管理信息系统复习大纲(英文)

Chapter Outline:

1.1 The role of Information Systems in Business today(信息系统在现代商业中的角

色)

1.2 Perspectives on Information Systems and Information Technology(信息系统VS.

信息技术)

1.3 It Isn’t simply technology: The role of People and Organizations（人和组织的作

用）

1.4 Understanding Information Systems: A Business Problem-Solving Approach（解

决问题的途径）

1. Business Objectives of Information systems(Why Information Systems is so

essential today?)：★★★★★

Operational Excellence

New Products, Services, and Business Models

Customer and Supplier Intimacy

Improved Decision Making

Competitive Advantage

Survival

2. Information system：a set of interrelated components that collect, process, store,

and distribute information to support decision making and control in an organization. ★

3. Information VS Data ★★★★★

Information: data that have been shaped into a form that is meaningful and

useful to human beings.

Data: are streams of raw facts representing events occurring in

organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.

4. Input, Output, Processing, Feedback（

反馈；回复；成果，资料）★

5. Business Processes: are logically related tasks and behaviors for accomplishing

work. (chapter2, p43) ★★★★★

6. problem-solving approach ★★

Chapter Outline:

2.1 Components of a Business(商务的构成)

2.2 Types of Business Information Systems(商务信息系统的类型)

2.3 Systems That Span the Enterprise(企业范围的系统)

2.4 The Information Systems Function in Business(信息系统的功能)

1. Basic Business Functions: ★★★

Sales and Marketing

Finance and Accounting

Manufacturing and Production

Human resources

2. Business Processes: the role of business processes in organization: the efficiency of

a business firm depends on how well its business processes are designed and coordinated. ★★★★★★

3. the hierarchy of management: ★★

Senior management

Middle management

Operational management

Knowledge workers

Data workers

Production or service workers

4. Types of Business Information Systems

Systems for Functional Perspective: Sales and Marketing Systems,

Manufacturing and Production Systems, Finance and Accounting Systems, Human Resources Systems

Systems from a Constituency Perspective: ★★★

Transaction Processing Systems(TPS),

Management Information Systems(MIS),

Decision-Support Systems(DSS),

Executive Support Systems(ESS)

5. Enterprise Applications: ★★★★★

Enterprise Systems

Supply Chain Management Systems

Customer Relationship Management Systems

Knowledge Management Systems

Chapter Outline:

3.1 Using Information Systems to Achieve Competitive Advantage(使用信息系统取

得竞争优势)

3.2 Competing on a Global Scale(全球竞争)

3.3 Competing on Quality and Design(质量和设计竞争)

3.4 Competing on Business Processes(业务流程竞争)

1. Types of Competitive Advantage ★★★★★

Barriers to entry that restrict supply

Demand control

Economies of Scale

Process efficiency

2. Information system strategies for dealing with competitive forces: ★★

Low-Cost leadership

Product differentiation

Focus on market niche

Strengthen customer and supplier intimacy

3. Value chain model ★★

4. best practices ★★★

5. core competency:

6. virtual company: uses networks to link people, assets（资产）, and ideas, enabling

it to ally （结盟）with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. ★★

7. TQM, Six sigma ★★