QC STORY

end of
2
pallet and
4
fall when being lifted
Pallet set 90陣 Back and
2
off when
hand injuries, +
positioned -
lost time,
3
lift truck
insurance
5
can access
expense and
Define Measure Analysis
Improve Control
CIP Initial Report： ➢ Problem definition
and description
CIP Initial report： ➢ System
Measurement ➢ Goal setting
CIP Initial report： ➢ Failure Analysis
Non-standard pallet used
Full pallets are rotated 90?by hand
First layer not
completed before starting
second layer
Vendor
Container
2
pallets kept
stack over
+
Report
➢ CIP Report
➢ Presentation
Meeting
Suggested tools
團隊憲章
業務個案
機遇陳述
目標陳述 項目範圍
差距
項目計劃
團隊人選
西格瑪目標(CCR)
TASKS TASKS
行動計劃
ACTIVITIES RESP. START DUE STATUS &ACTIONS ACTIVITIES RESP. START DUE STATUS &ACTIONS
cont.
4.2.2
Determine correct pallet size
4.2.3
Position empty pallet
in marked area of
loading dock
4.2.4
Stack outbound containers on
pallet not to exceed two high
damage bulk mail when
not clear
damaged
1
outbound
1
tightened
mail
4
3
9
1
1
6
4
1
10
1
1
3
2
1
4
Purchase two new carry-alls for mailroom
Include topic in new safety film
Inspect for non-standard pallets and return to vendors
輸入 過程 輸入指標
過程指標 輸出指標
輸出 CCR 過程指標
DDAA1212DDAA1212ADDA1212
檢查表
A AA
BBB
項目重點 $$
CCRs UCL
X
CCR
西格瑪=
X
LCL
差距
量化的根本原因
50%
指標與問題 陳述（效果 25%
）
Problem Statement
Solution Sigma Time Cost- Other Total
項目工作計劃
差距 西格瑪目標(CCR)
Implemented Solution
CCR X
差距
CCR
Dell CIP
CIP @ DELL
Team 1 Formation
12
Communication
Process 2 Mapping
Lessons 11 Learned
10
Performance Reporting
Cause
Effect
Degree of Effect
Occurrence Prevention (Countermeasure)
Step# Frequency Severity Detection Total
Assemble all
Back injury
Carry-all
Back
0
outbound
When
Who
Jan Feb Mar Apr ReMspaoynsibility
Jim
Sue
Lynn
Bill/Jim
1
0... -1来自.錯誤模式與效果分析
Error Mode Effect Analysis (EMEA)
Process Step
Error
Description:
Error Modes and Effects Analysis
Update and clarify pallet placement procedures
Include topic in new safety film
Update and clarify loading guidelines
Update and clarify loading guidelines
rework
Stack guidelines
not used
Containers
0
fall while
+
being lifted
1
1
Load pallets in Tie down
Tie down
Injured
0
vehicle with
lines
guidelines
fingers,
+
4.2.5
lift truck and secure
CIP Initial & Middle report： ➢ Corrective Action
Plan ➢ Progress Review
CIP Final report： ➢ Standardization ➢ Lesson Learn &
Parallel Deployment
Fish bone Diagrams Pareto Gage R&R Control Charts Graphics Run Chart Process Mapping QC old/new 7 tools
Impact Impact Benefit Impacts
Impact
2
1
1
1
Rank
S ra e
o of
0c
P
1
1 50
0 1.0
0
0.5
0.0
X2
- 1.5 - 1.0 - 0.5
0
X
05 1
15
- 0.5 10 .
Y uf
lt
Y1
1 1
5
.0
What Task A B C D
Gantt Chart (Pilot)
Factory 9 Cut-In Dates
Data 3 Collection
Pareto 4 Analysis
5
Failure Analysis & Root Cause
Implement 8 Corrective
Actions
Plan 6 Corrective
Actions
Forecast 7 Improvements
Fish bone Diagrams Pareto Gage R&R Hypothesis Tests ANOVA Correlation Regression Hypothesis Tests ANOVA Regression DOE Gage R&R Process Mapping
Control Charts Graphics Capability Analysis FMEA Control Plan Process Mapping RSM
during lift
not available
injuries,
+
4.2.1 containers in
Foot and toe
Lifting
lost time,
2
staging area
injury from
guidelines
insurance
2
dropped
not followed
expense
.
. .
QC Story Methodology
發表會
12. 評 價
11 標 準 化
10 檢 討
處置 計劃 ACTION PLAN
查核 實施 CHECK DO
9.效果確認
組成改善小組
1.發掘問題
3
活
2.題目選定 動 計
4.現狀把握
劃
5.目標設定 6.要因分析
7.對策提出
8.對策實施
6 Sigma Step (Dell BPI) CMO CIP Step