SEP更新问题处理

问题：

这边有一台SEP服务器，在19号之后就没有再往客户端推送病毒定义,但服务器本身已经升级到最新, 手动执行更新命令后客户端版本还是停在19号。之前另一个平台的SEP服务器出过同样的问题，后来没办法就装了一台LUA 执行病毒定义的下载和分发。

我感觉是服务器这一块的问题，想了解是什么原因所致以及怎样处理。谢谢！

处理:

Please refer below message

1, check the connection with Symantec liveupdate website

The SEPM access internet via proxy, set the proxy both in control panel – Liveupdate, and SEPM proxy setting.

2, clear all files in the Liveupdate download folder:

“C:\documents and settings\all users\application data\symantec\liveupdate\downloads”

And “C:\documents and settings\all users\application data\symantec\liveupdate\”, the folder “download” should be remained.

3, re-register the LiveUpdate components. Use following command:

“C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –cleanup” then

“C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –update”

4, Uninstall Liveupdate components from control panel, then reintsall Liveupdate with LUsetup.exe.

Then register Liveupdate with command “C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –cleanup”

If the problem exist yet after above steps, set the SEPM in debug mode and then send all log files in

C:\program files\symantec\symantec endpoint protection manager\tomcat\logs\,

and the log.liveupdate file in

C:\documents and settings\all users\application data\symantec\liveupdate\.

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> Enterprise> Support> Knowledge Base

Symantec Endpoint Protection Manager is not providing updated definitions for the Symantec Endpoint Protection clients

Question/Issue:

Definitions are no longer updating on the Symantec Endpoint Protection Manager.

Symptoms:

You notice that the definitions no longer updating on the Symantec Endpoint Protection Manager. You try to update the definitions on the Symantec Endpoint Protection Manager but receive a LiveUpdate failed error when selecting Admin > Servers > Local Site and clicking Download LiveUpdate Content.

When viewing the numbered folders in the sesmvirdef32 and sesmvirdef64 you notice that there is a numbered folder that has not been applied to the definitions.

C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32

C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef64

Solution:

Correcting and updating definitions on Symantec Endpoint Protection Manager:

1.Stop the Symantec Endpoint Protection Manager service.

2.Delete the numbered folders in the sesmvirdef32 and the sesmvirdef64 folders.

3.C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32

4.C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef64

5.Delete the contents in the Downloads folder.

6.C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

If .tmp files are in the content or incoming folder delete them this is located here by default C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming

1.Start the Symantec Endpoint Protection Manager service.

2.Download the .JDB file.

a.Download the Intelligent Updater by going to

/avcenter/defs.download.html

b.Select the language for the product.

c.Select Symantec Endpoint Protection.

d.Click Download Updates.

e.Select the *.jdb file specified for Symantec Endpoint Protection 11, for example,

"vd269027.jdb" and save the file to the desktop of the "Symantec Endpoint Protection Manager"

computer.

f.After the download is complete, if necessary rename the file extension to .jdb

from .zip.

g.Navigate to the "incoming" folder. By default the incoming folder is at:

h.C:\Program Files\Symantec\Symantec Endpoint Protection

Manager\data\inbox\content\incoming

i.Copy the *.jdb file to the "incoming" folder.

j.After approximately one minute the .jdb file will process. All files and subfolders are removed from the incoming folder upon processing.

k.Confirm there are no persistent .tmp files in the content folder. If there are persistent .tmp files please call Symantec Technical Support for further assistance.

3.The Symantec Endpoint Protection Manager will update Symantec Endpoint Protection

clients as they check-in.

Definitions are not updated for Symantec Endpoint Protection Manager after using the .jdb file

> Question/Issue: