RCCA(C)根因分析ppt课件
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• Correct a problem methodically系统地纠正问题:
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最佳方案
• Prevent a problem from recurring 避免问题重复出现:
• 执行Implementation
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
问题根源纠正行动 (RCCA)
百度文库
Training for Pilots and ACE Implementation Managers
© 2002 Pratt & Whitney Canada All rights reserved
…1
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上防止问题重复 出现
“我没有时间查找根源,我必须赶交付进度 !”
• “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University)
© 2002 Pratt & Whitney Canada All rights reserved
…7
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
• “I have no time to address root cause, I must meet the delivery schedule!”
– By following through 跟踪全过程 – By standardizing the solutions 使解决方案标准化
?
© 2002 Pratt & Whitney Canada All rights reserved
…6
Introduction
When do we use 何时使用RCCA?
• We have a recurring problem 问题重复出现...
Or或
• We are not sure of the causes 不能确定原因
or 或
• The problem is not constant (it comes and goes)
or 问题不持续（时有时无）
• We want to take the time to solve the problem once and for all!我们需要花时间一次并彻底解 决问题
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义
3. Analyze分析
Why ?
4. Improve改进 5. Control控制
Répétable
© 2002 Pratt & Whitney Canada All rights reserved
…3
Objectives目标
At the end of this module, you will be able to该 单元学习完毕后,将能够:
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services.使用方法来消除在在生产和服务中发生于 QCPC，设备停机和缺陷的重复问题。
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Select best opportunities
Chartered team
Process M过an程ag管em理ent
Process A B C D E F G
Objectives
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么区 别?” (George David, 伊滕大学)
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
© 2002 Pratt & Whitney Canada All rights reserved
…2
• Objectives 目标 • Introduction 简介 • RCCA Steps 步骤 • Conclusion 结论
Table of contents目录
page 4 page 5 page 18 page 36
• Understand the 8 steps that form the RCCA process 了解组成 RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
© 2002 Pratt & Whitney Canada All rights reserved
…4
Select opportunities
Efficace Efficient
Standard Work
Mistake Proofing
© 2002 Pratt & Whitney Canada All rights reserved
…5
Introduction
What is it used for 使用目的?
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最佳方案
• Prevent a problem from recurring 避免问题重复出现:
• 执行Implementation
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
问题根源纠正行动 (RCCA)
百度文库
Training for Pilots and ACE Implementation Managers
© 2002 Pratt & Whitney Canada All rights reserved
…1
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上防止问题重复 出现
“我没有时间查找根源,我必须赶交付进度 !”
• “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University)
© 2002 Pratt & Whitney Canada All rights reserved
…7
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
• “I have no time to address root cause, I must meet the delivery schedule!”
– By following through 跟踪全过程 – By standardizing the solutions 使解决方案标准化
?
© 2002 Pratt & Whitney Canada All rights reserved
…6
Introduction
When do we use 何时使用RCCA?
• We have a recurring problem 问题重复出现...
Or或
• We are not sure of the causes 不能确定原因
or 或
• The problem is not constant (it comes and goes)
or 问题不持续（时有时无）
• We want to take the time to solve the problem once and for all!我们需要花时间一次并彻底解 决问题
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义
3. Analyze分析
Why ?
4. Improve改进 5. Control控制
Répétable
© 2002 Pratt & Whitney Canada All rights reserved
…3
Objectives目标
At the end of this module, you will be able to该 单元学习完毕后,将能够:
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services.使用方法来消除在在生产和服务中发生于 QCPC，设备停机和缺陷的重复问题。
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Select best opportunities
Chartered team
Process M过an程ag管em理ent
Process A B C D E F G
Objectives
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么区 别?” (George David, 伊滕大学)
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
© 2002 Pratt & Whitney Canada All rights reserved
…2
• Objectives 目标 • Introduction 简介 • RCCA Steps 步骤 • Conclusion 结论
Table of contents目录
page 4 page 5 page 18 page 36
• Understand the 8 steps that form the RCCA process 了解组成 RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
© 2002 Pratt & Whitney Canada All rights reserved
…4
Select opportunities
Efficace Efficient
Standard Work
Mistake Proofing
© 2002 Pratt & Whitney Canada All rights reserved
…5
Introduction
What is it used for 使用目的?