星级酒店常用英语

星级酒店常用英语
标准双人间（ST）
标准单人间（SK）
豪华双人间（DT）
豪华单人间（DK)
商务套房（JS）
Daily Service 日常服务
-(Knocking at the door.)-(敲门。

)
-May I come in?-我可以进来吗?
-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
-All e in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。

如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?
-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

Daily Service 日常服务
-(Knocking at the door.)-(敲门。

)
-May I come in?-我可以进来吗?
-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
-All e in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。

如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?
-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房…
per thousand 千分之…spare (形)多余的
postpone (动)延期
cancel (动)取消
t raveler’s cheque 旅行支票pay (动)付款
fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处lobby 前厅
luggage rack 行李架
visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费
珍妮斯
Excuse me, my boyfriend and I booked a double room,
but the room we got is only a single.
你好，我和男朋友订了个双人间，但现在却是个单人间。

雷Yes, can we get it changed for a double?
对，能换成双人间吗？
珍妮斯
Oh，no. I am really sorry for our mistake, but now the
double rooms are fully booked.
哦，我非常抱歉，但现在双人间都订满了。

雷You mean we have to make do with it, right?
你是说我们必须得凑和了？
珍妮斯No, of course. We will arrange for another hotel to serve you where they still have some double rooms available.
没，我们没这个意思。

我们会再安排一家酒店，那里会有双人间的。

雷That is good. Is that hotel far away from here?
那就好。

离这儿远吗？
珍妮斯
No, it is just five hundred meters away. We'll take you
over there and offer you a free dinner.
不远，离这儿也就五百米吧。

我们会把你们送过去，还
会提供一顿免费晚餐。

酒店早餐英语口语
水果: 西瓜 Water melon 调料: 方糖 Sugar
西红柿 Tomato 盐 Salt
香蕉 Banana 酱油 Soy sauce
梨 Pear 果酱 Jam
橙 Orange 椒盐 Pepper
葡萄 Grape 醋 Vinegar
点心: 蛋糕 Cake 黄油 Butter
煎饺 Fried dumpling 双面煎蛋 Fried over
油条 Deep-fried dough sticks 单面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鸭蛋Salt duck’s egg
夹馅面包 Bread sandwich 1.Welcome to our restaurant. 欢迎到我们餐厅来。

烤面包 Toast
2.Have a good time!
炒饭 Fried rice
祝您用餐舒畅！
炒面 Fried Noodles 3.You are welcome.
不用谢。

稀饭 Rice grud
4.I’m sorry It’s my fault.
饮料: 牛奶 Milk
很抱歉，那是我的错。

豆浆 Saybean milk 5.Where is the washroom?
橙汁 Orange juice 卫生间在哪儿？
6.This way please.
咖啡 Coffee
请这边走。

黑咖Blak coffee 7.I’m afraid You should pay it extra. 对不起，恐怕这个要额外付费。

奶咖 White coffee
8.The coffee is free for you.
红茶 Red tea 这咖啡是为您免费提供的。

9.How wold you like to pay in cash or by credit card? 绿茶
Green tea
您如何付款，刷卡还是现金？
10.This is your billPlease check it and sign here.
这是您的帐单，请核查并签字。

酒店中餐英语口语
中餐英
方式食品名称蔬菜名称
fried煎 Lobster龙虾 cueumber黄瓜
saute炒 crab蟹 spinach菠菜
Boil煮 oyster牡蛎 tomato蕃茄
stew烩 shrimpy虾 patato马铃薯
roast烤 pork / meat肉 vegetable蔬菜
grill铁扒 mutton 羊肉 shoots笋
Broil串烧 lamb羔肉 aukergine茄子
steame 蒸 duck鸭 spring onion大葱
smoked熏 chicken鸡 onion洋葱
salty咸 beef牛肉 chili辣椒
sweet甜 fish鱼 mushroom香菇
sour酸 prawn大虾 bean豆
hot 辣 croaker 黄花鱼 garlic大蒜
soy 酱 rib 排骨主食Bamboo
bitter苦 hoof蹄 rice 米饭
pepper salt 椒盐 eels鳝 noodle 面条
Beverage饮料 turtle甲鱼 cake蛋糕
tea 茶 seafood海鲜 pastries糕饼
coffee 咖啡 pomfret鲳鱼 Toast烤面包
beer啤酒 abalone鲍鱼 croissant半角面包
Juice果汁
Mineral water 矿泉水
Sode water 汽水
⒈Welcome to our restaurant.欢迎到我们餐厅。

⒉How many person?几位？
⒊Here is the menuMay I take your order?这是菜单，可以了点菜吗？
⒋What kind of food(drink)would you like?请问你要点什么菜（饮料）？
⒌Would you like fruit(soupfishrice)? 你想要点水果吗？(汤、鱼、米饭)
⒍Do you have a meal voucher? 你有餐券吗？
⒎Please enjoy your meal.请你慢用。

⒏That’s all for your dishes.您的菜上齐了。

⒐This way please to take your order. 请到这边来点菜。

⒑Hope you drop in again.欢迎再次光临。

酒店客房中央英语口语
客房中心）
Word List
Run褪色
Colourfast不褪色
Stain污点
Washed水洗
Mended缝补
Medicene内服药
Switch电开关
Phrase
Take care of 照顾
A couple of 一对
Check into调查
Out of order状况不好
Night stand床头木柜
Useful Expressions
1.We will come and clean your room at once.
我们立刻就来打扫您的房间。

2.I’m sorry to disturb you sir.
对不起，先生，打搅你了。

3.How about tidying up in the bathroom?
帮您整理一下卫生间，好吗？
4.Dry-cleaning?
您的衣服是要干洗吗？
undy for wash?
您的衣服要湿洗吗？
6.Is this for pressing only?
您的衣服要熨烫吗？
7.Can I send your laundry back in the aftermoon(evening)?
下午(晚上)把衣服送回您房间可以吗？
8.Please sign on the laundry list.
请在洗衣单上签名。

9.Please make a extending at the front desk?
您的房间要办续住？
10.If you need massage please dail 6969.
假如要按摩服务，请拨打 6969。

11.The light in my bedside lamp doesn’t work.
床头灯的灯泡坏了。

12.There is somthing wrong with the water tap Can you ask somebody to repair it?
水龙头坏了，你能过来修理一下吗？
13.The door to the private bathroom won’t lick.
我洗澡间的门锁不上。

14.The elevator is over there?
电梯在那边。

15.Welcome to Yuhuan Grand Hotel!
欢迎光临玉环大酒店！
16.Could you sign on the billplease? 请您在单子上签字，好吗？
17.Would yo pay cashplease?
请您付现金，好吗？
酒店楼层岗位英语口语
楼层）
Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器星级酒店常用英语Hanger衣架
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip) 祝您过得痛快
I’m sorry.很抱歉
Excuse me对不起
That’s all right没关系Please follow me请跟我来Thank you 谢谢
Just a moment请稍等
Right away 马上
Turn-down service夜床服务
Dry towel干毛巾
Make bed整理床铺
Room number房号
Quick service特快洗衣
I’m not really sure.
我不能肯定
I’m sorry to trouble you.
对不起，麻烦您了
Useful Expressions
1.Housekeeping May I come in? 客房服务员，可以进来吗？
2.Do you need bellman?
您需要行李员吗？
3.May I clean the room now?
现在我可以打扫房间吗？
4.What’s your room number please?
请问您的房号？
5.Could you bring me some more towelsplesae?
你能不能再给我拿几条毛巾来吗？
6.The air conditioner doesn’t work.
空调机坏了。

7.Would you please give me some envelopse and writing paper? 请给我一些信纸信封，好吗？
8.I’ll bring them to your room at once.
我马上给您送来。

9.Internet access press 8 and 163.
上网号码先拨8，再加163。

10.There’s something wrong with the toilet.
抽水马桶出毛病了。

11.Have you checked your room?
您检查过您的房间吗？
12.I’ll show y ou the way myself.
我亲自带您去。

13.Have you got any laundry?
您需要洗衣服务吗？。