超五星级酒店人力资源培训大全45

THE ST. REGIS SHANGHAI

上海瑞吉红塔大酒店

培训活动纲要

Task: Checking Availability

任务: 查看可卖房

Code序号: RM-RES-D020

Objectives: At the end of this session, Reservations Sales Agent will be understanding how to accepting

room reservations according to inventory

availability.

目的: 在课程结束的时候，预订部销售文员应懂得如何按照酒店的可卖房情况来销售房间。

Standard ：

1.Reservation Sales associates will accept room

bookings subject to verification of room

inventory and availability status.

2.Reservation Sales associates will accurately

check the availability for the room type and

period of stay requested by the inquirer. When

number of rooms or specific room types

requested are not available, the Reservation

Sales associate will offer alternatives and

options basing on availability to promote the

booking.

标准:

1.预订部销售文员应在查看酒店可卖房之后与

客人确认预订。

2.预订部销售文员应按照客人所要求的房间类

型及入住日期查看是否有此类型房间，当客

人所要求的房型我们已没有时，基于我们的

可卖房向客人推荐其他选择，并想办法促销

房间。

Resources: Flip Chart, Handout, and telephone, Computer with Oprea terminal

培训器材: 白板，白板纸，培训资料，有Oprea终端的电脑。