin, hand basin 面盆faucet, tap 水龙头shaver outlet, shaver point 剃须刀插座bathtub, bath浴缸bath towel 浴巾shower 淋浴喷头shower curtain 浴盆帘soap dish 浴皂盒toilet articles 盥洗用品towel 毛巾handkerchief手帕shampoo 洗发香波hot water 热水soap 肥皂detergent 洗衣粉tooth paste 牙膏hangers 衣架tooth brush 牙刷toilet mirror 梳妆shaving brush 剃须刷shaving cream剃须膏comb 梳子hair drier 吹风机nail scissors 指甲剪bathroom 浴室shower bath, shower 淋浴dresser 梳妆台mirror 镜子toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶bathrobe 浴衣waste-paper basket 废纸篓carpet 地毯slippers 拖鞋closet 壁橱chairs 椅子nightstand 床头柜shoe-shiner 鞋刷初级英语1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
酒店服务基础英语(客务部)
（五）致谢
• 1.Thank you! • 2.Thanks!
• 学会说谢谢，让您魅力无限。
（六）回答客人的道谢
• • • • • 1、You’re welcome. 、 2、It’s my pleasure. 、 情景对话 例：A: Thank you so much! B: It’s my pleasure.
情景对话
• 例1：A : Hi . ： • B : Hi. • 例2：A: Good morning, sir/madam ： • B: Good morning. • 主动、热诚的和客人打招呼，会令对 主动、热诚的和客人打招呼， 方感到亲切。 方感到亲切。
（二）请客人稍等
• • • • 1. One moment, please 2.one minute, please 3.One second, please 3.Could you wait a minute, please.
（四）道歉
• 1.Sorry to have kept you waiting • 2.Sorry!
• 情景对话： 情景对话： • A：Can you help me? ： • B:Sorry,you can go to The Front
Desk.
情景对话
酒店基本英语
1、早上好/中午好/晚上好,欢迎光临。 Good morning/ Good afternoon/ Good evening, How do you do/welcome to our hotel.
2、 欢迎来到天悦酒店。 Welcome to Delight Empire Hotel.
6、非常感谢您！/不用客气。 Thanks/ Thank you very much！/ It’s my pleasure . /You are welcome.
7、对不起。/打扰一下。/没关系。 I am sorry./ Excuse me./ That’s all right.
8、请进。/请坐。/您先请。 Please come in. / Please sit down. /After you.
3、很高心见到您/很高兴再次见到您。 Nice to meet you. /Nice to see you again.
4、祝您在我们酒店开心。 I hope you enjoy your stay here.
5、谢谢，请慢走，欢迎下次光临。 Thanks , take care please. I hope to see you again !
9、新年好! / 圣诞节愉快! / 生日愉快! Happy New Year! / Merry Christmas! / Happy Birthday！
英语对话
• • • • A: Good morning，sir. B： Good morning. A: Welcome to Delight Empire Hotel. B: Thanks. excuse me, Where is the Lobby? • A: This way please，Sir. • B: Thank you. • A: It’s my pleasure.
酒店英语词汇大全
酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能，无论是酒店工作人员还是游客，都需要掌握一些基本的酒店英语词汇。
下面是一些酒店英语词汇的例子。
房间•Room（房间）•Suite（套房）•Single room（单人房间）•Double room（双人房间）•Twin room（双床房间）•Queen-size bed（大床）•King-size bed（特大床）•Extra bed（加床）•Pillow（枕头）•Bedding（床上用品）•Wardrobe（衣柜）•Hanger（衣架）•Desk（写字台）•Chair（椅子）•Lamp（台灯）•Telephone（电话）•Television（电视机）•Remote control（遥控器）•Air conditioning（空调）酒店服务•Reception（前台）•Receptionist（前台服务员）•Lobby（大厅）•Concierge（门房）•Housekeeping（客房服务）•Room service（客房送餐服务）•Bellboy（行李员）•Porter（门童）•Doorman（门卫）•Reservation（预订）•Check-in（入住）•Check-out（退房）•Key card（房卡）•Safe（保险箱）•Elevator（电梯）酒店设施•Restaurant（餐厅）•Bar（酒吧）•Swimming pool（游泳池）•Fitness center（健身房）•Massage（按摩）•Spa（水疗）•Sauna（桑拿）•Hot tub（热水浴缸）•Business center（商务中心）•Conference room（会议室）管理•Manager（经理）•Staff（工作人员）•Employee（员工）•Shift（班次）•Schedule（日程）•Training（培训）•Evaluation（评估）•Complaint（投诉）•Solution（解决方案）•Policy（政策）常用表达•Can I help you?（您需要帮忙吗？）•What’s your room number?（您的房间号码是多少？）•What’s the Wi-Fi password?（Wi-Fi密码是什么？）•Could you bring some extra towels?（请帮忙送些毛巾好吗？）•Is there a wake-up call service?（酒店有叫醒服务吗？）•I want to check out.（我要退房。
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酒店基础英语
1、问候语
a.Good morning/afternoon/evening.
早上/下午/晚上好
b.May I help you?
有什么需要帮忙吗？
c.What can I do for you?
有什么可以帮助您吗？
d.Anything I can do for you sir/madam?
先生/女士，我可以为您做什么吗？
2、常用词组
a. please/thank you/I’m sorry /excuse me/pardon me
请/谢谢/不好意思/打扰一下/对不起
3、常用称呼
a. Sir/Madam/Miss/Ladies/Gentlemen
先生/女士/小姐/女士/先生
4、常用语言
a. Glad to meet you.
很高兴见到您！
--------------------------------------------------------------------------------------------------------------- 很高兴见到您！
c. Welcome to our hotel！
欢迎来到我们的酒店！
d. How are you today？
你好吗？
e. I ‘m fine，thank you。
我很好，谢谢。
f. Goodbye. Thank you for comin
g. Hope to see you again. 再见。
谢谢您的光临。
欢迎下次光临。
g. Have a pleasant（nice）day！
祝愿您度过愉快的一天！。