山东导游考试现场问答,英语,英语导游考试

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英文导游资格证考试导游实务口试四十道题英文版

第一题导游人员的定义？导游员应该具备的基本素质有哪些？What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表第二题导游人员的基本职责是什么？List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture andthe local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment,and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during thejourney.(5)Report tourists’opinions and suggestions to the travel agency and, if necessary,help to arrange meetings for on-tour feedback.第三题导游员应该怎样熟悉接待计划？How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agencythat organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the wholeroute of this group全程路线, places of departing and entering出入境地点, transportation交通工具and so on. The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。

山东导游考试试题

山东导游考试试题山东导游考试试题山东，位于中国东部沿海地区，是一个拥有悠久历史和丰富文化的省份。

作为一名导游，了解山东的历史、文化和景点是必不可少的。

在这篇文章中，我们将探讨一些山东导游考试试题，以便更好地了解这个美丽的地方。

1. 山东的省会是哪座城市？山东的省会是济南。

济南是山东的政治、经济和文化中心，拥有丰富的历史和文化遗产，如千佛山、大明湖等。

2. 山东的四大名胜是哪些？山东有很多著名的景点，但被公认为四大名胜的是泰山、嵩山、庐山和衡山。

泰山是中国五岳之一，也是世界文化和自然遗产。

嵩山、庐山和衡山也都是中国著名的名山。

3. 山东的传统美食有哪些？山东有许多美食，其中最有名的是鲁菜。

鲁菜是中国八大菜系之一，以其鲜美的味道和独特的烹饪方法而闻名。

其他传统美食还包括烟熏大闸蟹、炒花甲、烤鸭等。

4. 山东的历史名人有哪些？山东是中国历史上许多重要人物的故乡。

其中最著名的是孔子，他是中国古代最伟大的思想家和教育家之一。

其他历史名人还包括曹操、曹丕、孙权等。

5. 山东有哪些重要的历史事件？山东有许多重要的历史事件，其中最著名的是齐桓公变法。

齐桓公是春秋时期的一个国君，他通过一系列改革措施，使得齐国成为当时最强大的国家之一。

这个事件对中国历史产生了深远的影响。

6. 山东有哪些著名的文化节日？山东有许多重要的文化节日，其中最著名的是春节和中秋节。

春节是中国最重要的传统节日，人们会举行各种庆祝活动，如舞龙舞狮、放烟花等。

中秋节是中国传统的团圆节日，人们会赏月、吃月饼等。

7. 山东有哪些著名的剧种？山东是中国戏曲的发源地之一，有许多著名的剧种。

其中最著名的是山东梆子，它以其独特的唱腔和表演形式而闻名。

其他著名的剧种还包括京剧、豫剧等。

8. 山东有哪些重要的文化遗产？山东有许多重要的文化遗产，如孔庙、孔府、孔林等。

孔庙是孔子的祭祀场所，也是中国现存最大的孔庙。

孔府是孔子后裔的居住地，保存了许多珍贵的文物。

孔林是孔子和他的家族成员的墓地。

英语导游证考试试题及答案

Part Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on Tourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.3. Please name five famous mountains in China.They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Yangtze River, there are three famous pavilions, what are they?They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of Tourism of China？What is its origin?The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEasternHan Dynasty bronze ware “Horse on Flying Swallow”.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.15. What are the “Four Treasuresof Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.22. What are the local specialties in JiangsuProvince?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.23. What is the promotion slogan of Zhejiang Tourism?“Lyrical Land, Scenic Zhejiang”24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia ButtonsMarket, HainingChinaLeatherTown and YongkangHardwareTown.27. Please name four private libraries in ZhejiangProvince.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in ZhejiangProvince.They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.29. Please name eight rivers in ZhejiangProvince.They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.33. What were the Five Buddhist Temples rated in Southern Song Dynasty?They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sumsin Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please nameat least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.16.What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Yue Fei, Yu Qian and Zhang Changshui.Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, Viewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New Top Ten” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a MistyForest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its “Three Most” among grottoes carvings in China:1) There are Most Yuan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?In history, WestLake has been dredged five times.The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which itwas forbidden to plant any water vegetation to prevent the lake from becoming overgrown.34.Can you name some universities and colleges in Hangzhou? (name at least five)And how many higher educational zones have been completed in Hangzhou?They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.35. Why is it said that WestLake is a lagoon?WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it wasseparated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）[Examples I]Question: What preparations should the local guide make before receiving the tour group? Answer:1.Operational preparations including double-checking the inter-agency transmittal, groupbooking sheets and the tour reception plan, preparing the day-by-day itinerary andconfirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.2.Get himself linguistically prepared. Get himself acquainted with popular topics anddomestic and international current affairs and arm himself with general knowledge fortravel.3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, theagency flag etc.4.Get himself psychologically prepared.and make himself look professional.1、接团前，地陪应做好哪几方面的准备工作？（1）业务准备。

3.2019山东省赛导游服务赛项英语口语测试题库

2019年山东省职业院校技能大赛导游服务赛项——导游英语口语测试题库Dialogue 1Perform as a tour guide to welcome your tour group from Australia at the airport. When meeting the group, you need to check with the tour leader Mr. Grant to make sure this group is what you are expected to take. Your dialogue with the tour leader will include the following parts:A. Greeting;B. Check the group’s information;C. Introduce yourself, your company and extend your welcome;D. Inquire details concerned.Dialogue 2As a local guide, you are on the way to Taishan Mountain. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of Taishan Mountain;B. Introduce the main scenic spots in Taishan Mountain;C. Answer relevant questions;D. Give safe precautions.Dialogue 3Perform as the tour guide, you were stuck in the traffic jam when you went to the airport to pick up a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons for being late.C. Give some solutions.Dialogue 4Suppose you are a tour guide, after picking up your group at the airport, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points:A. Soothe the guest and tell him to prepare the boarding pass and luggage tag.B. Ask for the details about the luggage: size, color, material, etc...C. Contact the concerned department of the airport for luggage loss procedures Dialogue 5Act as a local guide. Now, you are taking a tour group of 20 tourists from the airport to the hotel. You are talking with them when the coach is about to start. Your dialogue will include the following points:A. Introduce yourself, your travel agency and the driver.B. Give a brief introduction to the city and the hotel.C. Answer some questions asked by the guests.Dialogue 6Suppose you are a tour guide. You approach the front office of Shandong Hotel to check in for your tour group. Your dialogue will include the following points:A. Tell receptionist who you are.B. Check in for your tour group of 20 tourists.C. Ask for bellman to carry the luggage.D.Tell the front office the time of morning call.Dialogue 7Perform as a local guide. After arriving at the hotel with your group, you need to advise the necessary information and answer some questions of the tourists. Your dialogue with the tourists will include the following points:A. Introduce the facilities of the hotel.B. Introduce the precautions for staying in the room, especially the storage of valuables, the emergency exit and safe escape route of the hotel.C. Introduce the time, place and dining form of the tour group's dinner today. Dialogue 8Suppose you are the tour guide and you are leading your tour group to their rooms. But one of the tour group members is not satisfied with his room because the shower inside the bathroom is broken and the window cannot be opened. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Ask the guest for the reasons of dissatisfaction.C. Promise to talk with the hotel manager and change the room if it is available. Dialogue 9Perform as a local tour guide to verify the itinerary with Mr. Smith, the tour leader after assigning the rooms. You find that there are two more tourist attractions in his tour plan. Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C. Offer the possible solutions as well as the compensations.Dialogue 10As a local guide, you are discussing the itinerary with the tour escort, Mr. Smith. Due to the influence of the typhoon, all outdoor scenic spots will be closed tomorrow. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the reason to Mr. Smith and ask him to appease the tourists.C. Offer the possible solutions as well as compensations.Dialogue 11As a local tour guide, you are talking about the itinerary with the tour escort, Mr. Smith. Your dialogue will include the following points:A. Ask Mr. Smith for the tourists’ expectation of the tour in the city.B. Briefly introduce some famous tourism attractions in the city.C. Give some suggestions about the tour arrangement.Dialogue 12As a tour escort, after discussing the tour with the local tour guide, you are explaining schedule of tomorrow to your tour group at the end of the dinner. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the departure time and return time.C. Tell the tourists the time of morning call.D. Tell the tourists to go to bed early this evening and be on time tomorrow morning. Dialogue 13Act as a local tour guide. It is the first meal time. When ten dishes with a soup as stipulated in the contract are served, two tourists tell you that they are Buddhist and ask Mr. Wang to arrange vegetarian meal for them. They say they mentioned this when they signed up for the tour. Make a dialogue with them. Your dialogue will include the following points:A. Tell the tourists that you will confirm it with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 14One of your guests wants to know something about Chinese cuisine, especially Shandong cuisine. Act as a local tour guide and make a dialogue with him. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine and Shandong cuisine.B. Introduce some special dishes.C. Recommend some restaurants.Dialogue 15As a local tour guide, you are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:A. Introduce the importance of Confucius in Chinese history.B. Give a brief introduction to Confucius temple.C. Answer some relevant questions.Dialogue 16The tourist is interested in Chinese paper-cut and wants to learn the art of paper-cutting on the free Day. As a tour guide, please introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Introduce some places where the tourist can learn the art of paper-cutting.C. Answer the relevant questions.Dialogue 17Perform as a local guide in Jinan. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to have the genuine snacks in Jinan.C. Tell the guests to pay attention to food hygiene.Dialogue 18A member of an inbound group asks to cancel his journey for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reasons for cancellation.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 19Suppose you are the tour guide, you are leading a 26-member tour group to Mengshan Mountain. An old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reasons and show your understanding.B. Give them some precautions, and grant their request.C. Make clear the meeting place, time, the bus number, your phone number, etc... Dialogue 20Perform as a tour guide taking a group to the seashore of Qingdao. Make sightseeing precautions before the group begins the tour. Make a dialogue with the tourists. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Perform as a tour guide. Today is a free day, and one of your tourists wants you to go shopping with her. But you have already had an appointment. Your dialogue with the tourist will include the following parts:A. Explain the reasons why you cannot go with her.B. Introduce some local products and write down the name of the stores.C. Remind her of coming back earlier.Dialogue 22Suppose you are a tour leader. Some tourists would like to watch the performance of Qingdao City Light Show in the evening. Your dialogue will include the following points:A. Introduce Qingdao City Light Show to these tourists.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the Light Show.C. Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the Light Show.Dialogue 23As a local guide, you are heading for Taierzhuang Ancient Town with the tour group. However, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort, Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.C. Make a good arrangement for the two guests.Dialogue 24As the local guide, you are on the way to the Penglai Pavilion when a tourist suddenly faints and falls to the floor. After briefly checking the tourist, you have a conversation with Mr. Smith, the tour escort. Your dialogue will include the following points:A. Tell him the symptoms are quite like those of a heart attack.B. Tell him that you have to stop the coach and call an ambulance.C. Ask him to give you a hand to comfort the group.Dialogue 25An American tourist loses his passport while the group is doing sightseeing. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Offer the solutions to the tourist for the loss.B. Ask for photos for a new passport.C. Tell the tourist to declare the loss.D. Tell the tourist he should cover the extra expense himself.Act as a local guide .You receive a call from a tourist who gets a serious headache and a sore throat after registration. You rush to his room and make a dialogue with him with the following points:A. Inquire about the symptom.B. Help him to get some medicine at the clinic in the hotel.C. Tell him to pay the medical expenses himself.D. Persuade him to stay in the hotel, and arrange the meal for him.Dialogue 27Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room. Your dialogue will include the following points:A. Soothe the guest.B. Inquire the details, including the color, the size of the diamond necklace, etc...C. Offer solutions.D. Tell the tourist the hotel regulations of the valuables again.Dialogue 28Suppose you are the tour guide, two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Figure out the identities of the guests’ friends.B. Tell them that you’ll have to get the permission of the tour leader and other tourists first.C. Tell them to get their friends’ ID Cards and travel fee ready.Dialogue 29Act as a local guide. You are taking a tour group in Shandong province during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Give a brief introduction to Wushu, such as Taijiquan.B. Give a brief introduction to the customs of the spring festival.C. Answer some questions asked by the tourists.Dialogue 30A tour group is now on the way to the Qingdao airport. Perform as the tour guide to give a farewell speech to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank the guests for their good cooperation.B. Ask the tourists for some advice.C. Make an apology to the tourists for anything unsatisfied during the trip.D. Give the best wishes to them.。

山东导游证考试试题

山东导游证考试试题一、单项选择题（每题1分，共20分）1. 山东省的简称是：A. 鲁B. 豫C. 冀D. 苏2. 下列哪座山不属于山东省的“五岳”之一？A. 泰山B. 华山C. 崂山D. 千佛山3. 山东省的省会是：A. 青岛B. 济南C. 烟台D. 威海4. 山东省内最长的河流是：A. 黄河B. 长江C. 淮河D. 海河5. 下列哪项不是山东的传统手工艺品？A. 潍坊风筝B. 淄博陶瓷C. 扬州漆器D. 济南刺绣6. 山东省的地理位置位于中国的：A. 东北部B. 东部C. 西北部D. 南部7. 下列哪座城市被称为“泉城”？A. 济南B. 青岛C. 烟台D. 威海8. 山东省的海岸线总长度约为：A. 2000公里B. 3000公里C. 1500公里D. 2500公里9. 下列哪项不是山东省的非物质文化遗产？A. 鲁剧B. 吕剧C. 京剧D. 泰山石敢当传说10. 山东省的气候类型属于：A. 温带季风气候B. 亚热带季风气候C. 热带雨林气候D. 寒带气候11-20. （略，类似结构的题目）二、多项选择题（每题2分，共10分）21. 下列哪些景点位于山东省境内？A. 泰山B. 故宫C. 趵突泉D. 长城22. 山东省的传统节日包括：A. 春节B. 端午节C. 七夕节D. 泼水节23. 下列哪些是山东省的著名特产？A. 烟台苹果B. 龙井茶C. 德州扒鸡D. 东阿阿胶24. 山东省的著名历史人物包括：A. 孔子B. 曹操C. 诸葛亮D. 孙中山25. 下列哪些属于山东省的旅游资源？A. 自然风光B. 文化遗产C. 购物商场D. 红色旅游三、判断题（每题1分，共10分）26. 山东省是中国人口最多的省份。

（）27. 孔子的故乡位于山东省的曲阜市。

（）28. 山东省的省花是牡丹。

（）29. 青岛是中国著名的啤酒之城。

（）30. 黄河的入海口位于山东省。

（）31-35. （略，类似结构的题目）四、简答题（每题5分，共20分）36. 请简述山东省的地理位置特点。

山东导游资格面试内容

山东导游资格面试内容山东导游资格面试内容大概有这么些方面哈。

一、景点讲解1. 泰山。

泰山那可是五岳之首哇，去给游客讲泰山的时候，得把泰山的雄伟壮观描述出来。

比如说泰山的日出，那景色，真就像一幅绝美的画卷在你眼前徐徐展开。

你可以跟游客讲在泰山顶上等待日出的时候，那种又冷又兴奋的感觉，冷是因为山高风大，兴奋是因为马上就能看到那一轮红日喷薄而出啦。

而且泰山的历史文化底蕴深厚得很呢，一路上的碑刻，那都是各个朝代留下来的宝贝，像什么“五岳独尊”的石刻，那可是泰山的标志性景观之一。

2. 三孔。

孔庙、孔府、孔林这三孔也是面试里常常会涉及的内容。

先说孔庙，那是祭祀中国古代著名思想家和教育家孔子的祠庙，建筑宏伟，红墙黄瓦特别有气势。

在里面走的时候，就感觉像是在穿越回古代，感受着儒家文化的庄严。

孔府呢，那是孔子的世袭衍圣公的后代居住的府第，里面的布局精巧，能看到以前古人的生活场景。

孔林就更有意义啦，那是孔子及其后裔的家族墓地，里面古木参天，走在里面就有一种庄严肃穆的感觉。

3. 蓬莱阁。

蓬莱阁那可是充满了神话色彩的地方。

你得跟游客讲八仙过海的故事，就在蓬莱阁这个地方，八仙各显神通渡过大海。

而且蓬莱阁的建筑也很有特色，在海边的楼阁，远远看去就像是仙境里的建筑一样。

站在蓬莱阁上，看着大海，那种海天一色的美景能让人陶醉，还能闻到大海的那种咸咸的味道呢。

二、导游规范问答1. 游客在景区走丢了怎么办？这时候可不能慌，先在原地等一会儿，看看游客会不会回来找。

如果等了一会儿还没回来，那就赶紧联系景区的工作人员，让他们帮忙一起找。

同时呢，也要跟团队里的其他游客说一下情况，让大家不要担心。

然后通过游客留下的联系方式试着联系他，比如说打电话或者发信息啥的。

2. 游客对住宿不满意怎么办？要先耐心地听游客的意见，看看是哪里不满意，是房间太脏，还是设施不好。

如果是小问题，就赶紧联系酒店的工作人员来解决，比如说让他们换床单、修空调之类的。

要是大问题，就得考虑给游客换房间或者换酒店啦，当然要跟游客好好沟通，让他们知道你在努力解决问题。

英语导游面试-知识问答36题

英语导游考试--导游知识问答36题1、Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?1)Firstly, the tour guide should apologize to the tour group, tourleader and national guide.2)Then the tour guide should explain the matter and express hissincerity to serve the tour group.3)The guide should take actions to make up for the fault and tryto win trust from the tourist.4)As required by the case, the tour guide may makecompensation for the tourists.2、When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?1)First, the local guide should contact the hotel and restaurant to cancel theaccommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep theoriginal project, the tour guide should try to retain the mostrepresentative and unique scenic spots.3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast asthey can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.5．Xiaoli, a national guide, found that a senior tourist got lost when he took a tour group for sightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?1) He and tour leader should look for the guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station or other management sectors of the resort area for help.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.6. In what circumstance will the tourists get lost?1) The tour guide doses not speak the parking lot and route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address or route when looking around on their own or doing shopping.7. How to avoid traffic accidents during tour?1) Before the tour, the tour guide should remind the driver to check the bus, and if anything wrong was found with the bus, it should be replaced.2) When planning itinerary, the tour guide should consider the time needed for driving and should never hasten the driver to drive fast or over speed.3) If the weather is bad, or the road is in poor condition, the tour guide should alert the driver to take care.4) The tour guide should prevent other people to drive the bus and remind the driver not to drink8. If a tourist had a cold and fever after check-in, what should the guide do?1) The guide should show concern to the tourist and persuade him/her to see a doctor and help the tourist contact clinic or accompany the tourist to hospital.2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. And the guide should make arrangement for the tourist’s meals.3) The tour guide should make it clear to the tourist that he/she should pay for the fare.4)The guide is forbidden to give medicine to tourists.9.What should the guide do if a tourist feels carsick or airsick?1) Ask the tourist to tighten his belt to ease the disease.2) Ask the tourist to take the medicine he carries.3) As the tourist gets better,the guide should tell him not to drink alcohol or eat too much.4) The tour guide should consult with the tour leader to let the tourist sit in the front or middle of the bus.10. During the tour, if some young people ask the local guide to take them to the nearby seaside or lake for swimming, what should the guide do?The tour guide should remind tourists of the danger and dissuade them from going swimming.If the tourists insist on this idea, the guide can organize them to swim in the swimming pool and remind them be careful.11.An old couple from a foreign group asked for breakfast in their room? Is this reasonable?It is reasonable for the couple to ask for such service. If the hotel provides room service, the guide should help meet the needs of the guests and tell them that the service charge is paid by themselves.12. How should the local guide determine and notify the time of morning call?Before leaving the hotel, the local guide should confer with the tour leader to determine the time of the morning call for the next day and ask the tour leader to inform the tour group.And the local guide should ask the front desk or the floor service counter or the operator to give the morning call.13.How does the local guide conduct a sightseeing tour on the way to the scenic spots?1) Repeat the schedule of the day, including the time and place of lunch and dinner, how long it will take to arrive at the destination, and important international and domestic news of the day.2) In sightseeing tour, tour guide should introduce local customs, culture and landscape, and answer tourists' questions.3) Introduce the scenic spots they are going to visit.4) If it is a long-distance trip to the destination, the tour guide should activate the atmosphere by talking about some interesting problems or organizing some recreational activities.14. How should the local guide help the guests with their first meal?Before the meal, the local guide should tell the guests how, where and when to have the meal.He should also let the guest know some rules. For example, he should tell guests that they should pay for the extra drinks and dishes they order.15.A tourist group is traveling in a coastal city in Southeast China. Half an hour after dinner, many tourists began to vomit, diarrhea, and some even had a fever. How should tour guide deal with this situation?The tour group was identified as food poisoning.First of all, the tour guide should help tourists detoxify by making them drink more water.Then send the tourists to the hospital for treatment and ask the doctor to write a certificate.Finally, the tour guide should report the matter to the travel agency and the restaurant should be held responsible.16.While walking around the residential area, the tourists suggested to the guide a tour of the residents' houses. How should the tourist guide respondto this suggestion?The tour guide should tell the tourists that it is impolite to visit strangers' homes unexceptedly, which will cause unnecessary trouble and misunderstanding.If the tourists insist on this advice, the tour guide should first seek the consent of the local residents and remind the tourists to respect the local customs.17. A tour guide receivedcalls from tourists who said they had been robbed of their mobile phones andwallets and asked them to report the theft to the police. What should a tourguide do?1) The tour guide shouldimmediately report the incident to the police, telling them the time, place andway of the incident, the name of the victim and the stolen goods.2) Report the matter to thetravel agency and ask for instructions.3) Appease the tourists andcontinue the trip.4) Write a report on theincident, which should include the nature of the incident, the action taken,the reaction of the victim and the request.18. What should the tour guidedo if the tourists faint from heat stroke?1) First of all, the guideshould transfer the tourists to a shady place with the help of others.2) Then the guide should askthe tourist to lie on the ground and unbutton his clothes to cool him down.3) Ask the tourist to takesome medicine or put pressure on his plitrum to revive him.4) If the situation isserious, take the tourist to a nearby hospital.19 A foreign visitor raised anumber of controversial issues during his visit, such as human rights and birthcontrol. What should the guide do?1) The tour guide should introduce and explain our country's policies totourists so as to eliminate misunderstandings.2) The tour guide can analyze the special national conditions of our countryand seek common ground while reserving differences.3)If the tourist has the purpose of malicious attack and slander, the tourguide should refute his views firmly and avoid conflict with him at the sametime.20. A tour group requests to go to the local churchfor religious service. How should the tour guide handle it?1)Before obtaining permission from the church and the police, the tour guideis not allowed to meet the requirements and arrange to visit the local church.2) If tourists distribute religious leaflets in China, the tour guide shouldstop them and introduce China's religious policy, that is, foreigners are notallowed to preach and distribute religious leaflets in China without permisson.3) If the tourists do not comply with the policy, the tour guide should be timely report it to the police.21. During one trip, the tour leader asked the local guide to change to a better hotel and claimed that he had contacted one. In this case, what should the local guide do?1) The local guide should tell the tour leader that the cost of replacing the hotel and the price difference will be paid by the tourists.2) The local guide should report it to the travel agency so as to arrange other matters.3) The local guide should reconfirm the reservation to ensure that there are enough rooms in the hotel.4) At the same time, the guide should cancel the original reservation and apologize for the cancellation.22. A tourist requests to change a room because his roommate snores so loudly that he could not fall asleep at night. How should the national guide handle the problem?1)First the national guide should ask the tour leader to make adjustment among the tour group.2) If this method fails, the national guide should negotiate with the hotel to arrange an additional room for the guest and make it clear to the guest that he should pay for the relevant expenses.23. A tour group has reserved Chinese meal for their lunch at the first place. However, just half an hour before the lunch, the tourists propose to have western food. What should the tour guide do for the time being?First, the tour should explain the policy to the tourists that the cancellation and change of meal should be proposed three hours ahead of schedule.Otherwise, the restaurant would not accept the requirement. If the tourists insist on having western food, the tour guide may have the tourists order and pay for the meal by themselves.Besides, the guide should tell the tourists that they could not get a refund for not having the Chinese food.24. What should the tour guide do if a tourist invites him to have a meal?First the tour guide should decline the invitation politely with thanks. If it could not be turned down, the tour guide should go for the meal punctually. During the meal, the tour guide should introduce the characteristic of local dish to the tourists and be careful of his manner to avoid overshadowing the host.25. Due to the contradictions among the members of the tour, some tourists ask for their own meals. In this case, the original order must be redistributed. How should tour guide deal with it?1) First of all, the guide should analyze the difficulty of meeting therequirements, and ask the tour leader to mediate and solve the conflictsbetween the tourists.2) If someone insists on having meals separately, the tour guide should tell the guest to pay the extra fee himself and inform the restaurant to prepare meals.26.After receiving emergency call from home, a foreign tourist askedto stop the tour. How should tour guide deal with this situation?1) The tour guide can meet the requirements after consulting with reception travel service and organizing agency.2) The service fee shall be refunded on a prorata basis.3) Finally, the tour guide can help tourist book his tickets and manage separate visa and procedures for leaving tour group.27. As the tourists were having their first meal at the restaurant, two tourists stated that they could not eat meat because they were Buddhists and demanded the tour guide to prepare vegetarian food for them. What’s more, the guests said that when they registered for the tour they had put forward this special requirement to the travel agency. How should the local guide handle the matter?1) The local guide should contact the travel agency first to confirm whether their special requirement for vegetarian food had been proposed to the travel agency and whether the requirement had been stated in the tour contract.2) If it was the travel agency that made the mistake for carelessness, the tour guide should try to prepare food for the guests as required and stated in the tour contract.3) If it was not stated clear in the contract, the tour guide should stabilize the tourists first and try to meet their need by consulting with the restaurant.4) If the restaurant could not make it, the tour guide should help to contact other restaurant. The two tourists could not have the original meal refunded and they should pay for the vegetarian food by themselves.28. As the tour group was about to have a walk on Pedestrian Street , some tourists claimed that they had visited the street and they would go to Seaside Park instead. Moreover, they request that the tour bus give them a lift. What should the tour guide do?If time permits and there is tour bus available, the tour guide should try his/her best to manage by consulting with the driver.If no tour bus is available, the tour guide should give directions to the tourists and help to get a taxi for the tourists.Besides, the tour guide should remind the tourists to write down the name and telephone number of the hotel and not to return too late.29. The foreign tourists demand to visit the non-open districts, what should the tour guide do?First the tour guide should tell the tourists that they must get permission of the local police station and tourism bureau if they want to pay a visit to the non-public districts.And the procedure of applying for the certificate is as follows:1) Hand in the passports and residential certificates;2) Provide relative certification for travelling;3) Fill in the application form.30. If the tourists get drunk, how should the tour guide handle it?1)The tour guide should stop them in time to prevent the accident from getting worse.2)If what the tourists have done violates the law, the tour guide should report it to police and the travel agency.3)Besides, the tour guide should assist relevant departments to settle the matter and ensure that the tour could be carried out successfully.31. What principles should tour guide follow in receiving elderlytourists?1) When receiving elderly tourists, the guide should ensure thateverything is smooth and stable.2) The tour guide should speak slowly and loudly whenintroducing the scenic spots.3) The tour guide should be cautious that the aged touristsshould avoid sightseeing while walking.4) The trip should be easy and relaxing, and the safety oftourists must be highly valued.32.After reuniting with a long lost relative, a tourist suggested that the relative should travel with the group. What should tour guide do?1) The tour guide should obtain permission from the tourleader and other tourists.2) With the consent of the tour troup, the tour guide should handle relative procedure for the tourist to join the group, including showing valid papers, filling related forms and making payment.33. During the tour, a British tourist found a favorite jade carving. However, just as he was about to buy, he f ound a small flaw, which was the last one in the shop. Therefore, the tourist left the tour guide a sum of money and asked him to buy one and then ship it to Britain. How should tour guide deal with this requirement?1) Generally speaking, the guide should refuse politely.2) If he can not refuse, he should ask the competent department of the travel agency for instructions.3) If the tourist's request is accepted, the guide should ask the tourist for enough money for buying and transporting the goods.4) In addition, the tour guide should mail the invoice, shipping documents and receipts to the tourist, and send copies to the travel agency for inspection.34. How to avoid such accidents as missing flights?1) The tour guide should confirm the ticket and the exact time for the airplane.2) Before leaving, the tour guide should not take tour groups to vast and and complex areas . And the guide should not take tourists to shop or in exceedingly crowded places.3) In addition, enough time should be left for boarding. Generally, if taking trains, tourists should reach the railway station one hour before schedule. If taking domestic flights, tourists should arrive at the airport one and half an hour beforehand and two hours for international flights in advance.35.One member of an air-travel tour group lost his ID card and the tour group travels by airline，how should the tour guide deal with it?1) First of all, a loss certificate should be issued by local travel agency.2) Then the owner would report the loss to local police station with the certificate.3) A certification of identity will be issued by the police office after verification.4) The security personnel would permit passage with the certification.36.If a tourist from Hong Kong lost his pass，how should the tour guide deal with it? 1) Report it to the travel service immediately and showproof. 2) Report the loss to the police station, which would issue a one-off passport for the tourist. 3) Tell the tourist that he should cover all the expenses.。

山东导游资格考试导游服务能力考试题库-导游服务规范知识问答及参考答案(180道)

山东导游资格考试导游服务能力考试题库-导游服务规范知识问答及参考答案（180道）1.地陪导游服务的对象分为哪两大类型？答：分为旅游团队和散客两大类型。

地陪导游应该遵照特定的程序和标准向他们提供导游服务。

2.地陪导游接待服务流程可分为哪几个阶段答：（1）服务准备；（2）接站服务；（3）入店服务；（4）核对、商定日程；（5）参观游览服务；（6）食、购、娱服务；（7）送站服务；（8）善后工作。

3. 地陪接待阶段前的准备工作主要有哪几个方面？答：（1）熟悉接待计划；（2）落实接待事宜；（3）知识准备；（4）物质准备；（5）形象准备；（6）心理准备。

4.什么是地陪导游服务的业务准备？包括哪些内容？答：业务准备是指地陪导游对其所接待的旅游团情况的掌握和所做的预先计划安排，包括熟悉接待计划和落实接待事宜。

5.地陪导游的接待计划分为哪两种？答：分为入境旅游团的接待计划和国内旅游团的接待计划。

6.地陪导游在接到旅游接待计划后，要认真阅读。

应重点了解哪些方面的信息？答：（1）旅游团基本信息。

包括组团社信息、旅游团队信息；（2）旅游团成员情况；（3）旅游团抵离本地情况；（4）旅游团交通票据情况；（5）特殊要求和注意事项。

7.地陪导游要预先了解旅游团交通票据情况，主要包括哪些内容？答：（1）赴下一站的交通票据是否已经订妥；（2）有无变更和更改后的落实情况；（3）有无返程票（若有，是否落实）。

8.地陪导游要预先了解旅游团成员的基本情况，包括哪些内容？答：包括人数（男性、女性、儿童数）、姓名、性别、国籍（省份、城市）、年龄、职业、文化层次、宗教信仰、风俗、饮食习惯等。

9.地陪导游要预先了解旅游团的基本情况，包括哪些内容？答：（1）旅游团的团名、团号、电脑序号；（2）领队姓名与电话；（3）全陪姓名与电话；（4）旅游团种类；（5）旅游团等级；（6）旅游团费用结算方式。

10.地陪导游要预先了解旅游团抵离本地情况，主要包括哪些内容？答：（1）抵离时间；（2）所乘交通工具类型；（3）班次（车次、船次）；（4）使用的交通港（机场、车站、码头）的名称。

山东现场导游考试（面试）问答题集锦

⼭东现场导游考试（⾯试）问答题集锦(⼀)
1、在旅游团抵达的前⼀天，地陪应当与有关⼈员⼀起检查各项接待⼯作的落实情况，具体来说包括哪些事宜？除此以外，地陪个⼈还应做好哪些准备⼯作？
2、在旅游团队前往饭店过程中，地陪要做哪些⼯作？
3、在参观游览途中，地陪应该做哪些⼯作？到达景点前后应交代哪些注意事项？
4、旅游团在离开本站（地）之前，地陪应做好哪些准备⼯作？
5、什么是导游讲解的“突出重点法”，要突出的是什么？
6、全陪在上团前应当了解和掌握该团的哪些具体情况？
7、散客旅游与团队旅游有哪些区别？
8、由于客观原因，旅游团要提前离开某地，地陪导游员应做好哪些⼯作？
9、由于天⽓原因去上海的飞机不能按时起飞，各国外宾情绪低落，对你⼤吵⼤闹⼗分不满，在这种情况下，地陪应如何处理？
辅导:东现场导游考试（⾯试）问答题集锦(⼆)
1、地陪导游在赴饭店途中服务包括哪⼏个⽅⾯？
2、请给⼀个台湾来济南的旅游团致⼀段欢迎辞？
3、假如你是全陪导游员，当你接待⼀⽇本团来济南旅游，当旅游团到达后，请问你怎样为他们服务？
4、全陪导游在各站服务中应当注意哪⼏个事项？
5、假如你是某国际旅⾏社领队导游，你将带⼀豪华团到新西兰旅游，请问在开出国前的说明会内容包括哪些？
6、由于宗教信仰、⽣活习惯、⾝体状况等原因，游客饮⾷⽅⾯提出特殊要求该怎么办？
7、假如在带团住店中发⽣⽕灾，请问你怎样处理？
8、当你接团中出现空接的情况，请问怎样处理？
9、如果⼀外国客⼈在旅游过程中出现因病死亡，你怎样处理？
10、处理旅游者个别要求的基本原则是什么？。

山东导游考试试题

山东导游考试试题山东，作为中国东部沿海的省份，以其丰富的历史文化和壮丽的自然景观而闻名。

山东导游考试试题旨在测试考生对山东省的地理、历史、文化、旅游资源等方面的知识掌握程度。

以下是一份模拟的山东导游考试试题内容：一、单项选择题（每题2分，共20分）1. 山东省的省会是以下哪个城市？A. 青岛B. 济南C. 烟台D. 威海2. 下列哪项不是山东的著名历史文化遗产？A. 泰山B. 孔庙C. 龙门石窟D. 蓬莱阁3. 被誉为“天下第一泉”的是山东的哪个景点？A. 趵突泉B. 黑虎泉C. 珍珠泉D. 百脉泉4. 山东省的海岸线总长度是多少？A. 2000公里B. 3000公里C. 3500公里D. 4000公里5. 下列哪项不是山东的传统手工艺品？A. 鲁锦B. 鲁绣C. 紫砂壶D. 潍坊风筝二、多项选择题（每题3分，共15分）6. 山东省的著名旅游城市包括以下哪些？A. 济南B. 青岛C. 烟台D. 威海7. 下列哪些是山东的非物质文化遗产？A. 鲁剧B. 鲁绣C. 鲁菜D. 鲁锦8. 山东的著名山岳包括以下哪些？A. 泰山B. 崂山C. 蒙山D. 华山三、填空题（每空1分，共10分）9. 山东省的简称是______，其行政区划代码是______。

10. 孔子的故乡位于山东省的______市。

11. 山东的四大名山分别是______、______、______和______。

四、简答题（每题5分，共10分）12. 简述山东的地理位置和主要的自然景观。

13. 描述一下山东的鲁菜特点及其代表性菜肴。

五、论述题（15分）14. 论述山东的历史文化对现代旅游业发展的影响。

答案解析：1. B. 济南2. C. 龙门石窟（龙门石窟位于河南省洛阳市）3. A. 趵突泉4. B. 3000公里5. C. 紫砂壶（紫砂壶是江苏宜兴的传统手工艺品）6. A. 济南 B. 青岛 C. 烟台 D. 威海（均为山东省的著名旅游城市）7. A. 鲁剧 B. 鲁绣 D. 鲁锦（鲁菜不是非物质文化遗产）8. A. 泰山 B. 崂山 C. 蒙山（华山位于陕西省）9. 简称是“鲁”，行政区划代码是“370000”。

山东导游考试英汉互译

汉译英1．山东省旅游局Shandong Provincial Tourism Administration文化圣地，度假天堂The Holy Land of Culture, the Paradise for Holidays好客山东欢迎您！Friendly Shandong welcomes you!2．黄河总长5464公里，是中国第二大河，仅次于长江。

The Yellow River, with a total length of 5,464 kilometers, is the second longest river in China, just next to the Yangtze River.3．联合国教科文组织United Nations Educational, Scientific and Cultural Organization (Unesco)世界旅游组织World Tourism Organization (WTA)世界旅行社协会World Association of Travel Agencies国际航空运输协会International Air Transportation Association (IATA)4．山东号称“文化圣地，度假天堂”。

泰山在这里崛起，黄河在这里入海，孔子在这里诞生，奥运在这里扬帆。

Shandong boasts “the Holy Land of Culture, the Paradise for Holidays”, in which Mt. Tai stands abruptly, the Yellow River empties into the sea, Confucius was born and the Olympic Games set sails.5．当乘客离开大型客机，艾丽丝•贝克和亨利•费希尔走向前问候他们。

贝克小姐和费希尔先生是乘客服务代表。

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山东导游考试现场问答,英语,英语导游考试山东导游考试现场问答英语山东英语导游现场考试试题Questionsontheskillsoftourguiding1.aftermeetingyourguestsattheairport,whataretheimportantthingsyoushoul ddobeforeshowingthemtotheawaitingcoach?(1)checkthenumberofthetouriststogetherwiththetourescort(tourleader)andt henationalguide.(2)askforluggageclaimcardsandgivethemtotheporterssothattheluggagecan becarriedtothehotelsasquicklyaspossible.2.whatshouldbementionedinawelcomespeech?(1)greetthetourmembersonbehalfofthetravelservice.(2)introduceyourselfanddriver.(3)expresswishestoservethetouristssincerelyandhonestly.(4)wishthetouristsapleasantjourneyandwonderfulstay.3.whatshouldyoudowhenthetouristsareleavingtheairportwithyoutothecityp roper?(1)introducethemainbuildings,attractions,scenesandviewsontheway.(2)interpretethelocalhistory,geography,population,areas,climate,culture,cu stom,cuisineandsoon.(3)tellthenameofthehotel,class,locationandotherdistinctivefeatures.(4)informthetourmemberstheplaceandtimetogatherandtheparkingplaceofth ecoach.4.whatshouldatourguidedoonthewaybackfromthelocalscenicareas(spots)?(1)helpthegroupmembersrecallwhattheyhavevisited,givingsupplementary explanation,andanswerquestions.(2)introducethesightseeingenroute(ifthereturnroutediffers)(3)givebriefingsonthefollowingday’sitinerary,thetimeandplacethatallmembersshouldmeetforsettingout. (4)remindthetourmembersoftakinggoodcareoftheirpersonalpossessionsand helpthemgetoff.5.whatshouldatourguidepayattentiontowhenusingbodylanguage?(1)useproperandappropriatebodylanguagewhiletakingthegroupmembers’traditionandcustomintoconsideration.(2)behavenaturally.(3)combinetheverbalandnon-verballanguagesskillfully.(4)avoidnonsensegestures.6.whatresponsibilitiesshouldatourguidetakewhenaccompanyingthetourme mberstogoingshopping?(1)giveabriefintroductiontotheshoppingarcade.(2)recommendtraditionalhandicraftsandtypicalsouvenirs.(3)rendertheassistanceintheirchoicesofgoodsandmakesurethatanyshoddy,vulgarandunreasonablegoodsarenotsoldtoyourguestsatanytime.(4)makeanarrangementforpackagingorshipmentofthegoodsthatwaspurchas edbyanyguestinyourgroup.7.whatarethethingsyoushouldmentioninafarewellspeech?(1)reviewthetouractivities.(2)expresssincereappreciationforfriendshipandco-operation.(3)invitesuggestionsandcriticismforimprovement.(4)makeapologiesifthereisaninadequacyinservice.(5)extendgoodwishes.8.ifatourmembercaughtacold,whatshouldthetourguidedo?(1)advisehim/hertoseeadoctorinnotimeandaccompanyhim/hertohospitalifn ecessary.(2)rmtherestaur anttoarrangeroomservice.(3)tellthetouristthatthemedicalfeeshouldbecoveredbyhimself/herself.(4)neverofferthetourmemberanymedicinewithoutadoctor’sprescription.9.whatshouldatourguidedoifthetourmembersencounteredarobbery? (1)neverhesitatetoprotectthesafetyofthetourmembers,andofferthefirstaidin caseofaninjury.(2)reporttothelocalPublicSecurityBureauandofferthenecessaryassistances.(3)reporttoyourtravelserviceandseekforfurtherdirections.(4)takeactivemeasurestosootheothertourmembers.(5)helpthetravelservicewiththearisingproblemsaftertheaccident.10.atourmemberwouldnotliketosharetheroomwithhis/herroommateandask edforasingleroom.whatshouldthetourguidedothen?(1)askthetourleaderforhelpandchangeroomsamongthetourmembers.(2)ifthetourleaderfailedinmediationandthereisavacancyinthehotel,thetourg uideshouldfirsttellthecomplainerthesingleroomrentshouldbepaidbyhim/he rincashthenhelpchangeroom.11.whatshouldaguidedoifatouristaskstochangefood?(Thefoodisnottohistas teandhewantstomakehisownorders)(1)explainpatientlythatthemealsarearrangedaccordingtothestandardonthec ontractthoughtheremaybealittlevariation.(2)askthetourleaderforhelp.(3)telltheguesttheadditionalbillshouldbepaidbyhimself/herselfandtheprevi ousfoodchargewillnotberefunded.(4)ifguestsaskforextraordersanddrinks,theguideshouldmeettheirneedsandt elltheadditionalcostiscoveredbytheguests.12.ifatouristdesirestobuygoodsthatisoutofstock,andasksthetourguidetobuy forhimandhelpwiththeshipment,whatshouldtheguidedo?(1)generallyspeaking,thetourguideshouldpolitelyrefusethedemand.(2)ifthetourmemberinsistsondoingso,thetourguideshouldreporttothetravels erviceforpermissionandfollowthedirectionsofthetravelservice.(3)Letthetouristleaveenoughcashwiththetourguide.Thetravelservicewillrefundthebalance.(4)Thetourguideshouldmailtheinvoice,consignmentformandconsignmentr eceipttotheclient.Thetravelserviceshouldkeepthecopiesofthesedocuments.13.ifthetourgrouphastoleavethedestinationearlierthanexpectedforobjective reasons,whatshouldaguidedo?(1)managetofinishthescheduledtravelprogramsoraltertheplantoshowthetou rmembersaroundthemostrepresentativeandtypicallocalattractions.(2)informthetravelserviceofthenextdestinationabouttheearlierdeparturetime.(3)reporttothetravelserviceandthedepartmentconcerned,informthehotelfor check-out,telltherestauranttocancelthemealsandinformthebuscompanytoca nceltherentalofcoach.14.whatshouldaguidedoifatourgroupmissestheairline,trainorship?(1)reporttothetravelserviceorthedepartmentconcernedandaskforhelp.(2)contacttheairport,railwaystationorportandhelpthetourmemberstransfert othefollow-upflight/train/shipimmediatelyortransfertothecharterlineroroth ermeansofvehicles.(3)soothethetourmembersandmakeagoodarrangementfortheaccommodatio nsandthetourduringthestay.(4)informthenextdestinationimmediatelytoaltertheitinerary.(5)makeanapologytothetourmembers.(6)submitatripreportincludingfullexplanationofproblemsandresponsibilities.15.afterthecheck-inprocedureinahotel,atourmemberhasnotreceivedhislugg ageyet.Howcanthetourguidehelpwiththelostluggage?(1)lookfortheluggagewiththetourleaderineverytourmember’sroomtoseeiftherehasbeenamisplacement.(2)contactthehotelbellserviceandsearchinthehotel.(3)reporttothetravelserviceandthedepartmentconcernedandaskforhelp. 16.whatshouldalocalguidepayattentiontowhencountingthenumberofpieces ofgroupluggageaftermeetingthetourgroupattheairport?(1)putthegroupluggageinaquietandsafeplace.(2)countthenumberofluggagewiththetourleader,thenationalescortandthepo rter.(3)transfertheluggagetotheporterafterrecountingthenumberofluggage. 17.Thelocalguideshouldarriveatthegatheringplace10minutesaheadofthesc heduledtime,whatshouldtheguidedothen?(1)urgethedrivertogeteverythingreadyforsettingout.(2)countthenumberofthetourmembers.(3)remindthetourmembersoftheweatherforecast,thetopographicalfeatureso fscenicspots,thedurationofhike,etc.(4)guidethetouriststoboardthecoach,andcountthenumberofguestsagain. 18.whatmeasuresshouldbetakenifonetourmembergetslostduringthetour?(1)thenationalescortandtourleadershouldsearchthelostguestimmediately,whilethelocalguideshouldcontinuetoguidethetour.(2)reporttothedepartmentconcernedsuchasthepolicestation.(3)checkwiththehoteltoseeiftheguesthasreturned.(4)reporttothetravelservice.(5)settledownthearisingproblemsaftertheaccident.(6)submitthereportonthedetailsoftheaccident.19.ifthetourguidefailedtomeetthetourgroup,whatshouldhedotomakeup? (1)ifitisthetourguide’sfault,heshouldmakeanapologysincerelyandgiveoutthereasonsimmediately ,andoffermoreconsiderateandenthusiasticservicetogaintheguests’trustandpardon.(2)ifitiscausedbytheobjectivefactors,thetourguideshouldcontactthetravelse rviceimmediatelytocheckthereasonsandexplaintotheguestspatientlytoavoi danymisunderstanding.alsoheshouldtrytofulfillthegiventaskandinvitethele aderofthetravelservicetomakeapologiesandcompensatethetourmembersifn ecessary.20.Howdowepreventfromlosingthetourist’spassport,idcard,money,valuables,luggage,etc.?（1）weshouldremindthetouristsofthosethingsfrequently.（2）Returnthepassport,idcard,etc.atonceafterwefinishusingthem.（3）carefullychecktheluggageandhandovercarefully,too.（4）Thedriverdoesremembertoclosethedoorandwindowsafterallthetouristsgeto ff.21.atwhattimeshouldyoumeetthetourgroupattheairportandtherailwaystatio nrespectively?weshouldarriveattheairportorrailwaystation30minutesahead oftime.Butwecanarriveattheairport20minutesaheadoftimewhenmeetingthe foreignindependenttourists(FiT).22.doyouknowtheclassificationofthetravelservicesinchina? Theyareclassifiedintotheinternationaltravelservicesandthedomestictravels ervices.23.Pleasetellusthequalificationtooperatethetourbusiness.First,obtainaLicensefortheTravelService’sTourBusinessoperationfromthetourismadministrationfirst,andthenobtaina BusinessLicensefromtheBusinessadministration. whatinsuranceshouldthetravelserviceholdwhenundertakingtourbusinessop eration? itmustinsureitselfagainstthetravelserviceliabilitypolicy.24.Pleaseexplainthemeaningofthetourguide. itreferstoapersonwhoobtainsatourguidecertificate,acceptstheaccreditationo fthetravelservice,providestheservicesofguide,explanation(interpretation)a ndliving.25.couldyoutellustheperiodofvaliditytothetourguidecertificateandthetemp orarytourguidecertificaterespectively?Thetourguidecertificatewillbevalidyearafteryearifyouextendyourqualificat ionannually.Theperiodofvaliditytothetemporarytourguidecertificateisnotm orethan3months,andyoucannotextendyourqualification.26.Pleaseanalyzethesubjectivereasonsoflatenessoftheguidetomeetthetourg roup.(1)Hedidn’tgettothearrivalplaceaccordingtothescheduledtime;(2)Hegottothewrongarrivalplace;(3)Theflightnumberhadchanged,butthetourguidemetthetouristsaccordingt otheoriginalschedule;(4)Hemetthetouristsaccordingtotheoldtimetable;(5)Hedidn’tselecttherightexittowaitforthetourists.27.Howdowepreventfrommeetingthetourgrouplaterthanthescheduledtime?(1)carefullychecktheschedule,makesurethevehicleandtheexactarrivaltime;(2)Gettothereceptionplaceinadvance.28.Howdowepreventfrommeetingthewrongtourgroup?(1)Befamiliarwiththereceptionschedule,thenamesofthetravelservices,then umberofthetourgroup,thenumberofthetourists,thenameofthetourleader,the hotels,etc.(2)arriveatthereceptionplacetomeetthetourgroupinadvance.(3)carefullycheckwhenwelcomingtheguests.(4)Takestrictprecautionsagainstthetourgroupbeingillegallymetbyotherpers on.29.Howdowepreventfrommissingtheplane?(1)makecertainoftheexactnumberoftickets,checkeveryiteminthetickets.(2)don’tallowthetouriststovisitthecomplicatedscenicarea.(3)don’tallowthemtogoshoppingorgosightseeingbythemselves.(4)Ensurethatthetourgroupcanarriveatthedepartureplaceattheregulatedtime .30.Howdowedealwithitifthetouristsufferedfromcommonailment?(1)advisehimtoseeadoctorandhavearest.(2)careaboutthestateoftheailmentofthetourist.Tellthetouristclearlythatthefa retoseethedoctorwillbepaidbyhimself.(3)Thetourguideisstrictlyprohibitedfromgivingmedicinetothesufferedtouri st.31.Howdowedealwiththetrafficaccident?(1)organizetorescuethetourists.(2)Reporttothepoliceatonce,andquicklyreporttothetravelservice,too.(3)makethetouristscalmdown.(4)Finishthewrittenreportintime.32.Howdoyoudealwiththepublicsecurityaccident?(1)Protectthetouristsandtheirbelongings.(2)Reporttothepoliceatonce.(3)Reporttothetravelserviceintime.(4)makethetouristscalmdown.(5)Finishthewrittenreport.(6)Helpdealwithproblemsarisingfromtheaccident.山东英语导游现场考试试题之景点介绍山东概况1.PleasetellusShandong’sgeographicalposition? ShandongProvinceisasignificantcoastalprovinceinEastchina.Locatedinthel owerreachesoftheYellowRiver.2.canyoutellmeShandong’sneighborprovincesandtheirexactpositions? ShandongbordersHebeiProvinceonthenorthwest,HenanProvinceonthesout hwest,anhuiandJiangsuProvinceonthesouth.3.canyoutellmethetotalareaofShandongProvince?Howmuchdoesitmakeupt hepercentageoftheterritoryofchina?withatotallandareaof157,100squarekm,itmakesup1.6percentoftheterritory ofchina.4.whatarethehighestandthelowestplaceoftheprovinceandtheexactaltitudes? ThehighestpointoftheprovinceismountTaiinthemiddle,1,532.7metersabove sealevel.ThelowestplaceistheYellowRiverdeltainthenortheast,justtwototen metersabovesealevel.5.Howlongistheprovince’scoastline?doyouknowhowlargetheprovinceoffshoreareais?TheShandong Peninsulapossessesmorethan3,024kmofgoldensandybeach.Theprovince’soffshoreareaismorethan170,000squarekm.6.whatseaproductsinShandongtobeexportedarerankedfirstinthecountry? Theprovinceranksthefirstinthecountrytoexportprawns,scallops,abalone,se acucumbersandseaurchins.7.doyouknowtheoilcityoftheprovinceandthecapitalofgold? TheoilcityinShandongisdongying,andthecapitalofgoldiszhaoyuan.8.whyisShandongcalledQiluorLu?Between770B.c.and221B.c.theQiandLustatesunderthewesternzhoudynast y,wereintoday’sshandong.Sincethetwostatesexertedasignificantinfluenceonpolitics,econo micandculture,ShandongisalsocalledQiluorLu.9.Uptonow,whichscenicspotsinShandongarelistedintheworldheritagesofU nESco?mountTaiinTai’an,theconfucianTemple,theconfucianmansionandtheconfucianForestinQuf u.10.whenwasShandongnamedasanadministrativearea?andwhenwasitformal lyusedasprovince?ShandongwasnamedasanadministrativeareaintheJindyn asty(1115-1234). itwasformallyusedasprovinceintheQingdynasty(1644-1911).11.Howmanyprefecture-levelcitiesarethereinShandong?doyouknowthecap italcityandthemostfamouscoastalcityoftheprovince?下页山东导游考试现场问答英语Theprovincenowhas17prefecture-levelcities.ThecapitaloftheprovinceisJinan,andthemostfamouscoastalcityQingdao.12.whichisthelargestprovinceofpopulationinchina?andwhichisthesecondo ne? HenanProvinceisthelargestprovinceofpopulationinchina.andShandongisth esecondone.山东红色旅游概况1.inShandong,whoarethemembersoftheFirstnationalcongressofthechinese communistParty？wangJinmeianddengEnming.2.whichscenicareasinJinanarelistedinthe100nationalclassicalredtourismsc enicareas?YingxiongshanRevolutionarymartyrs’cemeteryandJinancampaignmemorialHall.3.whichscenicareasinLinyiarelistedinthe100nationalclassicalredtourismsc enicareas?TheFormerSiteofmengliangguBattlefieldandtheEastchinaRevol utionarymartyrs’cemetery.4.whenandwhywebuiltcomradeKongfansen’smemorialHall?in1995,webuiltthememorialhalltocommemoratethe“modelGovernmentLe ader”Kongfansen.5.whatkindofarmedforceistheRailroadGuerrillaTeam? TheRailroadGuerrillaTeamisananti-Japanesearmedforceundertheleadershi pofcPc,directlysubjectstotheEighthRoutearmy115thdivisionJiangsu-Shan dongdetachment.6.whoisthesupremecommanderTai’erzhuangcampaign? GeneralLizongren.7.ifi’dliketovisitQingdao,whichredtourismscenicareawouldyouprefertoremmen d?ThePLanavymuseuminQingdao.8.Howmanyenemysoldierswerekilledduringmenglianggucampaignin1947 ?32000enemieswerekilled.9.HowmanydaysdidJinanLiberationcampaignlastfor?itstartedonthe16thSeptember,1948,andendedonthe24ththesamemonth,last edfor8daysandnights.10.doyouknowthenameofthegeneralwhouproseduringJinanLiberationcam paign?andwhenwasJinanliberated？GeneralwuHuawen.JinanwasliberatedonSeptember24,1948.孔庙1.whenandwherewasconfuciusborn?andwhendidhedie? Hewasborninacave60kmtotheeastofQufuin551Bc.andhediedin479Bc.2.whatdotheThreeancientBuildingcomplexesrefertoinchina? TheyrefertotheconfuciusTempleinQufu,theForbiddencityinBeijingandthe SummerResortinchengde,HebeiProvince.3.whywastheLingXingGatebuiltintheconfuciusTemple?andbywhomweret hethreecharacters“LingXingGate”written?。

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