2019年商务英语BEC听力辅导材料常用电话365句-10页文档资料

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2019年BEC商务英语高级必备口语资料(3).doc

2019年BEC商务英语高级必备口语资料(3)问题的讨论和解决本项考试的时间：7分钟左右本项考试的形式：每个考生得到相同的文字资料，按照要求对需要解决的问题进行讨论，并最终得出结果。

考生在进行考试前有30秒时间阅读文字材料，并且在考试过程中可以参考材料。

本项考试内容：本项考试为考生模拟了商业工作的真实环境，包括商业活动中任何可以进行双向交流的场合。

但仍然处于以下范围中：广告、求职、通信联系、商业交流、经营者与顾客的关系、财政、会计、生产管理、生产安全、员工健康、员工管理、员工招聘、员工培训、市场、销售、货物运输、技术等等。

本项考试的目的是：考官考察考生运用英语进行交流的能力。

包括：正确的组织和进行对话的能力;对问题做出正确的回应和分析的能力;做出判断的能力。

本项考试从难度上来说居于口语三项考试之首。

考生在本项考试中必须做到：1.仔细阅读本项考试文字材料，明确所要达到的目的。

(讨论什么;决定什么)2.在讨论的开头迅速对所讨论的话题的背景进行简单介绍。

实用技巧：将文字材料中的字句进行简化并表达出来。

(见范例)3.两名考生讨论和解决的问题进行。

实用步骤1：一问一答式的讨论(范例1)A提问(一句话)B回答(一句话)，阐述理由(两句话)，A附和(一句话)，阐述理由(两句话)一B提问(一句话)A回答(一句话),阐述理由(两句话)，B附和(一句话)，阐述理由(两句话).A或B定下决定(一句话)B或A支持决定(一句话)。

这种方法思路清晰明确，但切忌回答过于简单。

实用步骤2：各自阐述观点的讨论(范例2)A阐述观点(一句话)和理由(两句话)B对A的观点表态(一句话)，阐述自己的观点并阐述理由(两句话)双方讨论，深入阐述本人观点(A，B各两句话)定下决定(A，B各一句话)。

这种方法适合对问题的辩论。

但考生需注意彼此的交流。

实用技巧(见范例)：A.提问者将文字材料中规定讨论的部分(通常特殊疑问句)改为一般疑问句并进行表述。

商务英语电话用语

商务英语电话用语商务活动中必不可少的就是电话用语，在打电话时有哪些常用的句子呢, 我们精心为大家编排了些经典常用的商务英语电话用语。

1 I want a package deal including airfare and hotel, 我需要一个成套服务，包括机票和住宿2 T d like to change this ticket to the first class.我想把这张票换成头等车。

STd like to reserve a sleeperrefunddetergent3 in the washer.我在洗衣机里放了太多的洗衣粉。

33 This stain is really stubborn.这污垢去不掉。

34 I did three loads of wash today.我今天洗了三次衣服。

35 The train is comfortable.坐火车很舒服。

36 T checked my baggage in the baggage section.我在行李房托运行李。

37 He guessed the train would come in early,他猜想火车会很早到达。

38 The stations are always full of people。

火车站里经常挤满了人。

39 1 hope you have a good trip.祝你旅途愉快。

40 You need to transfer at Central Station.你必须在车站换车。

41 How long are you going to stay here?你要在这里停留多久？42 Do you have anything to declare?你有东西要申报关税吗？43 What's the purpose of your visit?你旅行的目的是什么?44 What time does the ship leave?船什么时间启航？45 When will the ship leave for Honolulu?这艘船什么时候出发去檀香山？46 Could you please give me the departure time?你能告诉我出发的时间吗？47 Do I need a reservation to go by ship?我坐船去需要预订吗？48 How much for a one-way ticket to Shanghai?去上海的单程票多少钱？49 When would you like to return?你打算什么时候回来/去？50 Do you have any tickets available for that date?你们有那天的票吗？怎么样这些都商务英语电话用语都非常实用吧。

银川海派英语【BEC听力】辅导：常用电话365句(7)

银川海派英语【BEC听力】辅导：常用电话365句（7）Hello. Is Susan there?喂，是苏珊吗?Who?谁啊?Tian Yuan.田园。

You must have the wrong number.你一定打错电话了。

Oh I'm sorry.噢，对不起。

Is Li Ying in?李英在家吗?Wrong number.打错电话了。

Isn't this the Nanjing University?请问是南京大学吗?No. It's not.不是。

Oh. I'm sorry.噢，对不起。

May I please speak to Ling Ling?我可以和玲玲讲话吗?There is no one here by that name.这里没有玲玲这个人。

Is this five-two-one double eight six-four?这里是521-8864吗?No. This is five-two-one double eight three-five.不，这里是521-8835。

Oh. I'm sorry.噢，对不起。

That's all right.没关系。

Are you sure you are dialing the right number?你确定你打的号码是对的吗?What number are you trying to dial?你要的电话是什么号码?No one lives here by that name.这里没有人叫那个名字。

I'm sorry. I dialed the wrong number.对不起，我打错电话了。

May I speak to the head of the household?我可以请户主听电话吗?May I ask who's calling?请问你是谁?I am calling on behalf of the Private Teacher Company.我代表家教公司给您打电话。

商务英语写作-常用商务英语电话口语句型

商务英语写作常用商务英语电话口语句型1 I’ve come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。

2 You’re going out of your way for us, I believe.我相信这是对我们的特殊照顾了。

3 It’s just the matter of the schedule,that is,if it is convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。

4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。

5 If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。

6 Is there any way of ensuring we’ll have enough time for our talks?我们是否能保证有充足的时间来谈判？7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗？8 We’ll leave some evenings free,that is,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。

9 We’d have to compare notes on what we’ve discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。

10 That’ll put us both in the picture.这样双方都能了解全面的情况。

常用商务英语-电话篇

二。

听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。

2. Sorry, I didn't understand. 抱歉，我听不懂。

3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

4. I can't hear you very well. 我听不太清楚。

5. I can barely hear you. 我几乎听不到你说的。

6. I'm having trouble hearing you. 我听不清楚。

7. We have a bad connection. 通讯效果不太好。

8. I can't catch what you are saying. 我听不太清楚你说的话。

发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。

听到这句话时就要知道对方要自己再说一遍。

3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？三。

请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。

商务英语电话对话businessenglishforphonecall

商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。

B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。

A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。

(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。

C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。

(对来电者说)对不起Wood先生，让您久等了。

HUnter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。

2019年商务英语考试中级听力：电话常用语(1)

2019年商务英语考试中级听力：电话常用语（1）What can we do to fix things?那现在我们要怎么办呢?We would like you to ship back all the goods to us.我们希望您能把整批货寄送回来。

And we will send you a replacement right now.我们会马上补寄一批货过去。

OK. We will do.好，我们照办。

I don't like to have to bring this up, but we found that-我也不想给你说这些，但我们发觉-I'm sorry to inform you of this, but we found that-很抱歉通知您，我们发觉-I have regret to let you know of this, but we found that-很遗憾地让你知道这些，我们发觉-I hate to be the bearer of bad news, but we found that-我也不喜欢告诉你不好的消息，我们发觉-How do you suggest this be handled?你认为该怎么处理呢?What could you like us to do?我们应该怎么做呢?Do you have any suggestions?你有什么建议呢?Hello, Miss Huang. How are you?喂，黄小姐，你好吗?Hello, Miss Wang. I'm fine, and you?喂，王小姐，我很好，你呢?I'll doing fine, too.我也很好。

Well, Miss Huang, we are planning to have a casual get-together.嗯，黄小姐，我们打算大家小聚一番。

商务英语电话用语

Ask the person whether he has a moment to speak with you before starting the conversation. Do not assume the person can speak with you just because he answered the phone.
How to make an efficient call
1,Set aside a specific time to make your phone calls.
2,Have a calendar and a pen at hand.
3,Gather all of your information and supplies before making your calls.

Ask to speak with the person for whom you are calling
“May I speak with (person’s name)?” Do not assume you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing. Make sure to listen to how the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr., Mrs. and Miss.

商务英语实用电话大全商务英语,口语,交际.doc

商务英语实用电话大全-商务英语,口语,交际-商务指南- （3）是的，一点也没错。

I'll say.（4）你说得对极了。

You can say that again.（5）好的。

OK.6、表不同意（1）我可不以为然。

I don't think so.（2）不成！No way！（3）不！No.（4）喔，得了吧！Oh, come on！（5）事实上不然。

Not really.第七部分、通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。

请灵活应用下列各句，免得该收场时却不知如何下手。

（1）谢谢你来电。

Thank you for calling.（2）感谢你打给我。

It was kind of you to call me. （3）很高兴跟你谈话。

Nice talking to you.（4）让我们尽快聚聚。

Let's get together soon.（5）我该挂电话了。

I'd better get off the phone. （6）请随时再打电话给我。

Call me again any time.（7）有空请再打电话来。

Call again when you've got time. （8）请代我问候珍妮。

My best wishes to Jane.（9）请一定要再来电话喔。

Please do call again.（10）我随时高兴接到你的电话。

I'm always glad to hear from you. （11）想聊的时候请随时来电。

Call again anytime you feel like talking. （12）谢谢你回我电话，再见。

Thanks for returning my call, good-bye. （13）让我们保持联络，再见。

Let's keep in touch, good-bye.（14）那么下周二见。

商务英语（BEC）考试听力常考短语整理

商务英语(BEC)考试听力常考短语整理下面小编给大家整理了商务英语(BEC)考试听力常考短语，希望可以帮助大家提高英语成绩。

商务英语(BEC)考试听力常考短语：go jogging61. get on one’s nerve 招惹某人神经了A: Why did you come to the meeting late? I left a message with your roommate about the time change.B: She has a very short memory and it really gets on my nerve sometimes.62. get started on 开始做We should get started on the project.63. get time off from work 从工作中抽时间Oh. so she was able to get time off from the work.64.give credibility to 相信A: did you hear about Jim?B: I wouldn’t give that rumor any credibility.65.go easy on 温和对待Well. since it’s your first and only ticket. the judge will probably go easy on you.66.go in one ear and out the other 一耳朵进，一耳朵出W ell. you know Mike. everything’s in one ear and out the other.67.go jogging 去跑步Are you ready to go jogging?68.go to one’s head 某人自负A: Have you noticed how John’s changed since he became student government president?B: I think the whole thing has gone to his head. and he used to be so sociable and open.69.got the time 几点了A: Got the time?B: It’s a little after ten.70. graduation announcements 毕业典礼请柬Have you ordered your graduation announcements? 商务英语(BEC)考试听力常考短语：sales staff词汇准备work towards a common objective 朝同一个目标共同努力share information 共享信息different point of view 不同的观点(be) under pressure 有压力toiletries 化妆品厂，清洁、化妆用品公司major brand 主导品牌sales department 销售部门sales staff 销售人员company culture 公司文化expatriate 旅居海外的management consultant 管理顾问managerial skills 管理技能creative thinking 创新技能team building 团队建设effective management style 有效的管理方式a survival course 生存技巧培训课程food and accommodation 食宿profile 简介，小传，概况simulation 模拟训练marketing mania 营销激情go for profit 追求利润behind schedule 进度落后计划stick to the schedule 严格按照计划进行BEC听力最常考的短语：get atBEC听力最常考的短语451. fill a prescription 按处方抓药Would you please fill this prescription for me?52. fill in for 代替; 同义：fill one’s place(position. shoes); take the place of; take overDave. can you fill in for me tonight at the restaurant? I’d like to go out of town.53.food for thought 令人思考的东西;同义：thought-provokingThere is a lot food for thought in what he had to say.54.for nothing 免费To pay to see that movie would be foolish. when you can see it on TV for nothing.55.from top to bottom 从上到下A: Maybe you lost your wallet in this room.B: I’ve searched it from top to bottom.56. get of on the wrong foot 开始事情就做错了I got off on the wrong foot. and I don’t have any idea which way to turn now.57.get a lot out of something 从……学到很多The training program was difficult,but she got a lot out of it.58. get at 想说Do you understand what I’m getting at?59. get away with 对…..摆脱惩罚A: Did you know that Bob is leaving for home tonight? He isn’t planning to take his final exams.B: He can’t get away with that60.get going 赶紧行动; 同义：get movingA: It looks like we won’t have enough time to do all wewanted to.B: Who says we won’t? let’s get going.商务英语(BEC)考试听力常考短语：no kidding91. look on the bright sides of things 看事物的光明面92. no kidding 不是开玩笑吧93. on the tip of one’s tongue 就在舌尖A: Are you sure you can’t remember the name of that record?B: It’s just on the tip of my tongue!94. quitting time 下课时间I’m glad it’s almost quitting time.95. take it over 重修Don failed physics and had to take it over.96. than necessary 比应该的要冷The lab was cooler than necessary.97. That’s easer said than done. 说来容易做来难98. There is nothing to it. 没什么，很容易I can run this projector. There’s really nothing to it.99. with flying colors 成功A: How did Ellen do on her American History exam?B: She passed with flying colors.100. You can bet your life 当然A: Will Prof. Smith come to class on time?B: You can bet your life.商务英语(BEC)考试听力常考短语：in advance81. I have seen worse 我见过更糟的82. in advance 提前;同义：before hand. ahead of timeIt’s a really nice apartment. But the owners want two-month rent in advance and I just don ’t have it.83. in case 万一Let’s take our suits along in case the sun comes out.84. in next to no time 马上A: Are you going to be using the copying machine long?B: I’ll be through in next to no time.85. in the red 赤字反义：in the black86.in the works 正在准备阶段An advanced course in theoretical chemistry is the works.87. keep to oneselfI’m amazed that you still haven’t gotten to know your neighbors.88. kill time 浪费时间Gosh. what can we do to kill the next 10 hours?89. leave…up to somebodyWe’ll have to leave the decision up to him.90. letter of recommendation 推荐信;letter of reference 推荐信。

年商务英语初级听力辅导常用电话用语二.doc

2017年商务英语初级听力辅导：常用电话用语二May I please speak to Mr. Kong?我可以孔先生讲话吗?He is with someone right now. Would you hold?他现在在会客。

你可以稍等吗?She is busy now.她正忙着呢。

John cannot get to the phone right now.John现在没办法接电话。

He is on another line right now.他正在接另一个电话。

John is tied up at the present time.John现在有事。

She is not able to take your call at the moment.她现在没办法接你的电话。

Hello, May I speak to Miss Li, please?喂。

我可以请李小姐接电话吗?This is she.我就是。

Oh, Miss Li. This is Tom. I didn't recognize your voice.噢，李小姐。

我是汤姆。

我没听出你的声音。

Joan?是简吗?Who is that?你是谁?It's John. Didn't you recognize my voice?我是约翰。

你没听出我的声音?No, you sound different today.没有，今天你的声音听起来不一样。

It's because I have a bad cold.那是因为我患了重感冒。

This is he speaking.我就是。

Bob speaking.我就是鲍勃。

Clark's Theater.Clark's剧院。

I hear that you have a Italy Symphony Orchestra concert on the 15th evening.听说15号晚上意大利交响乐团要在贵院演奏。

2019年BEC商务英语高级必备口语资料(6).doc

2019年BEC商务英语高级必备口语资料(6) Cost cuttingYour company has decided to try to reduce costs. You have been asked to investigate the possibility of cutting the financial costs of operating your department.●Which are the areas where costs could be cut?●What problems might arise from cutting costs?Customer complaintsYour manager is not satisfied with the way staff reacts to complaints from clients about products or services. You have been asked to suggest how this could be improved.●How the company can make effective use of will be available in the new office?●What training will be needed for these jobs?Staff recruitmentYour factory urgently needs to recruit a large number of temporary staff in order to fulfill an unexpected order. The staff needs to be ready to start work as soon as possible.●What you need to do in order to find suitably skilled staff?●What type of induction program the new staff will need before they start work?Modernization ProgramYou work for a large company which has decided to introduce a program of modernization and improvement. You are involved in setting up this program.●How to prepare staff for major changes within the company●What other factors have to be considere d when introducing major changes in a companyLanguage Courses AbroadYour company has offered you the opportunity of attending a six-month English language course abroad. You have to decide whether to accept, and are therefore going to attend a meeting to find out more about the offer.●What the advantages are of learning languages abroad●What plans you will have to make for work and home if you go away for a long periodPotential SupplierA potential supplier will soon be visiting you at your workplace. You think this supplier and the products or services they offer could be very important for the future of your company.●What you need to find out about the supplier and the products or services before the visit●How you could entertain the supplier the negotiationsForeign Business TravelYour company has decided that it needs to introduce a clear policy on foreign business travel. You have been asked to help draw up the guidelines.●What the va rious reasons are why members of a company make business trips abroad●In what ways a company might be affected if the number of foreign business trips was reducedCompany DirectoryYour company is going to be included in an international directory of all the types of businesses operating in your country. You have been asked to write a brief profile of your company for the directory.●What information you will include about your company●How the directory would be useful to companies。

2019年商务英语实用电话大全-word范文 (2页)

2019年商务英语实用电话大全-word范文本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务英语实用电话大全第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, please.I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someoneto the phone.(4) 很抱歉，我英语说得不好。

我找位会讲英语的人稍后回电话给你。

请教您的大名及电话号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分、接电话的开场白：拿起话筒的时候，可先用"Hello." "Good morning." "Good afternoon. "等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。

这里是正泰贸易公司。

我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。

这里是大安商业银行。

我能为您效劳吗? Good afternoon.This is Dan An Commercial Bank. What can I do for you?(3) 先锋电子。

常用商务英语电话口语句型系列

常用商务英语电话口语句型系列常用商务英语电话口语句型，大家知道有哪些吗?接下来，小编给大家准备了常用商务英语电话口语句型系列,欢迎大家参考与借鉴。

常用商务英语电话口语句型系列1 I\'ve come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。

2 You\'re going out of your way for us, I believe.我相信这是对我们的特殊照顾了。

3 It\'s just the matter of the schedule,that is,if it is convenient1 of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。

4 I think we can draw up a tentative2 plan now.我认为现在可以先草拟一具临时方案。

5 If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。

6 Is there any way of ensuring we\'ll have enough time for our talks?我们是否能保证有充足的时间来谈判?7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗?8 We\'ll leave some evenings free,that is,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。

9 We\'d have to compare notes on what we\'ve discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。

商务英语辅导：电话有什么技巧

商务英语辅导：电话有什么技巧(共3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--商务英语辅导：电话有什么技巧这是一篇由网络搜集整理的关于商务英语辅导：电话有什么技巧的文档，希望对你能有帮助。

Hello!Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?Susan Park’s Office.Susan Park/Susan/Park.May I know who’s calling please?May I know what this is in reference to?Asking to speak to someoneMay/Could/Can I speak to/with Dr. Smith pleaseThis is John Green speaking.I’d like to speak to Dr. Smith plea se. This is John Green.This is John Green from ABC. Is Dr. Smith in, please?Is Susan there?Dr. Smith please.I’m with… and I need to talk with… about…I’m representing … May I speak with…, pleaseAsking someone to wait for a momentWould you mind holding a minute while I try to find her?Could you hold on, please?Please hold on for a second.One/Just a moment, please.Hang on. I’ll get him.Just a second.One moment, please. I’ll see if he’s in.Asking the caller to leave a messageI’m sorry but he’s not here right now. May I take a message or would you like to call back later?I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?Transferring informationCould you repeat that, please?Could you say it once again?Can you say it louder/slower?Have you got that?Could you please spell it?Anything else?Would you like me to read it to you again? Let me repeat to see if I get it.。

2019年BEC商务英语高级必备口语资料(8).doc

2019年BEC商务英语高级必备口语资料(8) Business PresentationA local college has asked your company to give a short presentation to a group of young business students about the work of one of the departments in your company. You are in charge of organizing the presentation.●Which department would be the most interesting for the students to hear about●Which methods or aids could be used to make the presentation interesting for young peopleStaff TurnoverThe managing director of your company is keen to reduce the number of staff leaving after a short time. You have been asked to suggest ways of encouraging staff to stay in the company.●What kinds of incentives might help to retain staff●How to ensure that staff satisfaction is maintainedMarket ResearchYour company is considering introducing a new product and wants to assess the market potential. You have been asked to suggest ways of doing this.●What kinds of information would be useful to obtain●How to decide whether to go ahead with the productProduct RecallYour company has discovered a design fault in a new product and needs to recall this product from customers. You have been asked to make recommendations about the best way to handle this incident.●Wh at would be the most effective method of informing customers of the product recall●How to ensure the companys reputation remains undamaged by the incident。

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