hotel_room_service

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客房服务指南用英语

客房服务指南用英语English Answer:Room Service Guide.Introduction.Room service is a convenient and luxurious amenity that many hotels offer their guests. It allows guests to order food and drinks from the comfort of their own room, 24 hours a day.How to Order Room Service.To order room service, guests can simply call thehotel's room service number or press the "room service" button on their phone. A room service attendant will answer the phone and take the guest's order. Guests can also order room service through the hotel's mobile app or website.What to Order.Room service menus typically offer a wide variety of food and drink options, including appetizers, entrees, desserts, and beverages. Guests can also order special requests, such as dietary restrictions or allergies.When to Order Room Service.Room service is available 24 hours a day, but there may be certain times when it is busier than others. For example, room service may be busier during breakfast, lunch, and dinner hours. Guests who wish to avoid waiting may want to order room service during off-peak hours.Payment.Room service orders can be paid for with cash, credit card, or debit card. Guests can also add their room service charges to their hotel bill.Tipping.It is customary to tip room service attendants fortheir service. A standard tip is 15-20%.Other Services.In addition to food and drinks, room service may also offer other services, such as laundry service, dry cleaning, and shoe shining.Conclusion.Room service is a convenient and luxurious amenity that can make guests' stay more enjoyable. By following these simple guidelines, guests can ensure that they have a positive room service experience.Chinese Answer:客房服务指南。

饭店英语考试

饭店英语考试（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最全然的词汇、适应表达法和常用句型。

初级重要考察应试者英语听和说的才能，重要考察对象为饭铺一线职员，如前厅办事员、餐厅办事员、客房办事员、行李员、修理人员、收银员等。

要求应试者能用英语在本职工作的范畴内，与客人进行全然的礼节性会话，处理简单的日常工作。

2.具体要求要求认知800个全然词汇和常用短语，操纵其全然用法。

（1）听：能听明白客人用较慢语速提出的问题和要求，并能做出恰当的反响和答复。

（2）说：能简单介绍本人全然情形和工作情形；能应用礼节性说话（如问候、申谢等）；能在本职工作范畴内用英语为客人办事和处理简单的问题。

3.测验情势、项目、题量、分值和时刻初级测验包含听力和白话两部分，各占50分，满分100分，60分合格。

测验情势：经由过程运算机进行测验，试卷随机生成。

（1）听力：考生经由过程耳机听问题，然后在运算机上选择精确谜底。

（2）面试：测验经由过程耳机听问题，然后经由过程麦克风用英语答复。

听力明白得－人机测验白话测试--人机对话附：初级测验题型样题一、听力明白得1.听英语翻译单词（1）hotelA.车站B.餐厅C.旅行D.饭铺谜底：D2.听英语翻译句子（1）Where is the washroom?A.前台在哪里？B.市廛在哪里？C.可认为我叫出租车吗？D.洗手间在哪里？谜底：D3.听英语单句选择精确应答语（1）Coffee or tea?A. Coffee, please.B. Thank you very much.C. Yes, please.D. Not at all.谜底：A二、白话测试1.听中文翻译单词（1）前台谜底：front office2.听中文翻译句子（1）现在可认为您清除房间吗？谜底：May I clean your room now?3.答复简单问题（1）What’s the date today?（二）中级1. 总体要求本级应试者应具备必定的英语才能，较闇练地应用常用词汇、句型、时态以及适应表达法，进行涉及一样日常生活、工作、社交方面的交换。

服务指南(酒店客房)

怡湖喜悦酒店服务指南封面需要设计目录总经理致辞 (3)大堂服务Grand Lobby Service (4)1．大堂经理 (4)2．问讯∕留言 (4)3．预订∕接待 (4)4．收银∕结账 (4)5. 退房时间 (4)6．客房门卡 (4)7．行李服务 (4)8．大堂保险箱 (4)9．商务中心 (5)10．擦鞋服务 (5)11．着装 (5)12．停车 (5)客房服务Guest Room Service (6)1.客房中心 (6)2.房间清洁服务 (6)3.洗衣服务 (6)4.熨烫服务 (6)5.小饮吧 (6)6.送餐服务 (6)7.叫醒服务 (6)8.饮用水 (7)9.电话 (7)10.电吹风 (7)11.电视节目 (7)12.网上漫游 (7)13.失物招领 (7)餐饮服务Food and beverage service (8)1.宴会预定 (8)2.大堂吧 (8)3.中餐厅 (8)4.自助早餐 (8)5.会议室 (8)6.送餐服务 (8)7.娱乐服务 (8)安全指南Safety Directory (10)宾客注意事项Guest’s Notice (10)安保Safeguard (11)火警须知Fire alarm notice (12)电话指南TELEPHONE DIRECTORY (14)附表 (15)总经理致辞怡湖喜悦酒店热忱欢迎阁下光临尊敬的宾客欢迎您下榻成都市怡湖喜悦酒店您的到来使我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在喜悦酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在喜悦酒店处处都看到温馨的微笑。

如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临谢谢!怡湖喜悦酒店总经理张跃Warmly Welcome to Yihu Joy HotelDear Guest:Welcome to Yihu Joy Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directory will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Yihu Joy Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your roomWise up to your friends if you have a good time with us. We hope we will have the pleasure of serving you again.YIHU JOY HOTELGeneral Manager张跃（手签体）大堂服务Grand Lobby Service1．大堂经理Assistant Manager位于饭店大堂内，24小时为您提供服务。

客房常用英文带翻译

客房常用英文带翻译常用客房英文及翻译。

在酒店住宿期间，客房是我们最常待的地方之一。

因此，了解客房常用的英文词汇是非常必要的。

以下是客房常用英文及翻译：1. Room service 客房服务。

Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。

2. Housekeeping 客房服务。

Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。

3. Check-in 入住。

Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。

4. Check-out 退房。

Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。

5. Room type 房型。

Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。

6. Amenities 设施。

酒店客房送餐服务的英语口语

酒店客房送餐服务的英语口语Hotel Room Service English ConversationAt the hotel:Guest: Good evening. I would like to order some food for delivery to my room.Front Desk: Of course, sir/madam. May I have your room number and name please?Guest: Sure, it's Room 202, Mr./Ms. [Guest's Last Name]Front Desk: Thank you, Mr./Ms. [Guest's Last Name]. What would you like to order?Guest: I would like to have a cheeseburger with fries and a bottle of water.Front Desk: Certainly, sir/madam. Would you like any additional toppings on your cheeseburger, such as bacon or mushrooms?Guest: No thank you, just the regular cheeseburger will be fine.Front Desk: Alright, and would you like any condiments with your order? We have ketchup, mustard, and mayonnaise available.Guest: I'll take some ketchup and mustard, please.Front Desk: Noted. Anything else?Guest: Can I also get a Caesar salad with grilled chicken? And for dessert, I'll have a slice of chocolate cake.Front Desk: Certainly, sir/madam. Would you like any dressing on your Caesar salad?Guest: Yes, please. I'll have the Caesar dressing on the side.Front Desk: Perfect. And would you like anything to drink with your meal? We have a variety of beverages available, including soda, juice, and wine.Guest: I'll have a glass of red wine, please.Guest: Yes, that will be all.Guest: No, that's all for now. Thank you.Guest: Thank you. Goodnight.Receiving the order:Room Service: Room service, delivering your food order.(Room Service enters the room with the food)Room Service: Good evening, Mr./Ms. [Guest's Last Name]. Here is your order of a cheeseburger with fries, a bottle of water, a Caesar salad with grilled chicken, a slice of chocolate cake, and a glass of red wine.Guest: Thank you very much. Everything looks delicious.Guest: No, that will be all. Thank you.Room Service: Enjoy your meal, and have a pleasant evening!Guest: Thank you. Goodnight.Note: This conversation is a sample script and can be adjusted according to the specific menu items and preferences of the guests. Additionally, it is important to use polite language and maintain a professional tone while providing room service.。

常用酒店英语词汇

常用酒店英语词汇常用酒店英语词汇大全如今人们的经济条件开始变化，也有不少的人选择出国游玩，但是有没有想过不会点英语口语出国在外还真的很难跟外国人沟通，特别是住酒店的`时候，想要什么都不知道怎么用英语表达。

今天店铺来给大家分享常用酒店英语词汇大全。

常用酒店英语词汇1Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务常用酒店英语词汇2ensuite 套房family suite家庭套房double room 双人房advance deposit 定金reservation 预订registration 登记rate sheet房价表tariff 价目表cancellation 取消预定imperial suite 皇室套房presidential suite 总统套房suite deluxe高级套房junior suite 简单套房mini suite 小型套房honeymoon suite 蜜月套房penthouse suite 阁楼套房unmade room 未清扫房on change 待清扫房valuables贵重品porter 行李员luggage/baggage行李registered/checked luggage 托运行李light luggage 轻便行李baggage elevator 行李电梯baggage receipt 行李收据trolley 手推车storage room 行李仓briefcase 公文包suit bag 衣服袋travelling bag 旅行袋shoulder bag 背包trunk 大衣箱suitcase 手提箱name tag 标有姓名的标签book/reserve a hotel room 预订宾馆房间full booked 已经订满vacant room 空房间available 有的，有空的types of rooms 房间种类standard room 标准房double room 双人房（一般是一张双人床）two beds/twin room 双床房（两张单人床）king-size bed room 特大号床房queen size bed room 大号床房suite 套房presidential suite 总统套房adjoining room 相邻房connecting room 连通房studio room 公寓套房executive floor 行政楼层lobby 大堂，大厅lounge 休息室information deskreception/front desk 前台receptionist 前台接待passport 护照identification card (ID) 身份证check-in 办理入住check-out time 退房时间money exchange 货币兑换exchange rate 兑换率business center 商务中心laundry 洗衣店room service 客户服务（可以给房间送餐）house keeping 房屋管理（打扫整理房间）Do Not Disturb 请勿打扰Please Clean/Make Up 请您打扫breakfast included 含早餐buffet 自助餐menu 菜单food & beverage 餐饮appetizer/starter 开胃菜main course 主食dessert 甜点waiter 男服务员waitress 女服务员cashier 收银员captain 领班check/bill 帐单receipt 收据room charge 房费shampoo 洗发液bath foam/shower gel 浴液shower cap 浴帽soap 香皂tooth brush 牙刷tooth paste 牙膏comb 梳子slippers 拖鞋accessible [ksesbl] adj.可到达的；可进入的luxury [lkri] v. 豪华的；舒适的；昂贵的three-/four-/five-etc.star三/四/五星级的Vacancies [‘veknsz] 空房。

英语酒店知识点归纳

英语酒店知识点归纳在如今的全球化时代，英语逐渐成为了一门重要的工作语言。

对于酒店行业从业者来说，掌握英语酒店知识点是非常必要的。

本文将详细介绍英语酒店知识点，包括酒店的各个部门、常用的英语词汇和短语、酒店服务流程以及与客人的日常交流。

一、酒店的各个部门1. 前台部门：负责接待客人、办理入住和退房手续、提供信息等工作。

2. 餐饮部门：包括餐厅、咖啡厅、酒吧等，负责提供给客人餐饮服务。

3. 客房部门：负责客房的日常清洁、整理和维护工作。

4. 销售部门：负责酒店的市场推广和销售工作。

5. 行政部门：负责酒店的行政管理和协调各个部门的工作。

6. 人力资源部门：负责招聘、培训和管理酒店员工。

7. 财务部门：负责酒店的财务管理和会计工作。

8. 宴会部门：负责安排和组织各类宴会活动。

二、常用的英语词汇和短语1. 酒店设施（Hotel Facilities）：- Reception desk：接待台- Lobby：大堂- Restaurant：餐厅- Bar：酒吧- Swimming pool：游泳池- Gym：健身房- Conference room：会议室- Business center：商务中心2. 房间类型（Room Types）：- Single room：单人间- Double room：双人间- Twin room：双床间- Suite：套房- Deluxe room：豪华间- Connecting room：相连房间3. 预订与入住（Reservation and Check-in）：- Make a reservation：预订- Check-in：办理入住手续- Reservation confirmation：预订确认- Room key：房卡- Credit card authorization form：信用卡授权表格- Check-in time：入住时间- Check-out time：退房时间4. 餐饮（Dining）：- Table reservation：订餐位- Menu：菜单- Specials of the day：特色菜- Waiter/waitress：服务员/女服务员- Order food：点菜- Bill/check：账单- Tip：小费5. 客房服务（Room Service）：- Housekeeping：客房服务- Clean the room：打扫房间- Towels and toiletries：毛巾和洗浴用品- Room service menu：客房服务菜单- Wake-up call：叫醒服务- Do not disturb sign：请勿打扰标志三、酒店服务流程1. 接待客人（Greeting Guests）：- Welcome to our hotel! How may I assist you?：欢迎来到我们酒店！我能帮您什么？ - Can I help with your luggage?：我可以帮您搬行李吗？- Here is your room key. Enjoy your stay!：这是您的房卡。

旅游英语第三版Unit 3 清华大学出版社

精品课件
Practice Materials 料
实训材
• Listening • Dialogue 1 • a. Listen to Dialogue One and decide whether each
of the following sentences is true (T) or false (F).
• Keys : 1. F 2. F 3. T 4. T 5. F
精品课件
Dialogue 1
• b. Listen to the dialogue and answer these questions.
• 1. What’s the man’s occupation ?
• A Housekeeping Department
•
standard suite（SS）套间
•
deluxe room（DR）
豪华间
•
presidential suite（PS）总统套房
• （3）studio room
工作室型客房（设沙发床或躺椅）
•
multi-functional room 多功能客房
•
combined type rooms 组合客房
• c. Listen to the dialogue again and supply the missing words.
• 1. When would you like me to ________________ your room , sir ?
• 2. But before you _______________, would you do this for me ?
• 1. ______ The man is a waiter of a dinning room. • 2. ______ The guest was just about to go down for his supper. • 3. ______ The guest would like a flask of hot water. • 4. ______ There is no water in the flask. • 5. ______ The guest himself will go and get some hot water.

酒店行业英文专业术语

酒店行业英文专业术语1. Accommodation - 住宿，提供的给予睡觉休息的场所。

2. Adjoining Room –相邻房间3.Advanced Deposit –订金，客人为了预定房间而提前支付给酒店一笔直按金。

4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金，按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式。

8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。

宾馆客房服务英语口语对话2

宾馆客房服务英语口语对话2目录酒店部门名称NAME OF HOTEL’S DEPA RTMENTS (2)英语之交流用语 (4)欢迎、问候用语 (4)征询和指路用语 (5)餐饮服务业英语口语大全 (6)餐厅常用语 (6)饭店英语交流用语.销售用语 (9)宾馆客房服务英语口语对话 (12)酒店日常服务英语用语 (13)住宿篇 (15)生活篇 (16)酒店简明英语全集BASIC ENGLISH FOR HOTEL SERVICE (17) 酒店基础口语:得体的回答 (25)一些酒店服务中常用的回答用语 (25)酒店常用英语口语 (27)服务常用英语口语 (27)入住酒店常用英语口语 (28)酒店英语口语汇总 (32)酒店常用英语口语100句 (35)酒店总机英语口语 (41)总机电讯服务常用英语词汇 (42)酒店订房常用英语 (44)订房常用英语 (44)酒店预订房间英语情景对话 (45)客房预订MAKING A RESERV A TION. (46)酒店前台接待处常用英语 (50)前台常用英语 (50)常用口语(1) (58)常用口语(2) (61)酒店处理投诉常用英语 (65)酒店商务中心英语口语 (68)酒店部门名称Name of Hotel’s Departments Accounting Department 财务部Night Club 夜总会Lobby bar 大堂吧Music bar 音乐吧Beauty salon 美容中心Business centre 商务中心Cashier?s 收银处Chinese restaurant 中餐厅Coffee shop 咖啡厅Engineering department 工程部Food and beverage department 餐饮部Front office reception 前台办公室Housekeeping department 客房部Laundry 洗衣部Recreation department 娱乐部Reservation 订房部Room service 送餐部Security department 保安部Human resource department 人力资源部Training department 培训部Western restaurant 西餐厅Executive Office 行政办公室Public& Sales department 市场推广部Function room 宴会厅Conference room 会议室中心主楼分布：First floor: reception/front desk 接待处/前台Business centre 商务中心F/O cashier 前台收银The paradise sauna 丽池芬兰浴Ticket counter 票务处Mayfair café美华阁啡厅Lobby 大堂Lobby bar 大堂吧Music bar 音乐吧Second floor: the celebrity night club 君豪夜总会F&B Reservation desk 餐饮预定台Third floor: Chinese restaurant 中餐厅Ritzy palace 富丽宫Four floor: fitness centre 健康中心Indoor swimming pool 室外泳池Snooker room 桌球室The stylist/beauty saloon 美容美发中心Operator 总机RHKJC-CIT Betting centre Guangzhou香港赛马会-广州投注宝服务中心fifth floor Excutive office 行政办公室Public& Sales department 市场推广部F&B office 餐饮部办公室Sixth floor card room 牌艺室英语之交流用语欢迎、问候用语1、G ood morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

酒店英语口语

酒店英语口语好的，以下是一些常用的酒店英语口语：1. Booking a hotel room 预订酒店房间- I'd like to make a room reservation, please. 我想预订一个房间。

- What's the rate for a single room? 单人间的价格是多少？- Can I book a room for two nights from July 15th to July17th? 我可以预订7月15日到7月17日的房间吗？2. Checking in 办理入住手续- Hi, I have a reservation under the name of Smith. 嗨，我预订了一个史密斯的房间。

- Here is your room key. Your room is on the 5th floor, Room 501. 这是您的房间钥匙，您的房间在5楼501号。

- Could you please fill out this registration form? 请填写这份登记表。

3. Inquiring about facilities 询问设施- Could you tell me if the hotel has a gym? 酒店里是否有健身房？- Are there any restaurants nearby? 附近有没有餐馆？- Is there Wi-Fi available in the rooms? 房间里是否有Wi-Fi？4. Room service 房间服务- Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？- How long does room service take? 房间服务需要多长时间？- I'd like to request an extra blanket. 我想要一个额外的毯子。

英语酒店日常用语

英语酒店日常用语以下是一些在酒店日常使用的英语用语：●Check-in (办理入住):"I would like to check in.""What time is check-in?"●Check-out (办理退房):"I need to check out tomorrow morning.""What time is check-out?"●Reservation (预订):"I have a reservation under the name Smith.""Is my reservation confirmed?"●Room key (房间钥匙):"Can I have an extra room key, please?""I seem to have lost my room key."●Concierge (门房，礼宾员):"Could you please ask the concierge for directions?""The concierge recommended a good restaurant."●Room service (客房服务):"I would like to order room service for breakfast.""What is the room service menu?"●Amenities (设施):"The hotel offers various amenities, including a pool and a gym." "Are all amenities included in the room rate?"●Housekeeping (客房服务，清洁服务):"Could you send housekeeping to clean my room?""Is there a housekeeping schedule?"●Wi-Fi password (Wi-Fi密码):"What's the Wi-Fi password for the hotel?""Is Wi-Fi included in the room rate?"Late check-out (延迟退房):"I would like to request a late check-out.""Is there an additional fee for late check-out?"这些用语可帮助你在酒店日常交流中更流利地沟通。

hotel的用法及短语

hotel的用法及短语1. 酒店类型：- Boutique hotel：精品酒店- Luxury hotel：豪华酒店- Budget hotel：经济型酒店- Resort hotel：度假酒店- Five-star hotel：五星级酒店- Business hotel：商务酒店- Airport hotel：机场酒店2. 酒店服务和设施：- Hotel room：酒店客房- Hotel reservation/booking：酒店预订- Check-in：办理入住手续- Check-out：办理退房手续- Room service：客房服务- Breakfast included：包含早餐- Wi-Fi access：无线网络接入- Gym/fitness center：健身房/健身中心- Swimming pool：游泳池- Concierge：门房/礼宾服务3. 酒店房间设施：- Single room：单人间- Double room：双人间- Twin room：双床间- Suite：套房- En-suite bathroom：套间浴室- Air conditioning：空调- TV/DVD player：电视/DVD 播放器- Mini-bar：迷你酒吧- Safe deposit box：保险箱4. 酒店相关短语：- I would like to make a hotel reservation.：我想预订一间酒店。

- Do you have any available rooms?：你们有空房吗？- How much does a room cost per night?：每晚房费是多少？- Can I have a wake-up call at 7 am?：我可以预约7点的叫醒服务吗？- Could you please bring some extra towels to my room?：你能给我送些额外的毛巾吗？- Is breakfast included in the room rate?：房价中是否包含早餐？- Could you recommend a good restaurant near the hotel?：你能推荐附近的一家好餐厅吗？- I need a taxi to the airport. Can you arrange it for me?：我需要一辆去机场的出租车，你能帮我安排吗？。

关于酒店房间设施的英文单词

关于酒店房间设施的英文单词Hotel Room Amenities: A Comprehensive Guide.Hotel accommodation is often chosen based on a range of factors, one of the most crucial being the room facilities.A comfortable and well-appointed room can make or break a stay, ensuring a pleasant experience for guests. Here's a detailed look at some of the common hotel room facilities and their corresponding English terms.1. Bed and Bedding:Bed: The primary piece of furniture in any hotel room, used for sleeping.Mattress: The padded surface on which one sleeps.Bed Sheets: The sheets that cover the mattress, usually made of cotton or other soft materials.Pillows: Soft cushions placed under the head or neck for support.Blankets/Duvets: Warm covers used for additional warmth.Bedside Tables: Small tables placed next to the bed, often with lamps or other accessories.2. Bathroom Facilities:Bathroom: The enclosed space containing toilet facilities and a bathtub or shower.Toilet: The fixture used for defecation and urination.Bathtub: A large tub filled with water for bathing.Shower: A spray fixture for rinsing the body under running water.Faucet/Tap: The valve used to control the flow of water from the bathtub or shower.Sink: A basin for washing hands and face.Mirror: A reflective surface used for grooming.Towels: Soft cloths used for drying the body after a shower or bath.Bathrobes: Loose-fitting robes provided for guests to wear after bathing.3. Room Amenities:Air Conditioning/Heating: Systems that regulate the indoor temperature.Television: A device for watching visual media.Satellite/Cable Channels: Television channels transmitted via satellite or cable.Wi-Fi: Wireless internet connectivity.Telephone: A communication device for making calls.Minibar: A small refrigerator stocked with beverages and snacks.Coffee/Tea Maker: Equipment for preparing hot beverages.Safe: A secure box for storing valuables.Hairdryer: An electric device used to dry hair.Iron/Ironing Board: Tools for smoothing out wrinkles in clothing.Closet/Wardrobe: Storage space for clothes and other items.Desk/Writing Table: A table for working or studying.Chairs/Stools: Furniture for seating.Lighting Fixtures: Devices used for illumination, including lamps, ceiling lights, and bedside lamps.Windows/Curtains: Openings in the wall that allow light and air to enter, often equipped with curtains or blinds for privacy.4. Accessibility Features:Wheelchair Access: Features that allow individuals with disabilities to navigate the room easily, such as widened doorways, grab bars in the bathroom, and lowered counters.Visual Alarms: Devices that emit a strong visual signal, such as flashing lights, for individuals with hearing impairments.Emergency Evacuation Plans: Maps or instructionsdetailing the safest routes to exit the hotel in case of an emergency.5. Room Service:Room Service Menu: A list of food and beverages that can be ordered directly to the room.In-Room Dining: The service of delivering meals to the guest's room.24-Hour Room Service: Availability of room service at any time of day or night.In conclusion, the hotel room facilities mentioned above are just a few examples of the amenities that guests may expect when staying at a hotel. The availability and quality of these facilities can significantly impact a guest's overall satisfaction with their accommodation. Therefore, it's essential for hotels to provide up-to-date and well-maintained facilities to ensure a comfortable and enjoyable stay for their guests.。

酒店客房服务指南内容范本

工作行为规范系列酒店客房服务指南内容（标准、完整、实用、可修改）编号：FS-QG-17935酒店客房服务指南内容Hotel Room Service Guide Contents说明：为规范化、制度化和统一化作业行为，使人员管理工作有章可循，提高工作效率和责任感、归属感，特此编写。

欢迎阁下光临!尊敬的宾客:****酒店(**店)热诚欢迎阁下的光临!特奉上此服务指南，详列本酒店各项设施，以供参阅。

我们殷切期望我们的服务和设施令阁下感到满意。

谨祝阁下在本酒店逗留愉快，并期望您的再次光临!****酒店Welcomeyouhere!Distinguishedguests:KaipinghotelsHua-sheng(outletstores)warmwelcomeyouhere!Thisofferspecialservicesandguidancesetoutindetailthevariousfacilitiesofthehotelforreference.Weverymuchhopethat ourservicesandfacilitiestomakeyousatisfied.Iwishyouapleasantstayinthishotelandlookforwardtoyou rcomingagain!*****hotel宾客须知防火措施敬请各尊贵的宾客留意下列各项防火守则:1、请勿在床上吸烟。

2、请勿将衣物置于灯罩上。

3、请勿将燃烧的烟蒂倒在垃圾桶内。

4、请勿让小童玩弄火种，以免导致火警。

5、客房内除电须刨、手机充电器、风筒、手提电脑等，请勿使用其它大功率电器，如不需使用时请将插头拔出。

6、本酒店供应之电源为220伏特，错误使用电压将容易引起电源中断或火警。

7、请于睡前或外出前将电视关掉。

8、请详细阅读有关走火示意图，该图表贴于房门后。

9、若有任何可疑的燃烧气味或有烟冒出，请立即拔打“222、333、888”通知服务总台。

酒店服务员开房门的正确流程

酒店服务员开房门的正确流程When a hotel room service attendant is opening the door for a guest, it is important to follow a correct and professional procedure. 酒店客房服务员为客人打开房门时，最重要的是遵循正确和专业的流程。

This is not only to ensure the safety and security of the guest, but also to provide a positive and welcoming experience. 这不仅是为了确保客人的安全和安全感，也是为了提供积极和欢迎的体验。

There are several key steps that should be followed in order to open a hotel room door properly. 为了正确地打开酒店客房门，应该遵循几个关键步骤。

First and foremost, the hotel room service attendant should knockon the door before attempting to enter. 首先，酒店客房服务员在进入房间之前应该敲门。

This shows respect for the guest's privacy and gives them a chance to prepare for someone entering their room. 这显示了对客人隐私的尊重，并给了他们一个准备好有人进入房间的机会。

It is important to wait for a response from the guest before opening the door further. 在进一步打开门之前，等待客人的回应是很重要的。

大专实习岗位酒店客房服务员英文自我介绍

大专实习岗位酒店客房服务员英文自我介绍全文共3篇示例，供读者参考篇1Hello everyone,My name is Lily and I am currently a hospitality management student seeking a practical internship in the field of hotel room service. I am excited to introduce myself and share why I am passionate about pursuing a career in this industry.First and foremost, I believe that good hospitality is about creating unforgettable experiences and making guests feel welcome and valued. As a hotel room service attendant, I understand the importance of attention to detail, efficiency, and excellent customer service. I am well aware that guests often stay at a hotel for special occasions or to relax and unwind, so it is crucial to ensure that their stay is comfortable and enjoyable.In previous internships and part-time positions, I have had the opportunity to develop my communication skills and work effectively in a team. I am a quick learner and am always eager to take on new challenges. I possess a strong work ethic and am committed to providing the best possible service to guests.I am looking forward to gaining practical experience and further developing my skills in a professional setting. I am confident that this internship will provide me with the opportunity to learn and grow, and I am excited about the prospect of contributing to the success of your hotel.Thank you for considering my application. I am eager to learn from your experienced team and contribute to the success of your hotel room service department.Best regards,Lily篇2Hello, everyone! My name is Anna and I am currently studying at a vocational college majoring in hotel management. I am writing to introduce myself as a potential candidate for the position of hotel room attendant.During my time studying at college, I have gained a strong understanding of the hospitality industry and the importance of providing excellent customer service. I have also completed several practical training sessions at local hotels, where I have learned the essential skills of housekeeping and guest relations.My previous experiences in customer service have equipped me with excellent communication skills and the ability to work well under pressure. I am a dedicated and hardworking individual who takes pride in ensuring that guests have a comfortable and enjoyable stay at the hotel.As a room attendant, I understand the importance of attention to detail and cleanliness. I am meticulous in my work and always strive to maintain the highest standards of hygiene and presentation in guest rooms. I am also a quick learner and am eager to take on new challenges and responsibilities.In addition to my practical skills, I am also fluent in English, Mandarin, and Cantonese, which I believe will be beneficial in communicating with a diverse range of guests.Overall, I am confident that my passion for the hospitality industry, combined with my strong work ethic and dedication to providing excellent service, make me a perfect fit for the role of hotel room attendant. I am excited about the opportunity to contribute to your team and look forward to the possibility of working together in the future.Thank you for considering my application. I hope to hear from you soon.Best regards,Anna篇3Hello everyone,My name is Emily and I am currently studying at a vocational school majoring in hotel management. I am writing thisself-introduction to apply for the position of hotel room attendant for my internship.I have always been interested in the hospitality industry and providing excellent service to guests. I believe that being a hotel room attendant is a great opportunity for me to learn and grow in this field. As a hotel room attendant, I am responsible for ensuring that guest rooms are clean, comfortable, andwell-maintained. I am also responsible for providing exceptional customer service to guests and attending to their needs promptly and efficiently.I have strong communication skills and an attention to detail which I believe are essential qualities for this role. I am a quick learner and a team player, always willing to help out my colleagues and contribute to the overall success of the team.During my internship, I hope to gain valuable hands-on experience in the hospitality industry and improve my skills in customer service, teamwork, and time management. I am excited to work with a team of professionals who are passionate about providing excellent service to guests and creating a positive and welcoming atmosphere in the hotel.I am confident that my enthusiasm, strong work ethic, and dedication to providing exceptional service will make me a valuable asset to your team. Thank you for considering my application.Sincerely,Emily。

room service练习题

room service练习题Room Service 练习题房间服务是一项酒店提供的重要服务，它为客人提供了方便和舒适的居住体验。

本文将探讨房间服务的定义、优势和实施方法，并讨论房间服务对酒店业务和客户满意度的影响。

一、房间服务的定义房间服务是指酒店向住客提供的在客房内提供餐饮、洗涤、修理和其他服务的一种便利机制。

无论是商务旅客还是度假休闲者，都能通过房间服务轻松获得所需的服务，无需离开房间。

二、房间服务的优势1.方便快捷：房间服务使客人能够在私密的空间内获得所需服务，无需离开房间，节约了时间和精力。

2.个性化定制：酒店提供的房间服务可根据客人的具体需求进行个性化定制，满足不同客人的特殊需求。

3.消费增加：房间服务允许客人在房间内享用餐饮服务，促使客人消费额度的增加，对酒店业务的收入有着积极的贡献。

三、房间服务的实施方法1.餐饮服务：房间服务的关键组成部分是提供各类餐饮服务。

酒店可以通过菜单或点餐系统提供多样化的选择，满足客人不同的饮食偏好。

2.洗涤服务：酒店可以为客人提供洗衣和熨烫服务，确保客人的衣物整洁有序。

3.修理服务：酒店可以提供维修服务，例如更换灯泡、修理电器等，确保客房的正常使用。

4.其他服务：除了餐饮、洗涤和修理服务，酒店还可以通过房间服务提供其他的便利设施，如报纸送达、叫醒服务等，以满足客人的各种需求。

四、房间服务对酒店业务的影响1.提升酒店形象：良好的房间服务能够为酒店赢得良好声誉，提升酒店形象，吸引更多客户选择入住。

2.增加客户满意度：房间服务能够满足客人的个性化需求，提供舒适便利的居住环境，从而增强客户的满意度和忠诚度。

3.促进消费额度：优质的房间服务能够促使客人在房间内消费，增加酒店的收入额度，对酒店业务的发展起到积极促进作用。

总结房间服务作为一项重要的酒店服务，为客人提供了方便和舒适的居住体验。

通过个性化定制的服务，房间服务能够满足客人的各种需求，提升酒店形象、增加客户满意度，并带动酒店业务的增长。

住宿英语单词

住宿英语单词：轻松掌握日常住宿场景必备词汇1. 宾馆（Hotel）Reception：前台Checkin：办理入住Checkout：办理退房Room key：房间钥匙Room service：客房服务2. 客房类型（Room Types）了解不同类型的客房，有助于你更好地选择适合自己的住宿： Single room：单人间Double room：双人间Twin room：双床间Suite：套房Dormitory：宿舍3. 设施与用品（Facilities and Amenities）Bathroom：浴室Toilet：厕所Shower：淋浴Towel：毛巾Soap：肥皂WiFi：无线网络Air conditioning：空调Heating：暖气4. 预订与咨询（Reservation and Inquiry）Reservation：预订Availability：空房情况Deposit：定金Cancellation policy：取消政策Special offer：特别优惠Discount：折扣5. 住宿相关问题（Common Problems）Complaint：投诉Noise：噪音Cleanliness：清洁Maintenance：维修Lost and found：失物招领6. 早餐与餐饮服务（Breakfast and Dining Services） Breakfast：早餐Buffet：自助餐Restaurant：餐厅Menu：菜单Allergic：过敏Vegetarian：素食7. 位置与交通（Location and Transportation）Location：位置Address：地址Nearest：最近的Transportation：交通Subway station：地铁站Bus stop：公交站8. 安全与保险（Safety and Insurance）Safety deposit box：保险箱Security：安全Fire extinguisher：灭火器Emergency exit：紧急出口Travel insurance：旅行保险9. 结账与退房（Settlement and Checkout） Invoice：发票Payment method：支付方式Cash：现金Credit card：信用卡Settle the bill：结账Express checkout：快速退房10. 评价与反馈（Evaluation and Feedback） Review：评价Feedback：反馈Satisfaction：满意度Improve：改进通过这份住宿英语单词文档，你不仅能够更好地应对各种住宿场景，还能在实际交流中展现出你的英语素养。