酒店前台接待员工作岗位描述(中英文)
酒店前台接待员工作岗位描述
千里之行，始于足下。
酒店前台接待员工作岗位描述酒店前台接待员是酒店的门面，是酒店与外界沟通的桥梁。
他们的工作是与客人进行沟通，为客人供应优质的服务，保证客人的满足度和酒店形象的提升。
下面是一个关于酒店前台接待员工作岗位描述的。
酒店前台接待员是酒店第一道面对客人的形象，对客人的印象起着至关重要的作用。
他们的主要工作内容包括来宾接待、客户服务、信息传递、文档管理、办公管理等。
他们需要生疏酒店的各项业务流程，生疏酒店房间的分类和定价，了解酒店的各项优待政策。
同时，他们还需要具备良好的沟通力量，需要能够用流利的英语或其他外国语言和客人进行沟通。
酒店前台接待员的工作内容主要包括以下几个方面：一、来宾接待1. 依据预订状况支协作适的房间，为客人供应舒适的居住环境。
2. 当客人到达酒店时，迎接客人，并核对客人的身份信息。
3. 帮忙客人入住，填写入住登记表并办理入住手续。
4. 为客人供应房间介绍，告知客人有关酒店设施和服务的信息。
二、客户服务1. 依据客人的需求供应相应的服务，比如叫醒服务、叫车服务等。
2. 解答客人的问题，供应有关酒店以及周边地区的信息。
3. 帮忙客人解决问题和投诉，确保客人的满足度。
4. 协作其他部门，如客房部、餐厅部等，为客人供应全面细致的服务。
三、信息传递1. 负责酒店前台的电话接听和传达电话信息。
第1页/共3页锲而不舍，金石可镂。
2. 接收客人的邮件、快递等，并准时通知客人。
3. 接收客人的留言，并准时转达给客人。
四、文档管理1. 管理酒店前台的文档、表格和文件，保证文件的完整性和平安性。
2. 办理客人的离店手续，并保证客人的账单精确无误。
3. 依据酒店的相关制度，做好日结、月结和年度结算工作。
五、办公管理1. 制定和执行酒店前台的工作方案和行程支配。
2. 帮忙制定和执行酒店前台的工作制度和规章制度。
3. 管理和维护酒店前台的办公设备和消耗材料。
在完成以上工作的过程中，酒店前台接待员需要具备以下几个基本素养和力量：一、良好的沟通力量1. 流利的一般话或其他外国语言。
酒店前台主管工作描述(中英文)
酒店前台主管工作描述JOB TITLE: Guest Service Supervisor-Reception职位；前台主管AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB BAND: 7级别： 7HOTEL LEVEL: I - V酒店级别 5REPORTS TO: Duty Manager/Front Office Manager汇报给：值班经理/前厅经理POSITIONS SUPERVISED: Guest Service Agents - Reception监管下属：前台接待员JOB SCOPE: Responsible for the operational efficiency ofall front office areas during shift and the servicedelivery of those areas. Promotes the desired workculture around the five core values of Trust, Integrity,Respect, One Team and Service of the InterContinentalHotels Group and the brand ethos.工作范围：负责前厅各个部门的正常运作和优质服务。
发扬企业文化的5个重要价值，信任，诚性，尊重，一个团队和服务，洲际酒店集团的品牌品质。
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。
酒店岗位中英文对照
总经理General Manager驻店经理Resident Manager财务部经理Finance Manager采购经理Purchasing Manager结帐经理Cashier Manager信用审计经理Credit Manager成本验货经理Cost Manager仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk出纳General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk – Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep – Material 餐厅收款员F&B Cashier总台收款员F/O Cashier员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper安消部经理Security Manager门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager洗衣经理Laundry Manager前厅经理Front Office Manager市场拓展部经理Sales ManagerG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer客房服务员Room Attendant庭院清扫养护员Garden Keeper洗涤工Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工Flat Work Ironer接待员Reception商务中心文员Business Center Clerk机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain网球服务员Tennis Attendant棋牌服务员Chess & Cards Attendant台球服务员Billiards Attendant餐饮部经理Food & Beverage Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef服务员Waiter / Waitress仓管员Warehouseman洗碗工Dishwasher花王Adorn Cook烧腊厨师Grill Cook冷菜厨师Cold Food Cook切配厨师Chopper。
酒店职位中英文翻译
酒店岗位职位原则中英文阐明General Manager 总经理Deputy General Manager 副总经理Asst. to General Manager 总经理助理Financial Controller 财务总监Deputy Financial Controller 财务副总监Director of Rooms Division 房务总监Director of Sales & Marketing 市场营销总监Director of F&B 餐饮总监Director of Engineering 工程总监Chief Accountant 总账会计Food & Beverage Manager 餐饮部经理Executive Chef 行政总厨IT Manager IT 经理Purchasing Manager 采购经理Human Resources Manager 人力资源经理Training Manager 培训经理Front Office Manager 前厅部经理Executive Housekeeper 行政管家Security Manager 保安部经理Administration Assistant 行政助理Cost Controller 成本控制经理Sales Manager 销售经理PR Manager 公关经理F&B Outlet Manager (Beverage Manager, Café Manager, Chinese Restaurant Manager, Banquet Manager)餐饮部营业部门经理（酒吧经理，西餐厅经理，中餐厅经理，宴会经理），F& B Manager 餐饮经理Chief Steward 管事部经理Kitchen Chef (Western Chef, Sous Chef, Pastry Chef, Chinese Chef)营业部门厨师（西厨房厨师长，副厨师长，饼房厨师长，中厨房厨师长），Guest Service Manager 来宾服务经理Laundry Manager 洗衣房经理Engineering Duty Manager 工程部值班经理Western Sous Chef 西厨房副厨师长HR Officer 人事专人Training Officer 培训专人GSM-Service Center 来宾服务经理－服务中心Pastry Chef 饼房厨师长Staff Canteen Supervisor 员工餐厅主管(Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,)（责任所在区域旳所有工作体现及质量，包括管理领班）Translator 翻译员Account Payable 应付Account Receivable Supervisor 应收主管Purchasing Officer 采购员Income Audit Supervisor 收益审计Cashier Supervisor 收银主管Engineering Section Supervisor, 工程部区域主管Staff Canteen Chef 员工餐厅厨师长Sales Executive 销售助理Reservation Supervisor 预订部主管F&B Secretary 餐饮部秘书F&B Outlet Supervisor 餐饮部各餐厅主管Stewarding Supervisor 管事部主管Chef De Partie 厨房主管Front Desk Supervisor 前台主管GSO Supervisor 来宾服务主管Executive Floor Supervisor 行政楼层主管Bell Supervisor 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, U&L Supervisor)客房部主管（楼层主管，公共区域主管，洗衣房主管，布草制服房主管）Security Supervisor, General Cashier 保安部主管，总出纳(Possess specialized skills staff)拥有专业技能和行业认证Purchasing Assistant 采购助理Engineering Senior Skilled Worker 工程部高级技工Storekeeper 库管员Artist 美工Reservation Clerk 预定员F&B Outlet Captain 餐饮部各营业部门领班F&B Hostess 餐饮部领位GSO-Reception 前台接待Operator 总机接线员Driver 司机Bell Captain 行李房领班(Basic manual duties across all work areas)所有工作区域旳基本工作职责Clerk 文员Cashier 收银员Engineering Staff 工程部一般技工Staff Canteen Cook 员工餐厅厨师F&B Service Staff 餐饮部服务员Bartender 吧员Baker 面点师F&B Kitchen Cook 餐饮部厨师Bellman 行李生Room Attendant 楼层服务员Security Guard 保安Kitchen Helper 餐饮部厨房帮工PA Attendant 公区服务员Steward 管事员Cafeteria Attendant 员工餐厅服务员Laundry Attendant (Washer, Presser, etc.) 洗衣房服务员Linen Room Attendant 布草房服务员。
英语接待员岗位职责
英语接待员岗位职责第一篇：英语接待员岗位职责1.负责解答观众咨询、参观的相关问题。
2.熟知本馆观光、展览、综合服务内容，熟练使用英语，提供高质量的英语咨询讲解服务。
3.了解地区主要旅游、旅行信息及本馆附近交通、景点、商业信息，以真诚的热情为观众服务。
4.在领班的指挥下，与他人协作完成观众的分流疏导工作。
5.承担电话咨询服务。
第二篇：接待员岗位职责接待员岗位职责1：每日开牌员接班后迅速清查手牌，核对上一班次手牌有无丢失和损坏现象，备品认真交接，及时出库，准备好营业前的一切工作。
2：认真填写迎宾卡日期，以备高峰期不时之需，迅速抽手牌，手牌放置分区，要求做到迎宾卡、电脑录入、客流三者统一必须一致。
3：与收银员密切配合，通力合作，避免失误。
4：认真配合保安工作，协助保安详细登记车辆手牌。
5：交接班记录本必须填写详细，双方签字后生效，方可下班。
6：及时查询24小时未离店客人，填写加时门票并通知主管催促客人接单。
休闲区服务员岗位职责1：向上对休闲区值班负责，着装整齐、干净、待客热情，守时，服从指挥。
2：熟知牢记商品名称及价格，做好商品及按摩的推销工作。
3：保持休闲区内卫生整洁，营造清新、舒适的休闲环境。
4：合理安排客人观看文艺演出座位，同时要了解各种棋类球类的操作流程。
5：严格管控辖区内的物品，不得私自外借。
6：爱护各种花卉，经常保持水分和修剪。
7：物品摆放规格化，认真做好杯具，清洁消毒工作并记录。
8：签单，退单及时让领导签字，需要做好转账时，核对手牌号经客人同意后及时传送总台。
9：做好班前班后的交接工作。
10：掌握好每日音乐的播放时间，严格执行灯火管制时间及设施开启，节约能源。
11：了解各类健身器材的使用方法，按标准操作流程为客服务。
12：经常巡视检查，做好安全防火工作。
13：完成上级交办的其它工作。
餐厅主管岗位职责1：检查员工仪容仪表，凡达不到标准和规范要求的不能上岗.2:对所负责的服务区域，保证工作效率，正确使用订单，满足客人特殊需求，保证上菜与客人订单相符，保证客人按时按序得到每一道菜。
酒店前厅部工作英文介绍
酒店前厅部工作英文介绍第一篇：酒店前厅部工作英文介绍The main operating policies for the staff working in Front Desk:The receptionists working in front desk can not be late for their work and should maintain their own images, paying attention to keep their clothes clean, showing their warm welcome to all the guests, no eating snacks, no smoking, no shouting to the guests, no sleeping and reading novels and not doing anything else that is not related to the job of the front desk receptionist.In addition, the working staff can not be allowed to enter into the front desk manager’s office without any previous permission, it’s forbidden to demand tips from guests and to use the hotel phones to make personal calls, and the receptionist on duty should sign her name in order to check the relevant follow-up work such as changing rooms, checking rooms, etc.The first shift is called morning shift which is form 7am to 3pm, a few wake-up service will be done for the morning shift staff and most guests will check out during the shift, but still some guests will check in during the time, and the noon meal time is just only twenty to thirty minutes for them and the time will be less if suddenly comes a traveling group with dozens of people.At last they have to check the numbers of the room keys before the end of their work.The afternoon shift is from 3pm to 11pm.There are many guests to check in during the time and they have to check the numbers of the room keys in prior to start to their work.In most cases, they have enough supper time.When there are some strangers walking slowly in the hotel hall, they are obliged to tell security personnel in case that some guest is cheated to result inproperty loss.The policies for Concierge/Bell services: Bell boys or bell men will supply guiding service for the guests, especially for those who have some luggage, showing the correct way to the room for the guests in first time.The staff working in concierge department are obliged to help the guests carry their luggage and there are always a lot of suitcases for the guests from foreign countries, so they have to use luggage carts to take these luggage to its corresponding rooms if suddenly comes a group with dozens of people.Second, the bellmen have to help save their suitcases or anything else if the guests have the demand of saving their own things, and then the staff’s name will be signed in a special card which is filled in the relevant luggage saving information.The guest will have to show the card to get back his own suitcases and he will have to show his identity card to the front desk staff to check his correct information if the guest has lost his card of getting back his suitcases or bags.At last, similarly the guests must show his own identity card and the bell men are obliged to check the information with the receptionists before their helping the guest deliver his own articles.第二篇：酒店前厅部工作年终总结总结是应用写作的一种，是对已经做过的工作进行理性的思考。
前台接待处岗位英语
前台接待处岗位英语第一篇：前台接待处岗位英语接待处岗位礼貌用语一、问候（Greeting）：1、“Good morning/afternoon/evening, Reception.May I help you?”“您好，接待处。
请问有什么可以帮到您的？”2、“Welcome to our hotel.”“欢迎您来到我们酒店。
”3、“Thanks for choosing our hotel!”“感谢您选择下榻我们酒店！”二、询问（Inquiry）：1、“Did you make a reservation?”“请问您有预订吗？”2、“Which kind/type of room would you like?”“请问您喜欢哪种房间呢？”3、“May I have your name please?”“先生，方便告诉我你的名字吗？”4、“How many nights would you like to stay in our hotel?” “请问您打算住几晚呢？”5、“How many rooms would you want ?”“请问您需要几间房呢？”6、“Sorry, I have no power limited, I will ask our manager to offer special discount for you?““不好意思，我没有权限，我帮您向我们的经理申请特殊折扣好吗？”7、“May I have the confirmation No.?”“请您告诉我预订确认号好吗？”三、介绍（Introduce）：1、“We have Garden View Room, Panorama Room,Executive room &suite.”“我们有园景房、远景房、行政房和套房。
”2、“We can give you 50% discount.”“我们可以给您打五折。
关于前台接待的英文作文
关于前台接待的英文作文Title: The Art of Front Desk Reception。
Front desk reception is the frontline of any organization, serving as the face and voice that welcomes visitors, clients, and guests. This pivotal role requires a blend of hospitality, organization, and communicationskills to ensure a positive experience for all who interact with the establishment. In this essay, we delve into the nuances of effective front desk reception and explore strategies for excelling in this important position.First and foremost, professionalism is paramount for front desk receptionists. This entails presenting oneselfin a polished manner, both in appearance and demeanor. A friendly smile, attentive posture, and clear communication convey professionalism and set the tone for a welcoming atmosphere. Additionally, maintaining a tidy workspace reinforces the image of competence and attention to detail.Effective communication lies at the heart of successful front desk reception. Receptionists must possess strong verbal and written communication skills to interact with a diverse range of individuals, from clients and coworkers to vendors and delivery personnel. Clear articulation, active listening, and the ability to convey information accurately and concisely are essential for ensuring smoothinteractions and resolving inquiries or issues promptly.Furthermore, adaptability is key in this role, as front desk receptionists often encounter unexpected challenges and diverse personalities. Flexibility and quick thinking enable receptionists to handle various situations with grace and efficiency. Whether managing multiple tasks simultaneously, diffusing tense situations, or accommodating last-minute changes, adaptability allows receptionists to navigate challenges effectively and maintain professionalism under pressure.In addition to interpersonal skills, technical proficiency is increasingly important in modern front desk reception. Familiarity with office software, telephonesystems, and other relevant technology streamlines administrative tasks and enhances productivity. Receptionists should be adept at scheduling appointments, processing paperwork, and managing databases to ensure seamless operations and provide timely assistance to visitors.Moreover, empathy and emotional intelligence play a crucial role in front desk reception, particularly in industries where clients may be facing stress or uncertainty. By demonstrating empathy and understanding, receptionists can forge connections with visitors,alleviate concerns, and foster positive relationships. Empathetic listening and genuine concern for the well-being of others create a supportive environment that reflects positively on the organization.Beyond daily duties, proactive engagement can elevate front desk reception from mere functionality to genuine hospitality. Anticipating needs, offering assistance, and going the extra mile leave a lasting impression on visitors and contribute to a positive reputation for theorganization. Whether providing directions, offering refreshments, or simply offering a friendly greeting, proactive gestures demonstrate attentiveness and elevatethe overall customer experience.In conclusion, front desk reception is a multifaceted role that requires a blend of professionalism, communication skills, adaptability, technical proficiency, empathy, and proactive engagement. By embodying these qualities, receptionists can create a welcoming environment, foster positive relationships, and contribute to thesuccess of the organization. Through continuous development and dedication to excellence, front desk receptionists can truly make a difference in the lives of those they serve.。
前台接待英语单词
前台接待英语单词
English:
The front desk receptionist in a hotel or office is responsible for greeting and assisting visitors, answering phones, handling mail and deliveries, and performing administrative tasks such as scheduling appointments and maintaining records. They need to have strong communication and customer service skills, be organized and attentive to details, and proficient in using office software and equipment. In addition, they should be able to remain calm under pressure and handle difficult situations with professionalism and diplomacy.
中文翻译:
酒店或办公室的前台接待人员负责迎接和协助访客，接听电话，处理邮件和快递，并执行诸如安排预约和维护记录等行政任务。
他们需要拥有良好的沟通和客户服务技能，有组织性和注重细节，熟练使用办公软件和设备。
此外，他们应能在压力下保持冷静，以专业和外交手腕处理困难情况。
什么是酒店前台作文
什么是酒店前台作文英文回答：Hotel front desk is a department within a hotel that is responsible for welcoming and assisting guests. The front desk typically provides services such as checking in and out guests, providing information about the hotel and its amenities, handling reservations, and providing assistance with any issues that guests may have. The front desk is often the first point of contact for guests, and it plays a vital role in creating a positive experience for them.Hotel front desk staff typically have a friendly and professional demeanor, and they are knowledgeable about the hotel and its services. They are also able to communicate effectively with guests from all over the world. The front desk is typically staffed 24 hours a day, so that guests can always get assistance when they need it.In addition to the basic services listed above, thefront desk may also offer a variety of other services, such as:Concierge services, such as making dinner reservations or arranging tours.Valet parking.Luggage storage.Business services, such as photocopying and faxing.Gift shop.Currency exchange.The front desk is an important part of any hotel, and it plays a vital role in providing guests with a positive experience.中文回答：酒店前台是一个负责欢迎和协助客人的酒店部门。
【VIP专享】酒店前台接待员工作岗位描述(中英文)
酒店前台接待员工作岗位描述JOB TITLE:Guest Service Agent-Reception职位：前台接待员AREA/DEPARTMENT:Rooms Division/Front Office部门：房务部/前厅部JOB LEVEL:9级别 9HOTEL BAND:I - V酒店级别 5REPORTS TO:Guest Service Supervisor – Reception/Front Office Manager汇报给：前台主管/前厅部经理经理POSITIONS SUPERVISED:Nil监管下属: 无JOB SCOPE:Under the general direction of the FrontOffice Manager or his / her delegate and within thelimits of established InterContinental Hotels Groupbrand and local policies and procedures, responsiblefor all activities relevant to the Front Desk suchas the reception, check in / out, rooming of allHotel guests, foreign exchange and assisting themwith inquiries. Promotes the desired work culturearound the five core values of Trust, Integrity,Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos.工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。
酒店前台接待职位描述
酒店前台接待职位描述一、职位概述作为酒店前台接待员，您将成为酒店的门面，承担着接待和服务客人的重要角色。
通过热情友好的态度和专业的服务品质，您将与客人建立良好的沟通和信任关系，提供完美的入住体验。
二、职责与要求1. 接待客人•提供热情友好的接待服务，接待并入住客人。
•负责处理客人的入住和退房手续，保证相关记录的准确性。
•向客人提供有关酒店设施、服务、活动及周边信息的咨询和引导。
2. 预订管理•接听客人电话并进行预订，确保客人的个人信息和需求被准确记录。
•处理预订的修改和取消，并及时通知相关部门。
3. 信息交流•协调各部门间的信息传递，确保客人的要求得到及时满足。
•根据客人的反馈，向相关部门提供改进建议，以提高服务质量。
4. 投诉处理•确保在客人投诉时能够冷静应对，并寻找最佳解决方案。
•协助客人解决问题，并做好投诉记录以便后续跟进。
三、任职要求1. 教育背景与工作经验•英文、酒店管理或相关专业本科及以上学历。
•有酒店前台接待工作经验者优先考虑。
2. 技能与能力•具备良好的沟通和协调能力，能够与不同背景的客人进行有效的交流。
•热情友好、细致耐心，能够以礼貌和友好的态度处理客人问题。
•具备较强的团队合作意识，能够积极配合其他部门的工作。
3. 知识与素质•熟悉酒店前台业务流程和常用的电脑办公软件。
•具备良好的服务意识和客户导向，能够迅速响应客人需求。
•具备较强的学习能力和适应能力，能够快速掌握新知识和技能。
四、职业发展与前景作为酒店前台接待员，您将有机会在酒店行业中积累丰富的工作经验，并逐步提升到更高级别的职位，如前厅经理或酒店管理岗位。
此外，该职位还为您提供了与不同背景客人沟通的机会，培养了良好的人际关系和跨文化交流的能力，对您未来的职业发展将产生积极影响。
五、加入我们如果您对酒店行业充满热忱，具备良好的服务意识和沟通能力，欢迎您加入我们的团队。
作为一家重视员工发展和福利的酒店，我们提供具有竞争力的薪酬和福利待遇，以及良好的工作环境和氛围，期待您的加入！六、申请方式请将您的个人简历和求职信发送至[email protected]，并在邮件主题中注明“酒店前台接待职位申请”。
某某国际酒店水疗会前厅部接待员岗位职责说明
某某国际酒店水疗会前厅部接待员岗位职责说明BYLIKANGSPACLUBDEPT.JOBDESCRIPTION涉及部门RELATloNSHIPS：某某国际酒店水疗会-前厅部岗位概述JOBSUMMARY:1、岗位描述I1.1、协助领导负责前厅日常接待工作，确保前厅与各部门工作的正常运行。
1.2、协助前厅做好会员/VIP以及所有客人的接待、服务工作。
1.3、跟进宾客进店、离店结算工作，听取顾客合理化建议，及时将相关信息上报跟进处理•岗位要求POSlTIONQUALlFICATI0N：2、岗位职责要求：2.1、能力（1）、具备较强的协调能力、沟通能力及应变能力。
（2）、具备理解、执行水疗部规程的能力。
（3）、了解并熟悉水疗会各区域相关运作。
（4）、能够及时洞悉顾客需求，提供高效、快捷的服务。
2.2、经验（1）、熟悉大型水疗及星级酒店各部门所有业务流程。
（2）、具备组织员工，协调上下级之间的关系。
（3）、熟悉水疗操作手册。
（4）、熟悉水疗业的基本情况，曾就职大型水会负责相关工作。
2.3、操守（1）、维护水疗会以及部门声誉或利益。
（2）、执行酒店和水疗会的政策和制度（包括：员工守则、水会操作手册等）。
（3）、提倡高标准、高要求、高效率的快捷服务。
岗位职责DUTlES&RESpONSIBlLlTIES:3、岗位职责要求：3.1、听从当班管理层安排，以端正的姿态坚持站立服务，微笑服务和敬语服务，向每一位进店、离店客人致意、问候。
3.2、为上下车的宾客开关车门、雨天要为上下车客人撑伞，并派伞套给客人（1楼接待咨客）。
3.3、配合保安员确保酒店门前交通和做好门前的安全保卫工作。
（1楼接待）3.4、熟悉水会、酒店相关设备、设施、功能、区域位置，热情回答宾客的相关询问，尽量满足客人的需求。
3.5、随时听从接待员召唤，反应迅速、兼顾锁牌跟进、保管、派发、指引工作。
3.6、协助接待安排接送车辆并做好出车单登记。
3.7、适时向宾客推销酒店各项服务，介绍各个营业区、点的设施以及服务项目。
酒店前台工作实用英语介绍（五篇材料）
酒店前台工作实用英语介绍（五篇材料）第一篇：酒店前台工作实用英语介绍标题：酒店前台工作实用英语介绍关键词：工作实用英语导读：说起酒店前台，一般都是声音甜美，长相貌美的妹子，不过光长得好看是做不好前台工作的，还需要掌握酒店前台的工作实用英语，这样才能在自己的岗位上做的得心应手！A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night.双人房的房价是每晚368元。
Breakfast is also included.早餐也包括在内。
May I see your passport?我能看一下您的护照吗？Could you fill in this form, please?请您填一下这张登记表好吗？This is your room card and room key?这是您的房卡和房间钥匙。
Could you sign your name, please?请您签一下名，好吗？You’ll have to register individually, please.请你们分开登记。
How would you like to pay,sir,in cash or by credit card?先生，请问您是用现金付款还是用信用卡付账？I feel terribly sorry.this is the busiest season andall kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?您是由哪个单位负责接待的吗？更多学习资料请见美联英语学习网。
您知道第二篇：酒店前台英语doc简单接待 & 服务英语一 Cheek in1How many days do you want to stay?您想住几天？2How do you wish to settle your account, in cash or by credit card? 您想用什么方式结帐，现金还是信用卡？please give me XXX yuan as deposit, your room charge is XXX,the other we will refund you when you check out.请付 XXX 的预付金，您的房费是 XXX，剩下的钱将在您结帐时退还给您。
酒店各部门及职位英文翻译
酒店各部门及职位英文翻译Hotel Department and Job Titles TranslationWith the rapid development of the tourism industry, hotels have become extremely popular and important. In order to ensure the effective operation and management of hotels, a variety of departments and job titles must be established, which will work together to provide high-quality services and facilities to guests. The following is a brief introduction to the different departments and job titles in hotel industry, along with their respective English translations.1. Front Desk Department 前台部门The front desk is the first and most important point of contact between the hotel and its guests. It is responsible for welcoming guests, taking reservations, handling check-in and check-out, providing information and assistance, and processing payments. The department is usually composed of a front office manager 接待经理, front desk supervisor 前台主管, receptionist 接待员, telephone operator 电话员, and bellhop行李员.2. Housekeeping Department 客房部门The housekeeping department is responsible for ensuring that each guest room is clean, comfortable and properly equipped.Housekeepers 客房服务员are responsible for answering guest requests, cleaning guest rooms, changing linens, replacing amenities, and maintaining cleanliness in other areas of the hotel. The department is headed by a housekeeping manager 客房经理, who oversees the work of housekeepers, room attendants 客房服务员, public area attendants 公共区服务员, and laundry attendants 洗衣服务员.3. Food and Beverage Department 餐饮部门The food and beverage department is responsible for providing guests with an exceptional dining experience. It usually consists of various restaurants, bars, cafes, and room service. The department is headed by a Food & Beverage Manager 餐饮经理, who is responsible for coordinating and directing the work of chefs, waiters, bartenders, and other staff members. The department also includes job titles such as Chef Chef 烹饪师, Pastry Chef 糕点师, Waiter / Waitress 服务员, Bartender 酒吧员, and Steward 管事员.4. Sales and Marketing Department 销售营销部门Hotels need to constantly promote their services and facilities to attract customers. Thus, the sales and marketing department is responsible for creating marketing strategies, managing promotional activities, maintaining customer databases, and identifying target markets. The department is headed by a Sales & Marketing Manager 销售营销经理, and it includes different job titles such as Sales Representative 销售代表,Marketing Coordinator 营销协调员, and Event Coordinator 活动协调员.5. Maintenance Department 维修保养部门The maintenance department is responsible for ensuring the proper functioning of all hotel facilities and equipment. The department includes job titles such as Maintenance Manager 维修经理, HVAC Technician 暖通空调技术员, Electrician 电工, Plumber 管道工, and Painter 油漆工. The department is responsible for maintaining the entire hotel infrastructure, including guest rooms, public areas, swimming pools, fitness centers, and other facilities.6. Human Resources Department 人力资源部门Human resources department is responsible for recruiting, training, and retaining employees. The department includes job titles such as HR Manager 人力资源经理, Recruitment Coordinator 招聘协调员, Training Manager 培训经理, and Benefits Coordinator 福利协调员. The department is responsible for creating policies and procedures related to equal employment opportunities, employee relations, and compliance with labor laws.7. Accounting Department 会计部门Accounting department is responsible for managing the financial resources of the hotel. The department includes job titles such as Accounting Manager 会计经理, Financial Analyst财务分析师, and Accounts Payable Clerk 应付款员. The department is responsible for managing budgets, analyzing financial statements, processing payments, and maintaining accurate financial records.Overall, hotels are complex and multifaceted operations which require a variety of job titles and departments to function effectively. From the front desk to housekeeping, from maintenance to accounting, each department plays an integral role in ensuring a memorable guest experience. Understanding the many different job titles and departments involved in running a hotel is crucial for anyone pursuing a career in the hospitality industry.。
前台的岗位职责
前台的岗位职责英文回答：Responsiblities of a Receptionist。
As a receptionist, I am the first point of contact for visitors and employees. I greet people with a warm smile and a friendly attitude, making them feel welcome and comfortable. My responsibilities include:Answering incoming phone calls and directing them to the appropriate person or department.Providing general information about the company, its products, and services.Assisting visitors with directions, answering their questions, and providing them with necessary materials.Receiving and distributing mail and packages.Maintaining office supplies and equipment.Assisting with other administrative tasks as needed. Key Skills and Attributes。
Excellent communication and interpersonal skills.Ability to handle multiple tasks simultaneously.Professional and courteous demeanor.Strong attention to detail.Ability to work independently and as part of a team. Proficient in Microsoft Office Suite.Example。
酒店前台接待员工作岗位描述(中英文)
酒店前台接待员工作岗位描述JOB TITLE: Guest Service Agent-Reception职位：前台接待员AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB LEVEL: 9级别 9HOTEL BAND: I - V酒店级别 5REPORTS TO: Guest Service Supervisor –Reception/Front Office Manager 汇报给：前台主管/前厅部经理经理POSITIONS SUPERVISED: Nil监管下属: 无JOB SCOPE: Under the general direction of the FrontOffice Manager or his / her delegate and within thelimits of established InterContinental Hotels Groupbrand and local policies and procedures, responsible forall activities relevant to the Front Desk such as thereception, check in / out, rooming of all Hotel guests,foreign exchange and assisting them with inquiries.Promotes the desired work culture around the five corevalues of Trust, Integrity, Respect, One Team andService of the InterContinental Hotels Group and thebrand ethos.工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。
酒店各岗位中英文对照
酒店各部门、各岗位名称（英汉对照）董事总经理Managing Director 人力资源开发总监Director of Human Resources 总经理General Manager 人事部经理Personnel Manager副总经理Deputy General Manager 培训部经理Training Manager驻店经理Resident Manager 督导部经理Quality Inspector总经理行政助理Executive Assistant Manager 人事主任Personnel Officer总经理秘书Executive Secretary 培训主任Training Officer总经理室Executive Office机要秘书Secretary财务总监Financial Controller接待文员Clerk财务部经理Chief Accountant成本部经理Cost Controller人力资源开发部Human Resources Division 采购部经理Purchasing Manager人事部Personnel Department 采购部主管Purchasing Officer培训部Training Department 总出纳Chief Cashier督导部 (质监部 ) Quality Inspection Department市场营销总监Director of Sales and Marketing 计财部Finance and Accounting Division销售部经理Director of Sales财务部Accounting Department销售经理Sales Manager成本部Cost-control Department销售主任Sales Officer采购部Purchasing Department宴会销售经理Banquet Sales Manager宴会销售主任Banquet Sales Officer市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department 电脑部经理EDP Manager商务中心文员Business Center Clerk电脑部 E. D. P.商务中心Business Center 客务总监Room Division Director前厅部经理Front Office Manager前厅部Front Office Department 前厅部副经理Asst. Front Office Manager收款台Cash-desk 大堂副理Assistant Manager接待处Reception-desk 礼宾主管Chief Concierge预订处Reservation-desk 客务主任Guest Relation Office预订部Reservation Department 接待主管Chief Receptionist接待领班Reception Captain管家部Housekeeping Department 接待员Receptionist客务部（客房部）Rooms Division 车队主管Chief Driver餐饮部Food & Beverage Department 出租车订车员Taxi Service Clerk康乐部（休闲部）Recreation and EntertainmentDepartment 行政管家Executive Housekeeper商场部Shopping Arcade 行政副管家Assistant Executive Housekeeper办公室文员Order Taker行政部Rear-Service Department 客房高级主管Senior Supervisor工程部Engineering Department 楼层主管Floor Supervisor餐饮总监F&B Director 行政总厨Executive chef餐饮部经理F&B Manager 中厨师长Souse Chef (Chinese Kitchen) 西餐厅经理Western Restaurant Manager 西厨师长Souse Chef (Western Kitchen) 中餐厅经理Chinese Shop Manager 西饼主管Chief Baker咖啡厅经理Coffee Shop Manger餐饮部秘书F&B Secretary领班Captain 工程总监Chief Engineer迎宾员Hostess 工程部经理Engineering Manager服务员Waiter, waitress 值班工程师Duty Engineer传菜Bus Boy, Bus Girl保安部经理Security Manager 商场部经理Shop Manager保安部副经理Asst. Security保安部主任Security Officer 商场部营业员Shop Assistant保安员Security Guard部门岗位与职位英文对应表1、此份文件编号适用于部门操作手册岗位职责时职位编码；2、所有第一部门均以三位数字母代表，此点亦用于以后所有发文及相关部门简码编写中，如下：总经办： GMO General Manager Office人事部： HRD Human Resource Department财务部： ACC Accounting Department保安部： SEC Security Department工程部： ENG Engineering Department销售部： MKT Marketing Department前厅部： FRO Front Office Department管家部： HKP Housekeeping Department餐饮部： FNB Food & Beverage Department娱乐部： ENT Entertainment Department康体部： SNR Sports & Recreation Department注：分部参考下表。
酒店前台接待岗位职责范文(3篇)
酒店前台接待岗位职责范文酒店前台接待岗位的职责范文如下：1. 对酒店客人进行热情接待，提供高品质的服务。
包括协助客人办理入住和退房手续，为客人提供房间信息、酒店设施和服务的介绍等。
2. 能够熟练操作酒店管理系统，包括预订系统、入住系统和结账系统等，确保客人的预订信息准确无误。
3. 能够处理客人的投诉和问题，提供解决方案并协助客人解决困难。
在处理客人问题时应保持礼貌和耐心，确保客人满意度的提升。
4. 能够处理前台电话，回答客人的问题和需求，并根据客人的要求提供相应的信息和服务。
5. 能够准确记录客人的个人信息和住宿要求，并保证客人的隐私安全。
6. 能够掌握酒店的各项服务和设施的情况，包括餐厅、会议室、健身房等，向客人进行介绍和推荐。
7. 能够处理接待大厅的管理事务，包括维护大厅的整洁和秩序，管理客人行李和物品，确保大厅环境的舒适和安全。
8. 能够处理酒店财务事务，包括收取客人的房费、押金和其他费用等，并确保财务记录的准确性和安全性。
9. 能够协调酒店内部各个部门的工作，包括客房部、餐饮部、维修部等，保证客人的需求得到及时满足。
10. 能够遵守酒店的规章制度和工作流程，保持团队协作和良好的沟通能力，提升工作效率和服务质量。
总之，酒店前台接待岗位主要负责对客人进行热情接待和提供高品质的服务，同时处理客人的问题和需求，并进行酒店财务事务的管理。
通过有效的沟通和协调，确保客人的入住体验和满意度。
酒店前台接待岗位职责范文（2）作为酒店前台接待员，您的主要职责是欢迎并接待所有来访的客人，确保他们在酒店期间得到舒适和愉快的入住体验。
以下是一份酒店前台接待岗位职责范文，可以作为参考：1. 热情接待客人：保持礼貌、友好的态度，向客人提供优质的服务，帮助他们办理入住手续，并提供所需的信息和帮助。
2. 管理预订：负责处理客人的预订请求，确保客人的预订信息准确无误，及时更新预订系统，并与其他部门进行沟通，确保客人的要求得到满足。
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酒店前台接待员工作岗位描述
JOB TITLE: Guest Service Agent-Reception
职位：前台接待员
AREA/DEPARTMENT: Rooms Division/Front Office
部门：房务部/前厅部
JOB LEVEL: 9
级别 9
HOTEL BAND: I - V
酒店级别 5
REPORTS TO: Guest Service Supervisor –Reception/Front Office Manager 汇报给：前台主管/前厅部经理经理
POSITIONS SUPERVISED: Nil
监管下属: 无
JOB SCOPE: Under the general direction of the Front
Office Manager or his / her delegate and within the
limits of established InterContinental Hotels Group
brand and local policies and procedures, responsible for
all activities relevant to the Front Desk such as the
reception, check in / out, rooming of all Hotel guests,
foreign exchange and assisting them with inquiries.
Promotes the desired work culture around the five core
values of Trust, Integrity, Respect, One Team and
Service of the InterContinental Hotels Group and the
brand ethos.
工作范围：服从前厅部经理或授权主管的全面指示，执行和遵
循洲际酒店集团和当地酒店的政策和程序，负责前台的相
关工作，协助客人入住，退房，陪同客人到房间以及协助
其他相关的要求。
发扬企业工作文化的5个重要价值，信
任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品
质。
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.
证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。
Signature签名：………………………………………………………………………………………
Date日期: ………………………。