5042_2011年VW_Audit_II(试行版)
工控安全设备及等保二级满足条款
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文档下载后可定制修改,请根据实际需要进行调整和使用,谢谢!本店铺为大家提供各种类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you! In addition, this shop provides you with various types of practical materials, such as educational essays, diary appreciation, sentence excerpts, ancient poems, classic articles, topic composition, work summary, word parsing, copy excerpts, other materials and so on, want to know different data formats and writing methods, please pay attention!一、引言随着工业互联网的不断发展,工控系统的安全保障成为了一个亟待解决的问题。
ip5k2标准
IP5K2标准详解一、引言随着科技的不断发展,网络安全问题日益严重,对于网络设备的安全性能要求也越来越高。
为了保障网络设备的安全性能,国际电工委员会(IEC)制定了一系列网络安全评估标准,其中IP5K2标准是一种针对网络设备的安全评估标准。
本文档将对IP5K2标准进行详细的介绍,包括其背景、目的、测试范围、测试方法等内容。
二、IP5K2标准背景IP5K2(Intrusion Protective Performance of Network Security Equipment - Part 2: Test Methodology)是由国际电工委员会(IEC)制定的网络安全评估标准之一。
该标准的前身是IP代码(Intrusion Protective),最早于1999年发布。
IP代码主要用于评估网络设备(如防火墙、入侵检测系统等)的防护性能。
随着网络安全威胁的不断演变,IP代码逐渐暴露出一些问题,如测试方法不够完善、测试范围不够广泛等。
因此,IEC在2014年对IP代码进行了修订,发布了IP5K2标准。
三、IP5K2标准目的IP5K2标准的目的是为了评估网络设备在面对各种安全威胁时,其防护性能是否达到预期的要求。
通过实施IP5K2测试,可以帮助用户了解网络设备的安全性能,为选择和使用网络设备提供参考依据。
同时,IP5K2测试也可以促使网络设备厂商不断提高产品的安全性能,以满足市场的需求。
四、IP5K2测试范围IP5K2测试主要针对网络设备的安全功能进行评估,包括但不限于以下方面:1. 防火墙功能:评估防火墙对网络流量的控制能力,包括访问控制、流量过滤等功能。
2. 入侵检测和防御功能:评估入侵检测系统(IDS)和入侵防御系统(IPS)对网络攻击的检测和防御能力。
3. VPN功能:评估虚拟专用网络(VPN)对数据加密和传输的安全性能。
4. 内容过滤功能:评估内容过滤系统对恶意内容的识别和过滤能力。
5. 抗DDoS攻击功能:评估网络设备对分布式拒绝服务(DDoS)攻击的防护能力。
信息技术服务运行维护标准评估认证依据
信息技术服务运行维护标准评估认证依据随着新技术的不断涌现和信息化的不断加深,信息技术服务运行维护的质量和水平对于企业的发展和运营至关重要。
为了确保信息技术服务的有效性和可靠性,许多企业选择进行标准评估认证,以提升服务质量,提高客户满意度。
下面将介绍信息技术服务运行维护标准评估认证的依据。
1. 《ISO/IEC 20000-1:2011信息技术服务管理体系》ISO/IEC 20000-1是一项国际标准,规定了信息技术服务管理体系的要求。
该标准主要包括:企业需建立和实施服务管理体系,确保服务质量符合客户要求;提供管理核心流程的指引,如服务质量管理、配置管理、变更管理等;实施持续改进,通过内审和审核确保管理系统的有效性。
2. 《ISO 9001:2015质量管理体系》ISO 9001是一项国际标准,规定了质量管理体系的要求。
企业可将此标准应用于信息技术服务运行维护过程中,以确保服务质量和客户满意度的提高。
标准要求企业建立质量管理体系并不断改进,通过控制和监测服务过程,提供符合客户要求的服务。
3. 《IT服务管理最佳实践(ITIL)》ITIL是一套由英国政府资助的指导性文档,用于IT服务管理。
这些最佳实践基于全球范围内的实践经验,提供了一种信息技术服务运行维护的框架。
该框架包括了服务战略、服务设计、服务转交、服务运营和持续改进等关键领域。
企业可以依据ITIL框架来制定自己的服务管理流程,并进行评估认证。
4.行业相关标准和规范根据企业所处的行业和特定需求,可能还需要参考行业相关的标准和规范。
例如,对于金融行业企业,可以参考支付卡行业数据安全标准(PCI DSS);对于医疗行业企业,可以参考健康保险可移植性和责任法案(HIPAA)等等。
这些标准和规范旨在确保对敏感数据和个人信息进行合理管理和保护。
5.企业内部制度和规定每个企业都有自己的运营模式和信息技术服务的特定要求。
企业可以制定内部制度和规定,以规范信息技术服务运行维护的流程和要求。
tm2011标准
tm2011标准
TM2011是指在2011年发布的一项技术标准。
由于没有具体提及是哪个领域的标准,以下是一些可能涉及的技术标准:
1. ISO/IEC 11801-2:2010 - 数据通信的结构布线的标准。
这项标准描述了在建筑物中传输信息的光纤和铜缆的要求和规范。
2. ISO/IEC 27001:2013 - 信息安全管理系统(ISMS)的标准。
该标准提供了关于建立、实施、监视和持续改进ISMS的要求指南。
3. ISO 9001:2015 - 质量管理系统的标准。
该标准规定了建立、实施和维护质量管理体系的要求,以确保产品或服务满足客户的需求和期望。
4. ISO 14001:2015 - 环境管理系统的标准。
此标准规定了组织在实施、维护和改进环境管理体系时应遵循的要求,以促进环境保护。
5. IEEE 802.11n-2012 - 无线局域网(WLAN)的标准。
此标准定义了支持高速数据传输的无线局域网技术。
6. IEC 61508-1:2010 - 功能安全的标准。
此标准为使用电子设备和控制系统的各种行业提供了度量、分级和操作的方法。
需要根据具体的情况来确定TM2011标准的具体内容。
安全路由器产品强制性认证实施规则
编号:CNCA-11C-078:2009信息安全产品强制性认证实施规则安全路由器产品2009-04-27发布 2009-05-01实施 中国国家认证认可监督管理委员会发布目 录1.适用范围 (1)2.认证模式 (1)3.认证的基本环节 (1)3.1认证申请及受理 (1)3.2型式试验委托及实施 (1)3.3初始工厂检查 (1)3.4认证结果评价与批准 (1)3.5获证后监督 (1)4.认证实施 (1)4.1认证程序 (1)4.2认证申请及受理 (2)4.3型式试验委托及实施 (3)4.4初始工厂检查 (4)4.5认证结果评价与批准 (5)4.6获证后监督 (5)5.认证证书 (7)5.1认证证书的保持 (7)5.2认证证书覆盖产品的扩展 (7)5.3认证证书的暂停、注销和撤消 (8)6.强制性产品认证标志的使用 (8)6.1准许使用的标志样式 (8)6.2变形认证标志的使用 (8)6.3加施方式 (8)6.4标志位置 (8)7.收费 (9)附件1: (10)附件2: (11)附件3: (13)附件4: (14)附件5: (15)1.适用范围本规则所指的安全路由器是指为保障所传输数据完整性、机密性、可用性,应用于重要信息系统的,具备IKE密钥协商能力,端口IPSec硬件线速加密能力的路由器。
本规则适用的产品范围为:具备IKE密钥协商能力,端口IPSec硬件线速加密能力的,集成了IPSec/SSL,以及防火墙、入侵检测、安全审计等一种或多种安全模块的路由器,仅接入公用电信网的路由器除外。
拟用于涉密信息系统的上述产品,按照国家有关保密规定和标准执行,不适用本规则。
2.认证模式型式试验 + 初始工厂检查 + 获证后监督3.认证的基本环节3.1认证申请及受理3.2型式试验委托及实施3.3初始工厂检查3.4认证结果评价与批准3.5获证后监督4.认证实施4.1认证程序申请方可选择集中受理或分段受理两种方式中任意一种进行认证证书申请,两种方式下获得的证书是等效的。
继电保护及故障信息系统功能规范(讨论稿)
DL2003-xx-xx发布DL/T xxx—2003中华人民共和国电力行业标准继电保护及故障信息管理系统功能规范Functional criterion of management systemof relay protection and fault information200x-xx-xx实施中华人民共和国国家经济贸易委员会发布目录前言 (V)1范围 (1)2规范性引用文件 (1)3术语 (3)4总体要求 (6)4.1概述 (6)4.2系统特点 (6)4.3基本要求 (7)4.4系统分层 (7)4.5数据分布 (8)4.6统一模型和图形交换格式 (9)4.6.1一次模型 (9)4.6.2二次模型 (9)4.6.3图形交换格式 (10)4.7数据版本 (10)4.8即插即用 (11)4.9应用支持 (12)4.10系统安全 (12)5系统结构 (14)5.1系统总体结构 (14)5.2厂站端子系统结构 (16)5.3调度端子系统结构 (17)6功能规范 (19)6.1概述 (19)6.2厂站端子系统功能 (19)6.2.1数据采集 (19)6.2.2数据处理 (19)6.2.3数据存储 (20)6.2.4数据转发 (20)6.2.5对时 (20)6.2.6就地功能 (20)6.2.6.1维护 (20)6.2.6.2后台 (21)6.2.7远程维护 (21)6.2.8系统自检 (21)6.3调度端子系统功能 (21)6.3.1基本功能 (21)6.3.1.1数据的获取、处理及储存 (21)6.3.1.2数据管理 (21)6.3.1.2.1 模型管理 (21)6.3.1.2.2 图形管理 (22)6.3.1.2.3 报表管理 (22)6.3.1.3数据服务 (22)6.3.1.4安全管理 (23)6.3.1.5维护管理 (23)6.3.1.5.1 数据库管理与维护 (23)6.3.1.5.2 系统工况监视 (23)6.3.2应用功能 (23)6.3.2.1设备管理 (23)6.3.2.1.1 基础数据管理 (23)6.3.2.1.2 图档管理 (23)6.3.2.2专业管理 (24)6.3.2.2.1 统计分析 (24)6.3.2.2.2 检修管理 (24)6.3.2.2.3 定值单流转管理 (24)6.3.2.2.4 技术监督 (25)6.3.2.3运行管理 (25)6.3.2.3.1 装置运行状态监视 (25)6.3.2.3.2 压板投退及定值区切换 (25)6.3.2.3.3 定值修改及核对 (25)6.3.2.3.4 在线定值校验 (25)6.3.2.4故障分析 (25)6.3.2.4.1 电网故障分析 (26)6.3.2.4.2 保护动作行为分析 (26)6.3.2.4.3 录波数据分析 (26)6.3.2.4.4 故障过程回放 (26)6.3.2.5计算分析 (26)6.3.2.5.1 计算分析数据环境 (27)6.3.2.5.2 故障计算 (27)6.3.2.5.3 整定配合计算 (29)6.3.2.5.4 装置定值计算 (33)6.3.2.5.5 整定计算校核 (34)6.4支持系统 (35)6.4.1图形支持系统 (35)6.4.2报表支持系统 (36)6.4.3工作流支持系统 (36)6.4.4消息机制 (37)7主要性能指标 (38)7.1厂站端子系统 (38)7.1.1系统可用率 (38)7.1.2电源 (38)7.1.3通信能力 (38)7.1.4信息传送时间要求 (38)7.1.5存储容量 (38)7.1.6时钟 (38)7.2调度端子系统 (38)7.2.2 CPU负荷率 (39)7.2.3网络负荷率 (39)7.2.4系统容量 (39)7.2.5通信能力 (39)7.2.6信息传送时间要求 (39)7.2.7时钟 (39)附录 (40)附录一:通信规约及配置(参考附件) (40)1通信规约 (40)2通信配置 (40)附录二:资源管理、描述及配置(参考附件) (42)1概述 (42)2资源标识及检索 (42)2.1统一资源标识符 (42)2.2检索方法 (42)3资源描述 (45)3.1电力功能单位 (46)3.2一次设备描述 (46)3.2.1元件模型描述 (47)3.2.2铭牌信息描述 (49)3.2.3拓扑模型描述 (49)3.3二次设备描述 (51)3.3.1模型描述 (51)3.3.2铭牌信息描述 (54)3.3.3与一次设备关联关系描述 (54)3.4系统资源描述 (55)3.5管理资源描述 (55)3.6数据版本的描述 (56)4资源配置 (56)附录三:接口(参考附件) (58)1概述 (58)2服务模型 (58)2.1请求服务 (58)2.2订阅服务 (59)2.3通信服务映射 (60)3服务接口 (61)3.1资源检索接口 (61)3.2资源服务接口 (61)3.3版本服务接口 (62)3.4文件管理接口 (62)4支持系统接口 (63)4.1图形支持系统接口 (63)4.2报表支持系统接口 (65)4.3工作流支持系统接口 (65)4.4消息服务接口 (66)附录四:安全机制(参考附件) (67)1基本手段 (67)2用户管理机制 (67)3访问控制机制 (68)4安全布署 (68)附录五:扩展的IEC-103规约 (70)前言本标准根据国家经济贸易委员会“国经贸电力[2002]973号《关于下达2002年度电力行业标准制定和修订计划的通知》中第13项任务制定。
电网企业管理信息系统漏洞扫描系统技术规范1
电网企业管理信息系统漏洞扫描系统技术规范目录1 总则 (1)2 规范性引用文件 (1)3 术语和定义 (1)4 职责 (2)4.1 公司信息部职责 (2)4.2 分子公司信息管理部门职责 (3)4.3 分子公司信息运维部门(单位)职责 (3)4.4 分子公司下属单位信息部门(单位)职责 (3)5 漏洞扫描系统 (3)5.1 概述 (3)5.2 系统组成结构 (3)5.3 用户界面 (4)5.4 扫描引擎 (4)5.5 结果评估分析引擎 (4)5.6 数据库 (4)6 系统分级 (5)6.1 分级 (5)6.2 基本型 (5)6.3 增强型 (5)I7 基本型功能要求 (7)7.1 自身安全功能要求 (7)7.2 扫描功能要求 (7)7.3 管理功能要求 (16)8 增强型功能要求 (18)8.1 自身安全功能要求 (18)8.2 扫描功能要求 (20)8.3 管理功能要求 (20)9 性能要求 (21)9.1 速度 (21)9.2 稳定性和容错性 (22)9.3 漏洞发现能力 (22)9.4 误报率 (22)9.5 漏报率 (22)10 安全保证要求 (22)10.1 设备质量保证 (22)10.2 配置管理保证 (22)10.3 交付和操作保证 (23)10.4 指南文件保证 (23)10.5 测试保证 (23)10.6 脆弱性分析保证 (24)II附录漏洞扫描结果文件规范 (24)A概述 (24)A.1结果文件类型及命名约定 (24)A.2与其他安全产品的接口模式 (25)B扫描结果文件格式说明 (25)B.1文件编码格式 (25)B.2文档结构 (25)B.2.1根节点名称 (25)B.2.2数据描述信息节点 (25)B.2.3扫描任务信息 (25)B.2.4漏洞信息 (26)B.2.5具体的漏洞信息 (26)B.3标识符转义 (26)III管理信息系统漏洞扫描系统技术规范1 总则1.1本规范规定了公司管理信息系统的漏洞扫描系统的功能要求、性能要求和安全保证要求。
信息安全应急响应体系建设课件
1 小时
1 小时
非授权的用户级访问
30分钟
2 小时
4小时
服务不可用
30分钟
2 小时
4小时
骚扰
30分钟
不限
不限
第三阶段—遏制
即时采取的行动微观:防止进一步的损失,确定后果初步分析,重点是确定适当的封锁方法咨询安全政策确定进一步操作的风险损失最小化(最快最简单的方式恢复系统的基本功能,例如备机启动)可列出若干选项,讲明各自的风险,由服务对象选择宏观:确保封锁方法对各网业务影响最小通过协调争取各网一致行动,实施隔离汇总数据,估算损失和隔离效果
基本概念
安全事件(Security Accident) 而安全事件则是指影响一个系统正常工作的情况。这里的系统包括主机范畴内的问题,也包括网络范畴内的问题,例如黑客入侵、信息窃取、拒绝服务攻击、网络流量异常等。应急响应(Emergency Response)是指组织为了应对突发/重大信息安全事件的发生所做的准备以及在事件发生后所采取的措施。
应急响应是信息安全防护的最后一道防线!
基本概念
应急响应体系(Emergency Response System) 是指在突发/重大信息安全事件后对包括计算机运行在内的业务运行进行维持或恢复的各种技术和管理策略和规程。 信息安全应急响应体系的制定是一个周而复始、持续改进的过程,包含以下几个阶段:(1)应急响应需求分析和应急响应策略的确定;(2)编制应急响应计划文档;(3)应急响应计划的测试、培训、演练和维护。
事件通告
(1)信息通报信息通报分为组织内信息通报和组织外信息通报两部分。组织内信息通报的目的是在信息安全事件发生后迅速通知应急响应日常运行小组,并根据评估结果迅速通知所有相关人员,从而快速有序的实施应急响应计划。组织外信息通报目的是将相关信息及时通报给受到负面影响的外部机构、互联的单位系统以及重要用户,同时根据应急响应的需要,应将相关信息准确通报给相关设备设施及服务提供商(包括电信、电力等)等外部组织,以获得适当的应急响应支持。值得注意的是对外信息通报应符合组织的对外信息发布策略。(2)信息上报信息安全事件发生后,应按照相关规定和要求,及时将情况上报相关主管或监管单位/部门。(3)信息披露信息发布的目的是避免信息安全事件影响被误传,同时规范组织内人员信息披露,保证信息的一致性。因此,信息安全事件发生后,应根据信息安全事件的严重程度,指定特定的小组及时向新闻媒体发布相关信息,并且指定的小组应严格按照组织相关规定和要求对外发布信息,同时组织内其它部门或者个人不得随意接受新闻媒体采访或对外发表自己的看法。
VW_52000_EN
Group standard VW 52000Issue 2018-06 Class. No.:50010Descriptors:BMG, build sample approval, design specification, documentation, initial sample inspection, material,part, sample inspection, standard, supplier, test, test reportMaterial Sample InspectionRequirements and DocumentationPrevious issuesVW 52000: 2017-03, 2017-12ChangesThe following changes have been made to VW 52000: 2017-12:–Section 1 "Scope" detailed and validity extended to fuels, coolants, fluids, and lubricants–Section 4 "Requirements for material quality verification documents": Monitoring conformity of production (control loop) specified in greater detail–Section 6.1 "Material sample inspection performance – Individual evaluations": Computational logic revised and summarized in one section–Section 6.2 "Material sample inspection performance – Overall evaluation ratings": Evaluation period added–Section 6.2.2 "Supplier conditionally capable of materials sample inspection" and Section 6.2.3 "Supplier not capable of materials sample inspection": Centralized shipping ad‐dress for submitting the improvement program introduced–Section 6.2.3 "Supplier not capable of materials sample inspection": Integration of laboratory service providers certified by Volkswagen specified in greater detail–Section 6.2.4 "Supplier without evaluation" added–Section 7 "Material testing – Procedure": Note on storage of samples and components added –Section 8.1.1 "Standard test report": Note on use added–Section 8.1.2 "Additional documents": Standard test report specified in greater detail–Appendix "Standard Test Report" including completed sample images removed; these are available through the ONE.Group Business Platform (ONE.KBP)–Section 10 "Applicable documents": VW 50156 added–Further editorial changesAlways use the latest version of this standard.Page 1 of 12 This electronically generated standard is authentic and valid without signature.The English translation is believed to be accurate. In case of discrepancies, the German version controls.All rights reserved. No part of this document may be provided to third parties or reproduced without the prior consent of one of the Volkswagen Group’s Standards departments.© Volkswagen Aktiengesellschaft VWNORM-2018-02Page 2VW 52000: 2018-06ScopeThis Volkswagen standard (VW) specifies the requirements for materials testing, and for the evalu‐ation and documentation of the test results, within the context of a build sample inspection or initial sample inspection.VW 52000 applies to all materials sample inspections of new parts, as well as to existing parts 1)after the revisions of order documents that require a new sample inspection due to a specific mate‐rial-related change and are reported directly to the Volkswagen Group. It applies to production,pre-production, multi-use, and standard parts, as well as to carry-over parts (COPs) and blanks/semi-finished products.DesignationMaterials sample inspection as per VW 52000Selecting materials in the early development process (for components subject to amandatory build sample approval (BMG))Before the contract is awarded, the supplier must agree upon the materials, coatings, and fuels,coolants, fluids, and lubricants that must be selected in order to meet a specification with the pur‐chaser's appropriate departments (Development and Materials Engineering). For materials that are optionally or alternatively permissibly as per the Performance Specification, the supplier must dis‐close which specific materials it will be using. The supplier must test these materials, and the pur‐chaser must release them. For the assessment of components after a function check, a standard analysis procedure must be discussed and agreed upon with the purchaser (see section 5.1).Requirements for material quality verification documentsThe material evaluation in a laboratory is part of the sample inspection (initial sample inspection and build sample inspection). The supplier must have the required material know-how for develop‐ment and production in order to evaluate in a qualified way to ensure that the component meets the quality requirements and, in case of deviations, to define specific actions for improving the ma‐terial quality. This know-how is checked in a variety of ways, including the material evaluation dur‐ing the initial sample inspection (see section 6).The supplier must conduct all tests required for monitoring conformity of production (control loop)using its own test equipment, i.e., the supplier must be able to monitor its quality on its own.The supplier must select the corresponding material as per drawing specification. By doing so, the supplier must keep in mind that the material characteristics documented in the manufacturer data sheets cannot always be identified on the corresponding component. The geometry of the compo‐nent, the processing parameters, and the tool design influence the characteristics under certain conditions. The materials used must not contain any harmful substances as per VW 91101. All in‐gredients of the fuels, coolants, fluids, and lubricants must be listed in the relevant chemicals in‐ventories as per VW 50156.The supplier has the obligation to provide material quality verification documentation that is com‐plete, does not require any corrections, and is correct in terms of testing (see section 8) for the materials requirements specified in the Performance Specification and in the drawing, and within 1 2 3 4 1)"Parts" refers to components as well as fuels, coolants, fluids, and lubricants, which are non-solid materials that fulfill a function in the vehicle.Page 3VW 52000: 2018-06the context of the build sample approval with the delivery of each sample version and for the initial sample inspection. The specifications as per VW 99000 apply within this context.The Volkswagen Group will rate incomplete quality verification documents with "conditionally com‐pleted" at best (grade 3 in the initial sample inspection). If, in addition, characteristics relevant to customers, safety, or law are missing, or if it turns out that corresponding tests produce not-OK (NOK) results, the Volkswagen Group will rate the sample inspection with a negative sample in‐spection result (grade 6 in the initial sample inspection); see section 9.Also, NOK test results that are relevant to monitoring conformity of production are rated grade 6. In case of deviations in tests relevant to monitoring conformity of production , the supplier must verify,during the repeated sample inspection or after 3 months at the latest, how its control loop has been optimized.Material testing on the partAll components are subject to different requirements profiles that are primarily described in engi‐neering drawings and/or in the respective Performance Specifications. Material requirements are usually included in–TL (Technical Supply Specifications, material-related and component-related)–Volkswagen standards (individual material standards and superordinate standards that apply in general)–PV (Test Specifications, usually part of the TL and Volkswagen standards that in individual ca‐ses are directly mentioned in the drawing)–External standards/guidelines/test sheets/recommendations (e.g., DIN, DIN EN, DIN EN ISO,DIN ISO, VDA, ICP)Furthermore, applicable laws and directives, as well as all other relevant country-specific regula‐tions, must be complied with. For legally required tests, the current version of the law must always be applied.The following applies in each case:All tests specified by the standards listed in the drawing must be performed. A reduced scope can be agreed upon with the appropriate Materials Engineering department of the Volkswagen Group in advance as part of the sample inspection planning (test scope planning).For a build sample approval, the appropriate Development design engineer and/or the appropriate Development department can refer the contact. For an initial sample inspection, the part owner of Quality Assurance can refer the contact.Materials assessment for components within the context of the build sample inspection Within the context of the material build sample inspection, and as agreed (see section 3), the sup‐plier must perform an assessment on components that have undergone the function check (test bed and/or road test) at the purchaser. To this end, the corresponding components will be sent to the supplier.5 5.1Page 4VW 52000: 2018-06Unless otherwise agreed upon with Development and/or Quality Assurance, the deadlines for the response below apply.Within 10 workdays of the receipt of goods, the supplier must submit an initial interim analysis re‐port. A final result must be submitted after 20 workdays. The results must be documented in report format as per the agreed/provided template and, if necessary (e.g., if there are ambiguities/open questions), discussed with the purchaser. The analysis reports and the assessed components must be automatically provided to the purchaser after the examinations are completed.The supplier is obligated to reserve all laboratory and analysis capacities required for the analyses.If necessary, an accredited external laboratory service provider can be commissioned with the lab‐oratory analyses.Laboratory and testing facilitiesWhen it comes to the testing facilities selected to perform the materials testing, the decisive factor is the experience of the purchaser's Material Engineering with the supplier's laboratory and the ma‐terial quality verification documents from previous projects, both for the build sample inspection and for the initial sample inspection. Accordingly, before the build sample inspection starts, the supplier must automatically use the online sampling system (BeOn) to check its current materials sample inspection performance as per the rating system described in VW 52000 and which addi‐tional process steps it must accordingly perform (see section 6.2).Note: For Volkswagen joint venture locations where the BeOn system is not used, locally agreed rules apply.Material sample inspection performance – Individual evaluationsAll suppliers of the Volkswagen Group are evaluated in terms of their material sample inspection performance for each initial sample inspection process in the BeOn (online sampling) system (based on the DUNS® number).The overall evaluation is comprised of all individual evaluations. Within this context, there are two possible individual evaluation results:–If, for a sample inspection process in the BeOn system, the final grade assigned to the "mate‐rial/surface" by the Volkswagen location doing the sample inspection is grade 6 and the grad‐ing is complete (regarding this particular characteristic, provided it is relevant to the material),this is regarded as a negative material sample inspection performance. For an example viewin the BeOn system, see figure 1.Figure 1 – Example view in the BeOn system with a negative material sample inspectionperformance result–All other grades on "material/surface" assigned by a sampling Volkswagen location are consid‐ered to be a positive material sample inspection performance.6 6.1Page 5VW 52000: 2018-06Material sample inspection performance – Overall evaluation ratings Altogether, the individual evaluations result in the following ratings and overall evaluation for the material sample inspection performance, which is based on the evaluation system used in the Ger‐man Association of the Automotive Industry (VDA) Volume 6, part 3. Table 1 also shows what each rating entails for the supplier.The overall rating is based on the individual ratings since 2017-04-01 until a total evaluation period of 3 years has been reached. From 2020-04-01, a period of 3 years will be considered retroactive‐ly.During the evaluation period, only suppliers with a minimum of 10 sample inspections will be inclu‐ded in the evaluation, cf. Section 6.2.4. The Volkswagen Group reserves the right to change the minimum number if necessary.Table 1Supplier capable of materials sample inspectionIf a supplier's materials sample inspection performance results are ≥ 90% when totaled, the suppli‐er will be considered to have positive materials sample inspection performance results that meet the corresponding sample inspection requirements . In this case, the supplier may decide, of its own accord, which laboratory it commissions in order to obtain material test results as per IATF 16949.Within the Volkswagen Group, the material sample inspection process can be significantly simpli‐fied for these suppliers. In this case, material counter-inspections will normally not be necessary;exceptions will be mutually agreed upon. This will ensure that these suppliers will receive much faster feedback in response to their submitted laboratory test results.6.2 6.2.1Page 6VW 52000: 2018-06Supplier conditionally capable of materials sample inspectionSuppliers with positive materials sample inspection performance results between < 90% and≥ 80% will be considered to have materials sample inspection performance results that only meet the corresponding sample inspection requirements conditionally and will have to meet the following conditions:–The supplier must prepare an improvement plan with concrete actions designed to optimize itsmaterial sample inspection performance (e.g., employee training, recalibrating testing equip‐Start > Information > Divisions > Quality Assurance > Materials Engineering > Action plan forimplementing improvement programme In case of an initial sample inspection, the action plan must be sent once for the next upcom‐ing sample inspection to the resource mailbox< 90% after 6 months, a new action plan must be submitted.Supplier not capable of materials sample inspection Suppliers with a total materials sample inspection performance result < 80%, e.g., as a result of repeatedly submitting incomplete or incorrect materials sample inspection results, will be consid‐ered to have negative materials sample inspection performance results that do not meet the corre‐sponding sample inspection requirements . These suppliers will have to meet the following condi‐tions:–The supplier must prepare an improvement plan with concrete actions designed to optimize itsmaterial sample inspection performance (e.g., employee training, recalibrating testing equip‐Start > Information > Divisions > Quality Assurance > Materials Engineering > Action plan forimplementing improvement programme In case of an initial sample inspection, the action plan must be sent once for the next upcom‐ing sample inspection to the resource mailbox< 90% after 6 months, a new action plan must be submitted.–In addition, these suppliers will be obligated to arrange for external laboratory service provid‐ers that have been accredited for the relevant test method as per ISO/IEC 17025 to take part in the materials quality verification process. In order to verify adherence to Volkswagen Group-specific standards and testing agreements, the preference is that a laboratory service providercertified by the Volkswagen Group be integrated into the process. For information on certified Start > Information > Divisions > Quality Assurance > Materials Engineering > Certified Exter‐nal LaboratoriesFor electronic assemblies in electrical components or parts, a general requirement for the inte‐gration of external laboratory service providers is that the service provider must provide docu‐mentation of IPC training.6.2.2 6.2.3Page 7VW 52000: 2018-06If individual tests required by the Volkswagen Group are not available locally or in a timelymanner, an exemption permit must be obtained from the Materials Engineering department re‐sponsible for the sample inspection by e-mail with every new sample inspection.For tests that are relevant to monitoring conformity of production, the requirement of commis‐sioning an external laboratory must never be more than just a temporary measure. In general,commissioning of an external laboratory service provider is intended to help the supplier opti‐mize its material sample inspection process with the goal of acquiring the required materials know-how.In addition, if an external accredited laboratory service provider is commissioned by suppliers that do not meet sample inspection requirements, the Volkswagen Group does not have to conduct counter-inspections by default. Normally, this will result in positive materials sample inspection performance results in a sample inspection procedure as per the system described in section 6.1 and will help the supplier improve its overall rating concerning materials sample inspection performance.Supplier without evaluationIf there are < 10 individual sample inspections for a supplier during the evaluation period, its mate‐rials sample inspection performance cannot be adequately assessed. However, the Volks‐wagen Group is monitoring the results of individual sample inspections and reserves the right to escalate suppliers if necessary, see also section 6.2.5.In this case, this has no effect on the sample inspection process of the supplier. The supplier will also be able to decide, of its own accord, which laboratory it commissions in order to obtain materi‐al test results as per IATF 16949.Possible changes to the overall statistical assessmentVolkswagen Materials Engineering reserves the right to escalate issues and override existing ma‐terials sample inspection performance results and change them to a negative rating in the event that there are acute problems related to materials. This is the case even if the corresponding sup‐plier has good statistical materials sample inspection performance results. Examples of acute prob‐lems related to materials include:–Multiple sample inspection cycles caused by the supplier –NOK results submitted multiple times within the context of the build sample inspection –Missing action plan for implementing an improvement plan or improvement consistently not im‐plemented – A negative bilateral verification of the materials sample inspection capability was detected by aMaterials Engineering department of the Volkswagen Group (e.g., comparison with round rob‐in tests, on-site inspection)However, suppliers also have the option of demonstrating positive material laboratory performance to the Volkswagen Group based on the following measures and thus overruling the statistical anal‐ysis for a period of 6 months – after 6 months, the statistically computed overall assessment ap‐plies again:–Third-party accreditation as per ISO/IEC 17025– A laboratory audit with positive results conducted by a Volkswagen Materials Engineering de‐partment based on VDA 250 guidelines–Bilateral verification of the materials sample inspection capability with the Volkswagen GroupMaterials Engineering department responsible for the sample inspection (e.g., comparison with round robin tests, on-site inspection by Materials Engineering)6.2.4 6.2.5Page 8VW 52000: 2018-06However, this procedure must be discussed and agreed upon in writing (e.g., via e-mail) with the Materials Engineering department responsible for the sample inspection. After this, the Materials Engineering department will change the status in the system.Material testing – ProcedureGeneral requirements:–Initial sample inspections must always be conducted using production parts off the productiontool at the production location.–The tests must be conducted on the finished part, unless it is specified to test on sampleplates, specimens, or on semi-finished products. If the tests are not conducted on the finished part, this must be noted in the test report.–For cold-worked sheet metal parts, the tensile test must be conducted on a non-formed semi-finished product or must be verified with an inspection certificate of type "3.1" as perDIN EN 10204.–It must be possible to allocate components that are submitted together with the test report tothe test report via a marking. All information necessary for this, e.g., drawing number, item number, place of manufacture, date of manufacture, design version, and part generation, must therefore also be attached to the component.–All components and samples that have been tested by the Volkswagen Group for the purpo‐ses of material sample inspection must be stored until the Volkswagen Group has completed the sample inspection with an overall grade. The Volkswagen Group reserves the right to re‐quest tested components/samples if necessary and to check the quality status in comparison with the transmitted results.–If one component is not enough to conduct all tests, several components may be used.–If the component is so small that sampling for specific tests is not possible, the note "Test is not feasible on the finished part" must be added to the test report. This also applies to larger components that have many ribs or unfavorable radii. Figure 2 to figure 4 show examples of parts where sampling is not possible or only possible under certain conditions.In these cases, the supplier must achieve an agreement in advance on the test scope and possible sampling locations or the use of sample plates and specimens.Otherwise, the supplier can only assure that the selected materials and processing quality(e.g., radiographic analysis or aging in a fluid that promotes stress cracks) meet the require‐ments of the drawing.However, it is not possible to provide information regarding the mechanical properties of thematerial on the component, as the test cannot be conducted on the component.Figure 2 – Towing eye cover Figure 3 – Bumper guideprofile Figure 4 – Clip7Page 9VW 52000: 2018-06Documentation Documents to be submitted The following documents to be submitted refer to the initial sample inspection as well as to the build sample inspection (exception: see section 8.1.3). The documents for the initial sample in‐spection must be submitted via the BeOn system.Standard test reportIn order to improve the clarity of the conducted tests, the standard test report layout must be used and submitted completely filled out to the Volkswagen Group; for an initial sample inspection, it must be uploaded to the BeOn system.The test report structure is based on the requirements as per VDA Volume 2. It must be in pre‐pared in German or English.Start > Information > Divisions > Quality Assurance > Materials Engineering > Standard Test Re‐portExamples of a completed standard test report and a guideline for completing it can also be viewed at the link above.All tests and components including the materials and surface coatings used that are specified by the standards listed in the drawing must be documented; see section 5. Only in the event that no material-relevant standards or requirements are listed on a drawing, no material proof, and thus no proof in the form of a standard test report is necessary.Tests conducted by external, accredited service providers must be indicated accordingly in the test report, and the corresponding test records must be attached separately; for an initial sample in‐spection, they must be uploaded to BeOn system.Exceptions:–Suppliers who have agreed or will agree on test scope lists or individual test reports with indi‐vidual brands or divisions may use these as part of the documentation to these instances. In all other cases, the standard test report applies.–For electronic assemblies as per VW 80808-1 in electrical components or parts, the evaluationas per the "Physical Analysis Teardown Report" test report template applies as well – this tem‐plate is available via the same link as the standard test report.Additional documentsIn addition to the standard test report, the following documents must be submitted to the Volks‐wagen Group; for an initial sample inspection, they must be uploaded to the BeOn system:–Original test records/test reports of external laboratory service providers–Test records that are defined in superordinate standards–Additional indications or information required in the standards on the drawing or in the Per‐formance Specification (e.g.,in TL 226)–For polymer parts: Material data sheet from the raw-material manufacturer (for the individualcomponent; in case of an ASSY for the respective individual parts).88.1 8.1.1 8.1.2Page 10VW 52000: 2018-06This also applies to the individual constituents of a polymer blend that is mixed only at the rele‐vant injection molding (or extrusion) machine (e.g., open compounds ). In this process, it must be ensured that the latest data sheet version is submitted in each case.–For metal components: Test reports in German or English in accordance with the requirementsfor the inspection certificate "3.1" as per DIN EN 10204 to verify the required characteristics. In this case, the certificate of the manufacturer of the semi-finished product (e.g. steel manufac‐turer, service center, etc.) and/or the supplier responsible for the characteristics (e.g. foun‐dries, the massive forming sector, heat-treaters, etc.) must be provided.Based on specific tests, target and actual values must be indicated. The type and scope of the tests are specified in the respective product standards (DIN EN, VW standard, TL, etc.). Un‐less regulated, test results must be verifiable by means of a picture documentation that must be coordinated in advance with the Materials Engineering department responsible. The picture documentation is required for the following tests/analyses:–Corrosion resistance–Quality of welds (microsections)–Porosity determination–X-ray radiographyVerification of the supplier to improve sample inspection capability (only relevant forinitial sample inspection)If the supplier has the status "conditionally capable of materials sample inspection" or "not capable of materials sample inspection" as per section 6.2, for an initial sample inspection, an–action plan for implementing the improvement plan to optimize the material sample inspectionperformanceIf deviations are detected in tests relevant to monitoring conformity of production during initial sam‐ple inspection, the following must be additionally uploaded to BeOn for a repeated sample inspec‐tion:–Verification of how the control loop has been optimizedFrequent errors in creating the reports and conducting the tests–Carrying over measured values to another component Each individual part comes from an individual mold or individual cavity, i.e., each compo‐nent/each cavity must be tested. Deviations from this specification must be agreed upon with the appropriate departments (Volkswagen Materials Engineering).–Copying the measured values from the material data sheet of the raw-material manufacturer Copying the characteristics from the material data sheets of the raw-material manufacturer to the test report is not permissible (except for sheet metal parts, see section 7). The tests must be conducted on the finished part. Beside the material quality, the processing quality also plays a major role for the overall quality of the component.–Carrying over values from materials to other componentsAs a general rule, no materials are released, but components in combination with the respec‐tive material. As a result, not only the quality of the material used, but also the processing and the tools or machines that were used to manufacture the respective components are evalu‐ated. Moreover, the requirements for the material may vary case by case, depending on the 8.1.38.2。
新能源公司电力监控系统网络安全等级保护检查管理标准
新能源公司电力监控系统网络安全等级保护检查管理标准1 范围本标准规定了新能源公司(以下简称“公司”)电力监控系统网络系统安全等级保护的安全等级、安全防护能力、安全目标等要求。
本标准适用于公司电力监控系统网络安全等级保护指导工作。
2 规范性引用文件下列文件对于本标准的应用是必不可少的。
凡是注日期的引用文件,仅所注日期的版本适用于本标准。
凡是不注日期的引用文件,其最新版本(包括所有的修改单)适用于本标准。
国能安全〔2014〕317号电力行业网络与电力监控系统安全管理办法国能安全〔2014〕318号电力行业电力监控系统安全等级保护管理办法国能安全〔2014〕97号电力行业信息安全等级保护管理办法国家发改委令〔2014〕14号电力监控系统安全防护规定国能安全〔2015〕36号电力监控系统安全防护总体方案集团制〔2013〕18号集团公司信息安全等级保护检查工作指导书3 术语和定义下列术语和定义适用于本标准。
3.1电力监控系统网络系统电力监控系统网络系统是指基于计算机和计算机网络,按照一定的应用目标和规则对电力监控系统网络进行采集、加工、存储、传输、检索等处理的人机系统。
4 职责4.1 生产副总经理负责统一安排电力监控系统网络安全等级保护工作。
4.2 安全生产部4.2.1 生产技术部是电力监控系统网络安全等级保护检查管理的归口部门。
4.2.2 督促、检查、指导本公司电力监控系统网络系统运营,使用单位的电力监控系统网络安全等级保护工作。
5 管理活动的内容与方法5.1 电力监控系统网络系统的五个安全等级15.1.1 第一级为自主保护级,主要对象为一般的电力监控系统网络系统,其受到破坏后,会对公民、法人和其他组织的权益有一定影响,但不危害国家安全、社会秩序和公共利益。
5.1.2 第二级为指导保护级,主要对象为一般的电力监控系统网络系统,其受到破坏后,会对社会秩序和公共利益造成轻微损害,但不损害国家安全。
5.1.3 第三级为监督保护级,主要对象为涉及国家安全、社会秩序和公共利益的重要电力监控系统网络系统,其受到破坏后,会对国家安全、社会秩序和公共利益造成损害。
固定气体探测系统安全要求
行业资料:________ 固定气体探测系统安全要求单位:______________________部门:______________________日期:______年_____月_____日第1 页共6 页固定气体探测系统安全要求合格证从本质上与一种产品在其工作环境内的安全性是密切相关的,即它本身不会造成危险。
合格验证程序(尤其是在欧洲,带有关于安全相关设备的ATEx标准的介绍)现在也转移到包括产品的测量/实际性能等。
通过与在需要时能发挥安全作用的产品的安全性相联系,SIL 补充了安全标准的范围(参考:IEC61508要求)。
因为安装设计者和操作者必须设计并记录其安全仪表系统(参考:IEC61511用户要求),故对此的需求正越来越多。
根据IEC61508,已经开发出一些适用于特定类型设备的个别标准。
与气体探测备相关的标准是EN50402:xx探测与测量易燃性或毒性气体或蒸汽或氧气的电气设备。
安全管理与降低风险有关。
所有的作业都具有风险因素。
安全管理的目的是为了将风险降低到0%。
但这实际上是不太可能的,所以就设置了一个可接受的风险水平-即可合理可实现的低水平。
安全的装置设计和规格是主要的风险降低因素。
安全的操作程序则进一步降低风险,因其执行了一个综合维护制度。
E/E/PES(电气/电子/可编程的电子系统)是事故预防的防御底线。
SIL是对E/E/PES的安全性能的一种可变措施。
在典型应用中,这涉及到-FG系统、探测器、逻辑分解器及安全开动/通知。
众所周知,所有设备都会产生故障。
关键的问题就是要有能力在故障发生时探测到故障并能采取适当措施。
在一些系统中,冗余可用于保持一项功能。
在另外一些系统中,应用自检也可以达到同样的效果。
主要的设计目的就是为了避免不能探测到阻碍系统执行其安全功能的故第 2 页共 6 页障这样的情况。
在可靠性和安全性之间有一个关键的区别。
看上去可靠的产品可能含有隐含的故障,然而,一台看起来表现出很多故障的设备却可能是更安全的,因为后者从不/很少出现无法执行其安全功能或显示其无法执行安全功能的状态。
福特汽车电子EMC标准中文版
目录
1.0 范围............................................................................................................................6 1.1 规格书用途..............................................................................................................6 1.2 本规格书的使用.......................................................................................................6 1.3 附加信息.................................................................................................................7
2.0 参考............................................................................................................................7 2.1 国际通用文件..........................................................................................................7 2.2 军事标准.................................................................................................................7 2.3 其它文件.................................................................................................................8
海关总署公告2011年第52号――关于批准发布海关行业标准的公告
海关总署公告2011年第52号――关于批准发布海关
行业标准的公告
文章属性
•【制定机关】中华人民共和国海关总署
•【公布日期】2011.08.12
•【文号】海关总署公告2011年第52号
•【施行日期】2011.10.01
•【效力等级】部门规范性文件
•【时效性】现行有效
•【主题分类】海关综合规定,标准化
正文
海关总署公告
(2011年第52号)
根据《中华人民共和国海关行业标准管理办法(试行)》,海关总署批准《.NET安全编码规范》、《代码复查指南》和《单元测试指南》三项海关行业标准,现予以公布(标准编号名称见附件,标准文本由中国海关出版社出版),自2011年10月1日起实施。
特此公告。
附件:海关行业标准编号名称表
二○一一年八月十二日附件。
电子认证服务质量规范资料
电子认证服务机构服务规范(试行)2010年8月目录1 范围................................................................ 错误!未定义书签。
2 规范性引用文件ﻩ错误!未定义书签。
3术语和定义......................................................... 错误!未定义书签。
3。
1数字证书digital certificate ........................................ 错误!未定义书签。
3.2电子签名electronic signatureﻩ错误!未定义书签。
3.3鉴别identification.............................................. 错误!未定义书签。
3。
4验证authenticationﻩ错误!未定义书签。
3.5可靠电子签名reliable electronic signature ....................... 错误!未定义书签。
3.6电子认证服务electronic certification service................... 错误!未定义书签。
3。
7电子认证服务机构electroniccertification service providerﻩ错误!未定义书签。
3.8电子认证服务提供者electroniccertification serviceﻩ错误!未定义书签。
3。
9订户subscriberﻩ错误!未定义书签。
3。
10证书依赖方certification relyingpartyﻩ错误!未定义书签。
4 缩略语.............................................................. 错误!未定义书签。
2021年第二期CCAA注册ISMS信息安全管理体系审核员知识模拟试题含解析
2021年第二期CCAA注册ISMS信息安全管理体系审核员知识模拟试题一、单项选择题1、关于GB/T22081-2016/ISO/IEC27002:2013,以下说法错误的是()A、该标准是指南类标准B、该标准中给出了IS0/IEC27001附录A中所有控制措施的应用指南C、该标准给出了ISMS的实施指南D、该标准的名称是《信息技术安全技术信息安全管理实用规则》2、在我国《信息安全等级保护管理办法》中将信息系统的安全等级分为()级A、3B、4C、5D、63、涉及运行系统验证的审计要求和活动,应()A、谨慎地加以规划并取得批准,以便最小化业务过程的中断B、谨慎地加以规划并取得批准,以便最大化保持业务过程的连续C、谨慎地加以实施并取得批准,以便最小化业务过程的中断D、谨慎地加以实施并取得批准,以便最大化保持业务过程的连续4、gb17859-1999提出将信息系统的安全等级划分为()个等级,并提出每个级别的安全功能要求A、2B、3C、5D、75、ISMS文件的多少和详细程度取于A、组织的规模和活动的类型B、过程及其相互作用的复杂程度C、人员的能力D、A+B+C6、审核发现是指()A、审核中观察到的事实B、审核的不符合项C、审核中收集到的审核证据对照审核准则评价的结果D、审核中的观察项7、信息安全管理体系是用来确定()A、组织的管理效率B、产品和服务符合有关法律法规程度C、信息安全管理体系满足审核准则的程度D、信息安全手册与标准的符合程度8、在规划如何达到信息安全目标时,组织应确定()A、要做什么,有什么可用资源,由谁负责,什么时候开始,一次何测量结果B、要做什么,需要什么资源,由谁负责,什么时候完成,如何测量结果C、要做什么,需要什么资源,由谁负责,什么时候完成,如何评价结果D、要做什么,有什么可用资源,由谁执行,什么时候开始,如何评价结果9、在现场审核结束之前,下列哪项活动不是必须的?()A、关于客户组织ISMS与认证要求之间的符合性说明B、审核现场发现的不符合C、提供审核报告D、听取客户对审核发现提出的问题10、防止计算机中信息被窃取的手段不包括()A、用户识别B、权限控制C、数据加密D、数据备份11、不属于公司信息资产的是()A、客户信息B、公司旋转在IDC机房的服务器C、保洁服务D、以上都不对12、以下可表明知识产权方面符合GB/T22080/ISO/IEC27001要求的是:()A、禁止安装未列入白名单的软件B、禁止使用通过互联网下载的免费软件C、禁止安装未经验证的软件包D、禁止软件安装超出许可权规定的最大用户数13、容量管理的对象包括()A、信息系统内存B、办公室空间和基础设施C、人力资源D、以上全部14、在ISO组织框架中,负责ISO/IEC27000系列标准编制工作的技术委员会是()A、ISO/IECJTC1SC27B、ISO/IECJTC13C40C、ISO/IECTC27D、ISO/IECTC4015、有关信息安全管理,风险评估的方法比起基线的方法,主要的优势在于它确保()A、不考虑资产的价值,基本水平的保护都会被实施B、对所有信息资产保护都投入相同的资源C、对信息资产实施适当水平的保护D、信息资产过度的保护16、信息安全事态、事件和事故的关系是()A、事态一定是事件,事件一定是事故B、事件一定是事故,事故一定是事态C、事态一定是事故,事故一定是事件D、事故一定是事件,事件一定是事态17、组织应()与其意图相关的,且影响其实现信息安全管理体系预期结果能力的外部和内部事项。
VW 91102
2007年2月汽车环境标准 回收利用技术要求,回收利用部件回收利用能力的样品试验 VW911 02标准中心 97 41 0 共5页第1页翻译日期校对日期打字日期主题词:环境标准,回收,回收利用部件,样品试验,回收利用能力,利用,再利用前言本标准为新式汽车可利用性的研究和未来汽车改革的结构件和组件的利用问题指明了方向.标准的主要目的是:— 在取得的样品审批书中进行关于回收利用能力的组系审批:— 完成法理上规定的使用限额— 如何清除废料,搬运有害物质,从法理上作出规定,以便使这类事情减少到最少限度— 节约能源和物质资源本标准设有附件3:利用方案中的技术要求关于老式汽车的处理框架,特别是由于欧洲会议及其委员会的2000/53/EG守则及其德文版的问世,其中各项规定都清楚地展现在我们眼前,令人惊异的是,它囊括了M1和N1类的全部汽车.修订同VW 911 02 :2002-09标准比较,作了如下修改:— 全面地进行了修改— 取消了附件1和附件2— 附件3作了修改以前版本1994-02;1996-03;2002-091适用范围该标准作出的规定覆盖着以下几个方面:— 所作的规定与汽车合理利用计划有较强的针对性,可以满足2000/53/EG守则的要求— 所提供的适当措施,可以在样品审批书中就回收利用能力力求做好组系的审批工作— 提供了常用的汽车零件和成套设备的新材料和回收利用材料— 为汽车的使用、保养和维护,提供了所需要的衬套、垫片之类的工件和燃料— 在新型的汽车上,严禁使用老旧的衬套、垫片之类的替换件2概念B-验收产品生产过程中的购置-验收能量的利用物质的利用,目的是为了直接回收能量,但以消除有害物质为目的的发热处理则除外国际材料数据系统共5页第3页2005/64/EG守则指明,在样品审批书中,回收利用能力至少为85%,使用可能性至少为95%(计算方法见ISO 22628:2002标准)在坯料和材料数据进行B-验收之前,可以对系统中全部结构件进行彻底检测(见3.5.1条)3.2 禁用物质根据2000/53/EG守则2款4条的规定,汽车物料和结构件不可以含有铅、水银、镉或六价铬。
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完全满足:满足条款要求 不满足:不满足条款要求
36 对客户车辆进行免费清洗
1.车辆外部清洗并且擦拭干净 2.车辆内部吸尘(包含烟灰缸清洁)
完全满足:两项均满足 不满足:有一项不满足
37
服务顾问向客户介绍完工车辆已经 清洁
主动向客户介绍车辆已清洁
完全满足:满足条款要求 不满足:不满足条款要求
0
(寒冷时节可在西服外着统一外套)
1.客户到店后1分钟内有人主动接待
1.4.3
服务顾问在接车区主动迎候客户到 2.服务顾问合适地称呼客户
21 店,合适地称呼客户并做自我介 3.服务顾问做自我介绍
绍,询问来店目的
4.服务顾问询问客户来店目的
完全满足:四项全部满足 不满足:有一项不满足
0
(如服务顾问与用户非常熟悉,可不进行自我介绍)
1.4.1
19
门卫着制服,敬礼,问询客户来店 目的
1.经销商配备门卫,且门卫着制服 2.敬礼 3.主动问询客户来店目的
完全满足:三项全部满足 不满足:有一项不满足
0
1.服务顾问着上海大众标准灰色西服或经销商统一定制
1.4.2
20
服务顾问着上海大众标准制服,佩 的西服
戴胸牌
2.服务顾问佩戴胸牌/胸卡
完全满足:两项均满足 不满足:有一项不满足
完全满足:三项全部满足 不满足:任一项不满足
40
与最终支付的费用相比,维修保养 前服务顾问费用估算是否准确
最终支付的费用小于等于估算费用(10%及以内)
完全满足:满足条款要求 不满足:不满足条款要求
41
服务顾问提醒下次保养时间和里程 数
口头方式主动提醒下次保养的时间和里程
完全满足:满足条款要求 不满足:不满足条款要求
完全满足:满足条款要求 不满足:不满足条款要求
26
服务顾问介绍洗车时间和标准,询 主动询问客户是否洗车
问客户是否需要免费洗车
(亦可提供第三方洗车卡)
完全满足:满足条款要求 不满足:不满足条款要求
27
服务顾问向客户提供任务委托书并 确保任务委托书上的项目与客户需 求一致
1.在维修保养工作开始之前主动提供委托书 2.必须请用户签字确认
5.员工的真实岗位与组织机构图一致
1.所有岗位均制定了符合其职责范围的岗位描述
2.岗位描述符合上海大众管理标准要求;
完全满足:四项全部满足
3.岗位描述应覆盖上海大众标准岗位外可能的新增岗 部分满足:有一项不满足
位;
不满足:有一项以上不满足
4.所有人能知道本岗位的职责和要求
1.获得上海大众规定的培训证书;
完全满足:两项均满足 不满足:有一项不满足
33
休息区专职服务人员主动提供服务
1.服务员主动提供免费续杯 2.服务员及时清理桌面
完全满足:两项均满足 不满足:有一项不满足
34
在车辆维修保养结束时,服务顾问 主动通知客户
服务顾问主动通知客户维修保养工作结束
完全满足:满足条款要求 不满足:不满足条款要求
确保在约定的时间内交车;当不能 35 按时完成维修保养工作时,提早对 在原约定时间以内跟客户进行沟通
服务顾问邀请客户一起检查竣工车 38 辆,并向客户展示进行过的维修保 向客户展示机油尺
养项目效果。
完全满足:满足条款要求 不满足:不满足条款要求
服务顾问主动逐项解释进行过的维 1.逐项解释维修保养项目
39 修保养项目和费用明细(包括免费 2.解释总费用、工时费总额和材料费总额
项目)
3.解释至少三条免费检测项目(应包含胎压检查)
1.服务顾问陪同客户结算 2.服务顾问陪同客户取车
完全满足:两项均满足 不满足:有一项不满足
0
1.4.26
44
服务顾问送行并感谢客户,表示车 1.服务顾问向用户表示感谢
辆有任何问题都愿意提供帮助
2.送行
完全满足:两项均满足 不满足:有一项不满足
0
1.4.27
45 经销商建立了服务质量内部检查制度,检查记录完整
完全满足:两项均满足 不满足:有一项不满足
28
服务顾问主动逐项告知维修保养项 在维修保养工作开始之前主动告知将要进行的维修保养 完全满足:满足条款要求
目(包括免费项目)
项目
不满足:不满足条款要求
29
服务顾问主动告知预计维修保养费 用
在维修保养工作开始之前主动告知预计的费用
完全满足:满足条款要求 不满足:不满足条款要求
0
1.记录内饰仪表里程数和油表数
2.检查车身外观(绕车一周)
1.4.6
24
服务顾问主动引导客户一起进行车 旁四检
3.检查轮胎轮毂(外观、胎压) 4.要求客户开启后备箱(检查备胎、随车工具、三角警 示架)
完全满足:五项全部满足 不满足:有一项不满足
0
5 在车旁四检过程中 服务顾问就检测内容与客户进行
5 10
0
5 10
0
5 10
50
0
2
5
0
2
5
0
5
0
10
0
5 10
0
5
0
5 10
1.3.1 服务区域 1.3.1.1 10 服务区域(室外)
1.3.1.2 11 接车/交车区 1.3.1.3 12 业务接待区
1.3.2 其他功能区域 1.3.2.1 13 客户休息室独立 1.3.2.2 14 客户休息室舒适 1.3.2.3 15 客户休息室服务
完全满足:两项均满足
2.培训证书与在岗人员一致
不满足:有一项不满足
服务顾问配备率≥100%(只有网上注册并在岗才认可为 完全满足:满足条款要求
服务顾问)
不满足:不满足条款要求
1.所有在职从事服务顾问工作的人员与网上服务顾问注 册信息一一对应; 2.所有注册服务顾问均通过培训
完全满足:两项均满足 部分满足:第一项满足 不满足:第一项已不满足或两项均不 满足
2.服务前台:整洁、有序、有为顾客准备的烟缸;
3.无与接待工作无关的物品;
完全满足:七项全部满足
4.物品和资料摆放:整齐;
部分满足:有一项不满足
5.标牌:清晰、完好、与业务范围一一对应;
不满足:有一项以上不满足
6.着装:服务顾问着装统一且符合要求;
7.服务电话:服务电话保证时刻有人接听
以下两个区域符合相对独立要求,任一区域都不能设在
30 服务顾问主动告知预计交车时间 在引导用户到休息室之前告知交车时间
完全满足:满足条款要求 不满足:不满足条款要求
31
服务顾问主动陪同客户到休息室休 息
陪同客户到休息室
完全满足:满足条款要求 不满足:不满足条款要求
32
休息区专职服务员主动介绍免费饮 1.休息区配备专职服务员
品
2.服务员主动介绍免费饮品
完全满足:三项全部满足 部分满足:有一项不满足 不满足:有一项以上不满足
0
1.外部指示清晰;
1.3.2.6 18 客户洗手间
2.检查记录完整; 3.无异味; 4.环境整洁; 5.设备完好;
完全满足:六项全部满足
部分满足:有一项不满足
0
不满足:有一项以上不满足
6.提供卫生用品(如洗手液,卫生纸)
1.4 服务核心流程以<<CSE服务过程管理操作指南>>为考评依据
完全满足:四项全部满足 部分满足:第一,二项同时满足 不满足:第一或第二项已不满足
1.组织机构符合上海大众管理标准的要求;
2.与上海大众组织标准机构图相比,有增加的岗位应获 完全满足:五项全部满足
得分销中心的批准;
部分满足:有一项不满足
3.组织机构图在合适位置公示;
不满足:有一项以上不满足
4.与业务相关的所有员工都能体现在组织机构图中;
6.车辆按标识正确停放;
7.售后进/出站口有车辆放行控制人员和设备
1.指示标识清晰,区域整洁、有序,无破损;
2.车辆按标识正确停放;
完全满足:四项全部满足
3.服务前台到接车/交车区域正常步行时间不超过30 部分满足:有一项不满足
秒;
不满足:有一项以上不满足
4.交车区车头向外停放
1.接待区域:整洁、明亮、有序;
2011年 VW Audit II 审核表(试行版)
章节 条款号
标准条款
第一部分:服务过程管理能力
1.1 目标管理
1.1.1
1 经营目标(如售后总产值)
1.1.2
2 服务满意度目标
1.2 组织保证
1.2.1
3 经销商服务部门最新的组织机构图
1.2.2
4 岗位描述
1.2.3 1.2.4
5 服务总监资质 6 服务顾问的配置
不满足:两项以上不满足
6.沙发、坐椅和台面配置充足,无油漆剥落、破损等现
象
1.烟缸:烟蒂不超过2个;
2.客户离开后桌面、烟缸清理干净,物品复位; 3.及时为顾客提供服务; 4.服务员着装合适;
完全满足:六项全部满足 不满足:有一项不满足
5.能同时顾及到吸烟区与非吸烟区
15
0
2
5
0
2
5
0ቤተ መጻሕፍቲ ባይዱ
2
5
35
0
5
0
2.Touran服务车;
部分满足:第二项不满足,但其余四
1.5.2
47 服务车配备
3.颜色银色或白色;
项均满足
2
5
0
2
5
1.电视播放:有十套以上的节目可选择;
2.DVD播放:备有十种以上的DVD电影碟片并可播放;