2016届-高三英语写作训练-投诉信(红)

任务达人
规则：Round 1中积分较多的组优先选择 本组Round 2的任务卡。其他组抢任务。 （共6个任务）
Biblioteka Baidu
Round 2
任务：在5分钟内小组讨论Passage 1, 2 & 3
Task1
Task3
Task4
1
2
3
Task2
4
5
Task5
6
A gift
• 【Passage 1】Task 1 5 points • Dear Sir, • I am writing to complain about the service of the clerk called Li Hua of your restaurant. First of all, I did make reservations for a table but he forgot about it, (1)__________________________ causing us to wait for half an hour • (让我等了半个钟). Moreover, I was not told that the prices of some of the dishes had increased (2)_____________________( until I finished my meal 直到我吃完). What’s without patience worse, he answered my questions (3)___________ • (不耐心) when I ordered the meal and he even because of his made a mistake over my bill (4) ________________ • ____________( carelessness 因为粗心). I demanded that he get punishment should realize his mistakes and (5)_____________ • (得到惩罚) to become more professional. • Thank you for your consideration. • Yours sincerely,
【Passage 2】Task 2
3 points
• Dear Sir / Madam， • I have just returned from the English Summer Camp at your School of Language, and I’m writing to express my unhappiness with your program. • I took part in the program in order to improve my my disappointment(使我失望的是), English but (1) to __________________ there were too many students in a class, in which case students were not able to practise a lot. course was simple and the topics Moreover, (2) the ________________________________ were not fresh enough 课程内容简单, 话题不够新颖) • ____________________( so that students’ interest in English could not be aroused.
9. go wrong 出毛病 There is something wrong with ...... ......出毛病/有问题/出故障 10. return my money to me 退还我钱 give half of one’s money back 退还一半钱 11. apply for… 申请… 12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的 13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款 14. for the above reasons 基于上述理由 15. travel agency 旅行社
Translate the following sentences . Two points each.
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。 Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。 She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
A gift for you.
习作修改
【Passage 2】Task 3
3 points
Worse still 更为糟糕的是), no lunch was • (3)__________( provided and therefore I had to go to the nearest restaurant, which was 30 minutes away. It was once students could be said in your ad that (4)________________________ • provided ____________________________________________ with many chances to enjoy social practice (学生有很多机会参加社会实践活动) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money half of my money back and please (5) give ______________________ ＿(请退还一 半钱), or I shall be forced to take the matter further. • Yours， • Li Hua
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about the poor service in your restaurant _______________________________. (2)我写信是要投诉你们公司产品质量差, 并要求 你们尽快解决问题。 _________________________________________ I’m writing to complain about the poor quality ______________________________and ask for of the products of your company solutions to the problem as soon as possible. (3)Since your store has gained a good reputation for____________________( customer satisfaction 客户满意度), you will process my I am sure/confident that___________________ __________________________( 尽快处理我的投诉). complaint at your earliest convenience
技巧点拨
1. 开门见山、写明目的--- 投诉（产品/ 服务/ 人） 。 I am writing to complain about______. 2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款; 道歉） 写信时，要注意写信的对象，运用得体的语言表达， 适当增加to my anger…等符合投诉信感情色彩的词或 短语，以加强语气，使表达更加丰富。
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人 21. make an apology to sb./ apologize to sb. 向某人道歉 22. to our disappointment 让我们失望的是... 23. process/ deal with one’s complaint at your earliest convenience 尽快处理某人的投诉
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
Round 1
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站 上购买的一双运动鞋(sneaker)。 I’m writing to complain about a pair of sneakers I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。 Worse still, there was a ten-day delay in delivering my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。 I demand either a new pair of black shoes (should) be posted to me immediately or I (should) be given a full refund.
【Passage 3】Task 4
5 points
Dear Sir, I am writing to complain about the two-day trip to Shenzhen (1)_________________________ organized by your travel agency • (你们旅行社组织的). It was promised in your a professional tour guide advertisement that (2)______________________ from Shenzhen 一个深圳的专职导游) would lead ______________( 30 tourists as a team, but actually, the tour guide did not know the exact route 根本不知道 even (3)___________________________( 确切线路)and there were 40 people in our team. we would visit five Besides, it was claimed that(4)_______________ tourist attractions (我们会参观5个旅游景点), • famous ___________________ we only visited three places of interest while in fact (5)____________________________ • (我们只游览了3个名胜).
投诉信
相关短语
1.make reservations for a single room 预订了一间单人房 2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点 places of interest 风景名胜 4. customer satisfaction 客户满意度 accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆 share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚