智慧树知到《跨文化商务沟通》章节测试答案

智慧树知到《跨文化商务沟通》章节测试答案
第一章
1、The belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is superior.
culture
communication
ethnocentrism
sender
答案: ethnocentrism
2、The total accumulation of beliefs, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.
intercultural communication
culture
business communication
feedback
答案: culture
3、A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior, or the exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
ethnocentrism
noise
communication
horizontal communication
答案: noise
and profits for both the individuals and organizations.
lateral communication
ethnocentrism
business communication
intercultural communication
答案: business communication
5、The communication at the same level in an organization.
horizontal communication
ethnocentrism
business communication
lateral communication
答案: horizontal communication
6、When culture is contrasted with nature, it can be defined as “ life way of a population” in its broad sense, meaning what characterizes the particular way of life of a population.
对
错
答案: 错
7、Cul ture is all men’s medium; there is no aspect of human life that is not touched and altered by culture.
对
错
答案: 对
8、The culture shown in an onion consists of two levels; a level of norms and values, or an invisible level of resultant behavior or artifacts of some form.
错
答案: 错
9、Culture cannot be known without a study of communication, and communication can only be understood with an understanding of the culture it supports.
对
错
答案: 对
10、In the global village, neighbors communicate free of troubles and difficulties.
对
错
答案: 错
11、With the integration of language into the fabric of culture, confusion and dysfunction would reign and the culture would fail.
对
错
答案: 错
第二章
1、A good mastery of grammar of one language can guarantee a successful communication.
对
错
答案: 错
2、Long before writing was developed,we learned to speak first.
对
答案: 对
3、There should always be an attachment at the end of a business memo.
对
错
答案: 错
4、A recommendation report is to recommend something to others.
对
错
答案: 错
5、Which is not verbal communication?
Chat with your leaders and colleagues
Discuss an issue in a group
Greeting with a smile
Leave a message
答案: Greeting with a smile
6、____ refers to anything that distorts the message the source encodes.
Noise
Message
Source
Context
答案: Noise
7、It is a universal truth that language is by culture and in turn it __ culture.
influenced, reflects
displayed, influences
determined, reflects
shaped, influences
答案: influenced, reflects
8、Why should we take notes during a business call?
Listen attentively
Serves as a record to take follow-up action
Report on the call to someone else
Reflect on the call
答案: Listen attentively,Serves as a record to take follow-up action,Report on the call to someone else
9、How can you identify your audience in preparing a business presentation?
Age
Appearance
Interest
Occupation
答案: Age,Interest,Occupation
10、Before making a business call, what kind of questions can you reflect?
Do you need to report to your boss?
Do you need to get information?
Do you want to sell something, or convince the person of an idea?
Do you need to ask for the person’s help or support?
person of an idea?,Do you need to ask for the person’s help or support?
第三章
1、Nonverbal behavior reflects the speaker’s subconciousness.
对
错
答案:A
2、Depending on the culture,a smile can indicate joy and amusement, it can also indicate embarrassment.
对
错
答案:A
3、Posture is the position in which you hold your body when standing or sitting.
对
错
答案:对
4、Intimate distance is most common when friends, old classmates, acquaintances and relativestalk.
对
错
答案:错
5、People in __ cultures usually view silence as lack of communication and are generally ____ with it.
low context uncomfortable
high context uncomfortable
high context comfortable
答案:low context uncomfortable
6、Which of the following countries uses high-context language?
Canada
Germany
Japan
United States
答案:Japan
7、The function of nonverbal signs is sometimes indispensible. For example, placing your index finger to your lips as an alternative to saying “Please calm down so that I can speak” is a case of ____.
complementing
repeating
contradicting
substituting
答案:substituting
8、Which statements are correct about nonverbalcommunication?
Nonverbal behavior is easily controlled
A smile sometimes doesn’t mean a sincere smile
Nonverbal behavior accounts for much of the meaning we derive from conversation.
Nonverbal communication is more than the complement of verbal communication.
答案:
9、How does nonverbal behavior control the pace or flow of communication?
Gesture of stopping
Clap hands
Raise voice
答案:Be silent Gesture of stopping Clap hands Raise voice
10、Which of the countries belong to individualistic culture?
Italy
America
France
Greece
答案:Italy America France
第四章
1、Power distance is a conceptual was developed by Hofstede to describe
the extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally
the power of multinational organizations
the power differential between developed and less developed countries
the power difference between men and women
答案:
2、Hofstede’s _ index measures the extent to which the less powerful members of organizations and institutions (like the family) accept and expect that power is distributed unequally.
value orientation
cultural dimensions
cultural values
power distance
答案:power distance
3、These are the most significant studies of cultural values except ___.
Hall's High- and Low- Context Theory
Kluckhohn and Strodtbeck's five Value Orientations
Fons Trompenars’s model of culture with seven dimensions
Geert Hofstede's six Cultural Dimensions
答案:Fons Trompenars’s model of culture with seven dimensions
4、The opinion that everyone has a position and clearly defined privileges is____.
a view of hierarchical structure of social relationship
a view of group orientation of social relationship
a view of individual orientation structure of social relationship
none of the above
答案:a view of hierarchical structure of social relationship
5、Low-context communication is characterized by explicit speaking.
对
错
答案:对
6、Chinese culture is high-context in comparison to western culture.
对
错
答案:对
7、Cultures with a large power distance are hierarchical cultures.
对
错
答案:对
8、At the core of uncertainty avoidance is the idea that the future is predictable.
对
错
答案:错
9、Power distance in Hofstede's cultural dimensions is roughly similar to the value Kluckhohn calls hierarchy.
对
错
答案:错
10、In a culture emphasizing masculinity, it is more possible for men to play a nurturing role.
对
错
答案:错
第五章
1、Etiquette is simply showing respect for others.
对
错
答案:错
2、Etiquette refers to the guideline for knowing how to behave appropriately in all situations.
错
答案:A
3、Kiss greeting usually happen between two men in the United States.
对
错
答案:错
4、It’s OK to write on someone’s business card.
对
错
答案:B
5、A handshake should be friendly or respectful gesture, not a show of physical strength. So we should not squeeze other’s hand too hard.
对
错
答案:A
6、Before a dish is served, napkins can be placed either on the plate or on the left of forks.
对
错
答案:A
7、You’re invited to a business dinner. When do you take your napkin from the table and place it on your lap?
Open it immediately.
Wait for the host to take his or her napkin before taking yours.
Wait for the oldest person at the table to take his or hers.
Wait for all the ladies to take theirs before taking yours if you are a gentle man.
答案:Wait for the host to take his or her napkin before taking yours.
8、Which of the following behavior is appropriate in a business dinner?
Use the napkin to wipe your nose.
Cut all the food in your plate into small pieces.
Sip from the side of the spoon when eating soup.
Use the knife with your right hand.
答案:CD
9、What are the benefits of humor in the workplace?
Humor can reduce stress.
Humor can block negative emotions.
Humor can help people develop rapport with each other.
Humor can help solve problems.
答案:ABCD
10、In many Asian countries, the way you treat someone’s business card is a reflection of:
How serious you are about the outcome of the meeting.
How much you respect them as a person.
What you think of their country.
company and title.
答案:ABCD
第六章
and a potential cause of shame to the group.
对
错
答案:A
2、Whether an international business negotiation succeeds or not is not only determined by the strategies and skills used in formal negotiation, but also closely related to whether enough careful preparation has been made.
对
错
答案:A
3、In the opening phase, the atmosphere is the only factor we should consider.
对
错
答案:错
4、Bargaining strength refers to the degree of movement that is possible for each party with respect to individual issues on the agenda.
对
错
答案:错
5、In some Asian cultures, they will use communication to encourage harmony, preserve face, and develop ____ relationships.
Short-term
Long-term
Middle-term
Short run
答案:Long-term
6、The purpose of bargaining is to settle the differences that stand in the way of an agreement. Settling the differences involves____.
high-context and low-context
concession andreappraisal
adjustment and compromise
aims and objectives
答案:adjustment and compromise
7、The proposal should be based on a sound analysis of the buyer’s current situation, taking into account of ____ and ____ within which the transaction takes place.
the commercial circumstances, the overall context
the corporate credit, the bank accounting book
the manager’s stability, the site selection
the commercial invoice, the chief negotiator’s ability
答案:the commercial circumstances, the overall context
8、Differences in____, ____, and____ have a profound impact on how successfully the parties are able to negotiate or conduct business transactions.
Behaving
Ways of thinking
Managing conflict
Human resources
答案:
9、The political system,____, and the counterpart may in some way determine the success or failure of the negotiation.
The legal system
The business system
The financial system
Infrastructure and logistics system
答案:ABCD
10、The specific tasks of the opening phase are concluded: To explain the concrete issue
To create suitable atmosphere
To state proposal in opening phase
Todeclare for our intention。