英文版-商务接待礼仪
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2,Distance : You should stay away from the guest one metre
away
3,Gestures tip : This way,please!
4,Adjust pace : Follow the guest's pace ,then adjust the pace . 5,Talk to the guest : Searching for the right topic.
Business reception etiquettes
Content
The reception of the basic procedure How to receive the unexepected guest
How to guide guests to the reception room Some sentences about the reception etiquettes
If the manager don't want to see the unexepected guest, so you can say:I am so sorry that our manager is not here now.
How to guide guests to the reception room
name
the place of work
position
How to receive the unexepected guest
Then, you should understand the intention of the guests, and say:Wait a minute ,please!I will go to see whether general manager in the office .
How to receive the unexepected guest
First of all, you should give the guest some drink enthusiastically
How to receive the unexepected guest Second, you need to ask the guest's identity
Some sentences about the reception etiquettes
Providing Service
1. Would you like me to help you with your baggage? 2. You can use internet in Business Center. 3. How many papers do you want to copy? 4. Where would you like to fax this paper? 5. Please sign your name here. 6. Please fill out the Registration Form first. 7. Half one RMB will be charged for copying one paper. 8. The telephone number is 8284-8622 and fax number is 8284-8625. 9.You can take a taxi to your hotel.
(1)gather up documents (2)guide guests
How to guide guests to the reception room
1,Pay attention to the direction : You should walk in front of the guests left
谢谢观赏
The reception of the basic procedure
Step 1
The basic procedure
Step 2
StΒιβλιοθήκη Baidup 3
greetings
Confirm his identity and
ask him whether he has maked a reservation
Contact respondents
Some sentences about the reception etiquettes
Guide Directions
1. This way, please! 2. Come with me, please! 3. I will show you to Business Center. 4. The toiled is over there. 5. Could you please tell me the way to the Metro Station? 6. Could you tell me how to go to the second floor? 7. Please go straight, turn right and then you can’t miss it. 8. You can take that escalator over there to the second floor.
How to say "hello"
We must follow the 3S principles
*Stand up（站起来）
*See（注视对方
） *Smile
（微笑）
On the basis of 3S, you can say
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!
away
3,Gestures tip : This way,please!
4,Adjust pace : Follow the guest's pace ,then adjust the pace . 5,Talk to the guest : Searching for the right topic.
Business reception etiquettes
Content
The reception of the basic procedure How to receive the unexepected guest
How to guide guests to the reception room Some sentences about the reception etiquettes
If the manager don't want to see the unexepected guest, so you can say:I am so sorry that our manager is not here now.
How to guide guests to the reception room
name
the place of work
position
How to receive the unexepected guest
Then, you should understand the intention of the guests, and say:Wait a minute ,please!I will go to see whether general manager in the office .
How to receive the unexepected guest
First of all, you should give the guest some drink enthusiastically
How to receive the unexepected guest Second, you need to ask the guest's identity
Some sentences about the reception etiquettes
Providing Service
1. Would you like me to help you with your baggage? 2. You can use internet in Business Center. 3. How many papers do you want to copy? 4. Where would you like to fax this paper? 5. Please sign your name here. 6. Please fill out the Registration Form first. 7. Half one RMB will be charged for copying one paper. 8. The telephone number is 8284-8622 and fax number is 8284-8625. 9.You can take a taxi to your hotel.
(1)gather up documents (2)guide guests
How to guide guests to the reception room
1,Pay attention to the direction : You should walk in front of the guests left
谢谢观赏
The reception of the basic procedure
Step 1
The basic procedure
Step 2
StΒιβλιοθήκη Baidup 3
greetings
Confirm his identity and
ask him whether he has maked a reservation
Contact respondents
Some sentences about the reception etiquettes
Guide Directions
1. This way, please! 2. Come with me, please! 3. I will show you to Business Center. 4. The toiled is over there. 5. Could you please tell me the way to the Metro Station? 6. Could you tell me how to go to the second floor? 7. Please go straight, turn right and then you can’t miss it. 8. You can take that escalator over there to the second floor.
How to say "hello"
We must follow the 3S principles
*Stand up（站起来）
*See（注视对方
） *Smile
（微笑）
On the basis of 3S, you can say
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!