酒店前台接待员工作岗位描述(中英文)

酒店前台接待员工作岗位描述

JOB TITLE: Guest Service Agent-Reception

职位：前台接待员

AREA/DEPARTMENT: Rooms Division/Front Office

部门：房务部/前厅部

JOB LEVEL: 9

级别 9

HOTEL BAND: I - V

酒店级别 5

REPORTS TO: Guest Service Supervisor –Reception/Front Office Manager 汇报给：前台主管/前厅部经理经理

POSITIONS SUPERVISED: Nil

监管下属: 无

JOB SCOPE: Under the general direction of the Front

Office Manager or his / her delegate and within the

limits of established InterContinental Hotels Group

brand and local policies and procedures, responsible for

all activities relevant to the Front Desk such as the

reception, check in / out, rooming of all Hotel guests,

foreign exchange and assisting them with inquiries.

Promotes the desired work culture around the five core

values of Trust, Integrity, Respect, One Team and

Service of the InterContinental Hotels Group and the

brand ethos.

工作范围：服从前厅部经理或授权主管的全面指示，执行和遵

循洲际酒店集团和当地酒店的政策和程序，负责前台的相

关工作，协助客人入住，退房，陪同客人到房间以及协助

其他相关的要求。发扬企业工作文化的5个重要价值，信

任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品

质。

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。

Signature签名：………………………………………………………………………………………

Date日期: ………………………