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Man: Goo d afternoon. Sale’s Department. Can I help you?
Woman: Hello, could I speak to Daniel Webster?
Man: He's not in the office now, I'm afraid. There's an important Conference in the Central Business Building this week. Would you like to leave a message for him?
Woman: Yes, please. This is Samantha Jefferson from T & P Systems. I am calling to tell Daniel that the parts he ordered will be arriving on Thursday.
Man: Oh, yes. He's been expecting them to arrive before 17th.
Woman: Will he be back in the office on Thursday?
Man: Yes, it's only a two-day conference.
Woman: Good. It’s just that Daniel insisted the instructions be given upon the arrival of the parts. Our technician, John Robbins, will arrive at 10 o'clock if it is OK. He will show you the procedures in dealing with the machines. Anyway, it is much easier to start right away. Man: OK, I'll see to it that he gets it first thing tomorrow morning.
Woman: If there are any problems, I'll be in my office and the number is 5529 31.
Man: OK; Thanks for ringing. Goodbye.
Woman: Goodbye.
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Woman: Head Office. Can I help you?
Man: Hello. I'd like to speak to Thomas Ryan.
Woman: I'm sorry. He's in Paris for a conference. Can I take a message?
Man: Well, it's' Vincent Spano in Berlin. I am coming next week for the new design. Could you tell Thomas my plane arrives atr13: 25, not 13: 45, as in my fax. It's still Royal Airport and still on Monday.
Woman: OK, I'll tell him. Would you like him to meet you there?
Man: Yes, it's been arranged. Ah, the other thing I'm phoning about is the agenda of the meetings.
I notice there's nothing about product promotion. Could you tell him to fix up a meeting with people from the Sales Department for me? I hope to see their plans for advertising. If you’ve got any problems, he's got my number.
Woman: OK, I’ll pass that on to Mr. Ryan.
Man, Thanks a lot.
Woman A: Flemington Products. Ellen Russell speaking. Can I help you?
Woman B: Good morning, Ellen. It's Miranda Hillard. I am phoning about our delivery next week. Woman A: Oh, yes. Could you tell me when we can expect the consignment to arrive?
Woman B: Of course. The delivery should arrive next Tuesday. Five trucks are on hire from Alpha Transport. But as two will be off half a day earlier, they should arrive early in the morning, around 8 o'clock, while the other three will arrive towards 3 p. m.
Woman A: All right. Err, could you tell me the person in charge of the delivery?
Woman B: I am flying to Nottingham next week, so Mr. Allan Stern will see to it personally. His contact number is 5437-3561.
Woman A: Good. Thank you very much. Goodbye.
Woman B: Goodbye.
---------------------------------------------------------------------------------------------------------------------- Woman: I'm just ringing to tell you about the positive feedback we've had on the presentation you gave the other day. I really appreciate you collecting the relevant data. Most of our staff hope to have a further discussion with you about the projection. And looking at the feedback forms, it seems the only complaint was about the size of the room.
Man: Hello, David. This is Colin Firth. I was just calling to say I'm flying to Swiss for an international conference on the 15th, and probably stay there for the whole week. So I was wondering if we could bring everything forward to the 13th rather than delaying things any longer. If that's OK, perhaps you could call me. My extension is 249.
Woman: This is the third time I've called about this. It's a complete waste of my time. When we ordered the photocopier from you, you assured us it would be installed by your engineers and set up ready for use, well, we've waited for three days and nobody arrived to help. And now every time we switch the machine on, we've got a warning message. But we have no idea how to handle this and a lot of trouble has been caused in our work!
Man: Before we begin, I've been asked to tell you that Dr. Newman has been delayed. That means he won't make it in time for his presentation on "Dealing with Complaints". Unfortunately, we have to cancel the session for the moment and anyone who signed up for it should now choose between the other two sessions which are running at the same time in the afternoon. Thank you. And now, I'll hand you over to Margaret.
Man: I've checked with the Warehouse Manager and it seems there was a mistake in the transport documents and your order was somehow sent to Washington instead of Seattle. We have arranged the goods to be transported by air from Seattle, but it will still be 7 hours late according to the arrangement when order arrives.
---------------------------------------------------------------------------------------------------------------------- Man: This graph represents our production last year. And the other will give you an idea of the sales so far this year and this is the projection for the next half year. From this graph we will preview the expected profits through the end of the year, but we'll have some problems to achieve our targets.
Man: In the first frame, we'll show a picture of the product surrounded by a bright light. Then we'll fade into a shot of our presenter. We plan to finish up with this shot of the product and the line. You can count on us to be whatever your washing needs are!" In fact, I’m thinking of shortening the line or finish it up with a different image.
Woman: I had a meeting all this morning. The printer broke in the middle of putting together the Wix soap presentation, and the phone kept ringing from the minute I walked into the office and my secretary told me that Mr. Hopkins wanted to see the designs for the Polish Paste ad. Tomorrow morning. I guess I' 11 be home until midnight again tonight.
Woman: I've got a new idea for the design of the Wix soap package. The outer circle would be in yellow and the inner would be a metallic blue and I have shown it to some of my colleagues. They feel it's much better now and that’ll be an attraction to the customers.
Man: These numbers represent our potential profit this year. And, this is our total operating budget for 2005. That seems a lot lower than last year. Profits are steady at the moment. But according to our estimate, sales will drop off quite a bit in 'the next two seasons. Without a significant increase in sales, we're facing a pretty dismal year.
---------------------------------------------------------------------------------------------------------------------- Anchor:The Internet is described by some as a job machine, creating new opportunities for young entrepreneurs. Others say it's a job killer, eliminating certain labor-intensive occupations. Whatever you believe, there's no denying, that the Internet is an ideal platform for advertising and finding jobs. It's global, interactive, and growing. Germany alone has 300 job listing websites. The market leader, called Jobs & Adverts, registers 700, 000 hits a month. Job-seeking, old style. The sits-vac column in the newspaper. But things are changing, especially in the hi-tech sector. The sits-vac column has moved to the World Wide Web. Digital employment "agencies are "among the fastest-growing Internet companies. Europe's number one is Jobs & Adverts, based near Frankfurt. The reason is that the Internet represents the medium for job seekers. Internet has important advantages vis-a-vis the print media. You can target the job you're after by entering in specific criteria, and the answers come back straightaway by e-mail. Jobs & Adverts' websites are packed full. More than 6, 000 employers are advertising some 35, 000 posts. An ad costs up to 600 euros for four weeks. And according to the Kienbaum business consultancy, they're not just aimed at geeks.
Ansgar Kinkel, a business consultant: Jobs from the Internet are interesting for-all applicants, because they're now being advertised for all occupations and at all levels, up to CEO. But they’re particularly interesting for those working abroad and wanting to return home, because in their case, it's often pure chance whether they even see and ad in the print media.
Anchor: The Net also makes life easier for personnel managers. Search engines allow them to quickly sift the flood of applicants. This is how it works! The first contract is via e-mail. The contents, preferably clear and concise, are hardly different from those in a classical job application. But there are some pitfalls. What might look like formal errors can lead to a rejection.
Roland Metzger, Jobs & Adverts:We can only advise applicants to send off a thorough, informative application, and not to send attached files which the recipient might not be able to open. In other words, include your c.v. in the message itself.
Anchor: Once the firm expresses an interest, the next stage is to e-mail a complete application along with certificates and references.
A job applicant: The firm wants complete documentation, so what do I do about certificates etc.?
I have to set about scanning them, bearing in mind the size and quality of the document. And I have to think about what program to use. Will the firm be able to open it at all, or print it out? Can I actually transmit the thing over the net?
Anchor:Applicants can not only look for jobs on the net, they can also discover if their qualifications are currently in demand.
A job applicant: You get feedback. Is my profile any use at all in the labor market? If so, for what company, etc.? What's my market value in financial terms?
Anchor: Career by mouse-click. Companies such as DaimlerChrysler, Bayer and Mannesman are already finishing for candidates in the Internet. But not everything can be done by computer. Nothing replaces the personal meeting ... but' they are 'working on Webcam interviews are already at the testing stage. As Internet technology develops and becomes even more interactive job seekers will be challenged to put their best food forward in a digital world. To see what's expected of virtual applicants, check out the-Jobs and Adverts web site at the address shown on your screen or use a search engine to find listing in your part of the world.。