酒店岗位英语ppt

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人民大2024酒店英语课件Orientation of Front Office

Sections and the responsibilities
All comments and requests will be logged and used to continuously improve various areas, after sorting and analyzing the gathered information. The Guest Service Agent will take personal responsibility to respond to any other request a guest might have.
Sections and the responsibilities
Specially trained Guest Service Agents handle personal guest service calls, from requests for late check-out to extra towels, making it more convenient for guests to have only one point of service contact. Every guestroom has a speed-button on the telephone for direct access to Guest Service Center, who will immediately and efficiently expedite the requests with the help from relevant departments and personally follow up that the request has been met to the guest’s full satisfaction.

酒店服务英语 ppt课件

安抚显示财政的,财经的满意入住/离店离开日期保证顾客会议议程,节目残疾的设施轮椅取消
Front
• Words:
• (29) favorite • (30) airy • (31) banquet • (32) patio • (33) salon • (34) souvenir • (35) convenience • (36) consider • (37) overweight
坐落于观光发票多付规章坚持请求过错替换吵闹的走廊介绍册拒绝电梯
Front Office
Words:
(85) loan (86) carpet (87) afford (88) misunderstand (89) wheelchair (90) unfortunate (91) babysitter (92) bleed (93) slip (94) detail (95) destination (96) appreciate (97) average (98) delegate
Front
笼头胶水特征建筑主管杂务工书架打字机分机行李箱舒适信封池塘香烟
Office
Front Office
Words:
(71) locate • (72) sightseeing • (73) invoice • (74) overpay • (75) regulation • (76) insist • (77) request • (78) fault • (79) replace • (80) noisy • (81) corridor • (82) brochure • (83) refuse • (84) elevator

酒店英语一ppt

Concierge services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services

酒店英语(课堂PPT)

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
11
回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
9
招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。

酒店职位英语

酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher 计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department 预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director 消防员：Fireman 拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班( 楼面部长) ：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant奖品名称：500 万U 豆体验卡卡号：50Dd4fea7001everage D、stain７、The words below equals to one another except （）.A、the high season B 、the busy season C 、the peak season D. the off season8、Sichuan cuisine is () and contains chili.A、sour B 、sweet C 、hot D 、salty９、The word “cuisine ”means （）..A、热辣的 B 、菜系C、苦干的 D 、大堂吧10、The word “miscalculation ”refers to （）A 、确认B 、算账C 、结账D 、算错账11、The word “party ”in our book refers to （）.A、随行人员、聚会 B 、党C、聚会 D 、党员12、“PC”is short for （）A、potato chips B 、portable computer C 、personal computer D 、both B and C13、what should the reservation clerk says first when he/she answers the phone?A、Reservatons, may I help you? B 、welcome to our hotel.C、please come to our hotel D 、please nojoy your stay.14、The objects below are needed in Recreation Service except ().A、bowlings B 、refreshment C 、bar bell D 、billiards15. “Huanlemuchang Hot Pot ”in Huhhot is a kind of （）.A bootB boothC buffetD beverage一、多选题：（每题 2 分，共20 分。

酒店服务英语PPT

Hotel Service English
目录
• Introduction • Basic knowledge of hotel service English • Front desk service English • Room Service English • Catering Service English
目录
• Other Service English • Methods and suggestions for improving hotel
service English proficiency
01
Introduction
Purpose and background
Purpose
The purpose of Hotel Service English is to provide hotel staff with the necessary language skills to communicate effectively with guests from around the world, ensuring a high level of customer satisfaction and service quality
Suggesting dining options
"For dining, we have several restaurants in the hotel. Additionally, there are many excellent restaurants nearby by that I can recommend."
• Builds Trust and Confidence: Effective communication in English helps to establish trust and confidence between hotel staff and guests, as it demonstrates a level of professionalism and commitment to improving high quality service

Chapter 3 The Bellman 酒店英语PPT课件

Dialogue 3
Delivery of Luggage
( B= Bellman G= Guest )
(The door bell is ringing) G: Who is it? B: The bellman, sir. I have delivered the luggage to you. G: Okay. Come in, please. B: Thank you, sir. I am sorry for the delay. Here’s your luggage. Please have a check. G: Two red suitcases. Yes, they are mine. B: Where should I put it? G: Just leave it here. B: Okay. Is there anything else I can do for you? G: No, thanks. Here’s the tip. Please take it. B: Thank you. Wish you have a good stay in our hotel. Sorry to have interrupted you. . Goodbye. G: Goodbye.
Bellman
酒店的行李服务是由前厅部行李员（Baggage Handler）提供的。行李员在欧美国家又称“Bellboy”、“Bellman”、“Bellhop”和“porter”，其工作岗位是位于酒店大堂一侧的礼宾部（行李服务处）。礼宾部主管（或“金钥匙”）在此指挥、调度行李服务及其他大厅服务。
Chapter 3 The Bellman
Basic Procedures

酒店岗位英语

总经理General Manager副总经理驻店经理Resident Manager大堂副理Assistant Manager财务部经理Finance Manager采购经理Purchasing Manager结帐经理Cashier Manager信用审计经理Credit Manager成本验货经理Cost Manager仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk出纳General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk 文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk – Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep – Material 餐厅收款员F&B Cashier总台收款员F/O Cashier员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper安消部经理Security Manager门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager洗衣经理Laundry Manager前厅经理Front Office Manager市场拓展部经理Sales ManagerG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer 客房服务员Room Attendant庭院清扫养护员Garden Keeper洗涤工Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工Flat Work Ironer接待员Reception（前台款接）礼宾员Bellboy商务中心文员Business Center Clerk机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain网球服务员Tennis Attendant棋牌服务员Chess & Cards Attendant台球服务员Billiards Attendant餐饮部经理Food & Beverage Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef西餐厅服务员CF Waiter / Waitress仓管员Warehouseman洗碗工Dishwasher花王Adorn Cook烧腊厨师Grill Cook冷菜厨师Cold Food Cook切配厨师Chopper炉灶厨师Stove Cook打荷厨师Kitchen Apprentice Cook上扎厨师Braise Cook炖台厨师Thumb Cook点心厨师Pastry Cook切配Chopper炉灶厨师Stove Cook加工员Processing学厨Cook客房服务中心文员:Order taker人力资源部Human Resources Department人力资源部经理Human Resources Manager人事主任HR Officer人事文员HR Clerk培训部经理Training Manager培训主任Training Officer员工宿舍经理Staff House Manager员工宿舍主管Staff House Shift Leader员工餐厅厨师长Staff House Canteen Sous chef 员工餐厅厨师Staff House Canteen Commis医务室医生Clinic Doctor医务室护士Clinic Nurse市场营销部Sales&Marketing Department销售总监Director of Sales销售经理Sales Manager销售主任Account Manager收入管理部经理Revenue Management Manager公关部经理Public Relations Manager公关部主任PR Coordinator宴会/会议销售经理Convention Service Manager宴会/会议销售副经理Assistant Convention Service Manager 宴会/会议销售协调员Catering Coordinator保安部Security Department保安部经理Security Manager保安部主管Security Shift Leader保安员Security Guard市场营销总监：Director of Sales & Marketing市场总监Director of Marketing人力资源总监Director of Human Resource财务总监Finacail Controller财务主管Finance Supervisor财务文员Finance Officer员工关系经理Staff relationship manager学习经理Learning manager机场代表Airport Representative工程部万能工:Master key of EngineerRecruitment manager招聘经理onsite recruitment on-the-spot recruitment现场招聘电脑部EDP打卡处保安岗Time keeper security guardRevenue Manager 收益经理吧台服务员(吧师)Bartender护婴员Babysitter。

《酒店岗位英语实训》课件Unit 14 Table reservation

❖Cereals [ˈsɪəriəl]谷类食物 ❖Two fresh eggs of any style ❖With ham, bacon or sausage ❖Toast or breakfast rolls ❖With butter and jam ❖Coffee or tea
YOUR SITE HERE
❖Toast or breakfast rolls 考面包或早餐包 ❖With butter and jam ❖Coffee or tea
YOUR SITE HERE
西餐早餐
LOGO
❖English/British Breakfast 英式早餐
❖Choice of chilled juice or fresh fruit in season
secure the reservation in advance. ❖ 如果有必要，问客人提前收取一定的押金以保证预订。
YOUR SITE HERE
餐饮部主要岗位
LOGO
❖Director of F&B 餐饮总监 ❖F&B Manager 餐饮部经理 ❖Banquet Service Manager 宴会服务
❖List some differences about table manners between China and western countries.
YOUR SITE HERE
阅读理解
Text B
LOGO
YOUR SITE HERE
Questions
LOGO
❖When can you begin to eat? ❖How to eat soup? ❖When somebody asks you to pass the

酒店基础英语

Basic English 基础英语
Learning Content 学习内容
Greeting 问候 Department 部门 Section 分部门 Title 职位
1 2 3 4
Greeting 问候
Good morning (afternoon, evening), sir (madam) 早上（下午、晚上）好，先生（夫人）。 I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 Welcome to our hotel. 欢迎到我们宾馆来。
HSKP 客房部 SEC 保安部
Floor 楼层 Security 安保 Public area 公共区域（PA） CCTV 监控室 Health Center 健身中心 Fire Prevention 消防 Linen / Uniform 布草房/制服房
FB 餐饮部
Steward Banquet Chinese Food Western Food Lobby Lounge Cigar Bar Room Service Pastry Kitchen Kitchen 管事部宴会部中餐
Bar Tender Chef
主管
领班文员
厨师长
服务员（客房）接待
Attendant
Receptionist Trainer
协调员
行政总厨
培训师
Title 职位
美工司机厨工值班经理行李员总工程师库管员技工木工
Artist Driver Helper Duty Manager Bellman Chief Engineer Storekeeper Technician

酒店前台英语培训课件

订房入住当天的保留时间
对宾客预定变更、取消变更的协议
Reservations, Aggreements and Cancellations
LOGO
Reservation 预定
• 2、客房基本种类
单人间 Single Room 标准间 Standard Room 双人间 Twin Room 大床房 King-size room Queen Room Double Room 三人间 Triple Room 无烟房 No Smoking Room
LOGO
情景对话
M：Mary 玛丽 G：Guest 旅客
M: Good morning. Dongming International Hotel. May I help you? (您好，东明国际大酒店，有什么可以为您效劳？) G: Yes, I'd like to reserve a room from the evening of March 3rd to the morning of 6th.（我想预定房间，从3月3号晚上到6号早上。） M: So that's 3nights. And which kind of room would you prefer? （那就是3天，请问您想订哪种房间？） G: A twin,please.（请给我一个双床间。） M: Could you hold the line,please?……Thank you for waiting, Sir. We have a twin at 239RMB per night. Is that alright?（请别挂断好吗？……让您久等了先生。我们有空余的双床间，价格是每晚239 元，这个可以吗?） G: That's OK.（可以） M: May I have your name and phone number?（可以告诉我您的姓名和电话吗？） G: Sure.My name is King W. Smith, at 3427-6798.（没问题。我叫金.W.史密斯，电话是3427-6798） M: 3427-6798, thank you. I'd like to confirm your reservation: a twin for Mr.King W.Smith, from March 3rd evening to 6th morning,3 nights. Is that right?（3427-6798，谢谢。我想确认一下您的预定：金.W.史密斯，一个双床间，从3月3号晚上到6号早上，一共3天，对吗？） G: Yes.（对） M: We look forward to serving you then. Goodbye, Mr. Smith.（那么我们恭候您的光临，再见，史密斯先生。）

新职业英语1酒店英语--Unit 1ppt课件

酒店英语
Unit 1 Reservation
１
reservation
n. 预订
Readingon?
您做过预订吗？
eg. I need to confirm my reservation. 我需要确认我的预订。
酒店英语
Unit 1 Reservation
Suggested Answers
From Task 1 and 2, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语
Unit 1 Reservation
１
Reading
Central Reservation System
“ The Internet is becoming more and more important for hotel bookings. However, I wouldn’t say overall it is going to increase our bookings. We have to be aware of it because it’s a different method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.”

《酒店岗位英语实训》课件Unit 16 Bar Service

Show to the guest
Label, producing area, rank
Open the bottle
Keep in mind some tips
Pour wine
Order, posture, etc.
Key Points of Bar service
❖在不打扰客人的情况下，呈送和添加饮料时要报名称。所有的服务应该从客人的右手开始。
meal? ❖Any wine or soft drinks for the ladies? ❖Would you like coffee or tea, sir? ❖What would you like to drink? ❖What is your pleasure？
Useful expression
Farewell： ❖Have a good evening/ a pleasant
weekend/dream. ❖Good night. Hope you come again soon. ❖Have a pleasant journey home. ❖Happy landing!祝您一路顺风
Useful expression
▪ 西餐中：红葡萄酒、白葡萄酒（White Wine）均为六分满；白兰地酒（Brandy）斟两分满，即酒杯横放时，杯中酒液与杯口齐平；烈性酒（Spirits）通常与白兰地相同。
▪ 斟倒各种饮料时，无论中餐还是西餐，均以八分满为宜。
Etiquette of Bar service
❖斟酒顺序：
❖We have Vodka if you prefer strong liquor ['lɪkə] . ❖Rice wine goes perfectly with crabs . [kræbz]蟹类

《酒店工作英语》PPT课件

Restaurant ▪ 桌球房 Snooker Ro精o品m文档
▪ 棋牌室 The Chess and Bridge Centre ▪ 健身房 Fitness Centre ▪ 乒乓球室 Table Tennis Room ▪ 足浴中心 Reflexology Service
Centre ▪ 桑拿中心 Sauna Centre ▪ 美容中心 Beauty Centre ▪ 恒温游泳池 Swimming Pool ▪ 开元厅 New Century Hall ▪ 名都厅 Dynasty Hall
精品文档
职务与职位 Position
▪ 总经理 General Manager ▪ 副总经理 Vice-general Manager ▪ 大堂副理 Assistant Manager ▪ 总监 Director ▪ 经理 Manager ▪ 主管 Supervisor ▪ 秘书 Secretary ▪ 领班 Captain ▪ 文员 Clerk
staying with us/visiting us. choosing our hotel. your compliment. your comments.
精品文档
Module 1 Basic Guest Contact 1 (Greeting and Farewell)
▪ 7. Good-bye Sir/Mr/Miss/Ms,and
酒店工作英语 TASK ENGLISH FOR HOTELS
The aim of this training is to create a home away from home for all the travelling guests who need rest, food and drink.

酒店英语培训课件

请您填写这张表格好吗？
Could you write that down, please?
TEXT
请您写下来好吗？TEXT TEXT TEXT TEXT TEXT TEXT
Your text here
基本句式
单击添加Y 大标题
Your text
3．询问客人的喜好或是做什么时，可使用 Would you ~TEXT WoulTdEXyT ou like tea or coffee? 请问您要喝茶还是咖啡？
房务部 ROOMS DIVISION
前厅经理大堂副理接待员订房员
门童司机楼层员工通道领班行李生总机/商务领班商务中心文员
英文名称 FRONT OFFICE MANAGER
ASSISTANT MANAGER RECEPTIONIST
RESERVATIONIST DOORMAN DRIVER FLOOR
福利劳资员员工宿舍管理员
行政主管
英T文ex名t 称2
Text 3 缩写
Human Resource Division
点击添加文本
点击添加文本
Personnel Department
Training Department
Quality Inspection Department
Payroll Clerk
RECEPTION EXECUTIVE FLOOR
INFORMATION RESERVATION
OPEATOR CONCIERGE BUSINESS CENTRE
LOBBY FLOOR STAFF ENTRANCE
缩写 FO FD RECP E/F INFM RESV OPT CON BC