第二章：酒店实践英语-中餐
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
酒店英语2 课件 Unit 2 Chinese Food
Unit 2 Chinese Food
Section A :Warming up
I. Below are the English expressions of some Chinese foods. Can you match them with the corresponding pictures?
Tang Yuan
Unit 2 Chinese Food
III. Discussion:
Besides the Chinese foods mentioned above, can you list some other typical Chinese dishes? What’s your favorite one?
Unit 2 Chinese Food
Section B : Listening Task 2 Fill in
Mrs. Black, together with her friends, comes to a Chinese restaurant. They haven’t made a reservation. Listen to the dialogue twice and finish the chart with the information you have heard.
简单地说鲁菜味重辣清朝时一些鲁菜被用作皇家用菜鲁菜受孔府菜的影响较大根据烹饪方法不同可分为济南菜和胶东菜前者以清汤和奶汤著名后者重在海鲜的烹制
Hotel English 2
Unit 2 Chinese Food
Objectives:
After finishing this unit, you will be able to:
Task 1 Script Dialogue 1 R: What soup would you like? G: I’d like seafood and vegetable soup. Dialogue 2 R: Would you like something to drink? G: We’d like some black tea. . Dialogue 3 G: What are your specialties？ R: Fish and shellfish are our specialties Dialogue 4 G: Could you give us some recommendation on the menu? R: Beijing Roast Duck is very famous. Its skin is really crispy. Dialogue 5 R: We have boiled dumplings with different fillings. What filling do you prefer? G: I prefer boiled dumplings with pork and vegetable.
《酒店专业英语》课程教学大纲
《酒店专业英语》课程教学大纲开课科：经管科组适用专业：酒店管理学时：108学分：6一、课程性质和任务《酒店专业英语》的学习是让学生熟练掌握酒店业各种场景中的专业英语知识，协助学生运用实际工作跌各种英语语言技巧；关注每个学生的语言发展，训练学生基本的英语听、说、读、写等表达能力，使之能用酒店英语与外宾进行简单的口头交流，在对客服务中较好地应用酒店英语和其专业知识与基本服务技能，同时重视学生的语用能力的培养，增强学生对文化差异的敏感性，提高学生的工作效率，为学生进入酒店各部门工作打下必备的英语基础。
本课程的任务是：使学生熟练掌握酒店管理的专业词汇句型，灵活运用前台接待、客房服务、餐厅酒吧、商务中心服务、康体娱乐服务等各大业务活动的英语会话，了解和尊重中国与西方文化差异；有良好英语沟通能力和应变能力，使用地道的英语准确地与外宾交流，与顾客之间能够顺畅沟通，迅速理解对方的意图，让顾客产生满意感，以满足学生毕业后从事工作所需要英语基本技能。
二、课程教学目的（一）通识教学目标1、提高学生进行英语听、说、读、写、译技能的训练，同时进行了各国文化差异常识的拓展能力培养。
2、培养学生能掌握酒店英语常用的基本词汇和句型，适当深化语言知识，强化语言交际能力，特别是听说技能和口头交际能力的培养；注重提高学生的观察、记忆、思维和应变能力。
（二）专业教学目标1、培养学生具有运用英语进行交际的能力和继续学习的能力，学生掌握酒店业的基本英语词汇。
2、掌握前台，客户，餐饮等服务英语用语，操作，服务规范，产品介绍等细微环节中英语表达方式。
3、使学生得到专门用途（）的初步训练，使学生知道在不同场合，不同语境中，具备较强的语言实践能力、创新能力，达到中级餐厅服务员的英语水平。
三、教学内容和要求理论教学内容第一章：客房服务英语第一节客房部概况第二节客房服务1、客房迎宾服务2、客房清理服务3、客房洗衣服务4、客房送餐服务第三节其他服务了解：注意服务外宾应有的礼仪和禁忌；能使用英语准确回应客人客房设施维修；展示贵重物品保管会话。
酒店服务英语3 中餐服务
训练二 practice two
席间服务
Chinese cuisine service 中餐服务
• 情境d：餐厅服务员到 Hanks 先生和朋友的 雅间上菜，开始席间 服务。介绍菜名，分 菜，撤盘等。
深化三
improvement two Chinese cuisine service 中餐服务
任务四：处理投诉
• 以小组为单位讨论 情境d：情境f: Hanks 先生和朋友在用餐过程中，叫来服 务员Tom,说有道菜有异味，好像不新鲜，要求退掉这道菜 ，并有些生气。 播放一段有关情境d的音频，学生们可以从音频中总结出 相应的英文语句。
• 要求：以小组为单位总结出服务员的英文应对语句；注意 服务礼貌，禁忌
Chinese cuisine service 中餐服务
• c. Have a nice meal. 祝您用餐愉快
role-play
操练三 drill three
Serving the dishes席间服务
a. The dish is very hot, please be careful. b. Shall I serve the dishes now? c. Excuse me, sir/ma’am. May I serve the dishes now? d. Would you like us to serve the dishes now? e. This is the roasted suckling pig collection. The
f. It looks good, smells good and tastes good. 它色香味俱全
Байду номын сангаас
3. 确认菜肴
中英文酒店服务实训教程第二章 客房服务
B: Sure. Thank you.
A: Here is your room key. Is this the correct number of the bags?
B: Let me see. Yes, that’s all.
A:
2 ? (先生让我为您打开窗帘吧。)
B:
Yes, please. Oh! It’s a nice room.
Practical training 2: Room Cleaning
Practical training 4: Room service
Practical training 6: Emergency
Practical training 1: Showing the room for the guest
Knowledge link The structure of housekeeping
Housekeeping MGR
Room center
Floor housekeepers
Public area
Linen keeper
Laundry service To Recognize the Guest
Show the way to the guest’s room: Would you care to step this way, please. / Follow me, please.
Open the door for the guest: Here we are. May I have your key and open the door for you?
Person PR—Pre-Registered Guest
HSKP—Housekeeping U&L—Uniform & Linen SO—Sleep out DND—Do Not Disturb LSG—Long Stay Guest/Long
酒店英语unit2 Check In
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酒店英语
Part One : Text A
Para.5 3. Suggest a Room Upgrade or Chinese Offer to Accept a Downgrade If the hotel has pre-assigned a specific room to you that is not available when you arrive, it's possible that other rooms are clean and vacant. Take a chance, as a honeymoon couple, and nicely suggest that the hotel might want to upgrade you (without charge) to a more-expensive room. Or if you're about to fall asleep on your feet, tell the reservations clerk you are willing to accept a room-level downgrade.
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酒店英语
Part One : Text A
Chinese
Para.8 6. Exchange Currency and Buy Stamps If you haven't gotten the local currency at your port of entry, need more, or hope to find a better rate, head for a local bank. On your way, stop at a post office and buy some distinctive stamps to use for sending messages home.
酒店实用英语教程-Unit2B
Operating departments
■ recreational facilities accounting food preparation storage dishwashing security Engineering /maintenance laundry personnel training
5. 这家商业银行愿意把钱贷给这些客户。 The commercial bank is willing to lend money to these customers.
Translate the following sentences into English.
6.在这个奢华的度假胜地,你可以像国王一样生活. In the luxury resort, you can live like Kings. 7.我很少在舞会上或其它娱乐场合见到他。 I seldom meet him at the dance or other entertainment places 8.这个城镇依靠季节性旅游业提供就业机会。 This town provides employment opportunities,depending on the seasonal tourist industry 9.我们充分利用了旅馆设施。 We make full use of the hotel facilities. 10. 我们酒店靠近当地市区的旅游景点，有利于争取大量的游客和
1 A system for rating hotels according to quality is widely used in France and a number of other countries. 用于评酒店质量的系统被广泛使用在法国和许多其他国家. 2.We have stayed at many 'so called' 5 star hotels but this definitely lived up to its rating. This function aims to promote the activities of separate department and persons under the orders given by superiors. 我们去过许多所谓的“五星级的酒店,但这绝对物有所值， 此评价目的是促进各部门活动和鼓励那些在上一级部门 导下的员工。 3. In both towns accommodation just before, during and immediately after the festivals is very difficult to come by, and rates usually double or treble. 这两个城市的住宿率在节前,期间和节后是平时的两三成。
英语酒店酒店实训2
Unit 4 Dealing with the complaint and on the guest’s request Vocabularyair-conditioner 空调overdone 过火corked 因没塞好塞子而走味ignore 忽视，不予理睬Solve 解决apologize 道歉recommend 推荐oversight 忽视忽略slam 猛进一摔investigate 调查dry-cleaning 干洗干洗服务point out the problem 指出问题room maid 客房服务员slam the door 摔门report to 向······汇报put up with 忍受忍耐unbelievable 难以置信facility 设施设备appliance 器械装置slot （宾馆里插入房卡）窄缝，偏口SentencesWhat seems to be the problem,sir?有什么问题，先生？Perhaps you could tell me what’s the matter exactly.也许你可以告诉我到底发生了什么事。
Have you put your electronic key card in the slot by the door, sir?你把你的电子卡插在门槽里,先生?。
There is a pool of water under the air-conditioner.空调下面有一摊水。
I am very upset at the way I have been treated.我非常的生气我被这种方式对待。
We do apologize for the inconvenience.对于我们的不便向你道歉。
I assure you it won’t happen again.我向你保证不会在一次发生了。
酒店中餐西餐英文英语翻译
samgyetangchicken ginseng soup参鶏汤参鸡汤蔘鸡汤
samsaek-songpyeon half-moon rice cakes松叶で蒸した三色饼三色松糕 三色松糕
samsaekjeon
法式鹅肝酱sanchae-dolsot-bibimbap
bibimbap with wild vegetables
in a hot stone pot
山菜石焼きビビンパ 野菜石锅拌饭山菜石锅拌饭
sanchae-bibimbap bibimbap with wild vegetables山菜ビビンパ 野菜拌饭山菜拌饭
牛肉と野菜のシャブシャブ生菜包饭火锅生菜包饭涮涮锅
saesongi neutari beoseotmushrooms松茸 平茸 松茸,平菇松茸,金顶侧耳
saesongi-beoseot-gwa
ansim-steak
grilled tenderloin steak with
mushrooms
麻辣火鍋 spicy hot pot
麻辣豆腐 Spicy hot bean curd
紅豆冰 Shaven ice with red bean
剉冰 shaven ice
八寶冰Eight treasures ice
綿綿冰 Mein mein ice
麥角冰 Oatmeal ice
松茸とヒレステーキ 松茸和嫩牛腩松茸和菲力牛排
saesongi-wa
deungsim-steak
sirloin steak with mushrooms松茸とサーロインステーキ 松茸牛柳排 松茸和莎朗牛排
酒店英语学习情境二：餐厅服务英语2-3 Taking Orders
sweet, sour, salty and savory.福建菜
系由福州菜、泉州菜、厦门菜组成
以其精选的海鲜，漂亮的色泽、甜、
酸、咸和香的味道而出名。
Jiangsu Cuisine, also called Huaiyang
Cuisine, is popular in the lower reach
Contents
1 Learning Objectives 学习目标 2 Working Procedures 工作程序 3 Working Knowledge 工作知识 4 Hotel Task 酒店任务 5 Words and Expressions
6 Activity
Learning Objectives 学习目标
spring onion n. 葱 soy sauce n. 酱油 vinegar n. 醋 ginner n. 姜 pepper n. 辣椒 spices n. 五香粉 taste vi.& vt. 尝，品尝 take your time 慢慢来，不着急 today’s special 今日特价菜
Ingredients ____________________ __________ ____________________ __________ ____________________ __________ Flavoring ____________________ __________ ____________________ ____________________ ___________________
for its aroma, freshness, crispness and tenderness.
中英文酒店服务实训教程第二章 客房服务
Practical training 2: Room Cleaning
Practical training 4: Room service
Practical training 6: Emergency
Practical training 1: Showing the room for the guest
Practical English for Hotel Service
精品文档
Chapter 2 Housekeeping
精品文档
Practical training 1: Showing the room for the guest
Practical training 3: Laundry service
Situation 1: Showing the room for the guest
Mrs. Lopez comes to her room in White Swan Hotel Guangzhou. The room attendant shows the room for her.
Now, please stimulate a dialogue according to the
精品文档
Person PR—Pre-Registered Guest HSKP—Housekeeping U&L—Uniform & Linen SO—Sleep out DND—Do Not Disturb LSG—Long Stay Guest/Long
Staying Guest GC—General Clean House Use DI—Dirty CL—Clean IP—Inspected OO—Out of Order
酒店英语之中餐
酒店英语之中餐酒店英语培训资料之中餐培训课程Lesson2餐饮用语（一）Making a Reservation预订桌位—Good afternoon.This is the Park Restaurant.May I help you?下午好，花园饭店。
我能为您效劳吗？—I’d like to make a reservation for tonight.我想预订今晚的座位。
—I see.What time?我明白了，什么时间？—About7:30.大约7:30左右。
—We are quite busy then.Could you come later?我们那时会非常忙。
你能晚一点来吗？—No,I can’t.I can make it earlier.不行。
我只能早一点。
—I can give you something at6:30.你可以6:30来。
—That’s a little early,but it will have to do.太早了一些，但也只好如此了。
—May I have your name?请留下你的姓名，好吗？—White.怀特。
—Will you spell that for me?你能拼一下吗？—W-H-I-T-E,White.W H I T E。
怀特。
—How many will be in your party,Mr.White?怀特先生，你的宴请中有多少人？—There will be four of us.我们有四个人。
—Four people at6:30.We’ll be looking for you,Mr.White.6点30分，四个人。
怀特先生。
我们将恭候你。
（二）Showing Seats引导来宾入席Waiter:Good afternoon,sir.Welcome to the Flower Restaurant.下午好，先生。
欢迎光临花儿餐厅。
酒店英语口语学习手册之中餐英语培训教材[3].doc
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酒店英语口语学习手册之中餐英语培训教材[3] 您一位，您的菜可以帮您做半份（half portion）may I take your order now?what would you remend ?I would remend + 菜名You just only one ，we could make your dish halfportion请问您的鱼要如何烹调？1、清蒸 2、干煎 3、豉油蒸how would you like your dish cooked？1、steam2、pan－fried3、steam with chinese lobster sauce请问您的虾要如何做？1、白灼 2、盐酥虾 3、姜葱炒how would you like your shrimp cooked？1、boil2、deep－fry with salt and pepper3、saute with garlic and shallot请问您的龙虾要如何做？1、奶油忌司烤 2、清蒸 3 蒜茸蒸how would you like your lobster cooked？1、bake with butter and cheese2、steam3、steam with garlic请问您要什么青菜？我们今晚（午）有：西兰花、菠菜、本地生菜（local lettuce）would you like some vegetable ？we serve brooli ，spinach and local lettuce请问您吃蒜茸吗？蒜茸炒还不错would you like garlic？ Saute with garlic is very good！请问您喝什么汤？我们有：鸡茸玉米汤、海皇豆腐羹、蛤肉粟米羹、西湖牛肉羹would you like some soup？we serve mined chicken and sweet corn soup、seafood and tofu potage，scallops and sweet corn soup and mined beef with egg white potage。
英文中餐厅实训报告范文
IntroductionThe internship at the Chinese Restaurant, "Harmony Bites," was an invaluable experience that allowed me to delve into the world ofculinary arts and hospitality. As a student of Hotel Management, this opportunity provided me with hands-on experience in a professional environment, enhancing my understanding of the industry and preparing me for future challenges. This report will highlight my experiences during the internship, including the responsibilities I undertook, the skills I acquired, and the insights I gained.Internship DetailsInternship Period: June 1, 2023 – August 31, 2023Internship Location: Harmony Bites Chinese Restaurant, Downtown, New York CityResponsibilitiesDuring my internship, I was assigned to various roles within the restaurant, which allowed me to gain a comprehensive understanding of the operations. My primary responsibilities included:1. Front of House Operations:- Greeting guests and assisting them with seating arrangements.- Taking orders and ensuring accuracy.- Providing information about the menu and special offers.- Serving drinks and food promptly and efficiently.- Handling payment transactions and providing receipts.- Ensuring the cleanliness and organization of the dining area.2. Back of House Operations:- Assisting in food preparation under the supervision of the chefs.- Stocking and organizing kitchen supplies.- Assisting with dishwashing and cleaning the kitchen area.- Preparing ingredients for cooking.- Assisting in setting up the dining area for special events.Skills AcquiredThe internship at Harmony Bites provided me with numerous skills that are essential in the hospitality industry. Some of the key skills I acquired include:1. Communication Skills:- Effective communication with guests and colleagues.- Ability to handle customer complaints and resolve issues promptly.2. Interpersonal Skills:- Building positive relationships with guests and colleagues.- Working effectively in a team environment.3. Culinary Skills:- Basic cooking techniques and knowledge of Chinese cuisine.- Understanding of food presentation and plating.4. Organizational Skills:- Ability to manage multiple tasks simultaneously.- Efficiently organizing and maintaining the cleanliness of the kitchen and dining area.5. Problem-Solving Skills:- Identifying and resolving problems quickly and effectively.- Adapting to changing situations and maintaining a positive attitude.Insights GainedThe internship at Harmony Bites provided me with several valuable insights into the restaurant industry:1. Importance of Teamwork:- The success of a restaurant depends on the collaboration and coordination of all team members.- Effective communication and mutual support are essential for a harmonious work environment.2. Customer Service:- Providing exceptional customer service is crucial for the success of a restaurant.- Understanding guest preferences and ensuring their satisfaction is a top priority.3. Quality of Food:- The quality of food is the foundation of a successful restaurant.- Attention to detail and precision in food preparation are essential for delivering delicious dishes.4. Health and Safety:- Adhering to health and safety regulations is crucial for the well-being of guests and staff.- Regular training and awareness are necessary to maintain a safe working environment.ReflectionsReflecting on my internship experience at Harmony Bites, I am grateful for the opportunity to gain practical knowledge and skills in the hospitality industry. This experience has not only enhanced my understanding of the industry but has also helped me develop personally and professionally.I have learned the importance of teamwork, customer service, and the quality of food in the success of a restaurant. Additionally, I have gained valuable insights into the challenges and rewards of working in the hospitality industry.In conclusion, my internship at Harmony Bites has been an enriching experience that has prepared me for my future career in the hotel management field. I am eager to apply the knowledge and skills I have acquired to future challenges and opportunities in the industry.ConclusionThe internship at Harmony Bites Chinese Restaurant was a transformative experience that has shaped my understanding of the hospitality industry. Through hands-on experience and the guidance of experienced professionals, I have gained valuable skills and insights that will serve me well in my future career. I am grateful for the opportunity to have participated in this internship and look forward to applying the knowledge and skills I have acquired in my future endeavors.。
酒店英语2_1 Chinese Food
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Unit 1 Chinese Food
Reading
Chinese Food and Cooking
2 The culinary appeal of Chinese cuisine has taken the Western culture by storm because those who experimented know how good and economical Chinese food can be. They discovered how easy it is to create Chinese dishes in their own kitchen and the joy of eating Chinese food can be experienced regularly rather than as an occasional treat.
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Unit 1 Chinese Food
Reading
2. What are the key elements in Chinese cooking?
Suggested Answers
In Chinese cooking, color, aroma and flavor share
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中英文酒店服务实训教程第二章 客房服务
B: Sure. Thank you.
A: Here is your room key. Is this the correct number of the bags?
B: Let me see. Yes, that’s all.
A:
2 ? (先生让我为您打开窗帘吧。)
B:
Yes, please. Oh! It’s a nice room.
Now please stimulate a dialogue according to the
SituationMore
A: Your room is facing the garden. It’s very quiet. I hope you will like it. B: Yes, I will. The room looks very nice. A: Wonderful! 1 . (这里是总阀｡) This is the temperature control. You may
Warming up Knowledge link:
•The structure of housekeeping •The basic steps to recognize the guest •The abbreviation of room state
Situations :
•Situation 1: Showing the room for the guest •Situation 2: Use the electric facilities in the room
A: Thank you, sir. And over here is the switch for the bedside lamp. This is the volume control for the TV, and this is the channel selector.
酒店英语2_Unit1 Chinese Food
in
Suggested
TaskAn2s.wers
There are four major cuisines in Chinese food: Shandong cuisine, Guangdong cuisine, Sichuan cuisine and Huaiyang cuisine.
Shandong food is heavy and spicy. Guangdong food is light and fresh. Huaiyang food is well known for its cutting technique and original flavor. Sichuan food is hot and spicy.
mouthwatering aroma are scallions (葱), fresh ginger root,
garlic, and chili peppers. Color, aroma and flavor are not
the only principles to be followed in Chinese cooking;
< Back Next >
Warming-up
Task 2 Match the following pictures with the
corresponding flavor words given in the box.
Suggested Answers
hot bitter salty sour sweet fresh
nutrition is also an important concern. The Chinese have a
traditional belief in the medicinal value of food, and that
《酒店英语》课件—— 中餐点菜服务
T HR E E
Practice the task
Practice the task
Mr. White is looking at the menu. He would like to try Chinese food, but he knows little about Chinese food. The waiter introduces Chinese food to him and suggests some dishes. Work in pairs to role-play the conversation about taking Chinese food order. You act as the waiter/waitress, and your partner the guest. Switch roles when finishing the activity. Practice several times until both of you become fluent.
Assessment Chart
Name:
Content:
☆
1. Complete
□
2. Well-organized □
3. Creative
□
Position:
Language:
☆
1. With fluency
□
2. With good pronunciation & intonation □
Further practice
Make a role play with your partner and finish conversation according to the situation.
酒店英语学习情境二：餐厅服务英语2-6 Room Service
Contents
1 Learning Objectives 学习目标 2 Working Procedures 工作程序 3 Working Knowledge 工作知识 4 Hotel Task 酒店任务 5 Words and Expressions 6 Activity
Learning Objectives 学习目标
Activity
1. Look at this selection from the room service menu at Redz Bar and Brasserie at the Pearl Hotel. How many of the dishes do you know? 阅读 下列餐单，说出你所知道的菜式。
After finishing this task, you should be able to： ☆ Know the procedure of taking orders from
the room. ☆ Deliver food to the guest’s room.
Working Procedures 工作程序
roomservice送餐服务包括breakfast早餐lightmeal便饭refreshment点心和小吃midnightsnack夜宵workingknowledgewesternbreakfast西式早餐continentalbreakfast欧陆式早餐choicechilledjuicefreshfruitseason水果汁或时令鲜果toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或茶americabreakfast美式早餐choicechilledjuicefreshfruitseason水果汁或时令果汁twofresheggsanystyle鲜鸡蛋两只hambaconsausage配火腿咸肉或香肠toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或茶workingknowledgewesternbreakfast西式早餐英式早餐choicechilledjuicefreshfruitseason水果汁或时令果汁cereals谷类食物twofresheggsanystyle鲜鸡蛋两只hambaconsausage配火腿咸肉或香肠toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或hoteltasksupposeyoujohnsonnowyouregoingprovideroomserviceguestpleaseperformtaskaccordinghintsbelowyourpartner
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准备账单 送客
18. Every 5 Minutes
每5分钟：
Make eye contact with guest 同客人进行目光交流
Check on service
注意服务是否到位
Check ashtrays and change if necessary (in PDR) 检查烟灰盅，要及时更换（在包厢内） Look for opportunities to up-sell 找机会向客人进行推销
撤掉剩余食品
• 12 Serve Towels
递送小毛巾
• 13 Offer Dessert Menu/Fruit • 14 Serve Dessert / Fruit
提供甜品菜单 服务甜品/水果
• 15 Clear Dessert / Fruit
撤走甜品/水果
• 16 Prepare and Present Bill • 17 Farewell Gust
11
Terminology
• Peking Roast Duck
• 北京烤鸭
• Kung Pao Chicken
• Spicy diced chicken with peanuts 宫保鸡丁
• Diced chicken with red pepper
• 辣子鸡丁
12
Order to Service服务程序
18
Daily dialog (two)
Recommending Chinese Dishes [Helen(H) is taking food orders for her guests, Mr. &Mrs. Green(G)]
H: Good evening. Are you ready to order? G1: I think so, but could you tell me about this dish? H: Certainly .That is called “shuǐ zhǔ yú”. It is fish slices in spicy soup. G1:That sounds very nice. What would you recommend to go with it? H: Stir-fried green beans are called “sì jì dòu”. That dish is very popular. G2: We don’t eat much Chinese food, so we’ll go with your advice. H: There are many styles of Chinese food, including Cantonese,
• Pot Sticker
• 锅贴
10
Terminology
• pork with preserved vegetable
• 梅菜扣肉
• sweet and sour pork
• 咕噜肉
• double cooked pork slices
• Sichuan style stew pork 回锅肉
15
Daily dialog (one)
G1: Well, could we get a table by the window? H: I’m sorry, they were booked in advance. How about on the terrace? G2: Yes, that would be great. H: Here is the menu. G1: Thank you very much. H: Would you like to see a wine list? G1: Yes, give it to him. He is the wine expert. H: Enjoy your meal. A waiter will be along soon to take your order. G1&G2: Thank you.
Shanghainese , Hunan, Sichuan, and Northern style which you often see in Shanghai. I can also recommend a stir-fried tofu dish called “jiā cháng dòu fǔ”. It’s a homestyle tofu dish with some vegetables.
chrysanthemum tea 菊花茶
4
oolong 乌龙茶 中国名茶之一
Everyday Vocabulary
West Lake Dragon well 西湖龙井Long Jing
Dongting Green Spiral 洞庭碧螺春 Bi Luo Chun
Keemun Black Tea 祁门红茶Qi Men Hung
16
Daily dialog (one)
引领客人入座 [Herman (H)是餐厅 服务员，客人Gonzales (G)夫妇走进餐厅来用晚
餐。]
H： 晚上好，欢迎来到月湖轩。有什么可以能为您效劳的吗？ G1： 我们定过今晚的餐位。 H： 请问您的名字，先生？ G1： 好的，我们是Gonzales 夫妇。 H： 一共两位，对吗？ G1： 是的，没错。 H： 我来为你们拿衣服好吗？ G： 谢谢！ H： 这是您的衣服牌。这边请。 G1： 是哪张桌子呢？ H： 就是这张桌子，可以吗？
20
Daily dialog (two)
推荐中式菜点 【海伦（H）正为Green (G)夫妇点餐。】 H: 晚上好，你们要点餐吗？ G1:是的，能给我们介绍一下这道菜吗？ H: 好的。这道菜叫“水煮鱼”，就是香辣汤煮鱼片。 G1:听起来不错。你有什么配菜可以推荐吗？ H:“四季豆”，就是炒青豆，点这道菜的人很多。 G2:中式菜我们吃得不多，就按你说的点吧。 H: 在上海您能见到很多不同的中式菜，包括粤菜、海派菜、湘菜、川菜和 其他一些北方菜。我还想给您推荐一道菜“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。 G2:听起来不错！
Iron Goddess 铁观音 Tie Guan Yin
5
Everyday Vocabulary
Maotai 茅台
Wu Liang Ye 五粮液来自Fen Wine 汾酒
6
Dukang Wine 杜康酒
Everyday Vocabulary
• soy
• 亦作soy sauce 。酱油，大豆、黄豆
• vinegar
2
Everyday Vocabulary
• Napkin
• 口布
• Bone plate
• 骨碟
• Chopstick stand
• 筷架
• PDR
• private dinning room 包厢
3
Everyday Vocabulary
scented Tea 花茶
jasmine tea 茉莉花茶
14
Daily dialog (one)
Seating the Guests
[Herman (H) is working in the restaurant when guests, Mr. and Mrs. Gonzales (G), walk in for dinner.)]
H: Good evening. Welcome to Lake View. How may I help you? G1: We have a table booked for tonight. H: May I take your name, sir? G1: Yes, it is Mr. and Mrs. Gonzales. H: A table for two. Is that correct? G1: Yes, that’s right. H: Can I take your coats? G: Thank you. H: Here is your coat tag. That way, please. G1: Which table? H: Here is your table, is it OK?
服务饮料
• 7 Take Food Order/Take Wine Order 点菜/点酒水
• 8 Prepare Table for Food Order 根据点菜准备桌面
• 9 Serve Wine
上酒
• 10 Serve Food
上菜
13
Order to Service服务程序
• 11 Clear Food
21
Daily dialog (two)
H: 主食点面条还是米饭呢？ G: 我们要白米饭。 H: 您要点酒水吗？ G1:喝点水就行了。 H: 您要矿泉水、纯净水还是依云苏打水呢？ G1:不带汽的矿泉水。 H: 没问题，还需要别的吗？ G2:是的，可以给我们点绿茶吗？ H: 没问题，您的菜很快上来。二位会使用筷子吗？ G1:会的，但用不太好。谢谢！ H: 如果您需要用刀叉的话，请告诉我。祝您用餐愉快！
17
Daily Dialog (one)
G1： 嗯，有靠窗的桌子吗？ H： 对不起，靠窗的餐桌事先订出去了。坐露台上怎么样? G2： 哦， 那太好了! H： 这里是菜单。 G1： 太感谢了！ H： 您需要看一下酒水单吗？ G1： 好的，给他吧，他是酒水专家。 H： 祝你们用餐愉快。服务员一会儿过来为你们点餐。 G1&G2：谢谢！
8
Terminology
• steamed buns, steamed bread
• 馒头
• egg in tea
• 茶叶蛋
• sliced noodles
• 刀削面