管理学课件第13章变革及创新管理ManagingChangeandInnovation

Contemporary Issues in Managing Change
• Explain why changing organizational culture is so difficult and how managers can do it.
• Describe employee stress and how managers can help employees deal with stress. • Discuss what it takes to make change happen successfully.
LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter.
Forces for Change: Two Views of the Change Process
• Discuss the external and internal forces for change. • Contrast the calm waters and white-water rapids metaphors of change. • Explain Lewin’s three-step model of the change process.

• White-Water Rapids Metaphor(急流险滩观)
The lack of environmental stability and predictability requires that managers and organizations continually adapt (manage change actively) to survive.
ninth edition
STEPHEN P. ROBBINS
MARY COULTER
Chapter
13
Managing Change and Innovation
PowerPoint Presentation by Charlie Cook The University of West Alabama
Lewin’s description of the change process as a break in the organization’s equilibrium state
Unfreezing the status quo Changing to a new state Refreezing to make the change permanent
13–3
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
Stimulating Innovation
• Explain why innovation isn’t just creativity. • Explain the systems view of innovation. • Describe the structural, cultural, and human resource variables that are necessary for innovation. • Explain what idea champions are and why they’re important to innovation.
13–4
What Is Change?
• Organizational Change
Any alterations in the people, structure, or technology of an organization
• Characteristics of Change
Is constant yet varies in degree and direction Produces uncertainty yet is not completely unpredictable Creates both threats and opportunities
• Managing change is an integral part of every manager’s job.
13–5
Forces for Change
• External Forces
Marketplace Governmental laws and regulations Technology Labor market Economic changes
• Internal Forces
Changes in organizational strategy Workforce changes
New equipment
Employee attitudes
13–6
Change Process Viewpoints
• The Calm Waters Metaphor(风平浪静观)
Managing Organizational Change
• Define organizational change. • Contrast internal and external change agents. • Explain how managers might change structure, technology, and people.
Leabharlann Baidu
13–2
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
Managing Change
• Explain why people resist change and how resistance might be managed.