民航英语unit 5
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Unit 5
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
Notes to Dialogue 3
4. Besides, the leg room here is too narrow to stretch my legs. 另外，这个位置伸腿的空间太窄了,我伸不开腿。 besides 表示“此外，另外，除了”。 例如 I think she has many good qualities besides being very beautiful. 我觉得她不但长得非常漂亮，而且还有很多优秀品质。
boarding pass? PAX2: Okay, it’s somewhere in my purse. Here you are.
Part Ⅰ Dialogues
Unit 5 ቤተ መጻሕፍቲ ባይዱassenger Arrangement —— Part A
Dialogue 2
CA: Thank you, madam. (The cabin attendant is checking the boarding pass. ) I’m afraid, madam, you are in the wrong seat. This is 15A, but your seat number is 5A, in the front of the cabin. The numbers are shown along the edge of the overhead compartment.
显示你身高的指针在右上角。
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5
I can： ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
《民航服务英语》最新版教学课件Unit 5 Security check
Announcements
女士们、先生们：你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口，分别位于前部、 后部和中部(及上舱)，请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防，防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
《民航英语口语》第五章-Cabin-service
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
Two
25
Background Tips
软饮料（soft drink）的主要原料是饮用水或矿泉水，果汁、 蔬菜汁，或植物的根目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
Two
25
Background Tips
软饮料（soft drink）的主要原料是饮用水或矿泉水，果汁、 蔬菜汁，或植物的根目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
民航英语课件5-1
民航英语口语教程
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
民航客舱服务英语-课件-unit_5
Sentence patterns Asking for help Please help me I wonder if you can help
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
理论部分结束
谢谢
作业
听录音的对话背过
写作业本上。
内容到此全部结束
民航客舱服务实用英 语 Arranging the baggage
Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
question：
What
are the cabin attendants doing in the picture? Can you guess what the cabin attendants say to the Passengers?
Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening? I'm afraid you can't..... would you like to place your .......
The
《 民航空乘英语》5
What is it? )
Common Symptoms right lower abdominal pain (右下腹痛
Байду номын сангаас
appendicitis
one of the most problems (外科疾病)
common
surgical
nausea (恶心) vomiting (呕吐) decreased appetite (食欲下降)
三角绷带 安全别针 PBT 弹性绷带 剪刀 医用眼垫 止血带 无纺布医疗纸带 酒精消毒棉 创可贴 医用棉签 镊子
7
Unit 5
TRANSITION PAGE 过渡页
Part
Part
Part
Part
1
Warm Up
2
Announcements
3
Dialogues in Cabin
4
Reading and Writing
Short Announcements
1
Listen to the announcements and fill in the blanks.
Ladies and gentlemen, attention please? Would you give me your __________, There is a lady going to give birth1. Should there be any medical personnel2 on board, please ________ contact any of our cabin attendants. Hope you can understand. Thank you!
Unit-5航空服务英语
adv. [ɔ:l‘redi] 表示现在或过去某时已发生的事实; 已经、早已 n. [stɑ:f] 全体人员
Lesson 2 Baggage Inquiry
Words Study:
Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
Lesson 2 Baggage Inquiry
Words Study:
Task① Listen and repeat the following words.
1. board 2. together 3. already 4. staff
n. [bɔ:d] 会议桌、全体委员、委员会 adv. [tə'ɡeðə] 共同、一起、相互
Lesson 1 Introducing the Service Facilities
Words Study:
Task④ Listen and fill in the missing words.
1. I can’t find my _b_a__g_g_a_g_e__. 2. It’s __r_a_th__e_r_ big and pink. 3. I will__c_o_n__ta_c__t _ you if I need to see you. 4. In __a_d_d__it_io__n_____, we have porters here.
2. contact
n. ['kɔntækt] 接触、联系
3. additirather
adv. ['rɑ:ðə]
稍微、相当
Lesson 1 Introducing the Service Facilities
Lesson 2 Baggage Inquiry
Words Study:
Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
Lesson 2 Baggage Inquiry
Words Study:
Task① Listen and repeat the following words.
1. board 2. together 3. already 4. staff
n. [bɔ:d] 会议桌、全体委员、委员会 adv. [tə'ɡeðə] 共同、一起、相互
Lesson 1 Introducing the Service Facilities
Words Study:
Task④ Listen and fill in the missing words.
1. I can’t find my _b_a__g_g_a_g_e__. 2. It’s __r_a_th__e_r_ big and pink. 3. I will__c_o_n__ta_c__t _ you if I need to see you. 4. In __a_d_d__it_io__n_____, we have porters here.
2. contact
n. ['kɔntækt] 接触、联系
3. additirather
adv. ['rɑ:ðə]
稍微、相当
Lesson 1 Introducing the Service Facilities
民航服务英语听力教学课件u5
Unit 1
4
Part B Listening Task
Unit 1
Exercise Announcement I. Directions: Listen to the conversation and choose the best answer to each of the following questions: 1. Who is probably making the announcement? A. a pilot B. a flight attendant C. a ticket agent D. a ground crew member 2. What is the ultimate destination of the flight? A. Atlanta B. Miami C. Caracas D. Lima
5
Part B Listening Task
3. What change has been announced? A. the flight number B. the gate number C. the arrival time D. the boarding time 4. What are the current weather conditions outside? A. It is raining. B. It cloudy. C. It is hailing. D. It is windy.
1.United Airlines announces the departure of to San Francisco. Passengers are requested to go to immediately where this flight is now boarding.
最新民航客舱服务实用英语 Unit 5
____
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
航空服务英语口语教程课件Unit 5
团队行李挂牌
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
易碎挂牌
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning, sir. The free baggage allowance for economy-class tickets is 20 kilos.
Yours is 10 kilos over, so I’m afraid there’ll be an overweight baggage charge. P: Oh, really? How much would that be? C: 200 yuan. P: Okay. C: Oh, but I’m sorry to tell you, today’s flight is full so we cannot accept all your baggage.
I suggest you send it as unaccompanied baggage. P: What do you mean by unaccompanied baggage? C: It means the baggage is shipped as cargo. It will not travel on the same flight with you. P: I see. What’s the rate for that? C: The same as cargo rates. You’d pay much less than the excess baggage charge. P: Okay, send it as cargo then.
New Words and Expressions
Speaking Tasks
王远梅主编空乘英语unit5
Just press the button on your armrest.
*armrest n. [ˈɑ:mrest] （座位的）靠手，扶手 e.g. 您椅子扶手上有一个钮。 There's a button here on your armrest.
Just slip the belt into the buckle and pull tight.
空乘英语
English for Flight Attendants
U N IT 5
01 Warm-up
03
Practice
Making conversations and answer questions
02
Dialogues & Grammar
Safety Check Before Take-off
*supplement v./n. [ˈsʌplɪmənt] 补充，增补；补充物
Your hot towel/wet towel, please.
*towel n. [ˈtaʊəl] 毛巾 hot towel 热毛巾 wet towel 湿毛巾
Oh, I am a little bit thirsty.
*navigation n. [ˌnævɪˈɡeɪʃn] （导航），航行 *navigate v. [ˈnævɪɡeɪt] 导航，确定路线; 航行 *navigator
You can use it when the plane enters its cruising altitude.
*crusing altitude 巡航高度 *cruise n./v. [kruːz] 巡航，巡游 *altitude n. [ˈæltɪtjuːd] 海拔; 高度 e.g. The car was cruising along at 100 kilometres an hour. 翻译：这个村子海拔多少? What is the altitude of this village?
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Unit 5 Ticketing
Step 1
lead-in
Q: What is the service step between
reservation and check-in?
Ticketing
出票
Words and phrases
passport
Check-in counter
Automatic check-in counter
Convenient Fast Save time Low carbon and protect the environment
ticket
• • • • electronic ticket 电子客票 paper ticket纸质客票 return ticket 往返票 one-way ticket 单程票
• make
make a reservation 预定 make a change 改票
• pay
pay by credit card 用信用卡付账 pay in cash付现金
•
• • • •
retrieve
get on the board be supposed to take a business trip print out
=get back 取回 登机 允许，许可 出差 打印
Step 2 skim the dialogue
Use the information in dialogue 1and fill in the table departure date flight No. Sep.5th 9:30a.m MU 515 Osaka Helen Mayer
3. Why did she need the paper ticket?
Because she is taking a business trip and the paper ticket is required from her company.
Discussion: What is the advantage of an e-ticket?
destination
name of passenger
the way of payment by credit card
class
economy
Reading Questions:
1. What did Helen Mayer want to do with her ticket, make a reservation or have it issued? She wanted to have the ticket issued. . What is an e-ticket? An e-ticket is a ticket of which the information has been stored in the computer.
Step 1
lead-in
Q: What is the service step between
reservation and check-in?
Ticketing
出票
Words and phrases
passport
Check-in counter
Automatic check-in counter
Convenient Fast Save time Low carbon and protect the environment
ticket
• • • • electronic ticket 电子客票 paper ticket纸质客票 return ticket 往返票 one-way ticket 单程票
• make
make a reservation 预定 make a change 改票
• pay
pay by credit card 用信用卡付账 pay in cash付现金
•
• • • •
retrieve
get on the board be supposed to take a business trip print out
=get back 取回 登机 允许，许可 出差 打印
Step 2 skim the dialogue
Use the information in dialogue 1and fill in the table departure date flight No. Sep.5th 9:30a.m MU 515 Osaka Helen Mayer
3. Why did she need the paper ticket?
Because she is taking a business trip and the paper ticket is required from her company.
Discussion: What is the advantage of an e-ticket?
destination
name of passenger
the way of payment by credit card
class
economy
Reading Questions:
1. What did Helen Mayer want to do with her ticket, make a reservation or have it issued? She wanted to have the ticket issued. . What is an e-ticket? An e-ticket is a ticket of which the information has been stored in the computer.