商务英语培训资料3

Listening Practice
C: Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right? G: Exactly. C: Could you fill out the registration form, please? G: Fine (Fill the form). C: How would you like to make payment? G: By American Express Card. C: May I take a print of the card, please? G: Sure, here you are. C：Thank you, Mr. Brown. Your room number is 2809. That’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
• Unpack the luggage
Getting Settled in Your Room
• Hang clothes in the closet
Basic Hotel Services
• Asking for extra items
o Pillow o Towels o Shampoo o Iron o Ironing board
Listening Practice
Audioscript
C=Front Office Clerk G=Guest C: Good afternoon. Welcome to XX hotel. May I help you? G: Yes, I’d like check-in, please. C: Certainly, Sir. May I have your name, please? G: I’m Lawrence Brown. C: Do you have reservation with us. Mr. Brown? G: Yes, from tonight. C: Just a moment please. I’ll check our reservation record. (After a while)
Essay Review
Dear Mr. McDonald, Thank you for your last email. I’m writing to you because I will be arriving at Pearson International Airport on Wednesday this week. I have never been in Toronto before, and I’m a little worried if I could find my way to the hotel. Do you have time on Wednesday to pick me up at the airport, please? The flight will arrive in Terminal 1 at 10:00 a.m. and its number is CA119. I have booked a room at Hilton Hotel near the airport. Looking forward to see you soon. Have a nice day! Best Wishes, OO
Basic Hotel SeБайду номын сангаасvices
• Other services
o Ask a concierge for directions o Order room service o Arrange a wake-up call
Checking out of a Hotel
• Pack and pick up the bags
Business Etiquette（Attire）
• Questionnaire
Business Etiquette（Attire）
判断正误： 1. 2. 3. 4. 5. 6. 7. 8. 9. 男士跟女士一样必须有大量的正装储备。× 女士在任何场合穿正装都是合适的。 × 袖口的商标一定要剪去。√ 坐下时西服上衣的扣子要解开。√ 男士2天换一套西服是可以接受的。 √ 男士头发垂落到眉毛下面更有男人味。 × 一条鲜艳的领带在参加面试时可以彰显个性。 × 坐着的时候，袜子裤脚之间露出一截小腿是可以接受的。 × 为了杜绝浪费，你会使用别人赠送或开会送你的衬衫领带，即使并 不合适。 × 10. 正式场合使用一次性签字笔是不合适的。 √
Checking out of a Hotel
• Turn in the key card
Checking out of a Hotel
• Question some charges
Checking out of a Hotel
• Pay for the bill
Listening Practice
• Hotel reception: Check-in
Listening Practice
Questions:
1. 2. 3. 4. Did Mr. Brown book a room? What kind of room did Mr. Brown book? How long did he plan to stay? Which room was he going to stay?
Business Etiquette（Attire）
11. 12. 13. 14. 15. 16. 17. 18. 皮鞋脏了以后再去擦。 × 即使在炎热的夏季，谈判场合也不能选择短袖衬衫。 √ 电熨斗在商务旅行中很重要。 √ 商务会面中别人会注意到你的手和指甲。 √ 女士着装中身上衣物超过三种颜色是可以接受的。 × 女士穿着黑色皮裙是可以接受的。 × 进入室内以后，男女士都必须脱去大衣、帽子、手套等。 × 在国外参加外事活动时，服装一般应尊重东道主的要求和当 地习惯。 √ 19. 正装有折痕无伤大雅。 × 20. 西装口袋不能放任何杂物。 √
• Walk into the lobby
Checking into a Hotel
• Reception Desk
Checking into a Hotel
• Check into the Hotel
o Confirm the reservation o Length of the stay o Key card
Situational Dialogues
1. 机场取票（上午十点半去纽约） A: 乘客 B: 机场票务工作人员 2. 在波士顿过海关 A：乘客 B：海关工作人员
Accommodations
Checking into a Hotel
• Bellboy and doorman
Checking into a Hotel
Essay Review
Dear Mr. McDonald, I’m writing to you because I will be arrive at Pearson International Airport on Wednesday this week. I haven’t been in Toronto before, and I’m a little worried if I could find my way to hotel. Do you have time on Wednesday to pick me up at the airport? The flight will arrive in Terminal 1 at 10:00 a.m. and it is CA119. I have book a room at Hilton Hotel near the airport. Best Wishes, OO
Listening Practice
Questions:
1. Did Mr. Brown book a room? Yes. 2. What kind of room did Mr. Brown book? Twin room. 3. How long did he plan to stay? 3 nights. 4. Which room was he going to stay? 2809 on 9th floor.
Writing Practice
请给您的上司习先生写一封邮件，告诉他您已到达科伦坡， 住在Galle Face Hotel的房间1203，打算住3晚然后返程，明天
去中港参加会议，询问下他有什么吩咐的。
Getting Settled in Your Room
• Minibar
Getting Settled in Your Room
• Luggage stand
Getting Settled in Your Room
• Tip the bellboy
Getting Settled in Your Room
商务英语
Business English
北京瑞拓电子技术发展有限公司 海外事业部市场部
Essay Review
请给Mr. McDonald发一封邮件，请他来机场(Pearson International Airport) 接你并送去酒店(Hilton)， 可以自己加 入一些细节，比如航站楼，抵达时间等。
Basic Hotel Services
• Using laundry services
o Make a laundry order o Put the laundry in the laundry bag o Fill out a laundry slip/form o Call for a pick-up