英文投诉信表达及例文练习上课讲义

英文投诉信表达及例

文练习

Complaint Letter

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？

投诉信结构：投诉信是对产品或服务表示不满的信件，一般分

1. 提出投诉内容；

2. 说明具体情况；

3. 提出解决办法。

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

1.投诉内容。一般放在信的开头。常用的表达法有：

I am writing to you about... which I received/bought ...

I am going to complain about ...

I am sorry to have to return with this letter... which I received/bought...

2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：

When we checked..., we noticed...

When I took... out of the bag and examined... closely, I found...

When I unpacked... and tried to use it, it did not work.

3.解决办法。常用的表达法有：

Please let me know what you intend to do in this matter.

I am returning… under separate post and look forward to receiving a full refund of...

In view of the inconvenience that this has caused, I feel you should...

下面介绍下这类书信的常用词汇和句型

词汇：plain against sb. about sth.投诉..2.dissatisfaction with不满于.

3.put up with / bear / tolerate忍受awful 糟糕的

4.poor service糟糕的服务

5.inconceivable不可思议的

6.out of one’s expectation令某人大失所望

7.look into / go into / investigate调查 8.incident / matter 事件

句型：

▲1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to

attention. For one thing, there is…For another,...

▲4) I can hardly bear /tolerate /put up with it any more.

▲5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

▲6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

▲7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

▲8) We will appreciate your willingness to make up for the loss.

范文：

Dear Sir，

I am writing to you for the mobile phone of Dephone-S250 I bought on

20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was

told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.

Thank you for your consideration.

Yours sincerely

Bu Manyi

练习1：

假设你是澳大利亚的 Alan,前几天你参加了一家旅行社组织的河南三日游的活动。下面是这家旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会

写一封投诉信。

注意：1．词数：100左右；信的格式和开头已给出，不计入总词数。

2．可根据内容要点适当增加细节．使文章意思连贯。

3. 参考词汇：破旧的shabby(a) 纪念品souvenir（n）

Dear Sir or Madam,

I am writing to express my complaint about the service of Morning Star Travel Agency.

练习2：

假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找

适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她

说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销

售经理投诉该服务员。

注意：1、词数120左右；2、信的开头和结尾已为你写好，但不计入总词数；

3、可适当增加细节，以使行文连贯。

I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t