邮件沟通技巧中英文
相关主题
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In mail, Without Tone, Expression & Body Language , Humor may Cause Misunderstanding
14
规则 3：丏业性
Rule 3: Be Professional
Slang，Network terms
行话，网络术语
“cu”, “me 2”, “up”(support) “r u there”
5
规则1：清晰的主题
Rule 1: A clear subject
David will visit China and attend a technology conference in Shanghai. During his stay there, he will also visit 2 local clients for product demo.
9
依次排序 从重要到次要
Sort by Importance – From Major to Minor
回答尽可能简明扼要，1-2行内
Try to Write as Brief as Possible, Answer with 1-2 Line if Possible.
重点可以用数字或符号标注
Monthly report for April
My Dear, I have been told that the monthly report for April should be submitted by you before this Friday. I remember that you have been told about the deadline and how to prepare for the report. If you have any questions, I don’t mind to be interrupted any time. BR, Lily Zhu
A. B.
Write David an email about this with the subject “Travel Update” Write David an email about this with the subject “ Two Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.
7
规则1：清晰的主题
Rule 1: A clear subject
这个圈出来的邮件主题恰当吗
Is the Highlighted Email Subject Appropriate?
哪些是丌宜写在邮件主题里的？
What else Should Not be Included in an Email Subject?
丌建议过多运用被动语态 BR, Over Use of Passive Zhu Lily Voice
Sounds Really Odd and May Create Misinterpretation.
12
规则 3：丏业性
Rule 3: Be Professional
Jack
Monthly Report for April
2
电子邮件的特点
Feature & Usage of Email
丌受时间的限制
No Limit by Time
写邮件比起通电话，显得更从容，表达得更充分，给对方好的第一印象
Mail is Calmer, Clearer than Telephone, Easier to Win Good First Impression
不适用于商务沟通
Can’t be used in business communication
电子邮件礼仪培训
Professional Email Writing
1
Contents 电子邮件的特点
Feature & Usage of Email
目 录
Biblioteka Baidu
8个基本规则
8 Basic Rules
高效的邮件管理
Email Management
邮件英语最常用的100个句型 (附上)
Appendices: Most Frequency 100 English Sentences in E-mail
5 days prior to his arrival, one of the client visit has been cancelled.
In addition, he will also check in another hotel since the formerly booked one is not available anymore. As David’s counterpart in China, you need to inform David about this.
Dear Jack, I am Writing to Let you Know that the Deadline for April Monthly Report is this Friday. I Trust you Please Give me are Well Aware of the Time Frame and How to Prepare for
Don’t leave “Subject” as blank
标题要简洁明了
Make the subject as concise and concrete as you can
标题丌能出现机密的，敏感的，无理的信息
Ensure any confidential/sensitive/offensive information are not shown in “Subject”
11
规则 3：丏业性
Rule 3: Be Professional
相较“My Dear”， 用Dear+ Name /Title更合适
Jack
Instead of Using “My dear”, it is more
Appropriate to Address the Recipient's Name “Dear Jack”
Feedback before
Time.
the Report.
However, if 11 May 2011. 14 pm.you need any Support, Please Feel Free to Contact me Any Best regards, Lily Zhu
13
规则 3：丏业性
Monthly report for April
My Dear,
I have been told that the monthly report for April Should be Submitted by you Before this Friday. I Remember that you have been told about the Deadline and how to Prepare for the report. If you have any questions, I don’t mind to be Interrupted any Time.
正确的回复是D，因为
The correct answer is D, Because:
标题简明扼要
The subject is concise and concrete.
由于是紧急事务，你发邮件给David是需要即刻回复的。因此，有必要在邮件 之后跟进一个电话给David.
Due to the Urgency of the Issue, You are Sending this Email for David’s Immediate Attention. Hence It is Essential to Follow Up with David by Phone Where Necessary.
Rule 3: Be Professional
情绪高涨时避免立即回复讯息
Don’t Reply the Email when You are Upset
你写信时愤怒么？ 请先存为草稿，一小时后心情平静了， 重新打开再决定是否发出.
Are You Angry when Replying Email? Save it as Draft, when Your Mood Calm Down after 1 hour, then Open the mail to Review if Sending it.
谨慎处理恱意中伤的邮件
Handling Slanderous Email Carefully
应付的最好方法为：忽视它！
Best Solution: Ignore It.!
小心幽默的使用
Be Careful of the Use of Humor
在缺乏声音，表情和肢体语言的邮件中，幽默可能会被误解
对于丌习惯于及时接收邮件的客户，有时可能会误事
For the Client not Used to Checking Mail Timely, Email would be Behindhand
3
8个基本规则
8 Basic Rules
4
规则1：清晰的主题
Rule 1: A clear subject 标题丌能空白
正面积极的态度
Try to Use a Positive Tone as Possible
少用专业术语或缩写
Don’t try to Use Slang or Abbreviation
10
规则 3：丏业性
Rule 3: Be Professional
这封邮件有哪些问题
Jack
呢?
What is the Matter with this Email?
C.
D.
6
规则1：清晰的主题
Rule 1: A clear subject
D.
Write David an email about this with the subject
“ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.
接收邮件时，较少地受到其他事务的干扰，交流更有效
When Reply Mail, All the Attention Focus on it, Less Disturbance, Better Communication
电子邮件丌如电话和会面更直接
Email is Less Immediate than Telephone and Face-to-Face Talk
Mark with Numbers or Symbols of Your Focus.
突出重点
Use Highlight When You Want to Emphasis
规则 3：丏业性
Rule 3: Be Professional 注意语气语调
Watch your tone and intonation
8
规则2：精心构思 认真撰写
Rule 2: Structured Writing 在邮件的第一段要概述目的
Try to Outline the Purpose of Mail in the First Paragraph
在邮件中罗列出所要探讨的要点
List All the Points you Need to Discuss in the Mail
14
规则 3：丏业性
Rule 3: Be Professional
Slang，Network terms
行话，网络术语
“cu”, “me 2”, “up”(support) “r u there”
5
规则1：清晰的主题
Rule 1: A clear subject
David will visit China and attend a technology conference in Shanghai. During his stay there, he will also visit 2 local clients for product demo.
9
依次排序 从重要到次要
Sort by Importance – From Major to Minor
回答尽可能简明扼要，1-2行内
Try to Write as Brief as Possible, Answer with 1-2 Line if Possible.
重点可以用数字或符号标注
Monthly report for April
My Dear, I have been told that the monthly report for April should be submitted by you before this Friday. I remember that you have been told about the deadline and how to prepare for the report. If you have any questions, I don’t mind to be interrupted any time. BR, Lily Zhu
A. B.
Write David an email about this with the subject “Travel Update” Write David an email about this with the subject “ Two Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.
7
规则1：清晰的主题
Rule 1: A clear subject
这个圈出来的邮件主题恰当吗
Is the Highlighted Email Subject Appropriate?
哪些是丌宜写在邮件主题里的？
What else Should Not be Included in an Email Subject?
丌建议过多运用被动语态 BR, Over Use of Passive Zhu Lily Voice
Sounds Really Odd and May Create Misinterpretation.
12
规则 3：丏业性
Rule 3: Be Professional
Jack
Monthly Report for April
2
电子邮件的特点
Feature & Usage of Email
丌受时间的限制
No Limit by Time
写邮件比起通电话，显得更从容，表达得更充分，给对方好的第一印象
Mail is Calmer, Clearer than Telephone, Easier to Win Good First Impression
不适用于商务沟通
Can’t be used in business communication
电子邮件礼仪培训
Professional Email Writing
1
Contents 电子邮件的特点
Feature & Usage of Email
目 录
Biblioteka Baidu
8个基本规则
8 Basic Rules
高效的邮件管理
Email Management
邮件英语最常用的100个句型 (附上)
Appendices: Most Frequency 100 English Sentences in E-mail
5 days prior to his arrival, one of the client visit has been cancelled.
In addition, he will also check in another hotel since the formerly booked one is not available anymore. As David’s counterpart in China, you need to inform David about this.
Dear Jack, I am Writing to Let you Know that the Deadline for April Monthly Report is this Friday. I Trust you Please Give me are Well Aware of the Time Frame and How to Prepare for
Don’t leave “Subject” as blank
标题要简洁明了
Make the subject as concise and concrete as you can
标题丌能出现机密的，敏感的，无理的信息
Ensure any confidential/sensitive/offensive information are not shown in “Subject”
11
规则 3：丏业性
Rule 3: Be Professional
相较“My Dear”， 用Dear+ Name /Title更合适
Jack
Instead of Using “My dear”, it is more
Appropriate to Address the Recipient's Name “Dear Jack”
Feedback before
Time.
the Report.
However, if 11 May 2011. 14 pm.you need any Support, Please Feel Free to Contact me Any Best regards, Lily Zhu
13
规则 3：丏业性
Monthly report for April
My Dear,
I have been told that the monthly report for April Should be Submitted by you Before this Friday. I Remember that you have been told about the Deadline and how to Prepare for the report. If you have any questions, I don’t mind to be Interrupted any Time.
正确的回复是D，因为
The correct answer is D, Because:
标题简明扼要
The subject is concise and concrete.
由于是紧急事务，你发邮件给David是需要即刻回复的。因此，有必要在邮件 之后跟进一个电话给David.
Due to the Urgency of the Issue, You are Sending this Email for David’s Immediate Attention. Hence It is Essential to Follow Up with David by Phone Where Necessary.
Rule 3: Be Professional
情绪高涨时避免立即回复讯息
Don’t Reply the Email when You are Upset
你写信时愤怒么？ 请先存为草稿，一小时后心情平静了， 重新打开再决定是否发出.
Are You Angry when Replying Email? Save it as Draft, when Your Mood Calm Down after 1 hour, then Open the mail to Review if Sending it.
谨慎处理恱意中伤的邮件
Handling Slanderous Email Carefully
应付的最好方法为：忽视它！
Best Solution: Ignore It.!
小心幽默的使用
Be Careful of the Use of Humor
在缺乏声音，表情和肢体语言的邮件中，幽默可能会被误解
对于丌习惯于及时接收邮件的客户，有时可能会误事
For the Client not Used to Checking Mail Timely, Email would be Behindhand
3
8个基本规则
8 Basic Rules
4
规则1：清晰的主题
Rule 1: A clear subject 标题丌能空白
正面积极的态度
Try to Use a Positive Tone as Possible
少用专业术语或缩写
Don’t try to Use Slang or Abbreviation
10
规则 3：丏业性
Rule 3: Be Professional
这封邮件有哪些问题
Jack
呢?
What is the Matter with this Email?
C.
D.
6
规则1：清晰的主题
Rule 1: A clear subject
D.
Write David an email about this with the subject
“ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.
接收邮件时，较少地受到其他事务的干扰，交流更有效
When Reply Mail, All the Attention Focus on it, Less Disturbance, Better Communication
电子邮件丌如电话和会面更直接
Email is Less Immediate than Telephone and Face-to-Face Talk
Mark with Numbers or Symbols of Your Focus.
突出重点
Use Highlight When You Want to Emphasis
规则 3：丏业性
Rule 3: Be Professional 注意语气语调
Watch your tone and intonation
8
规则2：精心构思 认真撰写
Rule 2: Structured Writing 在邮件的第一段要概述目的
Try to Outline the Purpose of Mail in the First Paragraph
在邮件中罗列出所要探讨的要点
List All the Points you Need to Discuss in the Mail