收银7步曲

The customer can easily find the entrance 顾客可以很容易地找到入口 The customer can receive a good welcome from the entrance 顾客从入口开始就能感受到热情的欢迎
Staff service 员工服务
With the elegant looks service customer 以一流的态度服务顾客 enthusiastic service 热情的服务 can easily find staff to help 顾客可以顺利向员工求助 help initiatively 主动向顾客提供帮助 Say it, do it! 说到做到 Take customer to the area 把顾客带到相关区域 Take customer to the item 把顾客带到所需商品处
Promoter service standard 促销员服务标准 Keystone of Customer service客服重点 客服重点
Smile for everyone对每一位顾客微笑 Excellence in every customer with hospitality热情对待每一位顾客 Reaching out to every customer with hospitality 热情帮助每一位顾客
Staff service 员工服务
Let customer left satisfied 让顾客满意的离开
Inviting your customer to return 吸引顾客，提高顾客回头率 Thanks to shopping with us. 感谢顾客的购物 Good bye! 再见 Send-off with smile 以微笑送别顾客
eyes contact 目光接触与交流 smile 微笑 regards 问候 bar code scans accuracy精确无误扫描条形码 Never have any price problem无任何价格问题 Inviting your customer to return 欢迎顾客下次再来
Cashier service 收银服务
Quickness 7 steps Tendering &Zero error at cashier desk 快速实现“收银7步曲”&收银“零误 差” 1: Welcome customer 欢迎顾客 Step
Step 2: Scan items 扫描登录商品 Step 3: Recommend 推广（促销活动） Step 4: Balance 结算 Step 5: Receive money 收取货款 Step 6: Change operation 找零 Step 7: Thanks 诚心感谢
ቤተ መጻሕፍቲ ባይዱ
Customer service 顾客服务
-customer uppermost tenet 顾客至上 -keep attitude kindness and zealous 保持热情亲切的态度 -Quick, equity, appease 快速，公平公正，使顾客满意 -listening, reflection, catch key problem 倾听，思考，抓住问题的关键 -Strictly forbid to dustup with customer in the store 严禁在店内与顾客争执 -quickly and easily exchange and reimburse the product 迅速顺利地为顾客换/退商品 -free delivered to park. 免费送货至顾客停车处
Staff Dress standard 员工着装标准
Staff service 员工服务
Our service value： 我们的服务价值 Building a customer-focused culture 卓越服务，顾客为尊 Always giving you more for less: 永远为顾客提供超值服务 This is the responsibility that everybody must to do at any time and anywhere 这是每一位员工随时随地应尽的责任
Take customer to the area把顾客带到相关区域 Take customer to the item 把顾客带到所需商品处 Fight with customer 与顾客争执 Deceitful publicize and promise欺骗性的宣传和承诺 Comment on and discriminate against the customer 对顾客评头论足或歧视顾客 Solicit customers 乞求顾客 Belittle other merchandises忽视其他品牌商品 Quarrel, fight with colleague与顾客吵架甚至打架 Clamor, talk away, play around, idle, absent without leave喧哗，不停闲聊，闲逛，懒散，擅离职守