管理沟通英语 期末整理
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1.preparationbefore the meeting
2.participation and control during the meeting
3.decision-making and follow-up after the meeting(会议后的决策和后续行动)
Opening Remark（开场语）should contain
d. outlining the agenda（描述议程）
e. welcoming the participants（欢迎参会者）
f. stating the purpose or objectives of the meeting（阐明目的或目标）
g. introducing the participants (where necessary)（介绍与会者）
Collaborative climate（协同合作的氛围）
Standards of excellence（完美的标准）
External support and recognition（外部支持和认可）
Principled leadership（有原则的领导）
1、Competeing（竞争）: both aggressive and think from their own perspectives, based on their own
Closing REMARK(结束语) should contain:
a. Checking that the agenda is completed;（检查议程是否完成）
b. Agreeing and assigning actions;（同意并指出下一步行动）
c. Ensuring that everything is clear;（确认每件事都是清晰的）
d. Going over the items on the agenda and summarizing the decisions and outcome
of the meeting;（回顾议程，总结会议结果及决定）
e. Asking for clarification;（询问是否清晰）
f. Closing the meeting;（闭幕）
2.成功会议的标准，根据给定的信息撰写会议开场白或者总结发言；
The meeting
1.should beprepared well
2.have clear purpose,
3.Everybody shouldbe given a role,
4.hasaclear procedure.
A successful meeting contain three parts:
Who are they?
What do they know?
What do they need?
What do they feel?
How can you motivate them?
Message Strategy:
2 basic approaches:
Emphasize（强调）andorganize（有条理的）: Defining the object \Clear ideas\
It is a loss of
selfClear and inspiring shared goals（自我明确和鼓舞人心的共同目标）
A result-driven structure（结果驱动）
Competent team members（有能力的团队成员）
Unified commitment（统一的承诺）
6. 重要图表与模型：
tell/sell: tell means informing, you want to audience to understand, sell means persuading , you want the audience to do sth. in these to situation, you have sufficient im, don’t need to hear other’s opinion, to control the message content
—much more than words, difficult to arrange and unproductive and easier to be forgotten IM’s problem
1.The other person is not always available
2. Not suitable for long conversation and complicated coBiblioteka Baiduversation.
contend and structure.
ChannelchoiceStrategy:
1. Writing or speaking?
---Writing: keeps a permanent record and more formal;
---Speaking: need a “richer” communication（需要更丰富的沟通）
interests, Reject to Compromise or cooperate-Zero Sum Cooperation. Suitble for IMPORTANT AND URGENT AFFAIRS
2、Side Stepping（侧步）:Sidestepping is different from compromising inthat the former does not meanany change in position and value. Both neither concede nor attack to evade confrontation. Suitble for INSIGINIFICANT AND URGENT AFFAIRS
3、Accomodation（暂存）: Someone is highly collaborative and another is highly aggressive. Suitble for LESS IMPORTANT AND URGENT AFFAIRS(OR IF YOU ARE WRONG)
in all, iscredibility, objective and style
Audience Strategy:
Techniques for gearing your communication toward your audience’sneedsandinterests.
Containing five parts:
It is awillingness to do anything that has to be done to help theteam succeed.（做任何必须做的事）
It isan intense identification with a group of people.（对一群人的强烈认同）
A team must
（团队）posses a wide variety of technical, social, communication skills and ethics.
关于学徒的一些问题： Who is the apprentice:
Bill is the apprentice:
Good Communication skills(in renting),
5、collaboration（合作）: Both have either concede or attack, but both consider the interest with each other and finally come into consensus Suitble for IMPORTANT BUT NOT SO URGENT AFFAIRS
4、Compromising（妥协）:Both are Partially concessive but still partially aggressive and willing to retain the primary need or interests. Suitble for INSIGINIFICANT BUT URGENT AFFAIRS
Good Behavior and credibility( refuse to pretend).
Self motivated( even though his opinion is completely different from others).
Excellent ability in analysis:（in gambling room.）
3. 成功演讲和陈述报告至少应该注意哪三个方面的问题？
OverallDoes sheconsider the audience?
SystemIs her presentationwell prepared?
DeliveryDoes shespeak clearly
Body language.Does sheuse her body to emphasize meaning.
3. easy to be forwarded!
4. Informal and bad grammar leads to a bad impression.
5. Too much multitasking and lead to embarrassments;
Culture Strategy:
How to influence:It affects objective, style, credibility in communicator strategy. And selection and motivation in audience strategy.
We should take control of myself
4. 什么是团队？合格团队应该具备的要素有哪些？关于团队冲突管理。
It is a sense ofloyaltyanddedicationto the team.(对团队的忠诚和奉献)
It is an unrestrainedsense of excitement andenthusiasmabout the team.（热情）
a. agreeing the timing of the meeting（指出会议进行的时间）
b. allocating or confirming the participants’ responsibilities（分工并明确责任）
c. defining the output or results （描述之前的结果）
5. 关于《学徒》：成为一个合格的团队领袖和团队成员分别应该具有哪些素质和条件？每一个人被淘汰 的原因是什么？团队中常见的冲突有哪几种？该如何管理冲突。请用视频中的例子说明。
Qualities a team leader should have:
（个人）knowledge, shrewdness, patience, adaptability, endurance, sociability, concentration, ability to articulate, sense of humor, organizational qualities……
管理沟通英语期末整理:
1. 管理沟通的五大策略，并且如何用这些策略分析视频或平面广告的沟通效果；
Communicator Strategy:
Is to analysis
Who am I-[credibility].
What’s my object-(why).
What style should I choose-(how),
Visual Aids.Are thevisual aids clear? Do they support her message?
3．1手机的利和弊
Improve the efficiency
Spend too much energy on mobile phones，
Lead to decreased vision
2.participation and control during the meeting
3.decision-making and follow-up after the meeting(会议后的决策和后续行动)
Opening Remark（开场语）should contain
d. outlining the agenda（描述议程）
e. welcoming the participants（欢迎参会者）
f. stating the purpose or objectives of the meeting（阐明目的或目标）
g. introducing the participants (where necessary)（介绍与会者）
Collaborative climate（协同合作的氛围）
Standards of excellence（完美的标准）
External support and recognition（外部支持和认可）
Principled leadership（有原则的领导）
1、Competeing（竞争）: both aggressive and think from their own perspectives, based on their own
Closing REMARK(结束语) should contain:
a. Checking that the agenda is completed;（检查议程是否完成）
b. Agreeing and assigning actions;（同意并指出下一步行动）
c. Ensuring that everything is clear;（确认每件事都是清晰的）
d. Going over the items on the agenda and summarizing the decisions and outcome
of the meeting;（回顾议程，总结会议结果及决定）
e. Asking for clarification;（询问是否清晰）
f. Closing the meeting;（闭幕）
2.成功会议的标准，根据给定的信息撰写会议开场白或者总结发言；
The meeting
1.should beprepared well
2.have clear purpose,
3.Everybody shouldbe given a role,
4.hasaclear procedure.
A successful meeting contain three parts:
Who are they?
What do they know?
What do they need?
What do they feel?
How can you motivate them?
Message Strategy:
2 basic approaches:
Emphasize（强调）andorganize（有条理的）: Defining the object \Clear ideas\
It is a loss of
selfClear and inspiring shared goals（自我明确和鼓舞人心的共同目标）
A result-driven structure（结果驱动）
Competent team members（有能力的团队成员）
Unified commitment（统一的承诺）
6. 重要图表与模型：
tell/sell: tell means informing, you want to audience to understand, sell means persuading , you want the audience to do sth. in these to situation, you have sufficient im, don’t need to hear other’s opinion, to control the message content
—much more than words, difficult to arrange and unproductive and easier to be forgotten IM’s problem
1.The other person is not always available
2. Not suitable for long conversation and complicated coBiblioteka Baiduversation.
contend and structure.
ChannelchoiceStrategy:
1. Writing or speaking?
---Writing: keeps a permanent record and more formal;
---Speaking: need a “richer” communication（需要更丰富的沟通）
interests, Reject to Compromise or cooperate-Zero Sum Cooperation. Suitble for IMPORTANT AND URGENT AFFAIRS
2、Side Stepping（侧步）:Sidestepping is different from compromising inthat the former does not meanany change in position and value. Both neither concede nor attack to evade confrontation. Suitble for INSIGINIFICANT AND URGENT AFFAIRS
3、Accomodation（暂存）: Someone is highly collaborative and another is highly aggressive. Suitble for LESS IMPORTANT AND URGENT AFFAIRS(OR IF YOU ARE WRONG)
in all, iscredibility, objective and style
Audience Strategy:
Techniques for gearing your communication toward your audience’sneedsandinterests.
Containing five parts:
It is awillingness to do anything that has to be done to help theteam succeed.（做任何必须做的事）
It isan intense identification with a group of people.（对一群人的强烈认同）
A team must
（团队）posses a wide variety of technical, social, communication skills and ethics.
关于学徒的一些问题： Who is the apprentice:
Bill is the apprentice:
Good Communication skills(in renting),
5、collaboration（合作）: Both have either concede or attack, but both consider the interest with each other and finally come into consensus Suitble for IMPORTANT BUT NOT SO URGENT AFFAIRS
4、Compromising（妥协）:Both are Partially concessive but still partially aggressive and willing to retain the primary need or interests. Suitble for INSIGINIFICANT BUT URGENT AFFAIRS
Good Behavior and credibility( refuse to pretend).
Self motivated( even though his opinion is completely different from others).
Excellent ability in analysis:（in gambling room.）
3. 成功演讲和陈述报告至少应该注意哪三个方面的问题？
OverallDoes sheconsider the audience?
SystemIs her presentationwell prepared?
DeliveryDoes shespeak clearly
Body language.Does sheuse her body to emphasize meaning.
3. easy to be forwarded!
4. Informal and bad grammar leads to a bad impression.
5. Too much multitasking and lead to embarrassments;
Culture Strategy:
How to influence:It affects objective, style, credibility in communicator strategy. And selection and motivation in audience strategy.
We should take control of myself
4. 什么是团队？合格团队应该具备的要素有哪些？关于团队冲突管理。
It is a sense ofloyaltyanddedicationto the team.(对团队的忠诚和奉献)
It is an unrestrainedsense of excitement andenthusiasmabout the team.（热情）
a. agreeing the timing of the meeting（指出会议进行的时间）
b. allocating or confirming the participants’ responsibilities（分工并明确责任）
c. defining the output or results （描述之前的结果）
5. 关于《学徒》：成为一个合格的团队领袖和团队成员分别应该具有哪些素质和条件？每一个人被淘汰 的原因是什么？团队中常见的冲突有哪几种？该如何管理冲突。请用视频中的例子说明。
Qualities a team leader should have:
（个人）knowledge, shrewdness, patience, adaptability, endurance, sociability, concentration, ability to articulate, sense of humor, organizational qualities……
管理沟通英语期末整理:
1. 管理沟通的五大策略，并且如何用这些策略分析视频或平面广告的沟通效果；
Communicator Strategy:
Is to analysis
Who am I-[credibility].
What’s my object-(why).
What style should I choose-(how),
Visual Aids.Are thevisual aids clear? Do they support her message?
3．1手机的利和弊
Improve the efficiency
Spend too much energy on mobile phones，
Lead to decreased vision