高中英语作文书信：如何写投诉信 12PPT【优质课】

14Байду номын сангаас 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e___
15. 把某事牢记在心 __b_e_a_r_s_t_h_._i_n__m__in__d_____
make sb. annoyed 11. 使人烦恼 ______________________
12. 营业员 / 销售员 assi_st_a_n__t_/_s_a_l_e_s_m_a__n_______
8. 预防……发生 p_r_e_v_e_n_t_…__f_r_o_m___h_a_p_p__e_n_i_n_g
9. 调查此次事件
investigate/lo_o_k__in__to__t_h_e__m__a_tt_e_r_/_in__c_id__ent
10. 以粗鲁的方式 __i_n_a__r_u_d__e_m__a_n_n__e_r______
高中英语作文书信：如何写投诉信 12PPT【优质课】
4. 我真诚地希望你能认真调查这件事情，以及采 取恰当的措施防止类似事件再次发生。 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again. 5. 你若能尽快采取措施处理这个问题，我将感激 不尽。
make an apology to sb. for /apologize to sb. for sth 11.因某事向某人道歉 ______________________
12. 出乎意料
o_u__t _o_f_o_n__e_’s__e_x_p_e_c_t_a_t_io__n
13. 通知某人某事 in_f_o_r_m__s_b_._o_f__s_th__. _______
2. 表达不满conv_e_y_/_e_x_p_r_e_s_s_o__n_e_’s__d_i_s_s_a_ti_s_faction
3. 忍受
_p_u_t_u__p_w__i_th__/b__e_a_r________
4. 对……满意 b_e__c_o_n_t_e_n_t_/_s_a_t_is_f_ie_d__w__it_h__
5. 糟糕的服务 _p_o_o_r__/_t_e_r_r_ib__le__s_e_r_v_i_c_e___
6. 采取措施
_t_a_k_e__m__e_a_s_u_r_e_s__________
7. 解决问题 de_a__l _w_i_t_h_/_so__lv_e__t_h_e_p__r_o_b_l_e_m
如何写投诉信
投诉信是人们在遇到一些不文明现象、所
购商品质量差、售后服务不满意等情况下解 决问题的一个方法。投诉信应包括三个方面 的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。
投诉信常用语块
1. 抱怨 complai_n__a_b_o_u_t_/_m_a_k_e__a_c_o_m__p_la_i_n_t_about
5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
高中英语作文书信：如何写投诉信 12PPT【优质课】
Dear Manager, 高中英语作文书信：如何写投诉信 12PPT【优质课】 I am Li Hua. I feel sorry to trouble you but I am afraid that
1__I _h_a_v_e_t_o_m_a_k_e_a_c_o_m_p_l_a_in_t.___________________ _____________________. (很抱歉打扰您，但我必须投诉.)
Yesterday,I bought an electric fan in in you shop,but when I got home and turn it on,it did’t work.2___T_h_er(e因fo此re), I took it back and talked to the assistant about the problem.3___ mTyo surprise,instead of4h_e_l_pi_n_g(help) me deal with the problem,the man,5i_n__ a rude manner, refused to examine it . A_s_w_e__a_ll_k_n_o_w,your shop is well-known for good service and that is why I bought the electric fan in your shop.I am really sad to find that 6_s_uc_h_ (这样的)a thing should (竟然)have o7c_c_u_rr_e_d_/_t_ak_e_n_p_l(a发ce生)in your shop.
13. 检查
_______e_x_a_m__i_n_e________
14. 工作 、运转
_w__o_r_k_________________
15. 主要问题如下。 ______________________
The main problems are as follows.
套用句式 1. 我写信是投诉关于你餐馆糟糕的服务。
1.I am writing to complain about the terrible service in your restaurant.
1. I am writing to make a complaint about the terrible service in your restaurant.
2. 这几年我对你们的服务都很满意，但是我写信
2是. I表ha达v关e b于e…en…co的n不ten满t/。satisfied with your service for years but I am writing to express my dissatisfaction about…
高中英语作文书信：如何写投诉信 12PPT【优质课】
3. 我对……不满意有一些主要原因。首 先，……更糟糕的是，……最后，…… 3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
高中英语作文书信：如何写投诉信 12PPT【优质课】